The Boot Repair Company Recensioni 

The web site is easy to use. Rachelle from The Boot Repair Company answered my questions regarding the repair required and the order process was straightforward. The repair was carried out faster than I was expecting and the boors were returned well packaged. The repair to the boots is superb. I opted for the additional cleaning and conditioning option which returned the boots to looking almost brand new which was amazing as they have covered a lot of miles!

I sent my old Scarpa hiking boots for repair on 5th August 2026. BRC contacted me to let me know that they had received them, but that slightly more work needed to be done to repair them. I agreed to that. I received my boots back on 12th August. The work that had been carried out was done to a really high standard and craftsmanship.
I will now be able to use my boots for quite a few years to come.

I’m giving this company a zero out of five stars because I’m not sure if they’re reliable.

The first repair was terrible, so I reported it and returned the sandals to BRC for a second attempt. The second repair was much better, but it still didn’t meet my expectations for £65. So, I ordered new sandals from Birkenstock to compare the cork material and the numbers stamped on the footbed.

I thought the Boot Repair Company was the official authorised repair partner for Birkenstock in the UK, but when I asked Birkenstock, their AI system didn’t confirm it. Eventually, someone from Birkenstock said they don’t have any authorized repair partners.

After two repair attempts, the sandals are now super tight. The new cork hasn’t been sealed, and I reported this issue, but BRC ignored it.

Some areas of the sandals are still not glued properly, and I’m worried that these areas will get worse over time.

The footbeds have different numbers, and the numbers aren’t very clear. (15 5Y 828 and 96 5Y7 26) I asked about this, but BRC ignored me again. I have a new pair of clogs from Birkenstock and compared the numbers on both left and right footbeds: 70 5YF45 were the same.

Because my repaired sandals were no longer wearable without being modified, I ordered new ones. The numbers on both left and right footbeds were the same too: 16 6Y7 15.

No dispatched note or receipt was provided, resulting in the absence of information regarding the work performed and the confirmation of the guarantee on work carried out.

After complaining on Trustpilot about not receiving a receipt, I received excuses and a poorly made attempt at one.

A proper repair receipt or invoice should clearly outline the specific scope of work completed and separate the charges for labor from any parts or materials. Under UK consumer regulations like the Consumer Rights Act

2015, providing a clear breakdown helps verify that services were carried out with reasonable care and skill.

Do your research before using this company
Chargeback requested.
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Response from The Boot Repair Company - 20 July 2026

We are sorry that you were not happy with the original repair. I can confirm
that we are indeed an authorised repair partner for Birkenstocks and
we only ever use official Birkenstock cork footbeds & treads on our
sandal repairs.
The stamped numbers on the footbed will (probably) be different, they're
used for manufacturing purposes (batch number I suspect) and it's beyond
my personal knowledge what they represent.
I don't want to dismiss your review because we all truly find it upsetting
when we hear someone is dissatisfied with the quality of our work. We
really do hope that the recent repair meets your expectations and I wait in
anticipation for your follow up review.
Edit / Follow-up: I don't want to take your review away because I disagree
with some of your points, you have every right to say how you feel.
The new footbeds are the same size as the originals and they arrive to us
with a light coating of sealer, and I am being honest. Sealer on the cork
footbeds not something we ever do or touch. You did have concerns
regarding the coating on yours, it wasn't addressed and I think we made a
mistake in not bringing that up originally to you and explain that.
For the glue and dent situation I am sorry for, but our repairers who I have to
defend in this situation did retouch the glue for you and deemed them
ready to head back your way. They've handled many repairs to an excellent
standard throughout the summer and I don't believe they would have sent
them out to you again unless they were deemed ready.
You do have 6 months warranty with your repair, from the day you get them
back. This applies to all BRC repairs and it's on our website as well.
We don't send out invoices as standard unless requested but dispatch
notes are sent to the provided email address as soon as your repair is
dispatched. We will send the invoice for you now.
It's difficult to write this without showing hostility and it's not my intention
show you any of that.

I bought some Valencia sandals on Vinted but during delivery one of the tassels came off (allegedly!). This was refunded in order for me to send them to the boot room for repair. It then transpired that superglue had been used to attach the tassel which could damage the sandal further whilst repairing.
The Boot Room were so helpful and kept me updated. I couldn’t rate them enough. The sandals have been returned and you wouldn’t know the difference! Tom and the team are amazing and I have the sandals I wanted (no longer available in this colour)
If you’re in doubt about using them please be reassured they are a brilliant team!!

Just received my Red Wing Boots back after having a re condition and new vibram sole fitted . Absolutely Superb!!! The quality of craftmanship was brilliant, they are like a new pair of boots . Actually (3yearsold) . It is summer so this might change but a 1 week turn around . Posted them myself and returned by secure tracked delivery . Great communication at all stages could not be easier . FAULTLESS, THANKS TO ALL 🙏

Superb service all round! My DMs needed a complete reincarnation, and The Boot Repair Company delivered exactly that. Great prices, brilliant workmanship, and fantastic customer service. Highly recommended!

I'm amazed at the quality of my boot repair. I thought they were beyond a tidy job, but they've managed it. I wish I could upload before and after photos.

Used this company to have new soles fitted to my Berghaus walking boots. Really fantastic service. I felt slightly nervous posting them off, but the company emailed as soon as they arrived with them, and kept in touch throughout. The boots were returned to me within 2 weeks. Now that they have new soles, I realise how bad the old ones were! Would highly recommend.

So impressed with quality of repair. Like getting a brand new shoe at half the price. The delivery people messed up the delivery and the company worked tirelessly to sort it. Amazing service!

My beloved Blundstone boots came back more comfortable than ever, with a pleasantly squishy insole and completely professional, polished job on the resole - as well as some new stitching on the heel.

You wouldn't be able to tell they've been repaired. For me, knowing the adventures I've shared with them, and that they were fixed by a company with such integrity here in the UK, makes them all the more special! The best kind of secret! Thank you to the Boot Repair Company. I highly recommend their services.

Brilliant service and quality repair , hassle free shipping , I would highly recommend the boot repair co to everyone and already have to my friends , fantastic.

I love my Birkenstocks , my soles were very worn and Birkenstock site recommends @the boot repair company
I paid for footbed and sole replacement
I received an email to say shoes received I had further emails for updates
A week later Birkenstocks all returned looking amazing a great service and better to updo than keep throwing away and buying new
Will use this service again

My much loved Birkenstock Boston oiled leather clogs were returned to me within a few days looking in new condition. I can hardly believe how fantastic the service and repair have been

Super fast service and great customer service

Ik heb mijn Birkenstock Montana opgestuurd om te herzolen. Ze lopen weer als nieuw. Top job. Voor die 9 tientjes heb ik geen nieuwe.
Minpuntje is de levertijd. Ze konden me wel prima uitleggen dat ze afhankelijk waren van de leveringen door Birkenstock. Er gaan namelijk weer e originele zolen onder. Nogmaals super werk.

The quality of the repair to my Dubarry boots was incredibly good. The workmanship was outstanding and a 15 year old pair of boots was restored to almost new condition whilst maintaining the worn in look and comfort of an old boot !
The service was fast and I was well informed at all stages of the receipt of the boots and the return

Oh my goodness!!! I was in despair!! As an avid collector of Gizeh Birkenstock sandals(I have 15 pairs)I was upset when I found my favourite bright pink pair had split on the cork. I did attempt to repair by putting glue into the split!!! No good. A little research I found The Boot Repair Company. Excellent customer service from start to finish!! Some people may say expensive for a repair but my birki's are worth it! So pleased with the repair I have a new pair for half the price. Repair was completed in less than 2 weeks. I was kept informed of progress. Thank you

I was disappointed when I had my walking boots resoled, including the mid sole section, at a cost of around £95. After just three weeks of the resole the toe section of one of the boots became detached from the upper body of the boot. I had to return it to The Boot Repair Company who repaired it. I had only worn the boots three times. I do not now feel confident that the resole will not fail again. I had unfortunately not realised that the guarantee is for only 6 months which seems rather short. I will be demanding a refund if the boots resole fails again. The £95 price for the work is acceptable if the work is of a quality standard, very expensive if it is not.

Posted Birkenstocks on a Sunday for a full cork rebuild and resole, they were sent back within the week. I had some queries re delivery and Rachelle at the BRC responded very quickly and followed up a couple of days later to ensure I had received my sandals. Top class, friendly and very efficient service. Thank you.

My beloved Birkenstock Mayari perfectly restored and returned in less than a week.
A level of service and craftsmanship so rare, I will spread the word.