I placed 2 orders on August 5 th and 7th . Neither has arrived . The company stated that FedEx couldn’t find my address ( although I have lived here 35 years and had multiple FedEx deliveries over th... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
I ordered 2 insulated travel cups for use with our daily commute and family trips. Having tried many brands that failed to last, my wife and I are very pleased to have a reliable, well insulated leak... Leggi di più
So far the best bottle out there, doesn't add any funky taste to the coffee and it's truly spill proof. One small downside is that it doesn't hold the temperature that well, but it's understandable s... Leggi di più
Delighted to realise that the soft cover and completely secure bottle top mean I can transport it to wherever I go to work each day... guaranteeing me freshly filtered water. Great size, solid glass,... Leggi di più
Dettagli dell'azienda
- Negozio di piani di lavoro da cucina
- Negozio di accessori di moda
- Negozio di articoli per sport all'aria aperta
- Grossista di accessori per lo sport
Scritti dall'azienda
We are passionate about creating beautiful, original designs that are underpinned with functionality.
Informazioni di contatto
40 Rushworth Street, SE1 0RB, London, Regno Unito
- +44 (0) 20 7633 0022
- askme@black-blum.com
- black-blum.com
4,1
Molto buono
272 recensioni
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Ha risposto al 40% delle recensioni negative ricevute
Solitamente risponde dopo 1 mese o più
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Le persone hanno visualizzato anche
Good service
Ordered some replacement forks for my Box Appetit. They arrived quite promptly, appropriately packed and the delivery cost was reasonable.
14 gennaio 2017
Non scritta su invito
Outstanding service
Website easy to use. Ordered items arrived very quickly. Excellent in all respects
12 gennaio 2017
Non scritta su invito
Good quality items and good quality service.
Good service and good quality items. Nice to have matching sets.
11 gennaio 2017
Non scritta su invito
Still received nothing
Funny you should ask for a review when the order has still not arrived!
10 gennaio 2017
Non scritta su invito
Risposta di Black + Blum
Hi Ewan,
We have contacted you regarding your order since some more information are needed.
Once this has been completed your order will be dispatched as soon as possible.
We look forward to hearing from you and should you have any questions do not hesitate to contact us.
Kind regards,
black+blum team
Excellently designed product
Delighted to realise that the soft cover and completely secure bottle top mean I can transport it to wherever I go to work each day... guaranteeing me freshly filtered water. Great size, solid glass, exceptionally well made and it looks wonderful! I heard people giggle with delight when they discovered it in my kitchen...
8 gennaio 2017
Non scritta su invito
Disappointing customer service
Poorly designed dish rack fell over when loaded with glasses. Customer service refused to pay for shipping to return the item which does not work as advertised. Very disappointed.
4 gennaio 2017
Non scritta su invito
Good overall
Easy to order, great delivery communication (was told the time within an hour of when it would turn up). The packaging seemed great but the charcoal that you put in the bottle was broken. Not a very big deal but I thought I would e-mail to see if I could get a replacement. Haven't heard back yet which I understand as I assume staff have been on holiday but I would suggest not sending quite so many automated e-mails to those who have signed up to the mailing list (drawn in by the 10% discount) especially over the holiday period when other e-mails are not being sent. Many thanks for the otherwise great experience.
3 gennaio 2017
Non scritta su invito
Closed for Christmas!
I ordered a loop candle set before Christmas, received confirmation by email of my order and the website stated next day delivery. Obviously I wasn't expecting them to be delivered prior to Christmas although I ordered them on the 21st Dec. However I have not had my delivery. No correspondence as to when my delivery should arrive or even if it has been dispatched! The office / warehouse is closed until 3rd jan! Yet I am receiving discount emails and emails for feedback. Quite frankly I'm disappointed! I wanted this set for a 50th birthday for a work colleague for the 3rd Jan. Clearly they are not going to arrive! If a date of delivery had of been given at point of ordering I would never have ordered them! Yet you have my money and I have no product! I have a set of loop candle holders myself hence my interest, however the customer service is shocking!
2 gennaio 2017
Non scritta su invito
Risposta di Black + Blum
Hi Hannah,
We are really sorry for the issue you have had with your delivery.
Unfortunately due to the Christmas holiday we were unable to guarantee a delivery time which we specified on the main page of our website and at the checkout.
• UK – standard service order before noon on 16th December* / next day delivery order before noon on 20th December*
*shipping times are dependent on the carrier
According to your order details your order was not on a next day delivery service and due to a large volume of orders we have been unable to ship your order prior to our warehouse closure.
We are really sorry for any inconvenience this may have caused and should you need any assistance do not hesitate to contact us at askme@black-blum.com.
Kind regards,
Black+Blum
Good prices for excellent quality p …
Good prices for excellent quality products. I always seem to buy the ones with a twist! They are a modern design that is elegant and timeless and can be used in a variety of settings. Delivery is also prompt.
30 dicembre 2016
Non scritta su invito
Amazing!!!!
Amazing service, delivery and product. Have jus11t purchased another fro continous supply of water!!
Would definitely recommend product and service
27 dicembre 2016
Non scritta su invito
Great product and quick delivery
I love black and blum products - I would recommend the water carafe with charcoal filters. Was bought for my partners sensitive taste buds
21 dicembre 2016
Non scritta su invito
Very good service
Even though they had to ship the candles separately from the candelabra, both arrived promptly, well packaged, and I believe the candelabra set will make a great Christmas present!
21 dicembre 2016
Non scritta su invito
Efficient service
Very efficient service. I collected from a local drop-off point as I wasn't in the designated delivery hour.
18 dicembre 2016
Non scritta su invito
Pleased
The item arrived in a timely manner and was well packaged. The only down side is that the packaging is not as luxury as their description claimed, but there is nothing wrong with it and it is functional.
Overall a good product, easy to order, good delivery, and an excellent price.
16 dicembre 2016
Non scritta su invito
Long time to dispatch and lack of communication about this
Placed an order and received confirmation by email - all good. Then heard nothing for over a week and no parcel arrived, I had to phone them and chase up the order. They did immediately dispatch after I phoned but the lady I spoke to wasn't apologetic and I got the impression that if I hadn't phoned I still wouldn't have my purchase.
15 dicembre 2016
Non scritta su invito
Risposta di Black + Blum
Hi,
We are really sorry to hear the issue you have had with your delivery.
Unfortunately we have had an issue in our system that couldn't be spotted earlier for a few orders and that is the reason why we haven't been able to inform you before. Once this issue has been sorted out we have made our possible to ensure orders were sent as soon as possible since we usually deliver orders really quickly.
Please note that we are always trying to find ways to improve to give the best service to our customers so we sincerely apologies for the inconvenience this may have caused.
Sincerely,
black+blum
Black & Blum my go to, every time.
I emailed black and Blum in regards to replacement spoon for my thermo pot. The response I got was personable helpful and quick. As a direct result of that email I ordered more than I had originally intended. Every product I received is high-quality and beautiful and functional. I also love the lunch recipe book. It's a great touch and so thoughtful. If I'm looking for anything online I checked Black and Blum first. Best online shopping experience ever!
11 dicembre 2016
Non scritta su invito
Love the carafes
They are strong and the glass is beautifully clear. PERFECT!
11 dicembre 2016
Non scritta su invito
Excellent products, awesome design
Couldn't be happier with Black + Blum products.
It was great to purchase a few more items in the Black Friday deal.
Good delivery service.
9 dicembre 2016
Non scritta su invito
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