B&K Boiler Services Recensioni 

B & K carried out the replacement and rerouting of a leaking internal water mains pipe running from the stop valve in the ground floor cloakroom, vertically through the kitchen, under the floor in the upstairs bedroom, and then vertically into the loft space to feed the water storage tank. All work carried in a very clean, competent and professional manner with minimal disruption.

Excellent fast service during the weekend with frozen pipes- engineer got us warm again within an hour 🤩

Engineer attended Leaking pipe connected to Central Heating. Engineer explained what was causing the issue and popped out to get new pipe. Polite, unassuming, clearly explained issue and what needed to be done and answered my questions patiently. Job well done and very happy it is sorted. Thank you

Terrible experience.

Two lads showed up to fix our boiler and radiator. They arrived with the wrong parts to complete the job. One went off shopping to get the parts and they charged us for labour whilst they were having a jolly afternoon out for 35 minutes. One lied to my face to say he stopped the clock. It took an extra 30 minutes to fix the radiator. We were really nice to them and they fobbed us off.

When we contacted them, they didn’t believe us (obviously to suck more money from us)

The joke is on them though, for a £30 deduction to resolve a complaint, they have lost out on a future service with us. Our boiler needs to be replaced at the end of the year. You’ve lost yourself 2-3k 👏 Smart move.

Just remember, karma keeps receipts.

These guys are cowboys. AVOID.

Update to reply to BK: Why bother apologising? ultimately, the facts speak for themselves. Other customers have also pointed out inconsistencies in billing. You have partially admitted that there was a communication issue—ideally, the parts should have been ready before you arrived and your staff lied. Unfortunately, we were billed for your mistake.

Phoned to request assistance with tap that wouldn't turn off. Technician came within a couple of hours and dealt with it efficiently, keeping me updated as work progressed. Really good customer service.

B&K last week relocated and fitted a new boiler and 2 new radiators. The guys were really professional, gave good communication and were friendly. We are really pleased with the products and service. They left the place clean and made good (within the scope of the work) the gaps left from the work. They have even come back to help on a query on one radiator to hep resolve. Would highly recommend.

i’ve been using b&k boilers for years and they have never disappointed!! all the staff are super friendly and are always so helpful on explaining on everything they do.
would highly recommend b&k boiler services!!

Engineers were great but noticed on bill hourly rate was higher than quoted both by email on the day also on the day by their admin staff that I spoke to in the morning. When I queried this I was informed that the higher hourly rate was an elevated rate because of the Christmas period . This was 30th December. This was the first time I had been told this . They eventually agreed to charge what they had quoted on more than one instance only 2 hours earlier. This has spoiled the impression I had of this company when the engineers had left . They are being let down by poor customer service from the office staff .

The experience with B&K Boilers was mixed. Both engineers we saw were great, but the Customer Service is abysmal and is not in line with the service. We had the first engineer (Jason) out to repair a leak -he was diligent and really professional. Regrattably within a few days the leak reocurred in the same spot on the pipe (where a stopcock serviced a hob), so I requested a return visit. This was on a Friday evening and went to their out-of-hours team. The first person we spoke with said someone would come out no problem, then on the Saturday the engineer allocated spoke to us on the phone and said he had no parts left and all he'd do was cut off out supply if he came - he was totally disinterested in resolving the fault. We were left with a gas leak or no heating so we cancelled him for obvious reasons. I took another afternoon off work (after about six weeks of worrying) and requested we have the original engineer back as he could see the issue from the first callout. I was told I couldn't request him; I'd get whoever they allocate. The next guy (Hamish) was great and the issue seems to be resolved now. However, I expected (as this call should have been resolved on the first callout) that there wouldn't be a huge cost. The bill was about £250 in total from both callouts and all that actually needed replacing was a little stopcock servicing one hob. The real problem arose when I qustioned the bill for our second visit and asked for a call from the manager to discuss it. Matthew - the manager duly called back. I can honestly say this man's attitude and rudeness was breathtaking - he persistently spoke over me and refused to allow me to explain why I was disattisfied with the bill. When I said I couldn't believe how rude he was to a customer he said "you're not being polite to me - it's two-way!" From the get-go he was defensive and aggressive. I paid the bill and asked the girl on the desk for the owners name so I could write a formal complaint and was told to write to Matthew. I said I wanted to complain about Matthew and wanted the name of someone more senior. She said she didn't know, then after pushing I got "Mark" but she refused to give a surname "I feel uncomfortable with that". It was unbelieveable. Had the engineers themselves not been great, there would be no stars - the customer service from the office is utterly appalling. The weekday engineers are great - their office team & weekend call-out service was really awful. It felt as though they were just after as much money as possible and were totally disinterested with their customers.

Follow up from response: The information in the response is untrue and a manipulation of both the timeline and facts. When one complains to this company there is no professionalism. Their statement below has further reinforced how utterly awful their attitude is.

We have used B&K for many years and found them efficient, reliable and trustworthy.
Yesterday they replaced our boiler. They came promptly. Their engineers were courteous and helpful. So far everything is working well. We have always had good service from them.

We have used b and k for our new boiler fitted 2 years ago and have the yearly check under the warranty. All communication with b and k is brilliant and have found the engineer we had a few weeks ago very helpful and friendly. He even took his time to show me how to turn my gas off outside incase of an emergency and that to do which I was compleltly clueless about. I have found customer service very good and reccomend

I’ve been a loyal customer of B&K Boiler Services for over 30 years, and they’ve never let me down. They installed a new boiler for me 12 years ago, and since then, they've been maintaining it with the same professionalism I’ve come to expect. At my last service, I was advised that the boiler was reaching the end of its life, but I decided to hold off on replacing it at that time.
Earlier this summer, they reached out to me with an offer on new boilers, knowing my existing one was aging. I appreciated that they were proactive but not pushy. When I inquired about what they had available, their response was prompt and thorough. They gave me balanced advice, explaining the pros and cons of both conventional and combi boilers without pressuring me to make a decision. After careful consideration, I decided to go with a combi boiler.
Throughout the installation process, B&K Boiler Services kept me fully informed about the schedule and ensured I had access to water during the work. The installation itself was smooth, though we had a couple of minor hiccups. They initially had the wrong control card for my shower, which caused a slight delay, and there was a small leak when I first turned on the heating due to a pipe being left unconnected. However, in both instances, they resolved the issues promptly and professionally.
Despite these minor problems, the team worked efficiently and tidily, and when the job was completed, the final charge matched the original estimate with no hidden surprises.
I highly recommend B&K Boiler Services for their reliability, expertise, and customer care. They’ve earned my trust over the years, and I wouldn’t hesitate to recommend them to anyone in need of boiler services.

B&K couldn’t have been more helpful when providing documents for my late father’s boiler installation. Ann was more than helpful and provided what was needed straight away.
My father always recommended this Company for the installation and service and I now know why.

I thoroughly recommend the service from
B&K Boilers the installation went very well and everything
is in working order for the water.
I have not used heating to date but from the initial tests all were working.
B&K staff are exceptionally good with their customer service and long may it continue this way.
Thank you again Robert

Boiler replacement today for my 96yr old mum, absolutely first class service from start to finish. The two gentlemen that came out were superb and cannot thank them enough for service provided.

BOILER INSTALLING:- The installing was done quickly all done in one day, done a very good job , made sure everything was working before leaving and left every thing clean and tidy.

B&K are an easy company to deal with. Carried out the work in accordance with their quoted timescales and figures.
Easy to get hold of the staff in the office either by phone or email, to discuss any queries that I had.
I would happily recommend B&K.

Prompt and fair price for work done. Professional company. Gas boiler engineers are all really good.

Really excellent service from start to finish. Top notch.

First time using B&K Boiler Services. We found them excellent for the boiler service. Thoroughly competent engineer who we felt had done an excellent job. Will definitively use again for annual services and if necessary, for repairs call-outs.