Birchwood Motors Recensioni 

194
•
TrustScore 5 su 5

4,8

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Valutata 5 stelle su 5

A transparent, honest, fast and totally customer-focussed, non-pushy and not-oleagenous experience. We’d been looking at the same car in various other second hand car dealerships and this one was by... Leggi di più

Valutata 5 stelle su 5

So glad I went to Birchwood Motors in Cardiff it was so worth traveling 2 hours to get there. When arriving, the site looked very clean with some real decent cars,security fencing around the site... Leggi di più

Valutata 5 stelle su 5

My experience was amazing getting my new car and selling my old one the process was very easy as the stuff are very kind and friendly never met anyone sweeter than the staff

Valutata 5 stelle su 5

After a while searching, I found the perfect EV at Birchwood at the right price and they put together a deal around my budget. The whole buying process was straightforward and professional, with no... Leggi di più

Dettagli dell'azienda

  1. Rivenditore di auto
  2. anche in
  3. Rivenditore di auto usate

Scritti dall'azienda

Birchwood Motors is an independent used car dealership based in Cardiff, South Wales. We offer a wide selection of quality used vehicles, with a focus on competitive pricing, thorough preparation and straightforward customer service. We understand that buying a car is a significant decision. Our aim is to make the process as simple, transparent and enjoyable as possible, whether you are purchasing your first car, upgrading your current vehicle or buying from further afield. Every vehicle is carefully selected and prepared through our dedicated Preparation and Aftersales Centre before being offered for sale. Our preparation process includes mechanical inspections, cosmetic preparation and quality-control checks, helping us ensure that each vehicle meets the standards our customers expect. Our experienced team can assist with part exchanges, vehicle finance and additional warranty options. We take the time to understand each customer’s requirements and explain the available options clearly, without unnecessary pressure. Finance is subject to status and terms and conditions. Our relationship with customers does not end when they drive away. Our dedicated aftersales team is available to provide ongoing support and help resolve any concerns that may arise after purchase. Customer feedback is extremely important to us. Every review helps us understand what we are doing well and where we can improve. We are proud of the reputation we have built, but we also recognise that maintaining trust requires consistent standards and a willingness to listen. Whether you visit us in person or purchase remotely, our goal is the same: to provide a reliable vehicle, excellent value and a level of service that gives you confidence in choosing Birchwood Motors.


Informazioni di contatto

4,8

Eccellente

TrustScore 5 su 5

194 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,8

Tutte le recensioni

(194)

71 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

I got a great car exactly as…

I got a great car exactly as advertised.Alex and the team were very helpful throughout.

20 febbraio 2025
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Risposta di Birchwood Motors

Hi Adam,

Thankyou for the kind words, over the moon to hear that you are pleased with your new vehicle.

Kind regards,
Alex
Birchwood Motors Ltd

Valutata 5 stelle su 5

Really friendly and professional

Really friendly and professional. Love my new car and everything explained clearly. Small windscreen issue dealt with quickly and paid for. Very pleased and would recommend Birchwood

19 febbraio 2025
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Risposta di Birchwood Motors

Hi Collette,

Thankyou for this wonderful review, glad to hear how pleased you are with your new car. Was lovely meeting you and your family!

All the best,
Alex
Birchwood Motors Ltd

Valutata 5 stelle su 5

Alex was a great help in the purchase…

Alex was a great help in the purchase of my new car and they gave me a very reasonable PX value that beat sites like motorway and WBAC. Highly reccomend

26 febbraio 2025
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Risposta di Birchwood Motors

Hi Ollie,

Thankyou for this review, we have very competitive part exchange prices. Very pleased to hear that we have beat prices of bigger companies.

Hopefully we see you again in the future!

Kind regards,
Alex
Birchwood Motors Ltd

Valutata 5 stelle su 5

Overall Great

Overall Great! I went to Birchwood to buy my first car. From the start they were responsive and helpful and booked me in to view a car within the day.

I spoke to both Morgan and Alex (who mostly handled the sale) and both were consistently helpful and friendly. I never felt pressured and they gave all the time and info and info I needed to make the decision.

The car was very reasonably priced for its age/condition, as was the other car from them I considered.

Once I decided to buy the process was smooth and well run. Before I bought, they MOT'd the car as it was approaching renewal date (which I appreciated) and they were really helpful with the car tax and paperwork for me on the day.

Overall, I'd really recommend Birchwood.

15 febbraio 2025
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Risposta di Birchwood Motors

Hi David,

Wow, I am so pleased to hear about your experience. Buying your first car can be very tricky, super glad to hear that you felt comfortable in our hands throughout the whole process. Thankyou for choosing Birchwood for your first car and hopefully in the future your second or third car too!

Kind regards,
Alex
Birchwood Motors Ltd

Valutata 5 stelle su 5

Great buying experience

Alex was a pleasure to deal with, I liked the laid back atmosphere of Birchwood Motors, the car was immaculate and I would definitely use them again!

22 febbraio 2025
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Risposta di Birchwood Motors

Hi Lisa,

Thankyou very much for the review, very happy to hear you were comfortable during your experience with us. Look forward to seeing you again in the future!

Thanks,
Alex
Birchwood Motors Ltd

Valutata 5 stelle su 5

Bought the car blind, everything was super

Bought the car blind, came in the condition it was advertised and everyone was super helpful. Especially Alex. Would recommend buying from again!

13 febbraio 2025
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Risposta di Birchwood Motors

Hi Adam,

Thanks for this lovely review, buying a car blind can be very nerve racking. So glad to hear how pleased you are with it.

Thanks for choosing Birchwood Motors!

All the best,
Alex
Birchwood Motors Ltd

Valutata 5 stelle su 5

Fantastic Customer Service

Travelled for over 2 hours to view a Audi A4 Avant. Alex was fantastic at answering my questions and helping me reserve the car the day before visiting.
The car was fresh stock and required an MOT, Alex arranged for it to be MOT'D first thing ready for my arrival!
The car was lovely and Alex met us and was keen to help with questions bit left us alone for plenty of time to look over the car and it's documents.
I ended up buying the car, very happy with the vehicle and service!
Thank you Alex!

8 febbraio 2025
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Risposta di Birchwood Motors

Hi Jacob,

I am extremely grateful for these kind words, thankyou for choosing Birchwood to supply your new Audi.

All the best,
Alex
Birchwood Motors Ltd

Valutata 5 stelle su 5

Recently bought my new car from…

Recently bought my new car from birchwood motors. The staff are brilliant and friendly. Alex was brilliant and kept in contact the whole way through. Their attention to detail is amazing. I love my new car. Thank you birchwood 😃

8 febbraio 2025
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Risposta di Birchwood Motors

Hi Kelly,

Thanks a lot for the kind words, really pleased to hear how happy you are with your new vehicle. Hopefully we see you again in the future at some point!

All the best,
Alex
Birchwood Motors Ltd

Valutata 5 stelle su 5

Great

I recently purchased two cars though Morgan at Birchwood Motors.Morgan is very professional, helpful and has all the knowledge. Definitely Top place in Cardiff to buy a car if you are looking for a new one. Would 100% recommend Birchwood Motors, 10/10! Thank you

31 gennaio 2025
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Risposta di Birchwood Motors

Dear Hanna,

Thank you very much for that excellent review. I'm glad we were able to source you two quality vehicles.

All the best,
Morgan - Birchwood Motors

Valutata 5 stelle su 5

Excellent buying experience.

An excellent experience of buying a used car from Birchwood motors. Full credit both to Alex and to Morgan who sets the tone for a professional and courteous service. There was one little problem which has been swiftly resolved, so I would thoroughly recommend this garage and the team there.

24 gennaio 2025
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Risposta di Birchwood Motors

Hi Michael,

Thankyou very much for this lovely review, glad to hear you are pleased with your purchase.

All the best,
Birchwood Motors Ltd

Valutata 5 stelle su 5

Amazing experience!

Had an amazing experience at Birchwood Motors! Alex was professional, knowledgeable, and made the whole process smooth and stress-free. He went above and beyond to help us buy our perfect car. Highly recommend Alex and the team—5 stars!

18 gennaio 2025
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Risposta di Birchwood Motors

Hi Aleksandar,

Thank you so much for the kind words, I really appreciate it. Glad I could make your purchase smooth and stress free.

Hopefully we see you again in the future at some point.

Kind regards,
Alex
Birchwood Motors Ltd

Valutata 5 stelle su 5

Fantastic Experience Buying My Hyundai i20 from Alex at Birchwood Motors!

I recently purchased a Hyundai i20 from Alex at Birchwood Motors, and I couldn't be happier with the entire experience. From start to finish, the process was incredibly easy and hassle-free, thanks to Alex's professionalism and attention to detail.

Alex made sure everything was handled smoothly, answering all my questions and keeping me informed throughout. The team at Birchwood Motors went above and beyond by servicing the car and completing the MOT before handing it over, ensuring it was in top condition and ready to go.

Their professionalism and customer service really stood out, making the whole experience enjoyable and stress-free. I highly recommend Birchwood Motors to anyone looking for a reliable car and a dealership that truly cares about its customers.

Thanks again to Alex and the team for making my purchase such a positive experience!

24 gennaio 2025
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Risposta di Birchwood Motors

Hi John,

I really appreciate this lovely review, we always try to go and above & beyond. Thankyou for choosing Birchwood to supply your new car.

Hopefully we see you again at some point.

All the best,
Alex
Birchwood Motors Ltd

Valutata 5 stelle su 5

Brilliant customer service

I can only comment on customer service as I picked my new car up yesterday however my experience with Birchwood, and Alex in particular, was brilliant. He was very communicative with us from the moment we phoned to register our interest for a vehicle we had seen online (we did not want to drive over an hour to go and view a car that had already been sold as we had this experience with another garage) and set our minds at ease after reading some of the more negative reviews and not at any time did he make us feel like we were dealing with a 'sleazy car salesman.' As I only collected the car yesterday I cannot comment on the warranty however the car being serviced by Birchwood when they received it and an MOT last month has put our minds at ease. Thank you Alex!

22 gennaio 2025
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Risposta di Birchwood Motors

Hi Caitlyn,

I am extremely delighted reading this review, thankyou so much for the kind words. I am glad you felt comfortable during your buying experience.

Thankyou for choosing Birchwood!

Kind regards,
Alex
Birchwood Motors Ltd

Valutata 5 stelle su 5

Alex and the team at Birchwood are great

Alex and the team at Birchwood were a pleasure to deal with, the premises are clean and modern and all the stock is prepared to a high standard.

I made a 400 mile round trip to collect the car and couldn’t be happier.

Although they’re miles away i wouldn’t hesitate to use them again or recommend them.

Thanks guys

17 gennaio 2025
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Risposta di Birchwood Motors

Hi Jordan,

We all appreciate the kind words, thankyou for putting your trust in us to supply your new vehicle.

Thanks,
Alex
Birchwood Motors Ltd

Valutata 5 stelle su 5

Great seevice

Great customer service great vehicle

2 gennaio 2025
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Risposta di Birchwood Motors

Hi Katy,

Thanks for the review, glad you are happy with the car.

Hopefully we can see you again some time in the future!

All the best,
Birchwood Motors Ltd

Valutata 5 stelle su 5

Very professional and cost of car…

Very professional and cost of car great. Items to be done before sale all completed and handover efficient and easy. Great experience from this company and will be returning in future.

23 gennaio 2025
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Risposta di Birchwood Motors

Hi Nicola,

Super delighted to know how pleased you are with your new vehicle, we very much appreciate the kind words.

Hopefully we see you again in the future!

Kind regards,
Birchwood Motors Ltd

Valutata 5 stelle su 5

Scuba

Have had my TT for just a week now. Had really Great service and a professional job on my new car; Scuba.
Morgan and his colleagues were really helpful and Great to be honest. Which was what I wanted. An ease with peace of mind. Car is in great condition with a full service history, documentation.
Scuba was delivered to me looking Great with a full tank of fuel. She drives beautifully and would definetley go back to Birchwood Motors 🙂

23 gennaio 2025
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Risposta di Birchwood Motors

Thank you for that very kind review Sonal, I'm glad we could find you such a great vehicle! 'Scuba' certainly suits the car!
All the best,
Morgan & the team.

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