Very clunky checkout process. Form fields didn’t prompt autofill from my phone. I’m in an iPhone 16 pro max. Annoying that the one field that wanted to refill my phone number, didn’t accept the standa... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
This is my second time ordering from Biossance. I have severe eczema and it was on my eyelids and under my eyes. My dermatologist told me not to use eye cream only ointment, which is awful. You can't... Leggi di più
L'azienda ha risposto
Website was super easy to navigate and offered great quality products that benefit my skin care routine! Grateful for the amazing work that Biossance has done and looking forward to what the future ho... Leggi di più
L'azienda ha risposto
I went on the site for two items I had previously ordered, which were easily found in "Best Sellers". I also had interest in a rich night cream, which I found and ordered also. The only other feedback... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
Pioneering sustainable beauty through biotechnology, at Biossance we created a 100% plant-based squalane skincare line that is incredibly effective and safe.
Informazioni di contatto
Regno Unito
- biossance.com
4,3
Eccellente
7K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Risposta di BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
The first person I talked to was no…
The first person I talked to was no help. Just sent me a list and did not really understand the situation. The second person made an effort and listened and gave me the solution. That was great. Her name was Tiara and I appreciate her help
5 luglio 2026
Risposta di BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Love it
The squalane oil is the Best. this is my 2nd bottle so glad they release a jumbo size.
5 luglio 2026
Risposta di BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Great multi use oil
A discount offer came just when I was thinking of replenishing my supply! I've used the squalane oil for both my hair and skin and I love it!
3 luglio 2026
Risposta di BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
The only product I trust
The only product I trust on my face and body. For years now, I’ve used Biossance line of moisturizers, serums, and toners, they keep my skin hydrated, healthy, and youthful. So grateful
5 luglio 2026
Risposta di BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Love
Easy process checking out. Simple and fast. Its my first time trying this product so I will update my experience after using the product. I have used other brands in the past. I have heard amazing things about this one. Excited to try it out and love the jumbo size with a pump.
3 luglio 2026
Risposta di BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Easy to navigate the website
Easy to navigate the website. Organized by products and I really enjoy their bundles.
4 luglio 2026
Risposta di BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Items that were on sale were very…
Items that were on sale were very clearly marked. Checkout process was fast and easy. Account setup was straight forward and uncomplicated. I do wish the shipping cost and free shipping minimum was more clearly marked on the home page.
4 luglio 2026
Risposta di BIOSSANCE
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Natalia
Risposta di BIOSSANCE
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Natalia
Great Product…
I have used this company a couple times and really like the face wash I purchase.
29 giugno 2026
Risposta di BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
frustrated
I tried purchasing products earlier this year. I tried to use my points and they disappeared. I tried to contact customer service and was unsuccessful. This frustration is part of the reason I haven't purchased anything for several months. When I've looked again, it turns out they later "expired". I definitely would have used them if they were easy to find.
3 luglio 2026
Risposta di BIOSSANCE
Hello,
We sincerely apologize for the frustration you experienced with your points and the difficulty reaching customer service. We understand how disappointing it is when points expire, especially when you intended to use them. Your feedback is important to us.
A message has been sent to your account.
Kind regards,
Liam
Website is easy to work with
Website is easy to work with. Got what I needed with no issues.
3 luglio 2026
Risposta di BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
It was fine.
1 luglio 2026
Risposta di BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Good website
Good website but it is a bit difficult to locate specific items when they cross different uses.
2 luglio 2026
Risposta di BIOSSANCE
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Sue
My order was cancelled without an…
My order was cancelled without an explanation. Then I couldn't find my account. Here's the transcript from the chat with one of your people:
07/02/26 04:23 PM Sharon Harmon: I tried again. Do you even see that I have an account?
07/02/26 04:26 PM Samkelisiwe: Checking
07/02/26 04:32 PM Samkelisiwe: This account was cancelled.
07/02/26 04:34 PM Samkelisiwe: I haven't heard back from you for a couple of minutes. I just wanted to check if we're still connected?
07/02/26 04:35 PM Samkelisiwe: It looks like you've been offline for a while. Don't worry though, when you are ready to continue our conversation just drop us a message and we can pick up where we left off. For now, thank you for contacting us and we hope to chat again soon
Why was my ACCOUNT CANCELLED?????
7/13/26
Leah, thanks for your reply, however, the whole point is my account was cancelled. I cannot see the message you sent to my Biossance account.
28 giugno 2026
Risposta di BIOSSANCE
Hello,
Thank you for leaving your review.
I am sorry to hear you have had an issue with your order. I have investigated this and sent you a message to your online account.
Please log in to your account at your convenience to receive my message.
Regards,
Leah
You had a product I use on sale and you…
You had a product I use on sale and you let me know! Thank you!
2 luglio 2026
Risposta di BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Love their commitment to delivering…
Love their commitment to delivering high quality clean products, I enjoy this line very much and ordered through the website this time vs Sephora store and love the points and summer sale options offered and most importantly I was able to find my gel moisturizer that I couldn’t location on Sephora at this time, I will continue buying directly through biossance, fantastic shopping experience and very easy to find search and get detailed info on products!
1 luglio 2026
Risposta di BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
I got Biossance Squalane + Firm & Lift…
I got Biossance Squalane + Firm & Lift Dual Serum
as a gift, after I use it for 10 days, I found my skin especially the skin around my eyes getting better & better. I placed my 1st order right away, looking forward to try another products.
1 luglio 2026
Risposta di BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Long time user of their products
Long time user of their products. Love them! It's great to have a beauty product that actually does what it promises.
26 giugno 2026
Risposta di BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Been using the products for years
Been using the products for years, love the cleanser and oil, so when I saw the jumbo squalane oil on sale I had to buy and also told my friend to stock up.
1 luglio 2026
Risposta di BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.