Although I take issue with repeat orders and subscriptions which don’t appear to be clear at the point of first purchase, I cannot fault the efficiency of reply’s and sorting issues. My contact was Ro... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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I ordered 3 tubs of turmeric capsules as a one off. One month later 3 more tubs arrived, that I hadn’t ordered. They con you into a subscription that is hidden PLEASE DO NOT ORDER FROM THIS COMPANY... Leggi di più
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Ive been suffering knee and joint pain for over a year and was somewhat sceptical of the claims made by Bioroots but thought I would give it a try. Well after one week i can already feel the differenc... Leggi di più
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About three weeks my hopefully experience and have some good results. Sleeping better as my restless legs have all most gone. I have gone from when sitting on the floor in discomfort to be able to pla... Leggi di più
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3,9
Molto buono
3K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 99% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
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awful experience
awful experience. unprofessional a d unhelpful. v stressful. a time when I didnt need extra money being taken out.
still chasing them to stop this.
DONT SUBSCRIBE
28 ottobre 2026
Non scritta su invito
Risposta di Biorootlabs
We’re truly sorry to hear how stressful and frustrating this experience has been, especially when it comes to unexpected payments.We understand how important it is to feel in control of your finances, and we sincerely apologise for the worry this situation has caused.
For clarity, the subscription option is presented during checkout, directly above the “Add to Cart” button, in the same font so it is clearly visible. It states: “Save 20% with automatic refills — Shipped every month. No commitment. Cancel anytime.” This allows customers to see the recurring delivery option before proceeding with their purchase.
We’d also like to reassure you that your subscription under ********st*p**n@yahoo.co.uk has already been cancelled, and no future subscription orders will be sent to you.
Subscriptions can be managed or cancelled at any time through our customer portal by clicking the “Manage Subscription” tab at the top of our website. There’s no need to follow a link in an email; simply log in using the exact same email address you used to place your order.
We’re sorry this experience has caused you additional stress, and we appreciate you sharing your concerns. If you need any further assistance, please reach out to us at info@biorootlabs.com. We’re here to help and want to make the process as straightforward as possible.
Fast and efficient service
Fast and efficient service.
Friendly advisor.
Options given without any pushy sales pitch.
Thank you
28 ottobre 2026
Non scritta su invito
Risposta di Biorootlabs
We absolutely love hearing feedback like this! It’s fantastic to know you received fast, efficient service and friendly support without feeling pressured. At BioRoot Labs, we believe in providing helpful guidance, clear options, and a genuinely positive customer experience every step of the way. Thank you so much for taking the time to share your kind words and for putting your trust in us, we truly appreciate it!
Good quick communication when I needed…
Good quick communication when I needed to cancel my subscription.
28 ottobre 2026
Non scritta su invito
Risposta di Biorootlabs
We’re so glad we could make the process smooth and stress-free for you! Providing quick, clear communication and helpful support is something we truly value, so it’s wonderful to know we were able to assist you promptly with your subscription cancellation. Thank you for taking a moment to share your experience and for giving BioRoot Labs the opportunity to help. Your feedback means a lot to our team!
I was worried.
I ordered my turmeric before I read the reviews, which is unusual for me, i usually read reviews before ordering and I usually take notice of reviews, after I ordered i looked up the reviews, and I got really worried, but the company have kept me informed via email, the delivery takes about 3 weeks, but they are coming from Canada, I'm very happy with the company and delivery service, every ingredients in the turmeric is really good no fillers, i put it in my coffee every morning, I recommend this company.
27 ottobre 2026
Non scritta su invito
Risposta di Biorootlabs
What a lovely review to receive, thank you so much for giving us a chance! We completely understand how reassuring it is to stay informed when waiting for an international delivery, and we’re delighted that our email updates helped put your mind at ease. Shipping from Canada can take a little longer, and we truly appreciate your patience while your order makes its way to you. It’s wonderful to hear that you’re enjoying our Turmeric Curcumin 95 and appreciate the ingredient quality and simple formulation. Knowing you’ve made it part of your morning coffee routine and would recommend BioRoot Labs means so much to us!
So easy to contact you
So easy to contact you . Very approachable and friendly.
28 ottobre 2026
Non scritta su invito
Risposta di Biorootlabs
Making our customers feel comfortable and supported is what we’re all about! We’re so happy to hear you found us easy to contact and enjoyed our friendly, approachable service. We believe that great customer care starts with listening and making sure you feel welcome whenever you reach out. Thank you for your lovely feedback and for choosing BioRoot Labs, we truly appreciate your support!
I was listened too and appropriate…
I was listened too and appropriate action was taken
23 ottobre 2026
Non scritta su invito
Risposta di Biorootlabs
Knowing you felt heard and properly supported means so much to us! We believe every customer deserves to be listened to with care and have their concerns taken seriously, so we’re really pleased we could take the appropriate action to help. Thank you for taking the time to share your experience and for giving BioRoot Labs the opportunity to assist you. Your trust and feedback genuinely mean a lot to our team!
Your response to my request was immediate...but maybe you should have read the email first.
Your response to my request was immediate, but you failed to notice that I said that I had only just received my first order seven days ago and my second order has already been sent. I would have thought that there would have been a delay of at least five (5) months between orders given the size of my order!
28 ottobre 2026
Non scritta su invito
Risposta di Biorootlabs
Thank you for bringing this to our attention, and we’re genuinely sorry for the frustration caused. While we’re glad our response was prompt, we understand that a quick reply means little if we haven’t fully addressed your concerns. We appreciate you explaining that you had only received your first order seven days earlier and that your second order had already been dispatched, especially when you expected a much longer interval between deliveries given the size of your original order. We’re sorry we missed this important detail in your initial message. We’d really appreciate the opportunity to look into your situation and clarify what happened with the order schedule. Please reach out to us at info@biorootlabs.com so we can review the details and assist you further. Your feedback matters to us, and we’ll take it on board to help us provide more attentive and thoughtful support going forward.
Risposta di Biorootlabs
Thank you so much for your lovely feedback! We’re thrilled to hear you had such an efficient experience with us. Your support truly means the world to us, and we’re so grateful to have you as our customer!
The customer service was exceptional
The customer service was exceptional, and my request was resolved with just one email.
25 ottobre 2026
Non scritta su invito
Risposta di Biorootlabs
It’s wonderful to know we could make things so easy for you! We’re delighted our team could resolve your request so quickly, and your kind words about our customer service truly mean a lot to us. Thank you for your trust and support!
I was happy to have an immediate…
I was happy to have an immediate response. I really appreciate it.
27 ottobre 2026
Non scritta su invito
Risposta di Biorootlabs
We’re so glad we could be there for you right away! Thank you for your lovely feedback and for taking the time to share your experience. We truly appreciate your support and are always happy to help whenever you need us!
Quick response to my order enquiry
Quick response to my order enquiry
27 ottobre 2026
Non scritta su invito
Risposta di Biorootlabs
Nothing makes us happier than knowing you felt well looked after! Thank you for your kind feedback and for choosing us. We really appreciate your support and are always here to help make your experience as smooth and enjoyable as possible!
Risposta di Biorootlabs
We love hearing that everything was smooth and easy for you! Thank you for your lovely feedback and for choosing us. Making sure our customers feel supported and well looked after means so much to us, and we truly appreciate your trust and support!
Thought I had an issue but it was…
Thought I had an issue but it was solved quickly
27 ottobre 2026
Non scritta su invito
Risposta di Biorootlabs
We’re delighted we could get everything sorted out for you so quickly! Sometimes a little reassurance makes all the difference, and we’re always happy to help. Thank you for your patience and for giving us the opportunity to put things right, we truly appreciate your support!
Helpful and very understanding.
Rosie was very helpful and understanding about my concerns. She made an uncomfortable situation so much better. Thank you so much.
27 ottobre 2026
Non scritta su invito
Risposta di Biorootlabs
It means the world to us to know you felt supported and understood! We always want our customers to feel comfortable and cared for, especially when something doesn’t go as expected. Thank you for sharing your experience and for giving us the chance to help make things better. We truly appreciate your kindness and trust!
Wanted to cancel my subscription and…
Wanted to cancel my subscription and had no problems
27 ottobre 2026
Non scritta su invito
Risposta di Biorootlabs
We’re so happy to hear that cancelling your subscription was a smooth and hassle-free experience! We believe great customer service should always be simple, supportive, and stress-free. Thank you for giving us the opportunity to assist you, and we truly appreciate you taking the time to share your experience with us!
Risposta di Biorootlabs
We’re delighted to hear everything was resolved! Your satisfaction means the world to us, and we’re always happy to help whenever needed. Thank you so much for your feedback and for giving us the chance to make things right!
Within minutes of requesting…
Within minutes of requesting cancelation of subscription I had a reply from Rosie who helped by suggesting a two month delay on the next order, which will help as I have still have several bottles of Turmeric capsules.
27 ottobre 2026
Non scritta su invito
Risposta di Biorootlabs
It’s wonderful to know we could find a solution that works for you! We always want to make sure you feel supported and have the flexibility you need with your subscription. Thank you for giving our Turmeric Curcumin 95 capsules a try and for sharing your experience with us. We truly appreciate your trust and support!
A quick response
A quick response, an apology and the desired outcome. Very happy 😊
27 ottobre 2026
Non scritta su invito
Risposta di Biorootlabs
We’re thrilled to hear you had such a positive experience with our customer service! Making things right quickly and ensuring you feel heard and valued is always our priority. Thank you so much for your kind feedback and support, it truly means a lot to our team!
DONT ORDER!
DONT ORDER! I ordered 5weeks ago and it has not arrived. Customer service chat said I could cancel order for refund as it was past their 15day delivery policy. So I cancelled as I was fed up chasing them and getting polite replies but no satisfaction. I waited on confirmation of my refund BUT despite numerous follow up emails I am now told they are sending a new order and if I don’t want I can send back at my own expense I might add, and then they will refund if it is in line with their refund policy or I can keep and get 25% off!! My advice is do not bother to order from this company, stay local and at least you can track and follow up.
26 ottobre 2026
Non scritta su invito
Risposta di Biorootlabs
We’re genuinely sorry for the frustration and disappointment this experience has caused you. We completely understand how upsetting it must be to wait so long for your order and then face further confusion when trying to resolve the issue. Your concerns matter to us, and we truly appreciate you sharing your feedback.
We’ve checked your account and can confirm that your subscription has been cancelled, so no future subscription orders will be shipped. Regarding your refund, you can return the products to us, and we’ll process a full refund for the returned products.
We sincerely apologize for the inconvenience and the lack of clarity throughout this process. We’d love the opportunity to help put things right and restore your confidence in us. Please reach out to us at info@biorootlabs.com, and we’ll be happy to assist you further. Thank you for giving us the opportunity to address your concerns.
I was not happy with reciebinh capsules…
I was not happy with reciebinh capsules that i hadnt ordrred . But i think its resolved because of rosie.
26 ottobre 2026
Non scritta su invito
Risposta di Biorootlabs
We’re so glad to hear that things seem to be resolved, and we sincerely apologize for the confusion and concern caused by receiving capsules you weren’t expecting. We understand how important it is to feel confident and informed about your orders. Thank you for giving us the opportunity to address this, and we’re happy to know you received assistance. Your peace of mind means a lot to us, and we truly appreciate your patience and understanding.
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