Although I take issue with repeat orders and subscriptions which don’t appear to be clear at the point of first purchase, I cannot fault the efficiency of reply’s and sorting issues. My contact was Ro... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
I ordered 3 tubs of turmeric capsules as a one off. One month later 3 more tubs arrived, that I hadn’t ordered. They con you into a subscription that is hidden PLEASE DO NOT ORDER FROM THIS COMPANY... Leggi di più
L'azienda ha risposto
Ive been suffering knee and joint pain for over a year and was somewhat sceptical of the claims made by Bioroots but thought I would give it a try. Well after one week i can already feel the differenc... Leggi di più
L'azienda ha risposto
About three weeks my hopefully experience and have some good results. Sleeping better as my restless legs have all most gone. I have gone from when sitting on the floor in discomfort to be able to pla... Leggi di più
L'azienda ha risposto
3,9
Molto buono
3K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 99% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
I was not happy with reciebinh capsules…
I was not happy with reciebinh capsules that i hadnt ordrred . But i think its resolved because of rosie.
26 ottobre 2026
Non scritta su invito
Risposta di Biorootlabs
We’re so glad to hear that things seem to be resolved, and we sincerely apologize for the confusion and concern caused by receiving capsules you weren’t expecting. We understand how important it is to feel confident and informed about your orders. Thank you for giving us the opportunity to address this, and we’re happy to know you received assistance. Your peace of mind means a lot to us, and we truly appreciate your patience and understanding.
Very helpful quick to reply excellent…
Very helpful quick to reply excellent customer service
26 ottobre 2026
Non scritta su invito
Risposta di Biorootlabs
Your kind words truly made our day! We’re delighted to hear that you had such a positive experience with our customer service. We always strive to provide quick, helpful, and friendly support, and it means so much to know we’ve made a good impression. Thank you for your trust and for taking the time to share your feedback!
Issue felt with…
Someone answered my email and kept InTouch till my problem was sorted out. They were very polite and made made it easy for me to make changes.
26 ottobre 2026
Non scritta su invito
Risposta di Biorootlabs
We’re so glad we could make the whole process easy and stress-free for you! It means a lot to know our team kept in touch, treated you with kindness, and stayed by your side until everything was sorted. We believe great customer service is all about listening, understanding, and making things as simple as possible. Thank you for sharing your experience and for giving BioRoot Labs the opportunity to help!
Fast delivery
Fast delivery. Great quality product. It’s working wonderfully for me.
26 ottobre 2026
Non scritta su invito
Risposta di Biorootlabs
We’re absolutely delighted to hear you’re happy with both the delivery and the quality of your product! It’s wonderful to know your BioRoot Labs supplement has been a positive addition to your routine. Your support and trust mean so much to us, and we truly appreciate you taking the time to share your experience. Thank you for being part of the BioRoot Labs family!
I am not great at doing things online
I am not great at doing things online, I wanted to find out when my first order was being delivered and had no clue where to start, I had a message saying I could order a 6month supply and through that found my order and what I thought was my order number, I put this in and it could not find it, I found out how to get help also, I sent an email and rosie messaged back with the proper number and sent a link to find it and also find out when it was being delivered,this was an excellent service, I just wish it was more straightforward to find your order and number in the first place, thanks
26 ottobre 2026
Non scritta su invito
Risposta di Biorootlabs
We’re so pleased our team could guide you through the process and help you find your order details! We understand that navigating things online isn’t always easy, and we’re delighted you received the support you needed. Thank you for your lovely feedback and for highlighting where we can make things simpler. We appreciate your honest suggestion and will keep it in mind as we work to improve the experience for all our customers. Your patience and trust mean a great deal to us!
My request is very quickly and nicely…
My request is very quickly and nicely responded.
Thanks for your help.
26 ottobre 2026
Non scritta su invito
Risposta di Biorootlabs
We’re delighted we could help and make your experience a positive one! Your kind words mean so much to us, and we’re always happy to respond quickly and make sure our customers feel heard and supported. Thank you for taking a moment to share your appreciation and for choosing BioRoot Labs!
I had a reply back almost as soon after…
I had a reply back almost as soon after i sent email so very quick
26 ottobre 2026
Non scritta su invito
Risposta di Biorootlabs
We’re absolutely delighted to hear that you received such a quick response from our team! We truly appreciate you taking the time to share your experience with us. Providing prompt, friendly, and helpful support is something we genuinely care about, and your kind feedback means so much to us. Thank you for choosing BioRoot Labs and for being part of our journey!
Replying to my email and airing my…
Replying to my email and airing my concerns.
Offering me a refund and pointing out I had a subscription (which I forgot about 🙄).
Many thanks
26 ottobre 2026
Non scritta su invito
Risposta di Biorootlabs
It’s wonderful to know we could help put your mind at ease! We’re so glad we could address your concerns, offer a refund, and clarify the subscription details. We truly appreciate your understanding and the opportunity to make things right. Your satisfaction means the world to us, and thank you for giving BioRoot Labs the chance to help!
BEWARE
This reply is completely untrue. I just checked the website and if there is an option for a one off order it’s invisible.
There is no notice that the subscription is to be renewed and it is a completely dishonest company that doesn’t care for customers. They cant expect me to loose the money to return a product i didnt ask for. Others have fallen into this trap and i was stupid enoug not to check Trustpilot.
Counc
The website where one orders deliberately doesn’t make it clear that you are signing up for a subscription. They take your money and send more product and won’t refund your money unless you pay to send it back.
Also the product does not do what it says.
BEWARE
23 ottobre 2026
Non scritta su invito
Risposta di Biorootlabs
We’re really pleased we could address your concerns and offer a refund to help make things right! We’d also like to clarify that the subscription was selected during checkout, where it was clearly displayed just above the “Add to Cart” button with the message: “Save 20% with automatic refills. Shipped every month. No commitment. Cancel anytime.” This is designed to make the subscription option clear before placing an order.
The good news is that you’re always in control! You can easily manage or cancel your subscription through our customer portal by clicking the “Manage Subscription” tab at the top of our website. There’s no need to follow the link in our email. Simply log in using the same email address you used when placing your order. Once cancelled, no further subscription orders will be sent out.
Thank you for giving us the opportunity to clarify everything, and we truly appreciate your feedback and understanding.
This product works!
I received the magnesium supplement in a timely fashion
19 ottobre 2026
Non scritta su invito
Risposta di Biorootlabs
We’re so happy to hear your magnesium supplement arrived promptly and that you’re pleased with your experience! Thank you for choosing BioRoot Labs and for taking a moment to share your feedback. Your support truly means a lot to us, and we’re delighted to have you as part of our community!
Arthritis pain diminished
I was experiencing arthritic pain in my knees which has gone away since I started taking BioRoot turmeric. I honestly believe it has helped me!
1 agosto 2026
Non scritta su invito
Risposta di Biorootlabs
Hearing that you’ve had such a positive experience with our BioRoot Turmeric truly warms our hearts! We’re so grateful you took the time to share your experience and let us know how you’ve been feeling since adding it to your routine. Your trust in us means the world, and we’re delighted to hear you’ve noticed an improvement in your knee comfort. Thank you for being part of the BioRoot Labs family!
Where was the trick that set up auto…
Where was the trick that set up auto reorder? I don't trust you now.
26 ottobre 2026
Non scritta su invito
Risposta di Biorootlabs
We’re genuinely sorry to hear that we’ve left you feeling this way, and we understand how important trust and transparency are! The subscription option is displayed during checkout, directly above the “Add to Cart” button, with the wording: “Save 20% with automatic refills. Shipped every month. No commitment. Cancel anytime.” This is intended to make the recurring delivery option clear before an order is placed, and we’re sorry if it wasn’t noticed at the time.
Please know that you’re always in control of your subscription. You can manage or cancel it anytime by clicking the “Manage Subscription” tab at the top of our website. You don’t need to use the link in our email; simply log in with the same email address you used to place your order. Once cancelled, no further subscription orders will be sent out.
We value your trust and never want you to feel misled. If you have any concerns or need help with your account, please reach us at info@biorootlabs.com. We’re here to listen and help make things right.
Awesome customer service
Awesome customer service!
Responses are quick with respect for the needs of their customers.
26 ottobre 2026
Non scritta su invito
Risposta di Biorootlabs
What a lovely review to receive! We’re absolutely thrilled to know you’ve had such a positive experience with our customer service. Treating every customer with care, respect, and prompt support is something we truly value, so your kind words mean the world to our team. Thank you for your trust and for being part of the BioRoot Labs community!
All sorted
All sorted with Rosie very professional to comute with...
Thanks
26 ottobre 2026
Non scritta su invito
Risposta di Biorootlabs
We’re delighted to hear everything has been sorted out smoothly! It’s wonderful to know you received such professional and helpful service from our team. We truly appreciate you taking the time to share your experience, as making sure our customers feel supported and valued means so much to us. Thank you for choosing BioRoot Labs!
Risposta di Biorootlabs
Nothing makes us happier than knowing our customers feel heard and well looked after! We’re thrilled you appreciated our quick response and communication. We believe great customer care makes all the difference, and your kind words are a wonderful encouragement to our team. Thank you for your support and for choosing BioRoot Labs!
Urgent and Professional Response
I really appreciate the urgency, clarity and professionalism of your response. Thanks
26 ottobre 2026
Non scritta su invito
Risposta di Biorootlabs
Your kind words truly made our day! We’re so glad our response was helpful and that you felt supported throughout the process. We believe every customer deserves timely, clear, and professional care, and it means so much to know we delivered that for you. Thank you for your trust and for giving BioRoot Labs the opportunity to assist you!
Risposta di Biorootlabs
We’re so pleased to know you had a smooth and positive experience with our team! Providing prompt, courteous, and thoughtful customer service is something we genuinely take pride in, and your feedback means a great deal to us. Thank you for taking the time to share your experience and for choosing BioRoot Labs!
I did not realize that I was signing up…
I did not realize that I was signing up for a subscription. The response to my request to cancel was prompt and satisfactory.
25 ottobre 2026
Non scritta su invito
Risposta di Biorootlabs
Thank you for sharing your experience with us! We’re sorry the subscription option wasn’t noticed during checkout, but we’re glad our team was able to respond promptly and resolve your cancellation request to your satisfaction.
For clarity, the subscription option is displayed directly above the “Add to Cart” button during checkout, stating: “Save 20% with automatic refills. Shipped every month. No commitment. Cancel anytime.” We aim to make this information visible so customers can make an informed choice.
We truly appreciate your feedback, as it helps us continue improving the customer experience. Thank you for giving BioRoot Labs the opportunity to assist you!
Everybody was very helpful and stayed…
Everybody was very helpful and stayed connected with me until everything was right. Very quick response and very well understood message.
25 ottobre 2026
Non scritta su invito
Risposta di Biorootlabs
It’s incredibly rewarding to hear that you felt supported every step of the way! Our team genuinely cares about making sure every concern is understood and resolved, so knowing we could stay in touch and get everything sorted for you means so much to us. We’re also delighted that our quick responses and clear communication made a difference. Thank you for your trust and for choosing BioRoot Labs!
Great Service and caring support
The team have been very helpful and supportive throughout my purchase.
Highly recommend, no robots real caring people.
25 ottobre 2026
Non scritta su invito
Risposta di Biorootlabs
Thank you so much for your lovely feedback! It truly means the world to us to know you felt supported and cared for throughout your purchase. We believe great service comes from real people who genuinely care, and we’re so happy that came through in your experience! Thank you for your trust and recommendation, we’re truly grateful to have you as a customer!
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