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Bike Club UK Recensioni 

2295
TrustScore 4.5 su 5

4,3

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

We’ve had a fantastic experience with Bike Club. My son, Leo, absolutely loves his bike, and his bike riding confidence has grown so much. The customer service has been exceptional. Every time... Leggi di più

Valutata 5 stelle su 5

After a failed delivery attempt, Bike Club sent me an email to reassure me that they were investigating things from their side. New delivery organised and our brand new bike arrived promptly. My son w... Leggi di più

Valutata 1 stelle su 5

Wanted to join but no bikes avaliable at all for all 3 of my children in different age groups I was expecting better choices and more to pick from or at least to be able to get 1 bike of them but noth... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We had an issue where a smll issue where part of the brake cable had broken. We sent an email to the customer service explaining the situation and got a quick responses requesting further informati... Leggi di più

Dettagli dell'azienda

  1. Negozio di biciclette

Informazioni su Bike Club UK

Scritti dall'azienda

Rent. Ride. Replace.

Bike Club offers subscription kids' bikes that grow with your child. Pay monthly, and swap your bike for the next size up whenever you need to, no repurchasing, no hassle, and no bike outgrown before its time.

Every bike is serviced and quality-checked before it goes out, and every bike we collect gets a second life with another family rather than going to waste. It's a better way to buy bikes, for your wallet and for the planet.

We deliver nationwide across the UK, and our customer service team is always on hand to help with sizing, swaps, pauses, or anything else you need. We're also a certified B Corp, reflecting our commitment to doing right by our customers, our people, and the environment.

Join the thousands of families already using Bike Club to keep their children riding, without the stress of constant upgrades.

Informazioni di contatto

Not sure what size to get?

Try our Bike Finder tool to find the perfect fit.

4,3

Eccellente

TrustScore 4.5 su 5

2K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 42% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,3

Tutte le recensioni

(2295)

158 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

My little boy was changing over from…

My little boy was changing over from his balance bike to a “big boys bike” and wow. It has changed his whole little life he cycles every day to school and back.
I can honestly say hand on heart this is one of the best things I have ever done for my children. The bike club has made a huge impact on my sons cycle journey.

23 agosto 2025
Non scritta su invito
Valutata 5 stelle su 5

Recycling made easy

Great idea!! We got our sons first bike just under 2 years ago from Bike Club which was a really simple process. We were ready to size up so went on the website chose a bike and a delivery day and bike club sorted the rest! The delivery driver took the old bike away and delivered the new one at the same time! So easy and great to think we didn't have a bike to get rid of each time they are outgrown! We chose the rebike option and a perfectly servicable bike with a couple of tiny scuffs appeared (which of course my son didn't even notice!)all ready for adventure! Great service from start to finish. We will continue to use Bike club in the future, recycling the easy way!

21 agosto 2025
Non scritta su invito
Valutata 1 stelle su 5

Really terrible experience so far

Really terrible experience so far - our first bike was due to arrive a week ago. It hasn’t arrived and I’ve sent the company 2 emails. I’ve heard absolutely nothing back and there doesn’t seem to be another way to contact them. No social media for the last year. I’m starting to question whether it’s a scam or not

20 agosto 2025
Non scritta su invito
Logo di Bike Club UK

Risposta di Bike Club UK

Hi Natalie,

Thank you for sharing your feedback with us. We’re so sorry to hear about your recent delivery experience and for the delay in getting back to you. It looks like our earlier reply unfortunately didn’t reach you due to a technical issue.

We want to reassure you that a replacement for your missing order was already arranged on August 19th and is scheduled for delivery tomorrow. In the meantime, our colleague Selin has also been in touch by phone and email to confirm the details with you directly.

We truly appreciate your patience and understanding, and we’re committed to making this right. If there's anything else we can help out with at all, please do not hesitate to drop us a line at info@bikeclub.com and we'll be happy to assisst you further.

Best regards,
Bike Club Member Support Team

Valutata 2 stelle su 5

Disappointed

The bike was great but the stabilizers (only ones they had) were useless, however hard we tightened them up they would become loose & move & make the bike extremely unstable. This has meant learning to ride has been made more difficult & made my daughter lose all confidence. We are cancelling & going to Halfords to get a bike with decent stabilizers. Overall disappointed & very expensive if you divide what we have paid over 2 years v rides

15 agosto 2025
Non scritta su invito
Valutata 5 stelle su 5

Amazing customer service

Had an issue with the shipment of my daughter's bike. The courier didn't deliver it the first time, so Joe from the customer support team arranged a second shipment free of charge and followed through all the steps until the bike was successfully delivered. Amazing customer service.

5 agosto 2025
Non scritta su invito
Valutata 5 stelle su 5

Excellent initiative

Excellent initiative - bikes are good quality and as described - 2nd hand a few marks but great condition. Price is great and service and delivery are fast.

10 luglio 2025
Non scritta su invito
Valutata 5 stelle su 5

Excellent Experience – Perfect Bikes for Growing Kids!

We’ve had a fantastic experience leasing bikes through this company. Both of my children learned to ride using their bikes, and the entire process from choosing the first bike to upgrading as they grew was smooth, efficient, and stress-free. The bikes themselves are incredibly well designed: lightweight, easy to handle, and perfect for kids just learning to ride. It made a huge difference in their confidence and progress. The quality and condition of the bikes have always been excellent. Customer service has also been outstanding. Friendly, responsive, and genuinely helpful every step of the way. I can’t recommend them highly enough for families looking for a convenient and high-quality bike leasing option for their children!

29 luglio 2025
Non scritta su invito
Valutata 5 stelle su 5

Top quality bikes

Bikes are top quality. Always reliable, delivered on time and always ready to go. Currently on bike number 6! Great service. Highly recommend.

23 luglio 2025
Non scritta su invito
Valutata 5 stelle su 5

Such a clean and easy process

Such a clean and easy process. 2 things I love about bike club is the ability to get new bikes to grow with my daughter delivered to my door whenever she needs the next size up and then for someone to take away the old one without the hassle of me having to sell it knowing it's going to be recycled and moved onto someone else.

1 luglio 2025
Non scritta su invito
Valutata 4 stelle su 5

Very easy and straightforward.

Very easy to organise the exchange. Only criticism is that there is an early exchange fee, particularly for the smaller bikes, when children grow quickly and are more likely to need different sized bikes over shorter time periods.

11 luglio 2025
Non scritta su invito
Valutata 5 stelle su 5

Excellent scheme, saved us money and very easy to use!

We are a family of keen cyclist's so want to ensure the bikes we have for our children have always been safe and encourage them to want to continue riding. We found the bike club through a recommendation and what a brilliant scheme it is!! It has saved us money and at the same time we have been able to choose the bike we would've bought with the freedom to upgrade as needed (much more cost effective than purchasing from the start). We have just gone up a size and the process was incredibly simple. Our new bike arrived and the old one taken away. The delivery company they use are also excellent, making the who procedure even more simple and painless! Can highly recommend. We will continue to use them for a long time to come.

14 luglio 2025
Non scritta su invito
Valutata 2 stelle su 5

Wouldn’t recommend

They hook you in with an initial very reasonable monthly payment, then when you want to trade up to the next size up suddenly the cost is much higher (and equates to far more over time than the cost of just buying a new bike). Then if you want to cancel and return the bike they charge you a large additional fee and ask you to clean and prepare the bike for collection using tools most people don’t have. Sadly not impressed.

20 giugno 2025
Non scritta su invito
Valutata 5 stelle su 5

Quick and easy bike upgrades

It's easy to choose a new bike when your child has outgrown the old one. Then it simply arrives a few days later and the old one is taken away at the same time. It's so easy and our son was delighted with the bigger bike and can't wait to ride it. Highly recommend it.

14 luglio 2025
Non scritta su invito
Valutata 4 stelle su 5

Good selection of bikes

I really like the selection of bikes, the Forme bikes are light weight and sturdy, and have been great for my kid to learn cycling on.
I wish there was a free exchange after 1 year on the smaller bikes instead of 1.5 years, as kids grow quickly.

14 luglio 2025
Non scritta su invito
Valutata 2 stelle su 5

Beware return charges

My daughter has a balance bike and a small pedal bike from bike club. She has recently learnt to ride a pedal bike and is now big enough to use her sister’s old bike that we had kept. I had been happy with bike club up to this point, as opting for used bikes had kept the costs down. I am however horrified by the £59.98 charge to return 2 tiny bikes, that we’ve been renting for a long time. It makes me feel like it has been a poor value service.

12 luglio 2025
Non scritta su invito

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