Ordered a chest of drawers but quickly had to cancel and requested a refund (£180) Cannot speak to anyone, Live Chat doesn't work - though initially got email replies. Then delivery guys call to a... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
When our small sideboard arrived, there were two of piece number 6 when one of them should have been a piece 5. My heart sank as I’d seen other reviews of people having communication problems. However... Leggi di più
L'azienda ha risposto
Best price we found for literally the same item from other retailers. Really easy to order and came with good item description. Delivered within 48hrs and boxed really well so not damaged. Really goo... Leggi di più
L'azienda ha risposto
The bedroom furniture I bought was great, it was easy to put together on my own with clear instructions. The delivery timescale was just a couple of days which is unusual but nvery much appreciated... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di mobili
- anche in
- Assemblaggio mobili inscatolati
- Negozio di arredamento da giardino
- Negozio di mobili per camere da letto
Informazioni su Big Furniture Warehouse
Scritti dall'azienda
Big Furniture Warehouse
Big Furniture Warehouse is a UK-based online furniture store trusted by thousands of customers across the country. We specialise in quality bedroom, living room, dining, and garden furniture at prices that make sense.
Our team handpicks every product with care, working directly with reliable suppliers so you get furniture that lasts. We're proud of our customer reviews and work hard to make every experience a positive one - from browsing right through to delivery and beyond.
Every order comes with free express delivery to UK Mainland, dispatched from our UK warehouses Monday to Friday. If something isn't quite right, our 30-day no quibble returns policy has you covered.
Our customer service team is available onday to Friday, 8am–4pm. Catch us on live chat (8am–3pm), drop us an email at support@bigfurniturewarehouse.com, or request a callback at a time that suits you.
Why Shop with us?
Free Shipping on ALL Orders to UK Mainland
Loyalty Scheme
Affordable Prices
Pre-Order on New Ranges
Key Worker Discounts
Collaboration Opportunities
Whether your upgrading your Bedroom or your Garden, we're sure to have what you're looking for! If we don't, drop us a message! We're always on the lookout for new product ideas.
Visit Big Furniture Warehouse
Informazioni di contatto
Suite 206, Empire Business Centre, 2 Empire Way, BB12 6HH, Burnley, Regno Unito
- support@bigfurniturewarehouse.com
- bigfurniturewarehouse.com
Free Shipping to UK Mainland
4,1
Molto buono
2K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 94% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Avoid this company
No notification of delivery. I was in but the 2 very large and heavy parcels were dumped outside my building with no attempt whatsoever to ring my doorbell. I’m sure this was deliberate so that I could not refuse delivery outside when they refused to deliver inside my property. I am a small, skinny pensioner who was physically unable to move these parcels inside. All contact from customer services was ignored apart from telling me that their ‘policy’ is delivery outside. This policy is not on their website, which I checked before I ordered, on my invoice or on their terms and conditions. Only by getting Trading standards involved was I able to get a refund and they are being investigated for misleading customers.
26 giugno 2026
Risposta di Big Furniture Warehouse
Hello Sharron,
We're extremely sorry to hear you have experienced issues with the delivery of your order, please accept our apologies for this.
Please kindly note, unfortunately courier drivers are not insured to deliver the goods inside of the property. Due to your delivery address being flats and there isn't a lift available, it is at the drivers discretion to deliver this to the front door of your property.
We completely understand your frustration in this instance and we apologise again for any disappointment this may have caused.
Rest assured, our customer service team arranged for these to be collected and a full refund was issued back onto your original payment method straight away,
We're glad this has since been resolved for you.
Thank you,
Big Furniture Warehouse
Easy to deal with
Easy to deal with, straightforward online ordering, fast delivery all make this a company I'd deal with again. The parasol I ordered came quickly, was exactly as described and with no complicated mechanism.
26 giugno 2026
Risposta di Big Furniture Warehouse
Thank you very much for your review, Phil! We're delighted to hear that you're pleased with your new parasol. We hope you enjoy using it!
Kind regards,
Big Furniture Warehouse
I am actually displeased
I am actually displeased. Delivery was poorly done. I returned one of the product, did not collect it. Unable to reach your team for my refund.
25 giugno 2026
Risposta di Big Furniture Warehouse
Good morning Bridget,
We're sorry to hear that you were unhappy with the delivery service provided. Please accept our sincere apologies for the inconvenience caused.
Unfortunately, your cancellation request was received after your order had already been dispatched from our warehouse and was out for delivery. At that stage, our Customer Service team advised that, if you no longer required the order, you could refuse the delivery so that the courier could return it directly to us.
Once we received confirmation that the delivery had been refused and returned, we processed a full refund to your original payment method. If you haven't already received it, the funds should appear in your account shortly, depending on your payment provider.
We apologise again for any disappointment this experience may have caused and are pleased that this matter has now been resolved.
Thank you,
Big Furniture Warehouse
Ordered a desk 2 weeks ago
Ordered a desk 2 weeks ago. Meant to be delivered within 48 hours still nothing. The tracking doesn’t work and no communication. Horrific !!!!
2 luglio 2026
Non scritta su invito
Risposta di Big Furniture Warehouse
Good morning Jade,
We're extremely sorry to hear you haven't yet received your order, please accept our apologies for this.
Our customer service team have reached out to you directly to get this resolved as soon as possible for you. Please may you kindly respond at your earliest convenience.
Thank you very much,
Big Furniture Warehouse
Terrible customer service
Ordered a dining table and chairs, table dispatched at a separate time from the chairs with no communication from the company. Chairs arrived separately and found to be a totally different (horrible) material to what I had ordered. Emailed the company to highlight the issue and had no response for well over a week even though they state that respond within 24 hours. Live chat does not work as stated on the website of the 8-3 hours Monday to Friday and no contact number available. Do not order from this company.
6 luglio 2026
Non scritta su invito
Risposta di Big Furniture Warehouse
Good morning Ewan,
We're sorry to hear you have been trying to contact us and haven't received a response. Our team have reached out to you directly on the email address used on your order.
Please may you respond at your earliest convenience, we can then look to get this resolved as soon as possible for you.
Further to our previous email, we haven't yet received a response, please may we kindly ask you to check your junk/spam folder and provide the details requested, we can then decide on the best course of action to get this resolved for you.
Thank you,
Big Furniture Warehouse
I love this chair it’s is worth the…
I love this chair it’s is worth the price. Very comfortable and the look is amazing 🤩
23 giugno 2026
Risposta di Big Furniture Warehouse
Thank you for your review, it is much appreciated.
We're pleased to hear you love your new chair!
Kind regards,
Big Furniture Warehouse
Beautiful quality wardrobe
The wardrobe is very nice and well made I'm so pleased with the quality.
I have recommended your company to my friends and family. The delivery was exactly on time and put in place for me just perfect.
18 giugno 2026
Risposta di Big Furniture Warehouse
Thank you very much Lynn, we're glad to hear you're happy with your new wardrobe.
Kind regards,
Big Furniture Warehouse
Kept up to date with tracking of my…
Kept up to date with tracking of my order and it was delivered in 48. Hours
Very pleased with my wardrobe but assembling was a challenge as a lot of the pieces were not numbered
18 giugno 2026
Risposta di Big Furniture Warehouse
Thank you for taking your time to leave a review.
We hope you like your new wardrobe.
Kind regards,
Big Furniture Warehouse
Risposta di Big Furniture Warehouse
Thank you for your review Davinder, we hope you like your new order.
Kind regards,
Big Furniture Warehouse
Great furniture
Well made unit perfect for shoes and storage I have three two for our shoes and one for our grandkids board games solid and easy to put together
16 giugno 2026
Risposta di Big Furniture Warehouse
Thank you very much for your order, we're pleased to hear you're happy with the shoe cabinets.
Thank you for your review!
Kind regards,
Big Furniture
Great furniture easy delivery easy…
Great furniture easy delivery easy assemble
Will definitely use b f w in the future
16 giugno 2026
Risposta di Big Furniture Warehouse
We're glad to hear you are happy with your order.
Thank you for taking your time to leave a review, it is much appreciated.
Kind regards,
Big Furniture Warehouse
Risposta di Big Furniture Warehouse
Thank you for your order and feedback Nicola.
Kind regards,
Big Furniture Warehouse
Risposta di Big Furniture Warehouse
Thank you Neil, we're happy to hear you're pleased with the service provided during your purchase.
Kind regards,
Big Furniture Warehouse
The cabinet i ordered came well…
The cabinet i ordered came well packaged and fast free delivery Lovely cabinet looks great in my bedroom. And at a great price
8 giugno 2026
Risposta di Big Furniture Warehouse
Thank you very much for your review, we're glad to hear you're happy with your new cabinet!
Kind Regards
Big Furniture Warehouse
I do not have any reason to complain …
I do not have any reason to complain about anything. All that I bought are 100 percent on point
8 giugno 2026
Risposta di Big Furniture Warehouse
We're pleased to hear you're happy with your order, thank you very much for taking your time to leave us a review.
Kind Regards,
Big Furniture Warehouse
Item i received was great
Item i received was great. Excellent value for money. Customer services were great and prompt to respond and refund. Courier was awful. Lost 2 items i ordered and shipped the other item which was in two boxes on two separate days.
12 giugno 2026
Risposta di Big Furniture Warehouse
Hello Graham,
Please accept our apologies for the issues you experienced with the courier service. We have raised this with the depot and their management team to prevent this going forward.
We're glad to hear your happy with your order, thank you for your review.
Kind Regards,
Big Furniture Warehouse
Excellent customer service by Jessica…
Excellent customer service by Jessica when order arrived broken.
22 giugno 2026
Non scritta su invito
Risposta di Big Furniture Warehouse
Thank you very much for your review Natasha.
We're sorry to hear your order arrived damaged, but we're glad this has now all been resolved for you.
Kind regards,
Big Furniture Warehouse
I ordered a shoe cabinet but came with missing part
I ordered a shoe cabinet
The quality is good at least it’s real rattan not like other cheap plastics
Unfortunately one hinge misssing so can’t hung one drawer up
It’s quite annoying to found out a part missing after I built also it’s quite complicated to build the furniture compare to other brand shoe cabinet
29 giugno 2026
Non scritta su invito
Risposta di Big Furniture Warehouse
Hello,
We're really sorry to hear your order has arrived with a missing part, please accept our apologies for this.
Our customer Service team have been in contact with you directly and a replacement part will be dispatched today for you, this will be with you as soon as possible. Once the tracking details are available, we shall provide these for you and then you can keep an eye on the delivery.
We're sorry for any disappointment this may have caused.
If you have any further issues, please don't hessite to get back in contact.
Thank you,
Big Furniture Warehouse
Good Quality products
Delivery was fast , couriers helpful. Products were good quality and easy to assemble.
8 giugno 2026
Risposta di Big Furniture Warehouse
Thank you for your feedback Martin, we're pleased to hear you're happy with your purchase and service provided.
Kind regards,
Big Furniture Warehouse
Risposta di Big Furniture Warehouse
Thank you for your feedback, it is much appreciated.
Kind regards,
Big Furniture Warehouse
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.