Excellent customer service, contacted Cherie by email and got an immediate response confirming a scheduled Engineer visit. The Engineer(Matt) sent me a txt to confirm his arrival time, on arrival he l... Leggi di più
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A really positive pre- purchase experience with Zak and team, this resulted in order. Strong delivery communication and delivery fast and efficient. Disappointed in response to issues post delivery... Leggi di più
L'azienda ha risposto
Really Happy. carefully removed the old French doors, and professionally fitted the new Bi-folding doors. One happy customer, and I would highly recommend Bifoldshop.
L'azienda ha risposto
Excellent service from initial contact to delivery and installation Special mention to the fitting team, who were neat, tidy, polite and did a magnificent job of fitting our new Bi fold doors Ever... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Installatore di doppi vetri
- anche in
- Fornitore di porte
- Industria vetraria
- Produttore di finestre in alluminio
- Servizio di installazione finestre
Scritti dall'azienda
At Bifoldshop, we pride ourselves on being one of the UK’s leading suppliers and installers of high-quality bi-folding doors, windows, and sliding doors. Every year, we help over 850 households transform their homes, enhancing both their living spaces and quality of life. We’re committed to delivering exceptional products and outstanding customer service. From your first enquiry to the day of installation, our experienced team will guide you every step of the way. You'll benefit from a dedicated product advisor and customer service representative, ensuring your project is handled with care and attention to detail. As one of the largest installers of ORIGIN Global products in the UK, we combine competitive pricing with in-depth product knowledge and a professional approach. ORIGIN is renowned for its award-winning aluminium architectural solutions, offering exceptional design, security, and build quality. Originally a family-run business founded in 2001, ORIGIN now operates internationally and continues to set the standard in the industry. Many of our clients are families seeking to create beautiful, functional indoor-outdoor living spaces. That’s why we prioritise safety and durability, offering products designed to withstand the demands of family life. ORIGIN bi-fold doors, for example, come with up to a 20-year guarantee, giving you long-lasting peace of mind. For those on a tight timeline, we also offer rapid delivery, with standard colours available within 24 hours and special RAL colours ready in just three weeks. Ready to take the next step? Contact us today for a no-obligation quote and discover how we can help you bring your vision to life.
Bifold Shop
Scritti dall'azienda
- We care about our customers
- Bifold Shop is committed to providing customers with outstanding products and a great customer service experience.
Informazioni di contatto
Unit 13 Festival Trade Park, Wymans Lane, GL51 9FS, Cheltenham, Regno Unito
- 01242 395790
- sales@bifoldshop.co.uk
- bifoldshop.co.uk
4,7
Eccellente
1K recensioni
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Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
It's a surprisingly straightforward…
It's a surprisingly straightforward process from seeing the bi-fold door options, getting a quote and then working out delivery and fitting options. Daria was super helpful with all the admin. Fitters were professional and friendly. I would highly recommend it.
11 novembre 2024
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Risposta di Bifoldshop
Dear Matt,
Thank you so much for your kind 5-star review! I’m thrilled to hear that you found the process straightforward and that we could make things easy for you from start to finish. It was a pleasure assisting you with the admin, and I’m so glad Emil and Kris provided a professional and friendly fitting experience.
Your recommendation means the world to us, and we’re delighted to know you’re happy with your bi-fold doors. If you ever need anything in the future, please don’t hesitate to reach out.
Best regards,
Daria
I took a gamble moving from my known…
I took a gamble moving from my known supplier to using bifold doors. It was a gamble which paid off. Through every touch point of the customer experience, they exceeded my expectations. Thorough processes, excellent service and communication, a quality product fitted by well trained and service led fitters. I have been thoroughly impressed and can safely say, I will now use for all future fittings. Thank you for delivering a quality service with 'real' quality people. Order 22781
11 novembre 2024
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Risposta di Bifoldshop
Dear Lauretta,
Thank you for your wonderful 5-star review! We're delighted to hear that 'taking a gamble' on Bifoldshop paid off and that we exceeded your expectations at every stage. Providing thorough processes, excellent service, and high-quality products is what we strive for, and it's great to know our fitters left such a positive impression (Emil and Kris get so many great reviews).
Your kind words truly mean a lot to us, and we’re thrilled to know we’ve earned your trust for future projects. It’s been a pleasure working with you, and we look forward to assisting you again when the time comes.
Thank you once again for choosing Bifoldshop and for sharing your experience.
Best regards,
Tina
Exceptional from start to finish ⭐⭐⭐⭐⭐
Our Bifoldshop experience was exceptional. Having contacted many other local companies, I found few who offered a complete sales, survey, and install service.
From the initial phone call, to showroom visit, the survey and then the install, everyone was super professional, patient, friendly, and informative.
Would highly recommend Bifoldshop.
4 novembre 2024
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Risposta di Bifoldshop
Hi there Jarred and April,
Thank you so much for your fantastic review! We're thrilled to hear that you had such a positive experience with us from start to finish. I will make sure to pass your feedback onto Darren (sales), and Emil, and Kris (your installers), it’s great to know they made a good impression. Any future recommendations would mean a lot, and we’re glad we could provide the complete service you were looking for.
Please don’t hesitate to reach out if we can assist with anything in the future. Enjoy your new Bifold doors, they look great, especially within the new glass structure you have created!
Daria.
Thank you to the gents that fitted our…
Thank you to the gents that fitted our bifold door yesterday . They were quick , efficient friendly and very clean leaving the job spotless . Top class brilliant job .the whole job was flawless from start to finish. Thank you . Haydn and tanya james .
6 novembre 2024
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Risposta di Bifoldshop
Thank you to you all for the lovely 5* review and for your wonderful feedback!
We’re thrilled to hear that you’re happy with your new bi-fold door and that our installers made the experience so positive. It's fantastic to know they were quick, efficient, and left everything spotless for you. We aim to provide a seamless service from start to finish, so it's great to hear we delivered.
Thank you again for choosing Bifoldshop, and please don’t hesitate to reach out if we can assist you further!
The whole team were amazing
The whole team were amazing, we’ve got just what we wanted and I couldn’t be happier!
6 novembre 2024
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Risposta di Bifoldshop
Hi there.
Thank you so much for this 5* review, we would love to know who to thank for it, and to what project this refers too.
Thanks again for your kind words.
Bifoldshop.
New bi-folds
We have had three new bi-folds installed through the bifold shop. The fitters have done an excellent job. Thoroughly professional and great attention to detail with all the trims and silicon finish done to a very high standard.
5 novembre 2024
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Risposta di Bifoldshop
Thank you so much for your wonderful review! We're thrilled to hear that you're pleased with your new bi-fold doors and that our installers met your expectations with their attention to detail and professionalism.
We take great pride in delivering high-quality workmanship, and it's fantastic to know you appreciated the care taken. Please don't hesitate to reach out if you need any further assistance or have additional projects in the future. Thank you again for choosing Bifoldshop!
Excellent process provided excellent Service, and the product wasn’t bad either !
The process of ordering was fully explained along with the costs and payment schedule.
The survey was as described with discussions on every point, which were mirrored back in the documentation.
Fitting was booked on as per the schedule and they duly turned up and put it in. They were careful to check finished levels with me as they progressed, and some minor changes had to be made due to current floor unevenness. Very professional installers.
25 ottobre 2024
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Risposta di Bifoldshop
Thank you for taking the time to share your experience, and of course the 5* review!
We’re delighted that you found our ordering and installation process transparent and thorough. It’s great to hear that our installers were able to adapt to the on-site conditions and ensure everything met your expectations. We take pride in maintaining clear communication and delivering a high standard of service, so it’s wonderful to know we hit the mark for you.
Thank you again for choosing Bifoldshop, and please reach out if there’s anything more we can help you with!
Bi-Fold shop were fanatstic from start to finish
Bi-Fold shop were fanatstic from start of survey to install excellant communication skills and excellant install fitting team.
I run my own buisness CORSOL Conversions so i know what it means to offer a good service and they did not dissapoint me.
100% recommend.
Excellant prices also.
28 ottobre 2024
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Risposta di Bifoldshop
Hi there Ricky,
Thank you so much for your glowing review and any future recommendations! We're thrilled to hear that you had a great experience from survey to installation.
Phil, Tina, Emil, and Kris will be delighted to know their efforts made such a positive impact. It means a lot coming from someone who knows the importance of good service, and we’re pleased we could meet your expectations.
Thank you again for choosing Bifoldshop, and please don’t hesitate to reach out if you need anything in the future!
Tina.
The bifolds look amazing!
The bifolds look amazing!
The whole team are very friendly. The first sales guy (Scott) was very friendly and helpful, Tina (the payment person) was very cheery and enjoyable to talk to. The two guys (Rich and Chris) who did the install were very friendly and did an excellent job though.
Two constructive points:
The start of the process was very slow getting booked in (I was told the one survey guy was on holiday for two weeks). I had to call up to chase.
On install, the two guys broke an electric wire when removing the dwarf wall. They and I didn’t expect there to be a wire in there but I thought there’s kit for checking that so would have been useful. I now have to pay to get that fixed.
A good experience given the final outcome, just a couple of niggles!
30 ottobre 2024
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Risposta di Bifoldshop
Thank you for your feedback! We're delighted to hear that you're pleased with the final result and enjoyed working with our team. It's great to know that Scott, Tina, Rich, and Chris made a positive impression and that you're happy with your new bi-folds.
We appreciate your constructive points and understand the importance of clear communication and efficiency. We’re currently working to streamline our booking process to avoid delays, even during staff absences, and your feedback helps us make those improvements. Regarding the unexpected wire, we apologise for the inconvenience; it's a really rare occurrence, and not one we've actually come across before. While we do our best to anticipate any issues, we'll review our procedures to help minimize such surprises in the future.
Thank you again for your valuable insights and for choosing Bifoldshop. We're here if you need any further assistance!
Tina.
Like many others I was concerned about…
Like many others I was concerned about promises made by the myriad of bi-fold door companies. Bfoldshop delivered on time and to the price specified. The doors look great and the locks and slides all work very well. My builders were so impressed that they asked for the name of the compnay so that they can recommend them to others.
18 ottobre 2024
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Risposta di Bifoldshop
Hi Robert,
Thank you so much for your wonderful review! It’s fantastic to hear that we met your expectations on timing, quality, and price—and that you and your builders are pleased with the doors. We're thrilled that you're happy with the product and everything is working seamlessly and that it looks great in your space.
If you or your builders have any further questions or need assistance in the future, please don’t hesitate to reach out.
Warm regards,
Amy
Sharps Bifold and French Door - very pleased.
Cautious at first, we liked the support we received in choosing our windows/doors. Good engagement and support with supplying detailed specs and helping me with my over thinking.
When agreed the order process has been streamlined, the admin team easy to deal with, and the fitters were swift and professional. Highly recommended.
21 ottobre 2024
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Risposta di Bifoldshop
Hi Stewart,
Thank you so much for your fantastic review! We’re thrilled that you felt supported through each step—from choosing the right specs with Darren in sales to the smooth installation by Scott and Kyle.
Your attention to detail definitely helped us deliver exactly what you wanted, and we’re glad to have been part of your project.
If there’s ever anything more we can assist you with, please don’t hesitate to reach out.
Best wishes,
Tina
Great communications
Great communications, well defined process & transparent throughout.
Fantastic product, efficient and effective installation. So good, I now have 2 sets of bifolds - thank you!
25 settembre 2024
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Risposta di Bifoldshop
Thank you so much for your 5-star review! We're delighted to hear that you had such a positive experience with both the product and installation process. Clear communication and transparency are key values for us, so it's wonderful to know that they stood out to you. We're glad you're enjoying your bifolds so much that you’ve added a second set! If you ever need anything else, we’re here to help.
Tina Turner: Very Helpful - Five Stars!
From the beginning I have been in contact with Tina Turner who has been extremely helpful throughout the whole process - Thank you, the doors are fantastic!
5 agosto 2024
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Risposta di Bifoldshop
Thank you so much for your wonderful feedback! On behalf of Tina and the entire Bifoldshop team, we’re thrilled to hear that you had such a positive experience with us. Tina takes great pride in providing excellent service, and we're delighted that you're happy with your fantastic new doors. If you need anything else in the future, don't hesitate to reach out! Enjoy your new space!
Sally.
Great doors
Really pleased with our new doors, they look great and the integrated blinds make a huge difference. Good contact from the team throughout and the people who came out to fit were really friendly and even cleaned up at the end of the day.
Order 22609
13 settembre 2024
Non scritta su invito
Risposta di Bifoldshop
Thank you so much for your kind words! We’re delighted to hear that you’re pleased with your new doors and the integrated blinds – they add a great touch. It’s great to know that our team kept you well-informed throughout the process and that Emil and Kris, who installed your doors, made such a positive impression. They take pride in their work, and I'll be sure to pass your feedback on to them!
If you ever need anything else or have any further questions, feel free to get in touch. Thanks again for choosing Bifoldshop!
Tina.
Michal Skomro
Great communication.
Doors were great and installed perfectly by the installation team
Many thanks
9 settembre 2024
Non scritta su invito
Risposta di Bifoldshop
Hi there Michal,
Thank you so much for taking the time to leave such a lovely 5* review' we're all thrilled to get your feedback.
Your new sliding doors look great; especially with the magnetic blinds.
We hope you get many years of joy from them.
All the best, Daria.
Great communication from the start
Great communication from the start. Had a friendly and professional feel
Doors were great and installed perfectly by the installation team
Many thanks
29 agosto 2024
Non scritta su invito
Risposta di Bifoldshop
Thank you for your 5* review! We're so pleased to hear that you had a great experience from start to finish. Our team takes pride in providing friendly and professional service, and it’s great to know the doors were installed perfectly. If you ever need anything in the future, don’t hesitate to reach out. Many thanks for choosing Bifoldshop!
Amy.
Repairs to existing bi fold doors
When we originally purchased from bifold door shop, I was a little apprehensive because they were not one of the ‘big name’ manufacturers and I was concerned what their customer service might be like further down line should we need it or if they would even still be around as these companies do come and go. Since our initial installation in 2019/20 we had no problems until recently when the ‘pass door’ began to stick. I need not have worried, after calling bifold door shop they asked for extra pictures to identify the problem and without haggling booked an engineer visit reasonably quickly to fix it. Matt turned up on the day on time and quickly got to work on repairs to roller track and hinges which he had apart and back together in no time. I thought this was a morning job but Matt was finished in an hour, very skilled and helpful ! I’m even more pleased I went to bifold shop now, even 4 years later. They have been brilliant.
28 agosto 2024
Non scritta su invito
Risposta di Bifoldshop
Thank you so much for your fantastic review! We’re thrilled to hear that your experience with Bifoldshop has been positive from the start, and we’re especially glad we could help resolve your recent issue quickly and efficiently. Customer satisfaction is incredibly important to us, so it’s great to hear that Matt’s expertise made a lasting impression. We’re proud to offer long-lasting service and support, even years after installation. If you ever need anything else, don’t hesitate to get in touch! Thank you for choosing and trusting us.
Supply & Installation of Origin Bi-fold Doors
I had Origin bi-fold doors installed by The Bifoldshop a couple of months ago, and despite being more expensive than all my local companies, we chose this company for the service & professionalism provided from initial quote contact stage.
Since we have had the doors installed, we have been very happy with the product as well as whole process.
The installers were experienced as well as very polite, and we would highly recommend this company to any potential customer.
6 giugno 2024
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Risposta di Bifoldshop
Hi there,
Thank you so much for your brilliant and detailed 5* review. We all really appreciate it. We often say to our prospective customers that we aren't the cheapest on the market, but price for quality and service we often can't be beaten, so thank you for recognising this. I will pass your feedback onto your installation team as well.
Thanks again, all the best.
Great experience, would recommend
We have had a great experience and would really recommend BifoldShop. We changed our minds several times at the quoting and Zac was always super helpful. Customer service throughout was really good. The doors have been installed now and we are really pleased with them. The team were really friendly and have done a great job. So far we have no problems with them and they are operating really smoothly. I'd hope that if we did get an issue that great customer service would continue.
7 agosto 2024
Non scritta su invito
Risposta di Bifoldshop
Hi there,
Thank you so much for your detailed and kind 5* review. We all really appreciate it, and i will make sure to pass your feedback on to those involved in your project. Zac will be chuffed to have gotten a mention.
We wish you all the best with your glazing products, and again thank you for your review.
I would avoid this company at all…
I would avoid this company at all costs. This is due to their extremely poor aftercare. We had premium Origin sliding doors fitted by them on our new kitchen extension. When fitted - the fitters were very obviously inexperienced with this product and left the doors unfinished and we had to get several defects corrected after the install. They were reading instructions on the lawn trying to work it out! Once installed, one of the sliding doors never worked as smoothly as the other one and after a couple of years, whatever stress was in the frame, shattered the glass in the door. I had to write formal letters for them to even visit my house and look at the damage. They dismissed the issue, saying it was not their fault. I took independent 3rd party advice and they confirmed in writing the issue was in a defect in the frame due to their installation work. Three months have gone past and they still have not rectified their issue. This will probably end up in court! This is such a terrible company, so I wanted to help anyone out there to really think before using them. I would strongly advise you to look elsewhere. PS they also sent me a quote to repair the glass that was 20% above market rates. So they are even trying to profit on their own defected work. Shameful!
18 aprile 2024
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Risposta di Bifoldshop
Dear Sean,
We are sorry to hear about your negative experience. We take all customer concerns seriously and would like to address the points you raised in your review; we feel it important for any future customers to have all of the information.
- Installation: We completely refute your claim about 'inexperienced fitters'. Our team frequently installs ORIGIN products and collaborates with their technical team. If our fitters had any uncertainties, they would consult ORIGIN directly, not read instructions on the lawn. This statement does not align with our typical customer feedback, which often praises (and often names) our installation teams, but is there for your own narrative.
Here is a timeline of events to provide a full understanding:
- Initial Contact and Warranty: Your first report of the shattered glass unit on 20/05/24 was our first contact since installation over three years ago (which negates your opinion on poor installation immediately). Sarah promptly forwarded this to Klassic Glass, who confirmed that our warranty does not cover shattered glass units.
- Follow-Up and Response: On 23/05/24, we requested guidance from Klassic Glass, receiving their response on 29/05/24. Gemma informed you on 31/05/24 that breakages are not covered under warranty.
- Inspection and Findings: On 07/06/24, Craig, our installation director, inspected the damage and found no impact marks. He concluded the issue might be due to Nickel Sulphide Inclusion, a rare phenomenon in glass manufacturing. You suggested screw damage, but Craig confirmed there were no screws in that part of the door, referring you to the GGF Guidelines.
- Independent Report: On 01/07/24, you provided a report from your expert (a local window fitter) who suggested the unit "could be over-packed" but could not confirm this as the cause.
- Company Response: On 04/07/24, we emailed you our site report, which you disagreed with. Our conclusion, supported by the glass supplier and our industry experience, remains unchanged.
- Quote for Repairs: The quote provided may have seemed high due to the specific type of solar-controlled glass and the need for a two-man team for installation. The pricing reflected Klassic Glass's costs, nearly matching the original order. You mentioned the quote being 20% above market rate but provided no evidence of this. Given that we refute responsibility for the damage, the cost must cover the re-installation.
- Manufacturer’s Policy: No glazing manufacturer covers Nickel Sulphide Inclusion under warranty due to its spontaneous nature. A simple google search shows the rarity and nature of it, but we can provide more in-depth data if required.
- Independent Report Limitations: The independent report you provided used tentative language such as "could," without any definitive evidence. We rely on the expertise of Klassic Glass (and their 30 year industry experience) and our own 20 years of experience in the industry to substantiate our claims.
We do strive to provide excellent service and regret that your experience did not meet your expectations. Despite the limitations of our warranty, we have consistently responded promptly and tried to assist you. We are willing to discuss this further if necessary, but we also wanted to respond to your review to present our perspective accurately.
Best regards,
Alan Stanway (MD)
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