Not a good experience with Karen at Bicton travel. Our concerns were brushed aside when raised. Very defensive , she just didn’t seem interested! We read many reviews before we went to this travel... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Thanks so much Bicton for your reply (sorry, couldn't address you as you did not leave a name/contact). I did not cancel (but, as you say, the cruise was cancelled). I asked for a refund. I thought th... Leggi di più
Comparing to other travel agents, Bicton Travel is very average . Nothing outstanding.
Excellent customer service. One thing I will mention though. When Jasmine tried to email us our account, she had written down our email incorrectly. She kept getting bounce backs. Instead of calling u... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
In 1998 Bicton Travel, a family-owned West Australian owned and operated travel agency, began sharing its passion and expertise in luxury travel. Founded by Carole Smethurst and her son Phil Smethurst, what started with a team of two has steadily grown to become Australia’s most awarded travel agency. Not a claim we take lightly. No other agency can claim the number of professional awards that Bicton Travel has won. Today, we remain a WA-based Family run company operating from our offices in Bicton, Western Australia. We are proud members of Independent Travel Group, Cruiseco, Virtuoso, CLIA (Cruise Lines International Association) and are committed to ongoing AFTA (Australian Federation of Travel Agents) ATAS accreditation. Booking with an ATAS accredited agent means you’re in safe hands and can travel with confidence. Further details about ATAS accreditation and what this mean can be found HERE In 2016 Carole Smethurst was inducted into the CLIA Cruise Hall of Fame for her service to the cruise industry. The CLIA Hall of Fame Award is a formal recognition to honour an individual whose efforts and accomplishments represent a significant contribution to or noteworthy achievement that has positively impacted the development of the cruise industry.
Informazioni di contatto
259 Canning Highway, 6158, East Fremantle, Australia
- (08) 9339 0277
- info@bictontravel.com.au
- bictontravel.com.au
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367 recensioni
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Booked our first cruise with Bicton…
Booked our first cruise with Bicton Travel, was a very good experience everything went according to plan.
So happy that we have booked our next cruise with Bicton Travel.
The people we have dealt with have been very helpful and professional.
22 ottobre 2019
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Outstanding service
Outstanding service! Their knowledge of destinations, accommodations and advice from time of year to travel down to insurances is so completely helpful. Going above an behind to compare prices and find ideal travel dates and minimal stop overs is always appreciated!
22 ottobre 2019
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Consultant Alisha prompt in responding…
Consultant Alisha prompt in responding to our enquiries and helpful in arranging our travel plan
22 ottobre 2019
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Byron @ Bicton Travel
Dealing with Byron at Bicton Travel has been great. He regularly keeps us up-to-date with relevant information for our upcoming trips and always strives to get us a better deal if it's available.
He takes all the hard work out of booking holidays, which leaves you more time to plan on how you'll enjoy it.
22 ottobre 2019
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Very helpful and prompt.
22 ottobre 2019
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I found Jen to be such a delightful…
I found Jen to be such a delightful lady, and a great help in booking our next Viking Cruise
21 ottobre 2019
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My dealings with my current consultant…
My dealings with my current consultant is excellent, however the dealings with the woman consultant that took over from the person who was exceptional and left was very underrated. The service was very arrogant and to the point I decided to look elsewhere for future travel requirements.
21 ottobre 2019
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Bicton Travel are very good to make…
Bicton Travel are very good to make travel plans with.
They are very knowledgable
21 ottobre 2019
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Commendation for Bicton Travel
We have received high-quality assistance from Bicton Travel for many trips in recent years. We have no plans to use any other agency.
21 ottobre 2019
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After a minor misinterpretation of…
After a minor misinterpretation of email information everything has been very smooth.
. I would recommend Bicton Travel.
21 ottobre 2019
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Holly has been amazing nothing was to…
Holly has been amazing nothing was to much travel in order to accomodate all our needs for our trip. She was knowledgeable about cruising and land packages and provided a great all inclusive itinerary. Service was prompt and responsive whenever required. I would highly recommend holly and the team for all ypur travel needs. Thanks a bunch
21 ottobre 2019
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Very prompt and positive service fro…
Very prompt and positive service fro Alisha .Advice was very appropriate to our circumstances. Higly recommendef.
21 ottobre 2019
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Was very happy with the service I…
Was very happy with the service I received. My questions were answered promptly. Great team.
21 ottobre 2019
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We were looked after extremely well…
We were looked after extremely well when flight was cancelled on recent trip to Canada and Alaska. Very happy with the service we have received and advise on future trips.
21 ottobre 2019
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Great service
21 ottobre 2019
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Worry free travel....
We have been exceptionally happy with the wonderful service provided by Nadia Redman and the staff at Bicton Travel The advice received and recommendations have been spot on.
21 ottobre 2019
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Very helpful.
21 ottobre 2019
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Follow up and service is always top quality
Julie is always helpful and consistent when assisting us with our cruises.
21 ottobre 2019
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Singapore 2020 Booking Seamless Outcome
We were really pleased to secure ur family booking for July 2020 with a minimum of fuss.
21 ottobre 2019
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