Second time buying from bestvibe uk, so far very reliable, you can follow the process all the way up to delivery and have been a joy to purchase from them.
L'azienda ha risposto
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This companies products make for an "interesting experience" and one that every full blooded (literally) male should try. The first use was what one would call "mind blowing" and something that you w... Leggi di più
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The customer service team were excellent in solving the issue I had with a product purchased that stopped working. Quickly responded to my email and solved the issue within days 10 out of 10 for them.... Leggi di più
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Stay away! Like any company of this type, they promise discreet packaging, yet they don't take customers seriously—in fact, they mockingly expose them to trouble. After receiving the goods in an unse... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
About Bestvibe 👋 Welcome to Bestvibe — where Better Products, Smarter Solutions, Trusted Service meet your intimate journey. We believe intimate experiences should never feel cheap, shameful, or rushed. Everyone deserves safer exploration, genuine pleasure, more comfortable connections, and service you can count on. That’s why Bestvibe was created: to redefine the adult wellness experience with higher-quality products, user-first solutions, and thoughtful, respectful support. As a "value innovator" in the adult wellness industry, we stand against low-quality knockoffs, overpriced markups, and intrusive marketing. Instead, we’re committed to better quality at the same price, better value for the same quality, and a complete, stress-free shopping experience. In our 15 years of service, we’ve earned the trust of over 1,609,289 users across mature markets including the US, UK, Germany, France, the Netherlands, Italy, Spain, Japan, and more. We curate a diverse range of products to suit every desire — from body-safe toys and sensual lingerie to premium condoms and lubricants. Whether you’re exploring solo or with a partner, you’ll find options to match your comfort level and curiosity. Your privacy and peace of mind are our top priorities. Every order is shipped in plain, unmarked packaging with no sensitive branding, paired with fully transparent, trackable delivery. Your intimate journey stays completely confidential. To make your experience smooth and worry-free, we offer: 📦180-day hassle-free returns for all eligible orders We also believe in empowering you with knowledge. Explore our buyer’s guides, honest product reviews, and community insights to learn more about your options, all without the awkwardness. We’re here to help you feel confident, curious, and cared for every step of the way. Elevate your intimate moments with Bestvibe — where wellness, education, and fun come together seamlessly. Discover your happiest, most authentic self with us. 😊
Informazioni di contatto
Regno Unito
- service@bestvibe.co.uk
- bestvibe.co.uk
3,8
Molto buono
393 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
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Excellent quality of items, highly recommended
Excellent quality of items and the description and specifications of the items is very accurate and clear. The items I have purchased have all had powerful vibration levels and have all fitted well. Excellent battery life and easy to recharge via USB. Realistic vibrators really are very life like.
8 agosto 2025
Non scritta su invito
Risposta di bestvibe.co.uk
Hi there,
We can't thank you enough for taking the time to review our services. Your positive feedback is like a bright ray of sunshine, and it makes us incredibly happy to know that you're satisfied with your experience.
Your satisfaction is our driving force. We'll always strive to keep up the good work and provide you with the best service possible. If you ever need anything—whether it's answering questions, getting extra help, or just having a friendly chat—our customer service team is here for you.
May your days be filled with happiness and all the good things.
Once again, thank you for choosing Bestvibe UK. We're excited to serve you again in the future!
Best regards,
Bestvibe UK
Outstanding Customer Service…
Bestvibe have a truly outstanding customer services team! Despite some delivery issues with the courier firm (through no fault of Bestvibe), they were excellent at keeping me informed and offering solutions. I would highly recommend Bestvibe for these reasons and I wouldn’t hesitate to use them again in the future, especially as their products are also very competitively priced.
9 luglio 2025
Non scritta su invito
Risposta di bestvibe.co.uk
Hi there,
Thank you so much for taking the time to review us.
We highly appreciate the positive feedback and are so glad you are happy with us.
If you have any questions, please feel free to contact us.
We're happy to help.
Have a great day!
Thanks & regards!
Bestvibe UK
Fast,Discreet with Amazing Customer care
I am incredibly impressed with Bestvibe. Not only was my product delivered discreetly and quickly, but their after sales support is second to none. When I encountered a minor issue, their team responded immediately. They were very professional, offered clear advice, and quickly arranged for recompense. What truly set them apart was their willingness to go above and beyond, providing extra help that was completely unexpected but greatly appreciated. This is a company that genuinely cares about its customers. Highly recommended!
1 luglio 2025
Non scritta su invito
Risposta di bestvibe.co.uk
Hi there,
Thank you so much for your kind and thoughtful review!
We're absolutely delighted to hear that you were impressed with our fast, discreet service and our after-sales support. It means a lot to know that our team was able to assist you quickly and professionally, and that our efforts made a real difference to your experience.
Your recognition truly motivates us to continue providing the best possible service and care to all our customers. We're here whenever you need us — and always happy to help.
Thanks again for choosing Bestvibe, and we hope to serve you again soon!
Warm regards,
Bestvibe Customer Service Team
First item arrived not working
First item arrived not working. They promptly sent a replacement which arrived after 3 days.
Perfect service.
Thank you.
18 giugno 2025
Non scritta su invito
Risposta di bestvibe.co.uk
Hi there,
We would like to express our sincere gratitude for taking the time to share your thoughts and review our services. Your positive feedback means the world to us, and it truly warms our hearts to know that you're delighted with your experience with us.
Your satisfaction is our top priority, and we're committed to maintaining the high standards that you've come to expect. If at any point you have questions, need further assistance, or simply want to chat, please don't hesitate to reach out. Our dedicated customer service team is always on standby, eager to help and ensure your continued happiness.
We hope your day is filled with joy, laughter, and all the wonderful things life has to offer.
Thank you again for choosing Bestvibe UK. We look forward to serving you again in the future.
Thanks & regards!
Bestvibe UK
Not just another sex toy company
There are a great many sex toy companies, but Bestvibe goes the extra distance. Offering a wealth of experiences for the enquiring individual and a broad expansion of sexual tendencies.
Given the breadth of items available, l,m sure there is something for everyone and more.
Great products at great prices with great customer service.
I will continue to be a customer.
2 giugno 2025
Non scritta su invito
Risposta di bestvibe.co.uk
Hi there,
Thank you so much for taking the time to review us.
We highly appreciate the positive feedback and are so glad you are happy with us.
If you have any questions, please feel free to contact us.
We're happy to help.
Have a great day!
Thanks & regards!
Bestvibe UK
…Great fun company!
Bestvibe have agood renge of quality items. Delivery by Royal Mail is prompt and and any queries are dealt with quickly.
9 giugno 2025
Non scritta su invito
Risposta di bestvibe.co.uk
Hi there,
We would like to express our sincere gratitude for taking the time to share your thoughts and review our services. Your positive feedback means the world to us, and it truly warms our hearts to know that you're delighted with your experience with us.
Your satisfaction is our top priority, and we're committed to maintaining the high standards that you've come to expect. If at any point you have questions, need further assistance, or simply want to chat, please don't hesitate to reach out. Our dedicated customer service team is always on standby, eager to help and ensure your continued happiness.
We hope your day is filled with joy, laughter, and all the wonderful things life has to offer.
Thank you again for choosing Bestvibe UK. We look forward to serving you again in the future.
Thanks & regards!
Bestvibe UK
Had a few orders from bestvibe and…
Had a few orders from bestvibe and quite happy with the items and service. Ordering is easy and they normally have good deals on so most times I can pick up good quality items at a good price. Delivered in a couple of days in packaging that doesn’t let everyone know what it is :-). The items i ordered are good quality and I have got hours of fun from it. So will definitely be ordering from them again and have told my mates and they have ordered items as well and they are happy. Keep up the good work.
1 maggio 2025
Non scritta su invito
Risposta di bestvibe.co.uk
Hi there,
Thank you so much for taking the time to review us.
We highly appreciate the positive feedback and are so glad you are happy with us.
If you have any questions, please feel free to contact us.
We're happy to help.
Have a great day!
Thanks & regards!
Bestvibe UK
Excellent product and customer service 😊
9 maggio 2025
Non scritta su invito
Risposta di bestvibe.co.uk
Hi there,
Thank you so much for taking the time to review us.
We highly appreciate the positive feedback and are so glad you are happy with us.
If you have any questions, please feel free to contact us.
We're happy to help.
Have a great day!
Thanks & regards!
Bestvibe UK
Bestvibe have always delivered on time
Bestvibe have always delivered on time. Their products are excellent. They have dealt with any queries quickly and promptly and have always been curtious, no query is too small
2 maggio 2025
Non scritta su invito
Risposta di bestvibe.co.uk
Hi there,
We would like to express our sincere gratitude for taking the time to share your thoughts and review our services. Your positive feedback means the world to us, and it truly warms our hearts to know that you're delighted with your experience with us.
Your satisfaction is our top priority, and we're committed to maintaining the high standards that you've come to expect. If at any point you have questions, need further assistance, or simply want to chat, please don't hesitate to reach out. Our dedicated customer service team is always on standby, eager to help and ensure your continued happiness.
We hope your day is filled with joy, laughter, and all the wonderful things life has to offer.
Thank you again for choosing Bestvibe UK. We look forward to serving you again in the future.
Thanks & regards!
Bestvibe UK
Quality customer service and products.
Highly efficient customer service and products, their use of Royal Mail tracked is a reliable bonus. Very responsive in answering any queries; usually within 48 hours. Full marks all round from this reviewer.
21 aprile 2025
Non scritta su invito
Risposta di bestvibe.co.uk
Hi there,
Thank you so much for taking the time to review us.
We highly appreciate the positive feedback and are so glad you are happy with us.
If you have any questions, please feel free to contact us.
We're happy to help.
Have a great day!
Thanks & regards!
Bestvibe UK
Friendly and helpful
Great service that were extremely friendly and helpful with shipping issues. Sorted out the problems very quickly and were keen to get my order to me as quick as possible
21 aprile 2025
Non scritta su invito
Risposta di bestvibe.co.uk
Hi there,
We can't thank you enough for taking the time to review our services. Your positive feedback is like a bright ray of sunshine, and it makes us incredibly happy to know that you're satisfied with your experience.
Your satisfaction is our driving force. We'll always strive to keep up the good work and provide you with the best service possible. If you ever need anything—whether it's answering questions, getting extra help, or just having a friendly chat—our customer service team is here for you.
May your days be filled with happiness and all the good things.
Once again, thank you for choosing Bestvibe UK. We're excited to serve you again in the future!
Best regards,
Bestvibe UK
I am so impressed with this company's…
I am so impressed with this company's excellent service. It was very fast service and delivery was very prompt. The client help was amazing. And I love my product. The product is even better than I expected. Thank you guys so much!
15 aprile 2025
Non scritta su invito
Risposta di bestvibe.co.uk
Hi there,
Thank you so much for taking the time to review us.
We highly appreciate the positive feedback and are so glad you are happy with us.
If you have any questions, please feel free to contact us.
We're happy to help.
Have a great day!
Thanks & regards!
Bestvibe UK
Safe reliable bonafide company
Safe reliable bonafide company, prompt service and deliveries - goods discreetly packaged and arrived within the stated time.
24 marzo 2025
Non scritta su invito
Risposta di bestvibe.co.uk
Hi there,
We would like to express our sincere gratitude for taking the time to share your thoughts and review our services. Your positive feedback means the world to us, and it truly warms our hearts to know that you're delighted with your experience with us.
Your satisfaction is our top priority, and we're committed to maintaining the high standards that you've come to expect. If at any point you have questions, need further assistance, or simply want to chat, please don't hesitate to reach out. Our dedicated customer service team is always on standby, eager to help and ensure your continued happiness.
We hope your day is filled with joy, laughter, and all the wonderful things life has to offer.
Thank you again for choosing Bestvibe UK. We look forward to serving you again in the future.
Thanks & regards!
Bestvibe UK
Ordered a product from…Bestvibe.
Ordered a product from Bestvibe,brilliant product,very happy costumer.10 stars would recommend to anyone.
17 marzo 2025
Non scritta su invito
Risposta di bestvibe.co.uk
Hi there,
Thank you so much for taking the time to review us.
We highly appreciate the positive feedback and are so glad you are happy with us.
If you have any questions, please feel free to contact us.
We're happy to help.
Have a great day!
Thanks & regards!
Bestvibe UK
Had a problem with one of the products
Had a problem with one of the products, quickly resolved, replacement sent, no hassle great service!
14 marzo 2025
Non scritta su invito
Risposta di bestvibe.co.uk
Hi there,
We would like to express our sincere gratitude for taking the time to share your thoughts and review our services. Your positive feedback means the world to us, and it truly warms our hearts to know that you're delighted with your experience with us.
Your satisfaction is our top priority, and we're committed to maintaining the high standards that you've come to expect. If at any point you have questions, need further assistance, or simply want to chat, please don't hesitate to reach out. Our dedicated customer service team is always on standby, eager to help and ensure your continued happiness.
We hope your day is filled with joy, laughter, and all the wonderful things life has to offer.
Thank you again for choosing Bestvibe UK. We look forward to serving you again in the future.
Thanks & regards!
Bestvibe UK
Problems are there to be solved
It's at, that there aren't 10 Stars to award this business, because of there brilliant customer service which many larger companies fail to implement, and using AI isn't used by Bestvibe.
Recently I bought some of their products, and on its arrival I found that somehow their despatch department had forgotten to include the Free Offer needed to make it work correctly.
On sending them an email they quickly replied and apologised, then sent the missing item, plus an extra one as well.
Unfortunately, and due to what was a
possible manufacturing issue, it was found that the items mechanism stopped working after only 5 minutes. As the item is powered by a battery it was thought that the battery hadn't been fully charged, so the charging cable was connected and left on for a couple of hours after the battery fully charged light
came on. But once again the item only ran for just over 5 minutes, with it thought there was either a faulty battery or some safety cut-out in the electrical system I contacted Bestvibe by sending an email about the problem. And as the battery and mechanism was
unable to be accessed, due to it being a sealed unit, I expected having to return the faulty item. But I soon had a reply from the customer care team, who apologised for the problem, which must be a manufacturing and quality control issue with the company in China that made it.
The customer care team offered to send out a replacement without wanting the faulty item back before doing so. But I decided that, and though it wasn't in their policy of replacing an item, I asked if it was possible to have a refund. I was therefore surprised that this was instantly agreed, which shows how well their
customer care system is correctly named, unlike many much larger concerns using AI technology that makes even trying to explain a problem impossible, that is unless you spend ages going through all the boxes and after 20 minutes, or even longer, you finally land on the box that will connect
you to an Agent, who often seems to be there to keep you on the phone, or text messages, for so long that you fall asleep listening to 'Your call is important, please stay on the line'.
So Bestvibe is a business that must have a really good management, who also realise that customer relationship is high
on their list of how a business should be run. Well done, and thanks for the kind remarks on my additional comments.
10 marzo 2025
Non scritta su invito
Risposta di bestvibe.co.uk
Dear customer,
We're absolutely over the moon to receive your glowing review! It's like finding a pot of gold at the end of a rainbow, and we can't thank you enough for taking the time to share your experience with us.
Your kind words about our customer service have made our day, and we're so glad that we could turn what could have been a frustrating situation into a positive one. We know how important it is to get things right, and we're always here to go the extra mile for our customers.
We're also really sorry about the manufacturing issue you encountered. It's like having a flat tire on a road trip - not ideal, but we're glad we could sort it out for you quickly. Your feedback is incredibly valuable to us, and we'll be sure to pass it on to our team to make sure we keep improving.
It's always a pleasure to help, and we're so grateful for your support. We hope you'll continue to choose Bestvibe for all your future needs, and we promise to keep delivering the same great service that you've come to expect from us.
Once again, thank you so much for your review. You've made our day, and we hope we've made yours too!
Best regards,
Bestvibe UK
Ordered a toy for me mate as a joke £80…
Ordered a toy for me mate as a joke £80 asked for a refund a week later haven’t received my item or my money absolute joke wouldn’t bother with the website
3 marzo 2025
Non scritta su invito
Risposta di bestvibe.co.uk
Hi there,
My apologies for hearing the order feedback may not meet your expectations on this occasion.
We are struggling to improve your shopping experience and wouldn't be able to do this without your valuable feedback.
We are so sorry to hear that you did not receive your parcel.
We want to solve your problem, but we cannot confirm your order quickly.
If possible, could you please provide us with your order number so that we can quickly confirm your order?
What's more, if you have any questions, you can contact our email address: service@bestvibe.co.uk. And our after-sale team will try their best to read your message within 48 hours.
Looking forward to hearing from you soon.
Thanks & regards!
Bestvibe UK
Excellent Experience
Recently I bought some items and my god I was pleasantly surprised at the amazing quality and prices ! With my first purchase there was a bit of an unexpected deal with delivery. As I'd bought on sale I was beginning to think was it too good to be true? However I need not have worried as once I made contact with customer service they undertook to resolve logistics problems and I received my product safe and sound as ordered. Since that I made a few more purchases and everything went smoothly. From my recent experience this is a very good and decent company that is selling excellent products for reasonable prices. They have a nice website accurately describing the products they sell. Fun guaranteed
Ernie
14 febbraio 2025
Non scritta su invito
Risposta di bestvibe.co.uk
Hi there,
We can't thank you enough for taking the time to review our services. Your positive feedback is like a bright ray of sunshine, and it makes us incredibly happy to know that you're satisfied with your experience.
Your satisfaction is our driving force. We'll always strive to keep up the good work and provide you with the best service possible. If you ever need anything—whether it's answering questions, getting extra help, or just having a friendly chat—our customer service team is here for you.
May your days be filled with happiness and all the good things.
Once again, thank you for choosing Bestvibe UK. We're excited to serve you again in the future!
Best regards,
Bestvibe UK
Great customer support service
Great customer support service, very understanding and helpful
21 febbraio 2025
Non scritta su invito
Risposta di bestvibe.co.uk
Hi there,
We would like to express our sincere gratitude for taking the time to share your thoughts and review our services. Your positive feedback means the world to us, and it truly warms our hearts to know that you're delighted with your experience with us.
Your satisfaction is our top priority, and we're committed to maintaining the high standards that you've come to expect. If at any point you have questions, need further assistance, or simply want to chat, please don't hesitate to reach out. Our dedicated customer service team is always on standby, eager to help and ensure your continued happiness.
We hope your day is filled with joy, laughter, and all the wonderful things life has to offer.
Thank you again for choosing Bestvibe UK. We look forward to serving you again in the future.
Thanks & regards!
Bestvibe UK
I've bought many items from Bestvibe…
I've bought many items from Bestvibe and they always arrive quickly and discretely
20 febbraio 2025
Non scritta su invito
Risposta di bestvibe.co.uk
Hi there,
Thank you so much for taking the time to review us.
We highly appreciate the positive feedback and are so glad you are happy with us.
If you have any questions, please feel free to contact us.
We're happy to help.
Have a great day!
Thanks & regards!
Bestvibe UK
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