Second time buying from bestvibe uk, so far very reliable, you can follow the process all the way up to delivery and have been a joy to purchase from them.
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
This companies products make for an "interesting experience" and one that every full blooded (literally) male should try. The first use was what one would call "mind blowing" and something that you w... Leggi di più
L'azienda ha risposto
The customer service team were excellent in solving the issue I had with a product purchased that stopped working. Quickly responded to my email and solved the issue within days 10 out of 10 for them.... Leggi di più
L'azienda ha risposto
Stay away! Like any company of this type, they promise discreet packaging, yet they don't take customers seriously—in fact, they mockingly expose them to trouble. After receiving the goods in an unse... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
About Bestvibe 👋 Welcome to Bestvibe — where Better Products, Smarter Solutions, Trusted Service meet your intimate journey. We believe intimate experiences should never feel cheap, shameful, or rushed. Everyone deserves safer exploration, genuine pleasure, more comfortable connections, and service you can count on. That’s why Bestvibe was created: to redefine the adult wellness experience with higher-quality products, user-first solutions, and thoughtful, respectful support. As a "value innovator" in the adult wellness industry, we stand against low-quality knockoffs, overpriced markups, and intrusive marketing. Instead, we’re committed to better quality at the same price, better value for the same quality, and a complete, stress-free shopping experience. In our 15 years of service, we’ve earned the trust of over 1,609,289 users across mature markets including the US, UK, Germany, France, the Netherlands, Italy, Spain, Japan, and more. We curate a diverse range of products to suit every desire — from body-safe toys and sensual lingerie to premium condoms and lubricants. Whether you’re exploring solo or with a partner, you’ll find options to match your comfort level and curiosity. Your privacy and peace of mind are our top priorities. Every order is shipped in plain, unmarked packaging with no sensitive branding, paired with fully transparent, trackable delivery. Your intimate journey stays completely confidential. To make your experience smooth and worry-free, we offer: 📦180-day hassle-free returns for all eligible orders We also believe in empowering you with knowledge. Explore our buyer’s guides, honest product reviews, and community insights to learn more about your options, all without the awkwardness. We’re here to help you feel confident, curious, and cared for every step of the way. Elevate your intimate moments with Bestvibe — where wellness, education, and fun come together seamlessly. Discover your happiest, most authentic self with us. 😊
Informazioni di contatto
Regno Unito
- service@bestvibe.co.uk
- bestvibe.co.uk
3,8
Molto buono
393 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Helpful support
The variety of products available is extensive so there really is something for everyone. I've had a few issues with a recent order that the support team have been able to resolve for me
30 gennaio 2026
Non scritta su invito
Risposta di bestvibe.co.uk
Hi there,
Thank you so much for taking the time to review us.
We highly appreciate the positive feedback and are so glad you are happy with us.
If you have any questions, please feel free to contact us.
We're happy to help.
Have a great day!
Thanks & regards!
Bestvibe UK
Terrible customer service
Terrible customer service. My order was duplicated and I have now spent 4 months attempting to return the duplicate order and get a full refund. I would strong recommend using another website
27 gennaio 2026
Non scritta su invito
Risposta di bestvibe.co.uk
Hello,
We are sorry that this order feedback did not meet your expectations.
We are working hard to improve your shopping experience, and your valuable feedback is the cornerstone of our improvements.
We look forward to your reply.
Thank you!
Bestvibe UK
Worst company
Worst company, ordered item said UK stock, paid for item, then found out the item was not in stock would not be available till February, so cancelled order that was nearly 3 weeks ago, I emailed them asking for my money, each reply email is about 3am indicating there customer service team are based in Hong Kong, so 30 or so emails still no refund, its ridiculous.
7 gennaio 2026
Non scritta su invito
Risposta di bestvibe.co.uk
Dear Customer,
We sincerely apologize for the delay in our response.
We have processed your refund as promised and are actively communicating with you to seek a better solution.
We hope you can give us another chance to remove your negative review.
If you have any questions, please feel free to contact us at: service@bestvibe.co.uk
Sincerely,
Bestvibe Customer Service
I ordered on the 11/01/2026 and they…
I ordered on the 11/01/2026 and they said I would recieve a tracking number on the 12th, its been a week now and I still havent veen sent anything. So I wrote an email to check in which they did not respond after numerous attempts of me trying to contact them. At least update me on whats going on because this customer service is terrible.
Order id 2026011121525536082
12 gennaio 2026
Non scritta su invito
Risposta di bestvibe.co.uk
Dear Customer,
We sincerely apologize for the delay in responding. We have contacted you via email to confirm your order information. We will actively communicate to resolve your needs.
We fully understand your feelings and are deeply sorry for this. We are willing to offer you a 20% discount for your next purchase. Please contact our customer service team at any time if needed to claim it. We hope you can give us another chance.
I would be very grateful if you could remove the negative review after the issue is resolved.
Thank you again for your support and understanding.
Bestvibe UK Customer Support
Fantastic customer service
Great company, fantastic customer service, very helpful and understanding. I would highly recommend. Super fast delivery. A+++
28 dicembre 2025
Non scritta su invito
Risposta di bestvibe.co.uk
Hi there,
Thank you so much for taking the time to review us.
We highly appreciate the positive feedback and are so glad you are happy with us.
If you have any questions, please feel free to contact us.
We're happy to help.
Have a great day!
Thanks & regards!
Bestvibe UK
I cancelled my order on the 9/01/26 and…
I cancelled my order on the 9/01/26 and as luck would have it on the 11th I got an email from Best vibe saying they apologise for the delay and that my order was in transit. 12/01/26 at almost 18:00pm I got my order. Their communication is shit but at least I got my order finally. The way you moving is crazy do better Best Vibe. I like my order although it kinda looked tampered with on the box inside the plastic was completely sealed
12 gennaio 2026
Non scritta su invito
Risposta di bestvibe.co.uk
Hi there,
My apologies for hearing the review may not meet your expectations on this occasion.
We are struggling to improve your shopping experience and wouldn't be able to do this without your valuable feedback.
We want to solve your problem, but we cannot confirm your order quickly.
If possible, could you please provide us with your order number so that we can quickly confirm your order?
What's more, if you have any questions, you can contact our email address: service@bestvibe.co.uk. And our after-sale team will try their best to read your message within 48 hours.
Looking forward to hearing from you soon.
Thanks & regards!
Bestvibe UK
happy with the purchase
happy with the purchase. it is amazing. it is like real... like a lot. thank you
12 gennaio 2026
Non scritta su invito
Risposta di bestvibe.co.uk
Hi there,
We can't thank you enough for taking the time to review our services. Your positive feedback is like a bright ray of sunshine, and it makes us incredibly happy to know that you're satisfied with your experience.
Your satisfaction is our driving force. We'll always strive to keep up the good work and provide you with the best service possible. If you ever need anything—whether it's answering questions, getting extra help, or just having a friendly chat—our customer service team is here for you.
May your days be filled with happiness and all the good things.
Once again, thank you for choosing Bestvibe UK. We're excited to serve you again in the future!
Best regards,
Bestvibe UK
Bestvibe products are just amazing.
Bestvibe products are just amazing.I purchased on 22 December and received my order on the 29th. Customer service were so helpful and replied within 24hrs of any questions I had ...Thankyou Bestvibe iam a most satisfied customer.
29 dicembre 2025
Non scritta su invito
Risposta di bestvibe.co.uk
Hi there,
Thank you so much for taking the time to review us.
We highly appreciate the positive feedback and are so glad you are happy with us.
If you have any questions, please feel free to contact us.
We're happy to help.
Have a great day!
Thanks & regards!
Bestvibe UK
Terrible customer service
The product I ordered and paid for was out of stock but no-one told me until I asked why delivery is taking such a long time. I was then told it would be back in stock a month later. After a month i was told that it will be in stock in 2 months. I wanted to cancel the order and I’m still waiting for a refund after many of my emails have been ignored. The worst customer service I have ever experienced.
1 dicembre 2025
Non scritta su invito
Risposta di bestvibe.co.uk
Dear Customer
We sincerely apologize for the delay in our response.
We also deeply regret your unpleasant shopping experience with us. We will do our best to help you resolve your order issue.
However, we have not yet found an order record matching the information you provided.
We highly respect your privacy, and similar situations have occurred before. We want to ensure your issue is handled properly and resolved as quickly as possible.
To help you resolve your issue quickly, please provide some additional verification information:
1. Your order number.
2. The email address you used when placing the order.
If you do not wish to provide this information here, please feel free to contact us via email. Our official email address is service@bestvibe.co.uk.
If you did indeed order from our website, please rest assured that we will provide a satisfactory solution as soon as we confirm the issue.
We sincerely hope your issue can be resolved as soon as possible.
Best regards，
Bestvibe Customer Service Dept.
very dodgy
bought from them on the 11th. spent 60 pounds on a toy and some lubricant haha, set the address to a parcelshop and even put down text saying to use EVRI. goes through, no official EVRI tracking number, but worked on 17track, even saying it's being delivered from EVRI. i brush it off. i check 17track again and it says its been delivered.
i go to the parcelshop twice, give them the name for the order (as the tracking number and the order didnt even show up on the EVRI system.), and they search for my parcel but nope, none found even with the name.
i emailed for a refund or alternative, they reply just with the status of the 17track and give me an evri tracking link that doesn't even work. after telling them it doesn't work and it is not at the place at all, they have just stopped responding. very dodge business, avoid.
if bestvibe actually sees this and wants to fix this issue, my order id is 2025121022023080266
11 dicembre 2025
Non scritta su invito
Risposta di bestvibe.co.uk
Dear Customer,
We sincerely apologize for the delay in responding. We have contacted you via email to confirm your order information. We will actively communicate to resolve your needs.
We fully understand your feelings and are deeply sorry for this. We are willing to offer you a 20% discount for your next purchase. Please contact our customer service team at any time if needed to claim it. We hope you can give us another chance.
I would be very grateful if you could remove the negative review after the issue is resolved.
Thank you again for your support and understanding.
Bestvibe UK Customer Support
Refusing to redund.
Refusing to refund
So i recently emailed them and explained everything that it had tears on it and strained my back because i struggled to lift it up of how heavy it was. I explained that my dog chew on the product and wasnt to show proof of the product because my dog ripped it all apart to bits and told me by email they wasnt able to grant me full refund unless i gave proof by photo or video. They would only offer me £20 for it when i paid around £406 for the doll and its ridiculous. The support how they treat there customers is disgusting, they only care about your money, nothing else. Like i mention before on my other review Im really not pleased at all. I wished i never wasted my money on this website or came across but it is what it is i guess.
19 dicembre 2025
Non scritta su invito
Risposta di bestvibe.co.uk
Dear Customer
We sincerely apologize for the delay in our response.
We also deeply regret your unpleasant shopping experience with us. We will do our best to help you resolve your order issue.
However, we have not yet found an order record matching the information you provided.
We highly respect your privacy, and similar situations have occurred before. We want to ensure your issue is handled properly and resolved as quickly as possible.
To help you resolve your issue quickly, please provide some additional verification information:
1. Your order number.
2. The email address you used when placing the order.
If you do not wish to provide this information here, please feel free to contact us via email. Our official email address is service@bestvibe.co.uk.
If you did indeed order from our website, please rest assured that we will provide a satisfactory solution as soon as we confirm the issue.
We sincerely hope your issue can be resolved as soon as possible.
Best regards，
Bestvibe Customer Service Dept.
Very bad
I placed an order on 9 November and was told immediately that the item was out of stock. After waiting weeks for an update, I asked for a full refund—and to date I’ve received neither my purchase nor my money back.
Key points:
- No shipment confirmation or tracking number ever provided
- Customer-service response limited to “we have no stock” with no clear timeline
- Refund requested weeks ago; still no credit to my account
- Repeated attempts to follow up have gone unanswered
I wouldn’t trust this company. If you value your time and hard-earned cash, look elsewhere.
9 novembre 2025
Non scritta su invito
Risposta di bestvibe.co.uk
Dear Customer
We sincerely apologize for the delay in our response.
We also deeply regret your unpleasant shopping experience with us. We will do our best to help you resolve your order issue.
However, we have not yet found an order record matching the information you provided.
We highly respect your privacy, and similar situations have occurred before. We want to ensure your issue is handled properly and resolved as quickly as possible.
To help you resolve your issue quickly, please provide some additional verification information:
1. Your order number.
2. The email address you used when placing the order.
If you do not wish to provide this information here, please feel free to contact us via email. Our official email address is service@bestvibe.co.uk.
If you did indeed order from our website, please rest assured that we will provide a satisfactory solution as soon as we confirm the issue.
We sincerely hope your issue can be resolved as soon as possible.
Best regards，
Bestvibe Customer Service Dept.
Customer service has been awful..no item and cannot make contact
I placed an order on the 2nd of December, and it's still pending...I tried to use the live chat bot, which is just an AI that does nothing to help regarding issues with dispatched items. I have emailed twice now and had zero response. I think at this point I will be going to PayPal to see if I can get a refund given my item hasn't arrived and it's been nearly 2 weeks and I have been given no tracking number, just a notifcation that I have paid. This sort of customer service is just not acceptable in my eyes when someone has paid for something and not received it.
15 dicembre 2025
Non scritta su invito
Risposta di bestvibe.co.uk
Dear Customer
We sincerely apologize for the delay in our response.
We also deeply regret your unpleasant shopping experience with us. We will do our best to help you resolve your order issue.
However, we have not yet found an order record matching the information you provided.
We highly respect your privacy, and similar situations have occurred before. We want to ensure your issue is handled properly and resolved as quickly as possible.
To help you resolve your issue quickly, please provide some additional verification information:
1. Your order number.
2. The email address you used when placing the order.
If you do not wish to provide this information here, please feel free to contact us via email. Our official email address is service@bestvibe.co.uk.
If you did indeed order from our website, please rest assured that we will provide a satisfactory solution as soon as we confirm the issue.
We sincerely hope your issue can be resolved as soon as possible.
Best regards，
Bestvibe Customer Service Dept.
Still haven’t received my order and…
Still haven’t received my order and there is no record of it on my account although I have a confirmation email and receipt of payment. To top it off contact seems impossible
27 novembre 2025
Non scritta su invito
Risposta di bestvibe.co.uk
Dear Customer
We sincerely apologize for the delay in our response.
We also deeply regret your unpleasant shopping experience with us. We will do our best to help you resolve your order issue.
However, we have not yet found an order record matching the information you provided.
We highly respect your privacy, and similar situations have occurred before. We want to ensure your issue is handled properly and resolved as quickly as possible.
To help you resolve your issue quickly, please provide some additional verification information:
1. Your order number.
2. The email address you used when placing the order.
If you do not wish to provide this information here, please feel free to contact us via email. Our official email address is service@bestvibe.co.uk.
If you did indeed order from our website, please rest assured that we will provide a satisfactory solution as soon as we confirm the issue.
We sincerely hope your issue can be resolved as soon as possible.
Best regards，
Bestvibe Customer Service Dept.
Avoid
Avoid. No confirmation emails, no response to emails. Item stuck on pending for days. No updates. Refund requested.
7 dicembre 2025
Non scritta su invito
Risposta di bestvibe.co.uk
Dear Customer,
We sincerely apologize for the delay in responding. We have contacted you via email to confirm your order information. We will actively communicate to resolve your needs.
We fully understand your feelings and are deeply sorry for this. We are willing to offer you a 20% discount for your next purchase. Please contact our customer service team at any time if needed to claim it. We hope you can give us another chance.
I would be very grateful if you could remove the negative review after the issue is resolved.
Thank you again for your support and understanding.
Bestvibe UK Customer Support
Ordered a product on November 11th
Ordered a product on November 11th, there was no statement on there stating it was out of stock, after waiting a few days I emailed them, they said the item is out of stock, no date given for when it’s back in stock. Emailed them one week ago regarding an up date and no answer,
However since writing a review, they have been quick to respond and fully refund me, thanks
10 dicembre 2025
Non scritta su invito
Risposta di bestvibe.co.uk
Dear customer,
We are truly sorry for the inconvenience caused.
Your order unfortunately went out of stock, and due to internal staff changes, our follow-up communication was delayed. This was our mistake, and we sincerely apologise for the poor experience.
A full refund has already been issued today.
As a gesture of goodwill, we would also like to offer you an exclusive 20% OFF discount on your next purchase should you wish to give us another chance. Please feel free to contact our customer service team to claim it.
If you feel that our support has resolved the issue, we would be grateful if you could consider updating or removing your previous review. It would help us continue improving and serve you better in the future — though of course, this is entirely up to you.
Thank you again for your understanding,
Bestvibe UK Customer Support
Awful company never replys to any…
Awful company never replys to any email's! The stupid robot answering machine is a waste of space and time! Just let me talk to a human being
1 dicembre 2025
Non scritta su invito
Risposta di bestvibe.co.uk
Dear customer,
Thank you for your feedback, and we’re sorry to hear about your experience.
To help you resolve this issue as quickly as possible, could you please contact our customer service team and provide your order number or any related order details?
Since the review was left anonymously, we’re currently unable to locate your purchase.
Once we have the order information, we’ll be able to assist you immediately and offer the most suitable solution.
Thank you for your understanding and cooperation.
Bestvibe UK Customer Support
I never reserved my product then got…
I never reserved my product then got told I was going to get a refund didn't even receive that waited more than the time they gave for a refund very poor communication after trying to ask about what's going on with my refund not happy with the service at all
3 dicembre 2025
Non scritta su invito
Risposta di bestvibe.co.uk
Dear customer,
Thank you for your feedback, and we’re sorry to hear about your experience.
To help you resolve this issue as quickly as possible, could you please contact our customer service team and provide your order number or any related order details?
Since the review was left anonymously, we’re currently unable to locate your purchase.
Once we have the order information, we’ll be able to assist you immediately and offer the most suitable solution.
Thank you for your understanding and cooperation.
Bestvibe UK Customer Support
I placed an order on October 28th
I placed an order on October 28th, I saw that nothing was moving regarding this, I requested a refund and like other customers they tried to convince me to wait 2 months to receive the order because it was no longer in stock but they don't say this until you make the payment and ask questions, I sent them countless emails regarding the refund, they told me that it was an error and that everything would go well and on November 30th I would receive the money, this did not happen and I don't think it will happen because I see many customers in this situation, I contacted my bank and sent them everything they asked me and now they are investigating, I don't know why no one is taking notice and blocking their access to such sales. Good people, be very careful and don't order because you will be left without both the product and money, I don't recommend it to anyone, beware of this site, in my opinion it is a scam I mention that the refund was originally supposed to be made a month ago but it is postponed every time with different excuses.
3 dicembre 2025
Non scritta su invito
Risposta di bestvibe.co.uk
Dear customer,
Thank you for your feedback, and we’re sorry to hear about your experience.
To help you resolve this issue as quickly as possible, could you please contact our customer service team and provide your order number or any related order details?
Since the review was left anonymously, we’re currently unable to locate your purchase.
Once we have the order information, we’ll be able to assist you immediately and offer the most suitable solution.
Thank you for your understanding and cooperation.
Bestvibe UK Customer Support
I placed the order about a month ago…
I placed the order about a month ago and waited a week for any response. Since no information was provided, I decided to write to them myself. They replied that the item was out of stock and that I would need to wait another two months. I told them to just issue a refund. After that, they spent about a week trying to persuade me to wait and kept asking if I was sure I wanted a refund, and so on. Eventually they said they had processed it and told me to wait up to 10 business days for the refund. But the money still hasn’t arrived. I wrote to the company again — complete silence. Most likely the company decided to do an exit scam, so I wouldn’t recommend them to anyone.
UPDATE
I wrote two times more , no response from a team, no refund.
2 novembre 2025
Non scritta su invito
Risposta di bestvibe.co.uk
Hi there,
We’re very sorry to read about your experience, and we completely understand why you feel upset and concerned about your refund. Waiting this long, with little communication, is not acceptable and is not the standard of service we want to provide.
We want to assure you that we are not closing down or running an “exit scam”. We are a long-term business, and we take reviews like yours very seriously. If a refund has been promised but not received, something has clearly gone wrong and we need to fix it urgently.
Unfortunately, we are not able to locate your order based only on the information shown on this review page. To investigate and resolve this as quickly as possible, could you please contact us directly and provide:
Your order number
The email address used when placing the order
You can reach us at our official support email: service@bestvibe.co.uk
.
Please include “Trustpilot review – refund not received” in the subject line so we can prioritise your case.
Once we have your details, we will:
Check the status of your refund immediately
Re-issue the refund if there was any problem with the original transaction
Confirm the result to you by email without delay
We know that this experience has seriously damaged your trust in us, and we are genuinely sorry that it was allowed to get to this point. We hope you will give us the chance to look into your specific order and put this right for you.
Best regards,
Bestvibe. UK Customer Service Team
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