Berkfield Home Recensioni 

I bought a folding wooden table for a garden party. I liked it very much as it appeared in the website. However, when I tried to assemble it, I couldn’t as there was a problem with the holes for the nuts and bolts. It was not aligned properly. Hence requested to arrange for return and asked for a refund.
I was then offered 25% discount and then 50% discount to keep the item. Because there was a problem, I however wanted to return the item.
Then I was offered a full refund and advised to keep that item.
I really appreciate their customer service. I am so grateful for your trust in me and what I said and the support through out our conversation was amazing. Though I need someone who can make holes in the right place to assemble, I highly recommend anyone for their best customer experience. I especially want to thank Holy whom I contacted throughout and she was extremely supportive and always prompt in responding to my concerns.
I will be ever grateful to you guys and will continue to do shopping. Wishing you all the best 🙏🫶🏻

The experience was awesome,good customer service and no delay in responding to mails and very polite.its nice doing business with you,I have ordered some lovely mirrors from you and they are very nice and sone lovely chandeliers too

I ordered through Debenhams, in all honesty i didn't realise it was a "marketplace" item as it says nothing about that during the purchase.

Turns out Berkfield Home are a couple of people drop shipping cheap Asian toot.

I had two packages (of a 3 package order) arrive within 3 days, great you may think....think again, a further 7 days pass, still no third box (rendering the other two useless).

Made contact with Debenhams initially, who, if I'm honest, washed their hands of the whole thing, due to it being a "marketplace" order, and referred me to "Seel" (their 14 day returns policy company) , who in turn, said i had to contact Berkfield directly (facepalm)!

Made contact with Berkfield , after a couple of days they came back to me, insisting on a photo of the two items i had received before they could refund/return (completely irrelevant within UK consumer law for a return within 14 days) as this was not a damaged nor faulty claim, just a "not delivered"problem.

I did this, so they could "review" my case, unsure what they were reviewing ? the law maybe??

Anyway a couple more days pass (I've already ordered and received another bed from a reputable uk based company), Berkfield email and "as a gesture of goodwill" offer me a 25% refund and i get to keep the completely useless two boxes!

Obviously, i decline, then, another day later, they offer me a 50% refund and i get to keep the completely useless partially delivered items!

Again, i decline and request a full refund.

Silence....

Until i email to say, i will be visiting their registered offices this Friday to return the item in person, and hand them an invoice for my time.

a few hours later i receive an email to say my refund is being processed.

All in all, an absolute Shambles.

12 days, 36 emails and around 3 hours of my time wasted, all to return a partially delivered item.

shameful customer service on every level, i will never buy from Debenhams again, and well Berkfield Home.....You, are an absolute joke.

Item arrived later than expected and I purchased a replacement instead, however, I requested to return the item when it arrived and after several emails back n forth, I have been issued a full refund and no hassle to return the item. Very helpful customer service from Holly! Thank you for being so on it!

Holly was great. Very good communication.

Excellent customer service

Prompt responses to email. Professional, courteous. (Holly). Issue sorted.

Responsive and helpful customer service.
Replied to emails quickly and with helpful and friendly tone.

Berkfield Home have been excellent communicators, answering me immediately and have just offered me a complete refund on a product that did not live up to expectations.
Well done!

Bought a garden parasol from this firm, contacted them to inform them I wanted to return the item, and right from the start was professionally helped to sort the matter out, I would definitely buy from them again with complete confidence

We purchased a table from Berkfield Home, there was an issue with it but BH dealt with it promptly and gave great customer service. Very reputable company.

Dreadful company. They are a third party on the Debenhams website. I ordered an item as it stated that the item was “sold and dispatched by them” 9 days later and the carrier still has not received the item in order for them to deliver it. The company is UK based as am I. In fact the item is dispatched by “Haba trading/Vida XL”, by far the shoddiest company of all. I would never have ordered the item had I known that this latter company, was involved. Berkfeild Home simply respond to my query by saying …once the carrier has the item, tracking will be updated!!! Awful service. Debenhams themselves, simply revert to their third party involved in the sal to give them updates. Both companies fail to recognise that the customer has waited far too long for an item and has wasted considerable time and effort chasing the various parties involved. I’m sure my request for a refund will be dealt with just as poorly.

Bought a metal fence from B and Q online. When it came it was obvious it was similar to the cheap crap you buy from China.
After several emails B and Q offered a full refund with no need to return. Promised within 5 days my £509.90 would be returned. This has not happened and after several more attempts to contact still no refund.
B and Q have lost all credibility with me and are not a good company to deal with.

Poor quality, thieves

Customer service is very poor. Firstly, they have no telephone access (only email). I purchased a side table and few months back, but only mounted it recently ( due to unforeseen personal circumstances). I wrote to them to ask for a small part of the table leg ( basically a tiny bit that was missing) and offered to pay for it. I was told by 'H' that this was not possible and that I would have to buy a completely new table! Be very careful with this company when you may need a spare part. I've never dealt with such a mean spirited business. They take your money, but beyond the 30 deadline, they will not deal with you if your furniture has a problem. Buyer beware!

Good customer service and provided a refund with unsatisfactory product.

Ordered 3 different items. 2 were wonderful, 1 wasn’t quite to standard however on raising this with customer services I have had swift and engaged responses to reach a resolution

Excellent customer service.

Refusing to refund and won’t collect the cheap rubbish. Im convinced they sold my details to a scammer who contacted me re return trying to get my bank details
Don’t be fooled by their reply- I have contacted them many times and they just say I should pay for disposal myself