Berkfield Home Recensioni 

Awful company, do not buy any tents from this brand. I have spent £250 on a useless tent, not even waterproof in showers. Bending poles in wind, ruined the break away and a complete waste of money. I am now 5 emails in with Holly trying to get a refund, I have been offered a replacement of the same useless tent or 25% of my money back. Tent is not at all as advertised. Single fly, no fly net, weak poles and not even slightly waterproof. Company operates outside of legal trading.

I cannot believe this is the correct rating for this company!
I am trying to return extremely poor quality goods misrepresented through Debenhams and sold through Berkfield Home. As per my legal right I can return these items without giving a reason within 14days , and this company is fraudulently and illegally delaying this. Requesting photographs!!! Of what the unopened boxes !! It’s utterly irrelevant if I want to make a return I can, it’s the law, I do not need to send pictures or give any information , I would warn anyone doing business with this company that they do not follow the law and as such I would describe them as a scam company. These products sold can be purchased cheaply on a Chinese online platform VidaXL , they pretend they are something else by overpricing them with false information ! AVOID ONE month later still nothing .. you and Debenhams are utter scams!!

Holly was exceptionally great at handling customer service issue. That’s what my 5 stars is for.

The product I purchased I wouldn’t personally recommend, only because it was not advertised as needing a drill to put the table together. Otherwise I wouldn’t have purchased it.

Holly dealt with our issue promptly and very fairly . Thank you Holly for taking the time to rectify the issue .

My experience was poor. I ordered an item and a few days later I received an email saying my order had been cancelled at my request and I am still waiting for a refund. I emailed back to say I didn't ask to have my order cancelled and still needed the item, but I still have not had a response. No item, no refund and no communication. Buyer beware.

We ordered a small tent from these and found we actually didn’t need it. We contacted the team about a refund who honestly could not have been better. Holly was absolutely amazing, polite, respectful and unbelievably helpful. I could not recommend them more highly.

I had ordered blinds online through Principles/Debenhams. They were supplied by Berkfield Home. I understand now Debenhams act like a marketplace rather than andvend supplier. The blinds didn’t turn out to be what I was expecting and Berkfield Home initiated a full refund which came through Debenhams all within a few days or emailing Berkfield Home. So 10/10 for Berkfield Home.

Very helpful and professional

Ordered a duplicate item and the issue was resolved very quickly

Very disappointed with Berkfield Home. I purchased two matching gates and fencing/balustrade through Temu. My builders successfully installed the first gate, but when they opened the second, Berkfield Home had supplied the wrong post, meaning the gate cannot be hung.

I contacted Berkfield Home directly yesterday, sent clear photographic evidence and explained that my builders are only on site until tomorrow and have already been paid to complete the installation. I simply asked for the correct hinged gate post to be sent urgently, ideally on next-day delivery.

Their response was essentially that because I purchased through Temu, I must deal with Temu and they could not help.

I appreciate that Temu is the purchasing platform, but Berkfield Home supplied and boxed the incorrect component. This should have been picked up during basic quality-control checks before dispatch.

Temu has still not communicated with Berkfield Home despite me reporting the problem and providing photographs. Meanwhile, Berkfield Home already has the photographic evidence showing exactly what is wrong but appears unwilling to take any action to correct their own packing error.

Mistakes happen — but surely good customer service means trying to resolve an obvious mistake quickly, particularly when the customer has provided evidence and explained the urgency.

I am now facing being left with one gate and part of the fencing unfinished, despite having builders on site who have already been paid to install it.

For the price paid, I expected much better quality control and considerably better after-sales support.

The company Customer Services were excellent.I had chosen the wrong colour item. They were quick to respond to my initial query and subsequent emails resulting in a positive experience 😀

Fantastic customer service in regard to a return. Very happy with the promptness of the response and the resolution offered. I recommend Berkfield Home.

We were rather unhappy with one of the items we received but Holly dealt with the issue most professionally and far exceeded our expectations with the company. The other item we received we are more than happy with.

Prompt, professional and efficient Customer Service.

Holly could not have been more helpful over the return of a garden umbrella that we had ordered but unfortunately wasn’t suitable
Can’t fault the customer services department over the return

This is a very lovely company .. very understanding with my problem. Am very pleased with the result. Thank you. Highly recommend this company.

Had an issue with the item i ordered, package arroved damaged and open and it was impossible to identify whether there were any missing parts (we ordered a marquee) after the inital offer of a 25% refund and keeping the product they have come back with a full refund and we get to keep the product, that being said, given how dmaged the box was we doubt we'll be able to use it. Customer service was very good

Unbelievable experience but not in a good way!
I ordered a product from Debenhams as I was desperate for a solution for confinement for my cat post surgery - availability stated seemed to be within 3 days. Perfect. When Debenhams confirmed the order it stated 8+ days no good for me.

I contacted Debenhams customer service chat to notify a request to cancel order. They advised no can do. So I had to wait to receive it to return it .

I received it on 5th Aug (3 days earlier than was advised ) went onto Debenhams return portal and was given a message to email the vendor direct !
Nothing joined up here . So I promptly did so and since then have had 3 days of email ping pong with Berkfield Home that can only be described as surreal.
First they said your request will be passed onto a team to investigate.
I asked investigate what exactly this is a simple return of an unwanted purchase still in inner and outer packaging.

6th Aug
They then emailed to ask for my full details and the order details (already sent to them in the return request)

7th Aug
I reiterated I'd sent and resent - they asked them for photos and videos of the product. Mmmmm Said I. You want me to open the box unwrap the unused item and photograph it ? For what purposes . Surely they know what their product is.?
I told them I shan't do that just send me a return label please

The next email by now 8th August from Berkfield Home said as a "gesture of goodwill" they would offer me 25% to keep and not return the product - a "one time only offer " and we were in some negotiation.

I rejected and for the last time stated the timeline the reason and my right to cancel and return the unused Product for a refund.

I also engaged Debenhams customer service which was challenging - let's just say their Ai isn't very good.
I Insisted to be put through to a human - after the human getting involved Debenhams then wrote to me to say Berkfield were now offering 50% off for me to keep the unwanted item !

We did laugh because it was a bit Carry on Debenhams !
I wrote one final time to Debenhams stating that this vendor doesn't seem to understand consumer law and that my position is clear and final.

No more attempts to negotiate I am exercising my statutory right to cancel this online purchase under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Please Send me a return label

And agree to a return and refund

Painful and unnecessary waste of time for all concerned.

Finally a refund is being arranged before any return has been arranged - it suggests they don't seem to want this product back . Perhaps it isn't very good

Holly from berkfield handled my enquiry with mi dness and indetstanding i wd recommend tbis company ss excelkent communication thank you

Unbelievable service

Requested and refund and it was done with minimum fuss

Holly - customer service coordinator was amazing

Thank you