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Valutata 1 stelle su 5

Not a good experience been here a few times over a couple of years thinking things will improve. But hey ho, they don't. The usual, waiting for ages 30 minutes plus for your hot food order which is th... Leggi di più

Valutata 5 stelle su 5

Beautiful location and unique experience. It was so nice to go somewhere completely different to the norm. We visited on a Friday night and ordered a bottle of prosecco, followed by food. We ordered a... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

For the last 4 years BEAR coffee has been consistently good, despite the regular change of the source of the beans. Whoever chooses the coffee knows what they are doing. I stopped having sugar in my... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I remember going on the weekend and it being very busy, regardless of this I had a great experience with the team. Very smiley and welcoming. I always like to visit, whether it be for a quick bite or... Leggi di più

Dettagli dell'azienda

  1. Rivendita di caffè
  2. Grossista di caffè
  3. Negozio di caffè
  4. Ristorante specializzato in brunch
  5. Ristorante specializzato in colazioni
  6. Torrefazioni

Scritti dall'azienda

BEAR is an award-winning independent brand offering an elevated coffee experience ‘in-store’ and ‘at home’.


Informazioni di contatto

4,2

Molto buono

TrustScore 4 su 5

686 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
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4,2

Tutte le recensioni

(686)

15 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 3 stelle su 5

Awful service, great coffee

I have a subscription for their Hometown coffee. It takes over a week to arrive after payment and when it does arrive, the roast can often be 2 or 3 weeks old. I have e-mailed them about the coffee getting sent out not being as fresh as can be, but I never received a reply. So those points stop me giving them a 5 star review. What stops me cancelling my subscription, and giving them a 1 star review, is the fact that the coffee is fantastic.

3 dicembre 2023
Non scritta su invito
Valutata 3 stelle su 5

Brunch menu

I booked Bear in Derbion for a family meal at 5 pm. I particularly wanted the brunch menu which said available all day on the website. There was no time limit stated on the website. I emailed with my booking and queried the time limit for brunch, but got no reply. When we arrived I asked about brunch again and was told it finished at 4 pm and no they would not make me anything from this menu. Very disappointed and also I didn’t realise you had to order from the bar for all 8 of us. So no dedicated staff member to look after us. Food okay, but sorry we won’t be back for a family meal with you again as not what we expected.

2 dicembre 2023
Non scritta su invito
Valutata 1 stelle su 5

Late delivery

The birthday present I ordered for my sister was delivered late. I ordered 6 days before the date. Sadly it was not within the delivered 3 - 5 promise.
On the tracking the order only started to move when I chased up with an email
Contacted customer service after late delivery - no response.

Poor delivery and customer relations

22 novembre 2023
Valutata 5 stelle su 5

Wonderful new Nottingham cafe

Enjoyed an exciting vegan breakfast and was looked after by lovely people. A really positive addition to Nottingham.

13 novembre 2023
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Risposta di BEAR

Oh this is so great to read! Thank you for the lovely review, we're already looking forward to your next visit! :D

Valutata 2 stelle su 5

First time I'd been to Derby for a…

First time I'd been to Derby for a while, saw this place and thought I'd drop in and get a takeaway coffee wasn't very busy in there, ordered a takeaway coffee waited and waited and waited there was no rush good job I wasn't in a rush the service was so slow especially since not being very busy I hate to go here when it is, the drink did taste nice thou that's why I'm giving 2 stars

21 ottobre 2023
Non scritta su invito
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Risposta di BEAR

Thanks for taking the time to review us, however I'm sorry that you felt a little let down by your experience with us recently.

As you can see from so many of our previous reviews, we often receive really lovely, positive feedback about how friendly and helpful our team are, so it's really heartbreaking to hear that the high brand standards we set weren't quite met during your visit. Please rest assured that I will feed this back to our Store Manager for her to look in to with the team!

Nevertheless, it's great to hear that you enjoyed your drink - I really hope that these past reviews can show you that the poor experience you had was unfortunate and rare and you'll come back to see us again soon!

Valutata 5 stelle su 5

We always love coming to Bear for…

We always love coming to Bear for brunch, but have come for the second time on a Saturday night and the food and cocktails are fantastic! Honestly, the food could not be better and the atmosphere and service is brilliant. Would highly recommend!

14 ottobre 2023
Non scritta su invito
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Risposta di BEAR

Thanks for the fab review! It's great to hear that you always enjoy your visits - we always love having you :) Can't wait to see you again soon!

Valutata 5 stelle su 5

Store clean

Store clean, staff friendly & helpful, coffee excellent as was the food. Toilets clean & tidy.

18 settembre 2023
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Risposta di BEAR

Thank you so, so much for the amazing support and wonderful review! It's great to receive such fab feedback :) Looking forward to seeing you again very soon!

Valutata 1 stelle su 5

I ordered a latte and a cake at Bear on…

I ordered a latte and a cake at Bear on 4 August 2023 at 10.57. I ask to sit down and the lady said she would bring my latte and cake to me. I waited for several minutes and approached to counter to establish where my order was. My order was ready but placed on the bar, where it was not visible to me. I took the order to my table, but had to get some cutlery, as non where provided. 1 saw the lady, who took my order, picking up dishes from other tables. I approached the lady and asked why i had not been given my order, her response was she is the only one taking orders.
Perhaps Bear needs to employee more FRIENDLY staff, as opposed to staff multitasking.

4 agosto 2023
Non scritta su invito
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Risposta di BEAR

Thanks for taking the time to provide us this feedback, however I'm really sorry that you were left feeling so disappointed by your recent visit.

Please rest assured that I will pass your comments on to our Store Management for them to look in to the service you received from our team - as a brand, we pride ourselves (and often receive lovely compliments about) our high standards of service, so it's really disappointing for us to hear that this didn't show through during your visit.

I'm so sorry again - I really hope that this hasn't caused you to lose faith in us completely and you'll come back to give us the opportunity to show you the great products and service that have earned us such a great local reputation!

Valutata 5 stelle su 5

The best coffee ever

The best coffee ever !
Thank you a lot for making my day better.

24 luglio 2023
Non scritta su invito
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Risposta di BEAR

Thank you so, so much for the amazing support and wonderful review! It's great to receive such fab feedback :)

Valutata 1 stelle su 5

Pods don’t fit correctly in my…

Pods don’t fit correctly in my nespresso machine.

25 giugno 2023
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Risposta di BEAR

Hey Wayne, thanks for the review and feedback.

We test our pods on a number of different branded coffee pod machines, but it's difficult to cater to all of them. If you don't mind popping a quick email to orders@bemorebear.co with your coffee machine make & model, this would be incredibly helpful for us in terms of developing our product! Apologies again that you found our pods didn't quite fit - we also happen to sell the same coffee we use in our pods as both whole bean and freshly ground if this is ever something which may interest you in the future!

Thanks again!

Valutata 1 stelle su 5

chefs not professional

Chef playing with her phone every 2 minutes, then putting her hands on my food with me sitting 2 metres away from her (open kitchen reataurant) . 20 mins waiting time for simple bacon and hashbrowns 😁
FYI . Mobile smartphone carries more viruses and bacteria than you can find on toilet seat . I've seen no gloves , no hair protection , only lots of laugh and banter and singing ??? You are not that good and overpriced too . Food was only a bit above average (presentable maybe ) and premises pleasant . But not very far from 8 quid breakfast apart from that .

29 maggio 2023
Non scritta su invito
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Risposta di BEAR

Thanks for taking the time to provide us this feedback, however I'm really sorry that you were left feeling so disappointed by your recent visit. Cleanliness and consistency are incredibly important to us so please rest assured that I will pass your comments on to our Store Management to investigate with the team as a matter of priority.

I'm so sorry again. I really hope that this hasn't caused you to lose faith in us completely and you'll come back to see us again soon. We'd love the opportunity to show you the great products and service that we're so proud of!

Valutata 5 stelle su 5

Coffee choice world class

Since Bear opened at Northwich we have been frequent customers for coffee,breakfast,or brunch.As long timers this we have got to know the staff and vice a versa.We wish to single out Alfie who is not only a competent barista with the beans but a welcoming and smiling face.

21 maggio 2023
Non scritta su invito
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Risposta di BEAR

Thank you so, so much for the amazing support and wonderful review! It's great to receive such fab feedback. I'll definitely pass this on to Alfie too, he'll be so chuffed :) Looking forward to seeing you again very soon!

Valutata 5 stelle su 5

My Bear adventure ...

I've been drinking Bear since 2021. Their hometown blend is perfect for everyday use, and I use it to make lattes and americanos. Delicious!

2 maggio 2023
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Risposta di BEAR

Thank you so, so much for the amazing support and wonderful review! It's great to receive such fab feedback :) Happy Brewing!

Valutata 5 stelle su 5

Great value coffee subscription

Great value coffee subscription.
I'm a regular in store but like to have the same beans to brew at home. Using the subscriprion service ensures I never run out. Goes without saying that the quality of the coffee is superb.

16 aprile 2023
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Risposta di BEAR

Oh this is so great to read! Thank you for the lovely review, Paul! Happy Brewing :D

Valutata 2 stelle su 5

Really disappointed with my first visit…

Really disappointed with my first visit here. I was looking forward to the Buddha bowl but it didn’t live up to its expectations (or name for that fact) not only was it a PLATE but for £9 all you get is 3 small falafels cut in half, a smear of Humous and a tablespoon of grains with spinach. As a starter it would be tasty, as a main for lunch as it was listed I was very underwhelmed. A Buddha bowl is supposed to be a BOWL filled to the brim with a host of tasty delights, and whilst everything listed on the menu was present, I was just sorely disappointed with the quantity for the price.

7 maggio 2023
Non scritta su invito
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Risposta di BEAR

Thanks for the review and feedback - I'm sorry that you felt a little underwhelmed by your experience with us recently.

As you can see from many of our previous reviews, we receive lots of compliments on the quality and value of our food, so I can only apologise that your experience with us didn't meet up to our usual high standards.

Please rest assured that I will pass your comments on to our Group Head Chef for him to look in to with the team. We'd love for you to come back and see us again to allow us the opportunity to show you how great our food really is! :)

Valutata 5 stelle su 5

Coffee is always excellent

Coffee is always excellent. Don’t have any complaints!

26 aprile 2023
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Risposta di BEAR

Thank you so, so much for the amazing support and wonderful review! It's great to receive such fab feedback :)

Valutata 5 stelle su 5

Mail order coffee capsules

Mail order coffee capsules. Good quality coffee in compostable capsules.

10 aprile 2023
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Risposta di BEAR

Thank you so, so much for the amazing support and wonderful review! It's great to receive such fab feedback :) Happy brewing!

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