I had an issue with my ONT, there were no un-needed questions just whether id turned it off and on again and then we got straight to sending an engineer out. Perfect, friendly, quick really no complai... Leggi di più
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After looking at options for which FW Network provider to use I decided on a Beebu 500mb connection. Here's positive notes on my experience: - Connection: Solid! I am getting what was advertised... Leggi di più
L'azienda ha risposto
Anytime I've had "an issue" with Beebu regards ' a service' they've supplied, it has always been sorted out with the utmost professionalism and curtesy ... its a fairly 'new' company that unfortunat... Leggi di più
L'azienda ha risposto
Fair contract pricing with future rises laid out in the contract ( +£3/month in April). Had a minor issue with timing of router arriving vs installation date - install was brought forward; rou... Leggi di più
Dettagli dell'azienda
- Internet provider
- Provider di servizi Internet
- Servizio di telefonia e internet
- Provider di servizi per le telecomunicazioni
Informazioni su BeeBu
Scritti dall'azienda
Welcome to BeeBu! - The home of ultra-fast broadband and outstanding customer service!
We put customer experience at the heart of everything we do, from offering affordable home broadband on the fastest networks, through to a painless sign-up journey, and consistent communications through every step of getting you connected.
Our incredible customer service team will get you connected, and keep you connected. We're on hand via online chat, WhatsApp, phone, email and our dedicated customer portal - so when you need help or advice we're here!
If you haven't discovered BeeBu yet then it's time to ditch your existing ISP and join the BeeBu Family!
We put customer experience at the heart of everything we do, from offering affordable home broadband on the fastest networks, through to a painless sign-up journey, and consistent communications through every step of getting you connected.
Our incredible customer service team will get you connected, and keep you connected. We're on hand via online chat, WhatsApp, phone, email and our dedicated customer portal - so when you need help or advice we're here!
If you haven't discovered BeeBu yet then it's time to ditch your existing ISP and join the BeeBu Family!
Scritti dall'azienda
Informazioni di contatto
1 Barnes Wallis Road, PO15 5UA, Fareham, Regno Unito
- 0333 0044 466
- hello@beebu.co.uk
- beebu.co.uk
Brilliant Home Broadband
4,3
Eccellente
256 recensioni
Ha risposto al 70% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Anytime I've had "an issue" with Beebu…
Anytime I've had "an issue" with Beebu regards ' a service' they've supplied, it has always been sorted out with the utmost professionalism and curtesy ... its a fairly 'new' company that unfortunately at times gets things wrong but always endeavors to put things right in a timely matter and compensate when it's appropriate .... keep up the great work Beebu it does get noticed.
Dean / Preston
29 gennaio 2026
Risposta di BeeBu
We really appreciate your understanding and your kind words. We’re always learning, and feedback like yours reminds us why it’s so important to keep improving.
We’re glad to hear that any issues you’ve experienced have been resolved professionally and promptly — that’s exactly the standard we aim for every day. - Team BeeBu 💛
Excellent service provided by a…
Excellent service provided by a wonderful team, internet speed is really fast and well recommend anytime.
22 gennaio 2026
Risposta di BeeBu
Thank you so much for your wonderful feedback. It’s great to hear that our team delivered excellent service and that you’re enjoying the fast internet speeds. We truly appreciate your recommendation and look forward to continuing to provide you with a great experience. - Team BeeBu! 💛
Good service
I have been with BeeBu for over one year on City Fibre. I initially had some issues which I am sure were related to the provided router, I was sent a new router (which is still unboxed) however I used my own router and BeeBu gave me help setting it up. I have had no issues at all since then. The speeds are good. I will definitely stay with BeeBu so long as my price isn’t hiked up too much when my contract expires 😁
28 gennaio 2026
Non scritta su invito
Risposta di BeeBu
Thank you so much for sharing your experience with us. We’re really happy to hear everything has been running smoothly since you switched, and it’s great that our team could help you get it all set up. It’s wonderful to know you’re enjoying fast, reliable speeds and a hassle‑free service. We always aim to keep things fair when it comes to pricing, and we’d love to keep you with us for a long time to come. If you ever need anything at all, we’re right here for you. - Team BeeBu! 💛
Very helpful and understanding
Very helpful and understanding. Dealt with my issue with a lady called Annie .Wants to make you stay with the company when you can understand and be listened to....🙂
28 gennaio 2026
Non scritta su invito
Risposta di BeeBu
Thank you for sharing your lovely feedback. It’s great to hear that Annie was able to support you with such care and understanding. We’re really glad she helped you feel listened to and valued. If you ever need anything else, we’re always here to help. - Team BeeBu! 💛
Had a complication with my home address…
Had a complication with my home address not officially recorded but Pete sorted it out eventually!
27 gennaio 2026
Non scritta su invito
Risposta di BeeBu
Thank you for taking the time to share your experience. We’re sorry to hear there was an issue with your address, but we’re really glad Pete was able to get everything sorted for you in the end. If you ever need anything else, we’re always here to help. - Team BeeBu! 💛
beebu customer service is very good.
customer service is very good.
peter was very good at explaining to me what my problems were. he also told us which booster we need as we had poor signal in our home due to different factors. we are so far happy with our decision to have beebu supply our services but watch this space.
19 gennaio 2026
Risposta di BeeBu
Thank you for taking the time to share your experience. It’s great to hear that Peter was able to clearly explain everything and help you find the right booster for your home. We’re really pleased you’re happy so far, and we’ll keep working hard to make sure you stay that way. - Team BeeBu 💛
Very pleased
Very easy transfer from old supplier (arranged by BeeBu) friendly and fast installation. Very pleased.
16 gennaio 2026
Risposta di BeeBu
Thank you so much for sharing your experience. We’re delighted to hear the switch was smooth and that the installation went well. It’s great to know you’re pleased with everything! - Team BeeBu 💛
The who yesterday there was no…
The who yesterday there was no internet , I don’t understand why this would happen. And the network is not strong all around my houses I may have to use network expander.not happy at all
9 gennaio 2026
Risposta di BeeBu
Hello Andrew, Hopefully the information provided by the customer Service Team Leader has helped resolve the issue today! We value all our customers and will always reach out and do our best to put things right once were aware of an issue! If you ever need the BeebBu support team were happy to help! Please feel free to reach out if we can be of further assistance. - Team BeeBu 💛
Brilliant company
Soon as I reported the fault they was here straight away the next day and sorted it out straight away very happy with the service. I got quick to sort out my problem.
15 gennaio 2026
Non scritta su invito
Risposta di BeeBu
Thank you for sharing your experience. We’re really pleased to hear that our team was able to get everything sorted so quickly for you. Providing fast, reliable support is something we take seriously, and it’s great to know you’re happy with the service. We appreciate your feedback and are always here if you need anything in the future!
A fantastic local broadband company
This is a fantastic local company who are very efficient and courteous. They respond to queries immediately and keep one informed of the process of installation constantly.
Special commendation is due Peter Bodle, the Beebu agent who dealt with all my questions in a polite and obliging manner!
15 gennaio 2026
Non scritta su invito
Risposta di BeeBu
Thank you so much for taking the time to share your experience. We’re delighted to hear that you found our service efficient, courteous, and responsive throughout your installation. Keeping customers informed at every step is something we take great pride in.
We’re especially pleased to hear your kind words about Peter. He’ll be thrilled to know his support made such a positive impression.
Thanks again for choosing us — we’re grateful for your trust and look forward to continuing to serve you.
Great service and support for Asus Mesh systems
Solid internet connection for a really good price and I get to use My existing Asus Mesh system without an additional modem adding to the possible complexity or increased lag.
6 gennaio 2026
Non scritta su invito
Risposta di BeeBu
Thank you for the great feedback! We’re really glad to hear you’re enjoying a solid connection at a great price. - Team BeeBu
Had a fault with ont box came out next…
Had a fault with ont box came out next day straight swap over engineer was polite and professional.
6 gennaio 2026
Non scritta su invito
Risposta di BeeBu
Thank you for sharing your experience with us. We’re really glad to hear that the team were able to get everything sorted quickly for you. A next‑day visit and a straightforward ONT swap is exactly the level of service we aim to deliver, and it’s great to know the engineer was polite and professional throughout.
Excellent customer service
I have been a customer since around August and to be fair my service wasn't brilliant as speeds were always way below what I expected and especially during Christmas I experienced a lot of dropouts and disconnects and I got to point I wanted to end my contract
HOWEVER.......
Customer service especially Pete always engaged with me to help first I was sent a router to help with the problem which didn't so they ran tests and we found out the issue was with the ONT
He arranged an engineer visit on New year's eve to swap out and since then the result is night and day with fast speeds at around 910mb on average and no drop outs
Apparently ms3 told me they had a bad batch of ont units a few years ago and sadly mine was one of them when It was installed and I was with a different provider
Overall beebu was very helpful and they went above and beyond to resolve my issues
It's nice he be with a provider that thinks of its customers rather than fob you off with excuses and false information
I would recommend beebu
30 dicembre 2025
Non scritta su invito
Risposta di BeeBu
Thank you so much for taking the time to share such a detailed and honest review. We’re really grateful you stuck with us through the rocky start, and we’re even more pleased to hear that everything is now performing as it should.
We completely understand how frustrating slow speeds and dropouts can be, especially during busy periods like Christmas. It’s great to hear that Pete and the team were able to work closely with you, identify the faulty ONT, and get everything resolved quickly — even on New Year’s Eve. We’re proud of the way our team goes the extra mile, and your feedback really highlights why that matters.
We’re delighted that your connection is now running at full speed with no interruptions. Knowing that you’re finally getting the experience you expected from day one means a lot to us.
Thank you again for your patience, your kind words, and your recommendation.
Avoid at all costs
The engineer never turned up on the day of installation. When I contacted Beebu they apologised and said it should never have happened. I had to chase several times before they finally booked a revised appointment. That went well, but despite giving the impression they have their own engineers (Dave likes a biccie with his tea) this is actually subcontracted.
Imagine my surprise to have been billed by my old ISP for ongoing service. Which is of course out of contract and twice the going rate. Imagine my surprise to plug in my old equipment to find out that my old copper cable service is still connected.
Beebu's One Touch Switch is a travesty. They launched claiming everyone else had poor customer service. I guess their actual goal was to be so poor that everyone else seems good.
15 dicembre 2025
Non scritta su invito
Risposta di BeeBu
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience. We’ve reached out to you via email with a full explanation and proposed resolution, and we hope the information provided there helps address the concerns you’ve raised.
If you have any further questions or need anything clarified, please feel free to reply to our email and we’ll be happy to assist. - Team Beebu
Outstanding customer service from Pete
I had a small issue where my order didn’t go through correctly initially, but the customer service from Pete at BeeBu was absolutely excellent. He was extremely responsive, communicated clearly at every step, and provided frequent updates to keep me informed while everything was being sorted.
Pete went above and beyond to make sure the service was fully connected and working as expected, which made the whole experience stress-free despite the initial hiccup.
The installation engineers were also excellent — very knowledgeable, professional, and they left everything clean and tidy once the job was completed.
So far, so good with the connection stability and speed, and I’m very happy with the service overall.
16 dicembre 2025
Non scritta su invito
Risposta di BeeBu
Thanks so much for your lovely feedback! We’re thrilled to hear Pete kept you updated every step of the way and made the whole process easy and stress-free. He really does go the extra mile, and it’s great to know that came through in your experience.
We’re also glad our installation team impressed you with their professionalism and care — leaving everything neat and tidy is exactly what we aim for. It’s fantastic to hear your connection is running smoothly and you’re happy with the speed and stability.
We really appreciate you taking the time to share this, and we’re excited to keep delivering great service for you!
hello I am
hello I am. I have not been to Beebu company I had to pay on December 7 29. pound direct debit Beebu. cancel my payment after 2 days on December 9 I paid 29 pounds today I called them so they received my payment service I. I called them they told me to contact the bank because. I am looking for another. company internet I have already paid the bill on December 9 service very bad but the internet is very. good service contact with people daily I am looking for another company. internet with respect L LORD
11 dicembre 2025
Non scritta su invito
Risposta di BeeBu
Thank you for sharing your experience. We understand how frustrating payment issues can be. While we’re unable to discuss payment details publicly, we’d be more than happy to go through your account directly. We will have an advisor reach out to you.
I would like to praise this internet…
I would like to praise this internet provider for their incredibly fast and professional service. Their team truly impressed me – everything was done quickly and without any issues. The internet connection works perfectly: it is fast, stable, and fully meets my expectations.
The price is also very attractive, so I can confidently recommend this company to anyone looking for a reliable and high-quality internet provider.
5 dicembre 2025
Risposta di BeeBu
We’re thrilled to hear that our team made everything quick and easy for you, and that your connection is running fast and smooth. Knowing you’re happy with both the service and the price really makes our day! Your recommendation means the world to us, and we’ll keep working hard to make sure you stay impressed. Thanks for choosing us! 💛
Service is appalling
Service is appalling, twice in two months service has gone down. This time down for 5 days. Communication is poor, customer service is appalling. I left virgin and I am massively regretting it. Avoid this company at all costs.
5 dicembre 2025
Non scritta su invito
Risposta di BeeBu
We’re sorry for the inconvenience caused by the disruption. We understand how frustrating it is to be without service, and we want to reassure you that your case has been passed to our technical team, who are actively working on a fix.
We appreciate your patience while this is being resolved and will keep you updated with any progress.
Rubbish service after 5.0pm you can not…
Rubbish service after 5.0pm you can not speak to anyone left with no internet rubbish provider
1 dicembre 2025
Non scritta su invito
Risposta di BeeBu
Hi Liz,
I'm so sorry you've had a bad experience with BeeBu - Our opening hours are between 9 and 5:30, Monday to Friday, and our team are happy to help with any issue you have. I've sent you a request for more information so we can help get this fixed for you
Thanks
Team BeeBu
Risposta di BeeBu
Thank you for your kind words! We’re delighted you found our team helpful and sincere! 💛
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