I had an issue with my ONT, there were no un-needed questions just whether id turned it off and on again and then we got straight to sending an engineer out. Perfect, friendly, quick really no complai... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
After looking at options for which FW Network provider to use I decided on a Beebu 500mb connection. Here's positive notes on my experience: - Connection: Solid! I am getting what was advertised... Leggi di più
L'azienda ha risposto
Anytime I've had "an issue" with Beebu regards ' a service' they've supplied, it has always been sorted out with the utmost professionalism and curtesy ... its a fairly 'new' company that unfortunat... Leggi di più
L'azienda ha risposto
Fair contract pricing with future rises laid out in the contract ( +£3/month in April). Had a minor issue with timing of router arriving vs installation date - install was brought forward; rou... Leggi di più
Dettagli dell'azienda
- Internet provider
- Provider di servizi Internet
- Servizio di telefonia e internet
- Provider di servizi per le telecomunicazioni
Informazioni su BeeBu
Scritti dall'azienda
Welcome to BeeBu! - The home of ultra-fast broadband and outstanding customer service!
We put customer experience at the heart of everything we do, from offering affordable home broadband on the fastest networks, through to a painless sign-up journey, and consistent communications through every step of getting you connected.
Our incredible customer service team will get you connected, and keep you connected. We're on hand via online chat, WhatsApp, phone, email and our dedicated customer portal - so when you need help or advice we're here!
If you haven't discovered BeeBu yet then it's time to ditch your existing ISP and join the BeeBu Family!
We put customer experience at the heart of everything we do, from offering affordable home broadband on the fastest networks, through to a painless sign-up journey, and consistent communications through every step of getting you connected.
Our incredible customer service team will get you connected, and keep you connected. We're on hand via online chat, WhatsApp, phone, email and our dedicated customer portal - so when you need help or advice we're here!
If you haven't discovered BeeBu yet then it's time to ditch your existing ISP and join the BeeBu Family!
Scritti dall'azienda
Informazioni di contatto
1 Barnes Wallis Road, PO15 5UA, Fareham, Regno Unito
- 0333 0044 466
- hello@beebu.co.uk
- beebu.co.uk
Brilliant Home Broadband
4,3
Eccellente
256 recensioni
Ha risposto al 70% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Super helpful
Super helpful, rang BeeBu around 2pm to say the internet was playing up they got someone out with in a few hours to sort it. They even messaged back the next morning to see if it was working okay.
23 settembre 2025
Non scritta su invito
Risposta di BeeBu
Thanks so much for your kind words! We're really glad we could get things sorted quickly for you. Our team at BeeBu always aims to respond fast and follow up to make sure everything’s running smoothly. If you ever need anything else, we’re just a call away! 😊
Pete
Had a problem with connection in a bedroom and Pete sent me out an extender straight away also had trouble with a payment which he resolved super fast which was great because who can live without internet these days. Got back to me straight away, he's very helpful.
23 settembre 2025
Non scritta su invito
Risposta di BeeBu
Thanks so much for your kind words! We're thrilled to hear Pete was able to get you sorted quickly—whether it was the connection issue or the payment hiccup. Speedy support and helpful service are exactly what we aim for, and it’s great to know Pete delivered. If you ever need anything else, we’re just a message away! 🐝💛
Excellent customer service!
Peter was great, I cannot praise the customer service I was given enough! I called up enquiring regarding internet for a property I was moving into and he managed to get a slot arranged for fibre installation as soon as possible after my move in date. Since the work was completed, my internet service has been great and uninterrupted, haven’t had any problems since. Thanking the whole team as well for helping to make this happen and a big thank you to Peter for getting it all in motion and following up to make sure things were running smoothly following the work being completed. :)
23 settembre 2025
Non scritta su invito
Risposta di BeeBu
Thank you so much for your kind words! We're thrilled to hear that Peter was able to assist you so promptly and effectively. Ensuring a smooth transition into your new home with reliable internet is exactly the kind of service we strive to provide, and it's wonderful to know everything has been running smoothly since installation.
Your appreciation means a lot to the entire team, and we'll be sure to pass your thanks on to Peter—he’ll be delighted to hear your feedback. If there's ever anything else we can help with, don't hesitate to reach out.
Wishing you all the best in your new home! 😊
Very efficient
Very efficient, friendly and helpful installers, I reccommend Beebu to others, though I am still having problems connecting some equipment, but thats probably down to me!
18 settembre 2025
Risposta di BeeBu
Thanks so much for your kind words and recommendation! We're really glad to hear the installers made a great impression. Regarding the equipment connection issues — no worries at all, we’re here to help. We've reached out to you via WhatsApp to assist further and get everything running smoothly. Looking forward to resolving it together! 💛🐝
Risposta di BeeBu
🌟 Thank you so much for the glowing review! We're thrilled to hear Annie made such a great impression. Your kind words mean a lot, and we’re so glad your experience was a positive one. Here's to more great moments ahead!
Excellent Service, Fast Installation, and Reliable Internet
My fibre internet was just installed, and the whole process was much faster than I expected. The engineers were very kind, and the internet works perfectly. I’m getting the maximum speed that was offered, which is well above the guaranteed minimum. I haven’t been using it for long yet, but so far the connection has been stable.
I’m also very happy with the customer service. Before installation, I had a simple question and reached out to several providers via online chat. With another provider, I had to wait 45 minutes and still received no reply, but at BeeBu my question was answered immediately, and this was a dominant factor for my choice. After installation, I even received a follow-up phone call to check if everything was working fine, which not many providers bother to do. Overall, I’m very happy with my decision.
17 settembre 2025
Risposta di BeeBu
Thank you so much for your detailed and generous feedback! We're thrilled to hear that your installation went smoothly and that you're enjoying the full speed and stability of your new fibre connection. Our engineers will be delighted to know their kindness made a difference.
We also really appreciate your comments about our customer service—it’s great to know that our responsiveness helped guide your decision, and that the follow-up call added to your positive experience. At BeeBu, we genuinely care about making things easy and reliable for our customers, so it means a lot to hear that reflected in your review.
Thanks again for choosing us—we’re here if you need us! 🐝💛
really helpful sorted my issue
Pete was really helpful sorted my issue quickly
19 settembre 2025
Non scritta su invito
Risposta di BeeBu
Thanks so much for your kind words! I'm really glad Pete was able to help and get everything sorted quickly for you. I'll be sure to pass your feedback on to him—it'll mean a lot!
So far so good
So far so good, top services great customer services and i can't thank you enough for great experience.
19 settembre 2025
Non scritta su invito
Risposta di BeeBu
Thank you so much for your kind words! 😊 We're thrilled to hear that you've had a great experience with our services and customer support. It means the world to us to know we're doing a great job! If there's ever anything more we can do for you, just say the word — we're here for it!
Pete (customer service) was very very…
Pete (customer service) was very very helpful with the set up problem I had, maybe one of the best guys ever encountered as a customer service person, cannot thank him enough for his help, was very appologetic if he could not contact straight away
18 settembre 2025
Non scritta su invito
Risposta di BeeBu
Thank you so much for your kind words! We're thrilled to hear that Pete was able to provide such outstanding support—he truly goes above and beyond to help our customers, and your feedback means the world to us. We’re lucky to have him on the team, and we’ll be sure to pass along your appreciation. If you ever need anything else, we’re just a message away!
Very thorough and phoned me back after…
Very thorough and phoned me back after an hour to check everything was still ok
17 settembre 2025
Non scritta su invito
Risposta di BeeBu
Thank you so much for your kind words! 😊 We're really glad to hear you felt well looked after — following up is just one of the ways we try to make sure everything’s running smoothly for you. If there's ever anything else you need, we're only a phone call away. Thanks again for choosing BeeBu! 🐝
Great explanation from Pete in a…
Great explanation from Pete in a language that a dinosaur like me could understand. A very simple process at a competitive price.
16 settembre 2025
Non scritta su invito
Risposta di BeeBu
This absolutely made our day — thank you! Pete’s got a real knack for making things clear and approachable, and we’re so glad he could break it down in a way that felt easy and stress-free. We’re all about keeping things simple and fair, so it’s lovely to hear that came through. Thanks again for the kind words — we’ll make sure Pete gets the credit he deserves! 🦖💛
Great service after a shaky start
Signed up back in April; Beebu service in our area is provided by F&W Networks, seemingly a sister company of Hey!Broadband, and their installer was a bit slapdash plus they needed work from civils, then after all that an extra provisioning delay meant our service was eventually live 3.5 weeks later than planned. But once it was live it's been really great; I'm using alternative routers not the provided one and wired it's consistent 905Mbps down and 920Mbps up with low pings (5ms unloaded, 7ms loaded). And the price is more than fair. All in all a great choice and I hope they go from strength to strength.
15 settembre 2025
Non scritta su invito
Risposta di BeeBu
Thanks so much for sticking with us through the early hiccups — we know the road to getting connected wasn’t the smoothest, and we really appreciate your patience. It’s fantastic to hear that once everything settled, your experience has been top-notch. Those speeds are seriously impressive, and we love that you’ve got your setup dialled in just the way you like it.
We’re thrilled you’re happy with the value and performance, and we’re cheering right alongside you for more good things ahead. Thanks again for the kind words and support — it means a lot! 🐝
Excellent communication
Excellent communication, excellent telephone manner, extremely helpful.
16 settembre 2025
Non scritta su invito
Risposta di BeeBu
Thank you so much for the lovely feedback! We're really glad to hear you had such a positive experience — clear communication and a friendly voice on the other end of the line can make all the difference, and it’s great to know we hit the mark. We’ll be sure to pass your kind words along to the team — they’ll be chuffed! 🐝
Pete was amazing!!
Pete was amazing!!
Enquired, opened the live chat spoke to a lovely employee called Pete, never pushed the sale, gave me all the answers I needed and go the wheels in motion very quickly. Would highly recommend. Small team but very effective.
16 settembre 2025
Non scritta su invito
Risposta di BeeBu
Thanks so much for the kind words! We're thrilled to hear Pete made such a great impression — he's a gem, and we’ll be sure to pass this along to him. We believe in keeping things simple, honest, and helpful, so it’s lovely to know that came through in your experience. Thanks again for the recommendation! 🐝
Great customer service
My property is in a location that's tricky to get good broadband coverage. I contacted Beebu and had a good long chat with Pete, who checked all the details for me and found I could get fibre broadband to my property. I'm looking forwards to changing providers and a speedy connection!
16 settembre 2025
Non scritta su invito
Risposta di BeeBu
Thanks so much for your kind words! We're thrilled to hear that Pete was able to help you navigate the broadband maze and find a fibre solution that works for your property. We know how tricky coverage can be in certain areas, so it's fantastic to hear you're looking forward to a faster, more reliable connection.
We’ll be with you every step of the way as you make the switch—and if you ever need anything, our team is just a call or message away.
Welcome to Beebu! 🚀
Internet update
Annie was amazing she sorted everything out very quick and was a pleasure to talk to
15 settembre 2025
Non scritta su invito
Risposta di BeeBu
Thank you so much for your kind words! We're thrilled to hear Annie was able to get everything sorted quickly and made the experience such a pleasure. We'll be sure to pass on your lovely feedback—she’ll be delighted to know she made a difference. If you need anything else, we're always here to help!
Annie was extremely and efficient aimed…
Annie was extremely and efficient aimed to save me money not just put me on a higher package for the sake of it, gave me tips on how to get the most out of my broadband. Five star customer service. Highly recommend Beebu
15 settembre 2025
Non scritta su invito
Risposta di BeeBu
Thank you so much for your fantastic review! We're delighted to hear that Annie provided such thoughtful and efficient service. It's great to know she focused on finding the best value for you and that her tips helped you get the most out of your broadband. We’ll be sure to pass on your kind words—she’ll be thrilled! Thanks again for recommending Beebu and giving us five stars 🐝💛
Low quality connection
I have been using your service for three days, and unfortunately the experience has been very disappointing. While you state that speeds are guaranteed to the modem, this is of little practical value, as my family and I need reliable connectivity through the router and Wi-Fi in order to use the service.
In reality, the connection keeps dropping off, and we have had to continue relying on mobile data, as the service has not provided stable or usable internet access throughout our home. This makes the subscription feel ineffective and irrelevant to our needs.
I wanted to share this feedback so you understand how frustrating it is for customers when the service advertised does not meet expectations in real daily use.
9 settembre 2025
Risposta di BeeBu
Hi Mohanad,
I'm really sorry to hear that you've been having issues with the service. I understand that you feel the service is not as advertised. While Wi-Fi performance is impossible to guarantee, Our team do what they can in order to improve your end experience as much as is reasonably possible. I know our team were in contact with you via our livechat shortly after you went live but we weren't able to get a response from you.
We'll get someone to contact you straight away to see if we can resolve these issues for you!
Thanks
Team BeeBu
Pete was awesome
Pete was awesome. He came retrieve the router and did some magic that made it work well after he returned it
28 agosto 2025
Non scritta su invito
Risposta di BeeBu
Hi Abiodun, Thanks so much for your awesome review! We'll be sure to pass your words on to Pete. If you ever need a hand with anything else, be sure to let us know!
Thanks,
Team BeeBu
Communication on install date not good
Communication on install date not good. Had to chase for date and time. Never cleaned brick dust up in outside porch. Other than that all good
3 settembre 2025
Risposta di BeeBu
Thanks so much for your honest feedback. We're really sorry to hear that the communication around your installation date didn’t meet expectations, and that the clean-up wasn’t handled properly—that’s not the standard we aim for. We’ve since reached out directly and we truly appreciate your patience and understanding.
It’s great to hear that everything else went well, and we’re glad you’re happy with the service overall. If there’s anything more we can do, we’re always here to help. 🐝
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