Very inefficient engineers sent onsite who have no clue on what they are doing.. but well trained to put the blame on customers to extract money later on. They work together nicely as a team to find w... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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Customer service is incredible. Hats off to Tara from the CS team who really looked after us. Special shout out to Paul the installer, super patient, very polite and did a fabulous job installing... Leggi di più
Great Overall experience with Bean Machine. Repair Service and follow up work. Demie was really helpful and swift with getting the unit back to us. The Connoisseur's are going to be out in force for... Leggi di più
Just want to thank the customer service team for their help! We had a slight delivery issue with our new coffee machine + were assisted by Farheen, who was so helpful + professional! She was able to r... Leggi di più
Dettagli dell'azienda
Informazioni su Beanmachines
Scritti dall'azienda
Established commercial coffee machine and servicing specialists. We proudly supply bean to cup and traditional espresso machine packages to UK businesses.
Informazioni di contatto
Regno Unito
- beanmachines.co.uk
4,3
Eccellente
223 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 37% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Mark Fraser was exceptional
Mark Fraser was exceptional,he serviced the machine with myself last year aswell as this year and he’s incredible and really informative. Service was quick and smooth and it was an overall really nice experience.
17 giugno 2024
Non scritta su invito
Sean was amazing help
Sean was amazing help, gave great advice to for preventative measures and couldn’t be more helpful. Thank you Sean!
13 giugno 2024
Non scritta su invito
Always great service
Always great service, second time having Sean onsite, very helpful.
12 giugno 2024
Non scritta su invito
Very helpful and knowledgeable…
Very helpful and knowledgeable engineer. Prompt arrival and efficient. Happy to answer queries and give advice. Very happy to recommend
10 giugno 2024
Non scritta su invito
Paul - Whitby Pavilion
After an initial delay, through no fault of his or indeed ours , Paul Singleton installed our machines today. He was professional, informative, patient, considerate and willing to understand where my staff were coming from. Sensitive to the environment he was in ( we had to offer some degree of service to our customers ) he was happy to 'work around' . Much appreciated. A great advert for your company.
22 maggio 2024
Non scritta su invito
Sean was excellent
Sean was excellent. Excellent service, polite and good recommendations.
23 maggio 2024
Non scritta su invito
Sean was friendly and very helpful. And polite
Sean was very helpful and polite. He was very thorough. And would recommend him
23 maggio 2024
Non scritta su invito
Sean has given us brilliant service…
Sean has given us brilliant service while installing new machine ,
22 maggio 2024
Non scritta su invito
Thank you to Sean brilliant Engineer and Demie Customer Services
Sean the engineer was amazing very professional very qualified and repaired the machine very quickly. Was great to have someone experienced to put it right. No question wasn't answered and trained me on some items I didn't know that would help the machine. Great Asset to Bean Machines keep up the good work Sean you are brilliant. And to Demie their Customers Services Lady thank you for listening to my needs and getting the engineer out so quickly. Without your help the machine would not have been repaired and there would have been a lot of unhappy staff. Thank you both for making my job easier today. Maria Nelsons Wimbledon
27 febbraio 2024
Non scritta su invito
Very helpful with what we needed and…
Very helpful with what we needed and with the process
looking forward to getting our new machine
8 novembre 2023
Good price good staff
6 ottobre 2023
A very simple and thorough experience
A very simple and thorough experience, from initial contact, to choosing the right machine for our needs - Scott was very knowledgeable and helpful, guiding us to the right option.
22 settembre 2023
Professional and delivered as agreed
10 agosto 2023
Efficient, Effective and Timely
The team member was professional, polite and efficient.
The job was dealt with swiftly and in a timely manner.
10 agosto 2023
The service engineer did an incredibly…
The service engineer did an incredibly thorough job whilst teaching our coffee makers too!
10 agosto 2023
Expensive, Hidden Charges
Expensive, very contractual, poor value for money on both the supply of the machine and coffee beans. Avoid this company, beware of additional costs at the end of the contract if you do sign up.
15 agosto 2023
Non scritta su invito
Risposta di Beanmachines
Thank you for taking the time to share your feedback with us. I'm sorry to hear about your less than satisfactory experience with our company, and I'd like to address your concerns.
Regarding the contractual aspect of our services, we apologize if it has caused any inconvenience. Contracts are in place to outline the terms and conditions of the agreement, but we are continually working to make them more transparent and customer-friendly.
Your feedback has prompted us to review our communication and make sure that future customers are well-informed about any potential fees associated with the contract's conclusion.
If there is anything specific you would like to discuss or if you have any further concerns, please do not hesitate to reach out to our customer support team.
We take your feedback seriously and will use it to refine our services and make them more customer-centric.
Great service
22 luglio 2023
Non scritta su invito
Arrived when they said
Arrived when they said. Fixed the machine in minimal time and now it works perfect. Gave me some advice and simple tips on how to avoid problems in the future. I was entirely satisfied with the service I received.
28 giugno 2023
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