Quick responses and answered all my questions with ease. Sourced an additional item that isn't standard and on their website EDIT: Having had delivery there was an issue with one of the items. 5... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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I’d like to say how amazing the customer service rep Charlotte was when I found out I had a damaged item. Nothing was too much trouble, she was super helpful and apologetic, these things happen !! Ho... Leggi di più
Excellent service. Products arrived in good condition, well packed. The delivery drivers helped check the contents were not damaged and took photos as well apart from the shower door which is flat pac... Leggi di più
Great customer service resolving a damage shower handle. With massive thanks to MUQADDIS! I should have also updated my previous dissatisfied review but have not had the chance to do that yet but... Leggi di più
Dettagli dell'azienda
Informazioni su Bathroom Mountain
Scritti dall'azienda
Welcome to Bathroom Mountain, where we take pride in helping you create the bathroom of your dreams without breaking the bank. We recognise that the bathroom is far more than just a functional space—it's a sanctuary for relaxation and rejuvenation.
We firmly believe that a bathroom is the most important room in the house. Whether it's a brisk morning shower, a soothing evening soak, or a bath-time haven for rubber ducks and muddy dogs, the bathroom plays an essential role in our daily lives.
Uncompromising on quality and design, we're committed to offering you unbeatable prices and year-round savings. From contemporary aesthetics to traditional craftsmanship, everything you need for your perfect bathroom is available at everyday, low prices.
ServiceOur dedicated customer service team stands ready to provide expert advice and guidance via online chat, email, or telephone. Whichever communication channel you prefer, we aim to deliver exceptional customer service to assist with any queries, needs, or concerns you may have.
ProductOur extensive range features a variety of bathrooms and accessories to suit every taste and budget. From complete bathroom suites to individual elements like mirrors and accessories, we've got everything you need to realise your dream bathroom.
PriceWith a focus on affordability, we offer fantastic low prices on all our products. Plus, enjoy free next-day delivery on orders over £399 to most UK postcodes. We regularly run promotions to ensure our prices remain highly competitive.
Store LocationsWe welcome you to visit us at our stores in Stoke-on-Trent, Basildon and Stockton-on-Tees, where you can explore our ranges in person.
Scritti dall'azienda

- Affordable Luxury:
- Every bathroom product is thoroughly scrutinised to meet our stringent quality standards. Our competitive pricing ensures you don't have to compromise on quality, and we offer free next-day delivery on orders over £399 to most UK postcodes. Explore our full range on our website.
- Customer-First Approach:
- We're devoted to delivering an effortless shopping experience. Our friendly customer service team is at your disposal, offering expert advice or bespoke quotations via online chat, email, phone, WhatsApp, or social media platforms.
- Swift UK-Wide Delivery:
- We provide free next-day delivery on orders over £399 to a broad spectrum of UK postcodes. Additionally, our Stoke-on-Trent, Basildon, and Stockton-on-Tees showrooms offer the opportunity to see our extensive range in person.
- Your Opinions Shape Us:
- Your feedback, whether it's glowing praise or constructive criticism, is invaluable to us. Our senior management team reviews all customer feedback as part of our commitment to continuous improvement. Your perspectives are integral to our strategy and help us serve you better, each and every day.
Informazioni di contatto
Harewood Street, , ST6 5DX, Stoke-on-Trent, Regno Unito
- 01782 405047
- customer.service@bathroommountain.co.uk
- bathroommountain.co.uk
Chiedi ai clienti di scrivere una recensione
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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Haider Jamil was so helpful and kind…
Haider Jamil was so helpful and kind ,sorted out my delay and return so efficiently will definitely use mountain bathrooms again and recommend
Prompt replacement of damaged item
Although I have already submitted a review , I will repeat what I have said.
Despite being disappointed to receive my order damaged in transit, I was pleased to receive a replacement the following morning, Thanks to Tim from Customer Services. That’s what I call a first class service
Very good company to deal with
Very good company to deal with, but after going to their showroom, I couldn't actually purchase to take away which a bit disappointing. The prices are excellent, and Customer Service by Ben at Edge Lane Liverpool was superb. I was able to order what I required and it was delivered on the date we chose.
Easy to use website
Easy to use website, delivered quickly, excellent product. Good value for money. Will use again.
Bathroom Mountain delivered on time
Have bought from Bathroom Mountain a few times and always easy to deal with. Delivery always on time and kept informed.
Muqaddis was really helpful and sorted…
Muqaddis was really helpful and sorted out my query when I called customer services. Many thanks
Don't open the box, or no able to return
They are doing quick delivery, quite response. However, it's v difficult to return, they have very straight policy to return product, majorly on the packaging.
As my builder opened the box, the string will be cut off, and the box needs to take off sellotape to open. The box will need more sellotape to hold the string, and to close the box tightly, for the delivery people safety. I have tried to take off the sellotape, the string will go away.
In another word, once your opened the product, the box is opened, they will say it's not on the original packaging way as you used your own sellotape. We really don't like the product... Money is fine, but the product is not a good quality stuffs.
I have emailed them a few times, still not able to get to the returning process. My first bad experience in online shopping in the UK...
8/10
There was a mistake with the delivery but it's here now.
The LCD light around the doors is only bright enough for nipping to the loo at night. You couldn't pluck your eyebrows by it as it's not bright enough.
Quite nice looking with the doors open.
Excellent products and great staff
Ordered complete bathroom suite in middle of July. Got it delivered in no time.. great products and excellent staff at hand to help answer all my questions. There was a small hitch with one of the deliveries but it was quickly sorted. One of the best thing about BM, they have multiple options to choose from.
I was very happy with the professional…
I was very happy with the professional service provided by Saba fatima of Bathroom Mountain. I will definitely be buying from them again.
Haider from customer service helped me…
Haider from customer service helped me sorting out returns and assisted to order a shower screen, he was happy to answer the questions we had and well explained some terminologies we are not familiar with .
Great- quick and loved product
Items arrived extremely well packaged…
Items arrived extremely well packaged and in excellent condition. Hayaam was so helpful when I had a query via the online chat and sorted out a return for me with ease (return due to my error). Would highly recommend.
Muhammad was extremely helpful with the…
Muhammad was extremely helpful with the order. Completed it quickly and efficiently.
Great end to end experience, amazing customer services
Bathroom Mountain experience has been v positive! Order delivered promptly with good comms re delivery time slot, good quality items, and when finding I had an issue with the bath and needed to return it, customer services were extremely responsive and helpful with actually two advisors emailing me back within minutes to support the return, delivery pick up date etc. Harmain was specifically v helpful in providing an update and issuing the refund. Not experienced customer services like this! Solid.
Professional service
After a few initial problems we finally…
After a few initial problems we finally got there, all products are spot on.
The customer service and communication from Mussab is second to none he is impeccable in everything he has done, cannot thank him enough he is a credit to bathroom mountain…. Again thankyou Mussab for all your help I appreciate you
Bathroom mountain - excellent service
Bathroom mountain had the radiator at the most competitive price, and it arrived on requested day, excellent quality.
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