Bath Planet Recensioni 53

Seven months, twenty days later. A three-day job that started the day after Mother's Day. And here we are still waiting for material. Starting with salesman, call BCI Acrylic three time to verify the measurements would work without having to do concrete work or remove vanity. Two days later, a contractor came out to remeasure to make sure everything was correct. We got a call for material in and set a date. The first was the shower pan was the wrong one and had to be re-ordered (three more weeks for that). But they went with the chiseling concrete out to make the pan fit work. Also, the concierge of BCI Acrylic called, they had to cut our marble vanity in half to fit the pan and would be replaced by them. Then there was the wall that wasn't measured correctly and that had to be ordered. Now the doors and the supports are too short for the walls, that is being reordered but never made it to the house. So, here's another issue for me (homeowner) to deal with three pipes coming out of the wall caped from the other sink and no floors tile for the missing vanity half.
BCI Acrylic has had eight months for damage control now. They have replaced the walls and shower doors in November 2023. The contactor left an overpowering smell from the adhesive used to anchor the walls and I had to use a third-party vendor to come to remove the odor at a cost of $849.76 to ozone the area after waiting from 12/8-15/23 for the company to do something about it. Now being bounce back and forth now on the vanity replacement.
Good Luck,
Houston, TX

I changed my mind the next morning and called the corporate office. Now I got off the phone with them threatening to put a lean on my house

They took a $10,000 deposit and haven't started construction on a bathroom remodel 6 months after contract was signed. Will not return emails or phone calls. They stole 10k and brining them to court is the only option left to get a deposit returned after zero work was done. Horrible. Crooks and scam artist. Stay far away.

We signed our contract in January 2023 and explained we were having company in May. “Oh, this is only a three day project“. Delays began with obtaining permit; wrong pan ordered due to incorrect measurement; wrong size door ordered & installed (3/4 size) that had to be reordered & replaced. Had to wait several more weeks for the installer to finish job he was on. Finished project in September 2023 - NINE months late! Do not recommend this company!!

I would like them to come out and finish the project they started. They got my money last March and here I am with a shower that has been torn apart for almost three months. Won't return my called so how am I going to get it done. I am ready to file a lawsuit. If anyone else is let me know

I had 4 bath companies come out for a free quote.This company was the most expensive,and use disgusting sales techniques too.

They quoted my wife $19K for a XL walk in shower with upgraded walls,and a shower rod.

No thank you.

Seriously whatever you do, do NOT choose this company for your bathroom remodel. I have never dealt with customer service or installation of a project this unprofessional and honestly horrible. The sales pitch is very forceful, but they show great pictures of remodels and emphasize how they ensure it is done in one day. That is the main selling point. They do the measurements and set up an installation date for you, and promise it can get done soon. Then when they absolutely destroy your plumbing, completely mess up measurements so they have to come back and do it again, and have an incredibly rude installer fix your items and leave your house trashed, they have the audacity to say that they owe you nothing and we should be grateful that they fixed THEIR MISTAKES for no additional charge. They literally destroyed our plumbing, water pressure, and measured wrong so had to reinstall the panel. And then when we spent hours on the phone with them about this, they finally agree to fix it. But they will send out crotchety workers who will give you the run around about fixing it, and constantly need new repairmen to fix the issues. Then, even though you haven’t been able to use your shower (and sink) for weeks, they say they don’t owe you anything and will not adjust the price. This is the most insane company I have ever dealt with. Please, please, consider using an alternate company for your services. I am 12k in debt for a shower that doesn’t even look good, and dealing with a company who does not return your calls when you have a major customer service or installation issue.

The products are made in China and they peel off the wall. Unreal spent all this money and time and had to call another company to replace it because they didn't back up the warranty and blamed me for there mistakes!! ARE YOU KIDDING ME

Never sign a contract with bath planet. They have lots of hidden agenda not favorable to customers.

We hired BP to install a walk-in shower as part of a larger bathroom remodeling project in 11/2022 - completed in 3/23. Just the facts:

Pros - we are pleased with the final shower product, but not pleased with the process at all.
Cons - although BP was fully aware of the nature of our entire bathroom remodeling project, unbeknownst to us, they initially installed a shower in 11/22 without pulling a permit! Since we could not move forward with the rest of our project, the shower had to be pulled out and a new one ordered, which was not installed until 3/2023. However, the ‘new’(?) shower installed was soooo dirty, with smudge marks and boot marks on all three walls as if someone walked on the walls! It was so bad that a ladder was needed to remove all of the smudge marks and we insisted that BP contractors return to clean the entire shower walls. But why they even felt that it was ok to install such a dirty product, after having to remove an initial shower due to their failure to pull a proper permit, is mind boggling! Finally, the BP contractors broke a glass picture frame and vent, though never reimbursed us!

Bottom line, is that the BP process was very disappointing and very concerning. But so far, the final product has been fine🤞. Just beware!

Overall work was ok, bath planet of stl are nothing but crooks, DO NOT trust the salesman he will lie thur his teeth and promise the world, he will write it on a quote so you think it's fine and then puts what he want on the contract, and by the way the contract in nothing but a useless piece of paper, they took me to the tune of 23,700 dollars and I had to buy my self things that there lying salesman promised us, I have a few problems but I will not call them to repair, I will not even let them on my property, my advice is if bath planet of stl calls you RUN away as for as possible, crooks, liars, and should not be in business and trust me I tell everyone

We had Bath Planet put in a new shower to make it safer for us. We now have a beautiful shower we can not use. The floor is so slippery the rubber floor mat does not stick. At first I wasn't concerned because Bath Planet is a big company who will stand by their work. WRONG...I talked to Mike who gave me several suggestions including , scrubbing the floor and putting down sand strips. Nothing helped!! I am having another company come in and put a rough finish on the floor. This has been a great inconvenience.

I would give them a negative 1 if possible. We waited and were misled from the beginning. Months went by before anything was ever installed and when it did get installed it looked like a 3rd grader did the job. We complained and months have went by with empty promises that it was going to be made right. Still holding my breath and we are now almost to a year waiting for a 13k remodel job. Horrible customer service and horrible install. We won't even show our family.

My experience with Bath Planet was very positive
from the sales person to the installer who was very professional with exceptional skills and a passion for what he do.
Thanks a lot Mr. Terrell Tillis

Guy came in with a suitcase. Showed him damage in bathroom. He showed us a power point presentation then filled in a quote on bath planet stationary - nothing about demolition timing etc. Just how much. Opened suitcase and showed us materials that could be used. Finished writing in numbers with just project cost and if we wanted to finance. None of it was remodeling that he said could be done. What a joke.

PLEASE READ. Possibly the WORST experience. Take the time to do your research on Bath Planet. Don’t be bamboozled by their salesperson, price, and false promises. This will not be a one day project and the crazy high amount of money will not ensure top quality product or a workmanlike experience, as we were told it would. I’ll try to make this succinct because there is so much. On day one of the project, no show from workers. Day 2, workers came and CRACKED a bathroom floor tile, which still hasn’t been replaced. Day 3, the project is still not done. Day 4, we’re told the project is “done,” though it wasn’t (there was no shower rod installed), and later that night the ENTIRE TUB LEAKS from the second floor onto the hardwood floors of the first floor (see photo) - this was due to a faulty bath drain stopper, inadequately testing the tub, and improper installation. They had to replace the drywall and ceiling downstairs in the kitchen and repaint. Day 5, a worker shows up unannounced/unscheduled with a RANDOM SHOWER ROD we didn’t agree to. The shower rod was not the same as contractually agreed upon due to a lack of proper measurements during initial meetings - we had to research what new rod would fit for them. Zero care and disregard for disrupting our personal schedule. Audaciously expected us to be at their disposal to accommodate them beyond the scope of the promised 1 day project. The quality of the bathroom itself is SUBPAR at best - we contested a blatantly obvious crooked “window kit,” unsmooth caulking, loose faucet, and paint damage to the bathroom ceiling, just to name a few. We had to request that they paint the bathroom ceiling as they argued it’s “standard [for them] to leave it that way.” The entire project took OVER 7 BUSINESS DAYS across the span of now three months. We haven’t heard from anyone in the company for almost two months, as they have stopped responding to our requests for them to complete the project. They were entirely uncaring and INVALIDATING when discussing a resolution to all of their faults and have threatened DEMAND FOR PAYMENT even though the job is not complete. Simply a money hungry business with extremely poor customer service and extremely poor bathroom quality. Do yourself a favor, save your money and look elsewhere. ANYONE would be better.

UPDATE - The owner visit the job and confirmed that the glass needed to be replaced. He replaced it with a much thicker glass, which works great. This was done within one week.

We spent $28,000 on one bath, one shower and 1 vanity. We were told the products that they used are the top of the line, but they are not. The glass shower door is so thin that it shakes when you barely touch it. We have complained to Bath Planet (using their sub name of Four Seasons Home Products), and they became angry with us and treated us as if we were in the wrong for not liking the cheap thin glass they installed. They are so nice when they want your business, but if you dare complain about the work they performed, you are treated like crap. This is from the lady who answers your phone call to the guy who came out to check out the complaint. This guy was so rude that my husband kicked him out of the house. What happened to the nice people who grinned when we gave them a $28,000 check. They are refusing to replace the shower doors with a high quality glass that they said their product was. We now have to find another company to give us the high quality that Bath Planet promised. DO NOT USE THEM.

My experience with Bath Planet Atlanta was absolutely awful. What is sold as a 2 day install turned out to be 30+ days. The initial installers did shoddy work even damaging the walls in the adjoining bedroom and closets. After getting them to come out to work on what was an unfinished bathroom remodel/installation they thought only priming the damaged walls was sufficient and told me I would have to paint the walls on my dime. Only weeks later after having another installer come out over and over (literally 3 times) to clean up behind the initial installers--missing stuff he should have been catching and fixing—Bath Planet finally budged and painted the walls. But let that sink in: the company that did damage to my walls wanted me to fix their damaging work on my own dime. What’s worse about this entire experience is that the owner, Daniel Bradley, once he gets a hold of you doesn’t have any of his team take ownership of their shoddy work or awful customer service. They’re all lying together, and he supports their lies and lies right along with them/not providing any customer service himself. I’ve never seen anything like it. It was truly an amazing experience to watch an owner not try to help a customer and side with his unprofessional/shoddy team. (When I worked at the airlines we upgraded ppl to first class for far less company inconveniences.) But I guess they say a fish rots from the head down.
ALL PICTURES ARE TAKEN AFTER THE INSTALLERS THOUGHT THEY WERE DONE WITH THE INSTALL! (Imagine that! Look how unfinished. They even left remnants of the tub they were breaking down in my lawn.) Look elsewhere for your remodel! They don't deserve your business. These installations aren't cheap and their craftsmanship and customer service is shoddy to say the least. They don't ever return phone calls.

I paid a $4,000 deposit to Bath Planet for a tub to shower transition on 6/13/2022. Work was to begin within 6 to 8 weeks. The work never started and no one returned my calls (I have TMobile phone logs to substantiate my calls). Bath Planet claims I never called. I am demanding a full refund. I filed a complaint with the Better Business Bureau (#17741795) & an arbitration is scheduled for 11/10/2022.

Please be cautious about expecting too much from Bath Planet of Atlanta, especially if you are a consumer who appreciates returned telephone calls, reliable information, or responsiveness to your concerns. In March 2022, I signed paperwork with their sales representative for replacement of my master bath shower and tub surround. A week later, the technician did the first measurement, and I waited for the second required measurement to be done to complete their contract. I had also been told to be patient because of “supply chain issues.” So, I waited patiently. Suddenly on June 2, Bath Planet called and set an appointment for June 7 for the installation without the required second measurement or any explanation about why the second measurement was unnecessary. Late on the evening of June 6, however, they cancelled the appointment because, as the caller said, "a workman dropped the shower pan and broke it." However, no one could explain what that meant as far as rescheduling the installation was concerned (a week? a month? another 2-3 months?). None of my requests for additional information were returned, even by the salesman who had assured me that he would always be available if I had questions. After several days, I was able to speak with someone identifying himself as the warehouse manager; he told me that they would give my installation “the highest priority,” and it should be in early July. By mid-July, I still had not heard anything from anyone. Again, no one seemed to be able to give me any kind of a status update, and no one would return my calls. By the end of July, I was totally frustrated with their lack of responsiveness or even the most basic information, and I cancelled the contract by certified letter. Amazingly, starting 2 weeks after they received my letter, I received a series of phones calls. The first Bath Plant caller wanted to know how I was enjoying my Bath Planet products! Days later, another caller asked what the status was of my installation. Later, others wanted to do the second measurement and still others the installation. I have asked for a partial refund of the very large deposit they requested (and which I paid in cash) back in March. They refuse to give me even a partial refund, and no one has ever apologized for the inconvenience and frustration I endured. In fact, they insist they want to continue with the installation, but I realize now that if I had a problem with the quality of the materials or performance of their product, I would never receive any response or corrective action. The loss of my large deposit has hit me very hard because I had saved for years to have this work done. I would rather that, though, than have a disaster in my master bathroom that I could never get fixed!