Waste of time. Two deliveres of the bath tub two were faulty. If the time is of an essence for your project please do yourself a favour and use a more reliable company. Refund was processed promptly t... Leggi di più
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Placed my order son Wednesday afternoon and received the bath the next day! Problem with bath panels (my fault) called Ameena from customer services who sorted everything efficiently and swiftly. Th... Leggi di più
Just over 2 years ago we renewed our bathroom. Many of the items purchased were from the Bathcenter, Chesterfield. We are delighted with the products we chose. Recently, we found a small crack in the... Leggi di più
Amazing customer service. Promptly answering my emails when I had product queries and then when I did order the products, they were delivered within 24 hours by a polite driver. Brilliant service.
Dettagli dell'azienda
Scritti dall'azienda
We have been supplying bathrooms to both Retail and Trade throughout the UK since 2005. Based in Chesterfield, Derbyshire, we are a family run business who value service above all else and now have a combined 40 years experience in the Bathroom retail and trade markets. We are able to sell just about anything which could be required to create the perfect bathroom.
Informazioni di contatto
Unit 21 Storforth Lane Trading Estate, S41 0QQ, chesterfield, Regno Unito
- 01246 550199
- info@bathcenter.co.uk
- bathcenter.co.uk
4,0
Molto buono
152 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 77% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
An absolute shower!
An absolute shower!
I bought a bath and side panel, admittedly 11 months past.
However due to Covid complications, I left the equipment "as delivered", until today.
Having set the bath legs to the recommended height (in my bedroom as a dry run), I then unpacked the side panel and noticed a split on the top crease.
I then sent an email to the Bathcenter, with photos that clearly highlighted the bedroom dry run and the plastic packing still on the equipment; the response received was that I had exceeded the 30 day return and quoting the cost of a replacement panel at circa 150 GBP.
Absolutely disgusted with them and would never use them again.
30 aprile 2021
Non scritta su invito
Risposta di Bathcenter
I am truly sorry about this and completely appreciate your frustration, unfortunately almost a year is just to long to report a damaged item. We are however going to look into how we can improve in the future and will be changing from the industry standard 30 day returns to 60 days, this should give anyone ample time to check there items and get free of charge replacements.
Bought a bath that was the wrong size…
Bought a bath that was the wrong size contacted customer services and Martin at The Bath Center couldn’t have been more helpful, talked me through the range they stock and worked out a bath that would fit and what type of bath that would suit the space, they kept me informed of the new delivery and collection of the mistakenly ordered one, the delivery driver was brilliant and the bath I received was much better quality than my old one and looks great, I can’t recommend them more really great company to deal with.
16 gennaio 2021
Non scritta su invito
First class
First time customer with Bathcenter and have found their customer service to be excellent, Ameena at Bathcenter has kept us informed of order and responded quickly to our emails. Delivery of items is also prompt, highly recommend.
12 ottobre 2020
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Excellent
Excellent, ordered a wetroom and it was delivered 9.30 the day after, just what I wanted as well.
23 agosto 2020
Non scritta su invito
Worst experience ever
Worst experience ever,
I odered a bathtub online. At the scheduled delivery date the delivery driver called and asked if I could come and meet him to pick up the bathtub with my own car, I declined and the delivery date was rescheduled for the following week. The following week the wrong bathtub was delivered the evening before the agreed delivery date. After complaining and chasing bathcenter to replace the bathtub the correct bathtub was delivered a few days later, missing the protective film and the delivery driver handed me the bathtub legs in a package falling to bits. Never ever I would use this company again.
21 agosto 2020
Non scritta su invito
Risposta di Bathcenter
Im sorry you have had such a bad experience, it appears our delivery company has under performed on this occasion, i will take it up with immediately, apologies again.
Excellent service
Wasn’t sure about ordering big items online but the bathcenter was excellent easy to order, I was updated frequently about my order and delivery came on time. Haven’t fitted units yet but checked items and all seems fine would recommend
10 maggio 2019
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Excellent service
Excellent service. All questions resolved and rapid delivery of items
28 marzo 2019
Non scritta su invito
Really happy with my new bathroom 🛁…
Really happy with my new bathroom 🛁 would highly recommend, very helpful and friendly staff 🙂
6 gennaio 2019
Non scritta su invito
Items arrived on time and as described
Items arrived on time and as described. Would definitely recommend
19 dicembre 2018
Non scritta su invito
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