Bathcenter Recensioni 

152
•
TrustScore 4 su 5

4,0

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Valutata 1 stelle su 5

Waste of time. Two deliveres of the bath tub two were faulty. If the time is of an essence for your project please do yourself a favour and use a more reliable company. Refund was processed promptly t... Leggi di più

Valutata 5 stelle su 5

Placed my order son Wednesday afternoon and received the bath the next day! Problem with bath panels (my fault) called Ameena from customer services who sorted everything efficiently and swiftly. Th... Leggi di più

Valutata 5 stelle su 5

Just over 2 years ago we renewed our bathroom. Many of the items purchased were from the Bathcenter, Chesterfield. We are delighted with the products we chose. Recently, we found a small crack in the... Leggi di più

Valutata 5 stelle su 5

Amazing customer service. Promptly answering my emails when I had product queries and then when I did order the products, they were delivered within 24 hours by a polite driver. Brilliant service.

Dettagli dell'azienda

  1. Ristrutturatore di bagni

Scritti dall'azienda

We have been supplying bathrooms to both Retail and Trade throughout the UK since 2005. Based in Chesterfield, Derbyshire, we are a family run business who value service above all else and now have a combined 40 years experience in the Bathroom retail and trade markets. We are able to sell just about anything which could be required to create the perfect bathroom.


Informazioni di contatto

4,0

Molto buono

TrustScore 4 su 5

152 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 77% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,0

Tutte le recensioni

(152)

43 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

great service on a quality item

Had some pretty specific requirements on a bathroom vanity basin. Contacted them to ensure the item would meet my needs. They were informative and helpful. Made the order and the item actually arrived sooner than expected. Best of all it meets all my needs. 1st time I ever used Bathcenter and couldn't be happier.

1 giugno 2022
Non scritta su invito
Valutata 5 stelle su 5

Very impressed

Very impressed. Placed an order for a black quadrant shower enclosure; 2 hours later received a confirmation call to agree delivery date, next day received my purchase (23 hours after placing order). I'm impressed and that doesn't happen often as I'm a Quality and Systems Manager. Faultless service, will use Bathcenter again when the need next arrises. Item is yet to be installed but will update if any issues.

23 marzo 2022
Non scritta su invito
Valutata 5 stelle su 5

Ordered 2 toilets

Ordered 2 toilets after requesting extra info on sizes. N. B. Delivered shrink wrapped on a pallet. (Note, the courier cannot take the pallet back)
Just be aware of this. Not an issue for me but you need to factor this in when they arrive.
Unfortunately, when checked, one of the cisterns had a crack on one side and pieces found inside box which didn't show any sign of damage.
Ameena responded very quickly after I sent an email + pics and re-ordered another cistern (FOC) which arrived soon after.
Just waiting for our plumber to fit.
I would just mention that it's quicker to email for a response!
I would definately use this online service again.
Thanks to Ameena again who appears to be the sole administrator! If she is she deserves a pat on the back. So nice to see good service.

15 marzo 2022
Non scritta su invito
Valutata 5 stelle su 5

Bathcenter delivery

Bath delivered today,no time to check it as yet but will do so tomorrow. I was extremely impressed by the delivery driver who phoned 20mins before arrival.I gave him directions but my place is quite hard to find. However he arrived on time,backed through a very tight opening,brought the bath inside and checked that everything was there.All this quickly,efficiently and best of all with a pleasant attitude and a smile! The ordering was easy and I was phoned to say what day the bath would come.Would recommend.

2 febbraio 2022
Non scritta su invito
Valutata 3 stelle su 5

Great company but let down…

Great company to deal with but let down by their suppliers and couriers. Bath delivered late but good communication from Bathcenter. Sadly bath now shows signs of a fault - Frontline not responding to Bathcenter. We have an unfinished bathroom and no sign of a resolution.

26 novembre 2021
Non scritta su invito
Valutata 5 stelle su 5

Excellent service

Excellent service. I ordered the wrong item. Bathcenter was really helpful, the replacement was delivered and the original item collected within 2 days. I would definitely buy from them again

18 novembre 2021
Non scritta su invito
Valutata 1 stelle su 5

Very bad experience

Very bad experience
No one answers the question phone still waiting on my order which I have paid for
Carrier dosent answer your phones guys
Plz plz plz avoid this company

28 ottobre 2021
Non scritta su invito
Logo di Bathcenter

Risposta di Bathcenter

Im sorry to hear you had a bad experience with this order, we had an issue with the carrier which has now been resolved and we will ensure wont happen again.

Valutata 5 stelle su 5

Very pleased with Bathcenter

Very pleased with the service I received from Bathcenter, clearly a well run company. I got prompt replies to my initial enquiry and question via email or telephone. Their website was simple to navigate which made ordering easy. I was provided with email updates at each stage of the order processing. Delivery was made 3 working days from ordering. The delivery company PJH, was very efficient allowing me to select a date suitable for me. The delivery was made on time and the driver was very helpful even putting my order into my garage out of the rain. Overall an excellent experience with Bathcenter and I would recommend them anytime.

21 ottobre 2021
Non scritta su invito
Valutata 5 stelle su 5

On one hand you have rip off companies who charge you for restocking fee and on the other hand you have bath center

Bath center is one of the best company from whom I have purchased anything (not just bath related) in UK. You have few rip off companies on one side who charge you for restocking fee when you cancel the order before its dispatched. On the other hand you have Bath Center who agreed to
1) send the bath on the precise date I wanted
2) later agreed to pause the delivery after it was dispatched as I had family health emergency
3) later agreed to hold the product for me until I could sort out on the family situation and arrange for a new delivery date
4) delivered on the new agreed date.

Thank you Ameena for your wonderful customer service and quick replies to my emails. Definitely recommended !

5 ottobre 2021
Non scritta su invito
Valutata 5 stelle su 5

Great service and quick delivery

Great service and quick delivery. I forgot an item on my order and put in another one and I asked if the 2nd delivery charge be refunded and was delighted when it was. Ameena is exceptional and was so fast to respond to my emails. An item missing on delivery but was soon rectified and sent next day. Great Company and very good and helpful staff would definitely recommend. Thanks Bathcenter.

13 agosto 2021
Non scritta su invito
Valutata 5 stelle su 5

Great experience with the Bathcenter

Great experience with the Bathcenter. I was able to request an exact delivery day and everything arrived in good condition. I added extra items to my order at the last minute as I had problems with UK bathrooms. The Bathcenter were able to supply these on time and were incredibly helpful and quick to respond. Exceptional customer service - thank you!

26 luglio 2021
Non scritta su invito
Valutata 5 stelle su 5

Excellent Customer Service

Unfortunately the first loo seat was broken. I informed Bathcenter and they sent me a replacement which arrived the next day.
Product & customer service 5 *****
Thanks,
Peter

16 luglio 2021
Non scritta su invito
Valutata 1 stelle su 5

Appalling

Appalling - ordered in good faith then they cancelled with no solution!
Thanks for nothing :-(

12 luglio 2021
Non scritta su invito
Valutata 1 stelle su 5

Terrible customer service

Terrible customer service! My £659 Carronite bath came scratched. I can write a story how I've been treated by someone call Martin when I've tried to sort some repair kit to sort scratches on my new bath. Very argumentative, unpleasant person. If I knew I'll be treated like that, I would never buy anything from Bathcenter.

9 luglio 2021
Non scritta su invito

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