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Bascom Recensioni 

145
•
TrustScore 5 su 5

4,9

Fornitore di sistemi di sicurezza
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 5 stelle su 5

5 stars really isn't enough for this fantastic and extremely helpful Company. Very knowledgeable and assisting their customers is a joy, not a hindrance. Very rare these days. I would like to thanks L... Leggi di più

Valutata 5 stelle su 5

Very good wide angle camera it can record well over 100 metre views and recorder is silent easy to install rodger fixes the snags on the phone step by step if you get stuck on installing it THIS IS... Leggi di più

Valutata 5 stelle su 5

Quick telephone call answered all my questions, wanting to mix different cameras on differed MCB’s on outhouses (but on same electric meter). Proforma appeared….order placed….just awaiting the cameras... Leggi di più

Valutata 5 stelle su 5

Rang up Bascom technical help this morning chasing a fault from someone tampering with an already built System. The technical advisor couldn't have been any more helpful. Not often you get stra... Leggi di più

Dettagli dell'azienda

  1. Fornitore di sistemi di sicurezza

Scritti dall'azienda

Bascom develops and supplies professional CCTV cameras for SMEs and individuals with a larger property or premises. The systems are designed for self-installation: the cameras connect via the mains (Bascom® POWER) or a network cable (PoE) to a recorder that stores the footage locally, without a subscription.

Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

145 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,9

Tutte le recensioni

(145)

12 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più
Valutata 5 stelle su 5

Bascom cctv time issue solved

Love my new 4k cctv but there are a few niggles with things that don't seem to work as you think they should. The most annoying was the time kept reverting to 1 hour fast every time I changed it and clicked save. A simple message sent to Bascom had them log in and change it for me, no hassle problem solved. I have no idea why GMT is called NTP but it worked!

8 giugno 2023
Non scritta su invito
Valutata 1 stelle su 5

Not aware I was dealing outside the UK

My original 1* review below was based on my dreadful experience caused mostly by Brexit and UPS but as stated, had it been made clear I was dealing with a company outside of the UK I would not have made the purchase. The review grabbed the attention of the Managing Director who called me to apologise and discuss how things can be improved going forward. I believe he will take on board the constructive criticism and make changes regarding more transparent information on the website and the problems incurred with returning items outside the UK. For that reason I have revised my opinion of the company and they now get 4 stars.

Not aware I was dealing outside the UK, company is not in Birmingham as suggested on the website, but the Netherlands. Ordered a system for almost £1k as it looked really good. UPS delivery was a nightmare, spent ages on the phone trying to find out when it would come. It was still in the airport the day it was allegedly coming! After 3 hours could get no image on the screen and then found that to get the images on the phone remotely you have to either have the recorder and screen right next to your router (not an option) or SPEND ANOTHER £49 ON A WIRELESS ANTENNA!!!! Really? No mention of that next to the images of phones on the website. Given all the problems we decided to cut and run and return them. That was another nightmare thanks to UPS and the fact that they were going back not to Birmingham but the Netherlands! Another half an hour on the phone trying to get collection booked and a load of printer ink used to print off TEN pages of paperwork covered in barcodes and QR codes for the return! A wholly unpleasant and time consuming exercise. Had I known they were a Dutch company I would not have purchased. Luckily the monitor we purchased was returnable!

October and I revised back to one star. I had a call on Sept 29th as they realised they had double refunded, something we had not noticed at the time. I told him we would pay it back but not immediately due to limits on the card. Having taken FOUR MONTHS to notice I think harassing me again on the phone a week later is a bit rich! He has just called me again followed by an email claiming he is not harassing me. He should maybe concentrate more on the financial side and less on chasing up bad reviews!

10 maggio 2023
Non scritta su invito
Valutata 5 stelle su 5

Fast response to query

I thought I was missing a power adaptor with the PoE switch I had bought. Johan at customer services responded very quickly to my email causing me to check in the right place(!), whereupon I found it. Doh! My fault, and all rapidly sorted because of the very quick response.

3 aprile 2023
Non scritta su invito

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