Easy to purchase, excellent communication regarding delivery. Have just put them in place at our holiday let. They are incredibly comfortable and hope they are super durable - they certainly seem it.... Leggi di più
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The stools arrived quickly and were well packaged. Easy to assemble and are lighter than our previous bar stools so are easier to move around. They fitted better than expected in the space and my on... Leggi di più
Brought 4 orange harlequin bar stools. Very easy to order and arrived within two days. They were quite straightforward to assemble, 5 to minutes per assembly. At less than £250 for four, they are ve... Leggi di più
I found the Barstools website easy to use and product description was helpful when deciding on the best stools for us. The stools we have purchased are very high quality and fit our breakfast bar per... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Barstools.co.uk is the UK's leading supplier of bar stools to the public and trade. We pride ourselves in having the largest range of bar stools in Europe and equally being able to retail them at very competitive prices, due to our huge buying power. All of our products are available to purchase online and we also have a lovely showroom located on the south coast.
Informazioni di contatto
Unit 5 Cobham Road,, Wimborne, Dorset., BH21 7PN., Regno Unito
- 01425 610363
- sales@barstools.co.uk
- barstools.co.uk
4,6
Eccellente
1K recensioni
Ha risposto al 82% delle recensioni negative ricevute
Solitamente risponde entro 1 mese
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
All great ordered 2 stools
All great ordered 2 stools
Right colour right stool all fanastic
13 febbraio 2026
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Gorgeous stools
Gorgeous stools, great quality and super comfortable
4 gennaio 2026
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From the moment I placed my order it…
From the moment I placed my order it all went down hill website states free mainland delivery I was charged even tho I live mainland Britain order was take then next day I’m advised it’s out of stock even though the item was still being advertised on there site for next day delivery! I am
Not offered a refund as an option even tho item out of stock I am then advised it will arrive end of Jan I placed order in November! January comes and goes no correspondence from customer service I continue to chase into Feb and ask for order to be cancelled I am finally offered a 20% refund and advised my order should come end of Feb I ask to be kept updated on the logistics of the delivery and I will accept the refund! Feb comes and goes no update from barstools I chase on 2nd of March as again still not had my 20% refund and no update results in me asking for full refund to then be told finally I can have the refund but it will take time to refund! I email back advising I wish to be refunded within 48 hours to ofcourse have no response Absolutely shocking service completely understand stock being stuck in transit but the whole experience from start to finish with this company was awful they are happy to take the money yet still waiting for a refund for items I paid for and ordered in November and if I hadn’t continued to chase would never of been updated on! Would not recommend to anyone! Customer service fell so short coming from a customer service day job I have never experience a service as bad as this!
28 novembre 2025
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Risposta di barstools.co.uk - the bar stool and chair specialist
Dear Susan Harper,
Thank you for your review.
We’re sorry to hear that you feel disappointed with your experience. However, please see our response below for further clarification.
Firstly, with regard to the delivery charge, our website does offer free mainland delivery. However, certain postcodes in the far north of Scotland are sometimes automatically classified by courier systems as Highland or remote area postcodes, which can result in a delivery surcharge being applied. We believe this is why the charge was added in this instance, and we will certainly look into this further to ensure it is applied correctly.
With regards to the stock availability, the item was placed on pre-order at a discounted price, which you chose to proceed with. While we always aim to provide accurate delivery estimates, pre-order items can unfortunately experience delays that are outside of our control, particularly when shipments are delayed in transit.
At no point were you denied the option of a refund. When you later chose to cancel the order on 2nd March, your refund was processed the following day, which is in line with our normal procedures.
We fully appreciate that delays can be frustrating, and while the circumstances surrounding stock arrivals were outside of our control, we did process your cancellation and refund promptly once requested.
Kind regards,
The Barstools.co.uk Team
I wanted white bar stools
I wanted white bar stools - after seeing some that looked white on the website - I emailed twice and called twice to make it very clear I only wanted brilliant white not off white or cream..
They still sent cream out 6/02 -arrived 7/02 - the box said white but it was a horrid yucky yellow colour- plus horrible quality...I emailed and called the lady arranged with DPD to collect - parcel arrived back 11/02 no apologie for the inconvenience and then I had to chase my refund up after a week- then open a dispute with PayPal! So another company that likes sitting on other peoples money...just rude!
I would avoid ordering white barstools from this company ! Unless you're not bothered about the colour that turns up!
The reply below needs editing - you did Not refund in a timely manner -PayPal reviewed and refunded in full, I still have emails of prompting you to refund and making you well aware that i would review honestly.
7 febbraio 2026
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Risposta di barstools.co.uk - the bar stool and chair specialist
Dear Paula Tarney,
Thank you for your review.
We are sorry to hear that you were unhappy with the item you received. However, we would like to clarify a few important points regarding your order.
The product you purchased is described and sold as white, which is exactly how the item is manufactured and supplied. Unfortunately, when it comes to furniture, it is not possible for us to guarantee that a product will perfectly match other furniture, units, or items that a customer may already own. Variations in shade can occur between different manufacturers and production batches, which is standard across the furniture industry.
With regards to the return, once you contacted us our team promptly arranged a DPD collection and the item was returned to us shortly afterwards. Your refund was then processed within the timeframe clearly outlined in our Terms & Conditions. Throughout this process our team remained polite, responsive, and worked to resolve the matter as quickly as possible.
We describe the item simply as “white” rather than specifying shades such as “brilliant white” or “off-white”, as colour perception can vary from person to person and also depending on lighting (warm, cool, etc), surroundings, and screens used to view the product online. For this reason, we avoid using more subjective descriptions and instead use the general colour classification provided by the manufacturer.
Nevertheless, we did ensure the return and refund process was handled promptly and in line with our policies.
Kind regards,
The Barstools.co.uk Team
American diner stool
I have just received my new American diner stool for my kitchen. It's absolutely brilliant and looks amazing.
Having looked for weeks to find the right stool I'm so glad we found Barstools .co.uk
M J Russell
13 febbraio 2026
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Bar stools arrived etc ok & look fab. Great value for money.
The delivery was when expected. So great. The barstools were packaged well & all items were correct & not damaged. They look great now they are assembled but the same screw out of each barstool keeps falling out (so 1 screw in each barstool) when i move them to clean underneath! Also the instructions to assemble were definately not the best & could be better, explained. Video shows 1 person assembling the stools & infact needed/required 2. So better instructions would help.Wanted to give this a 4 but instructions & iffy screw made it 3 star.Thank you.
24 gennaio 2026
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Risposta di barstools.co.uk - the bar stool and chair specialist
Thank you for your review and for your positive comments regarding the appearance, value, packaging, and delivery of your bar stools — we are pleased to hear you are happy with these aspects.
We are, however, concerned to read about the issue with the screw and your comments regarding the instructions. We did attempt to contact you via Trustpilot to investigate this further, but unfortunately we did not receive a response with your order number. Without this information, we are unable to look into your specific case.
Please contact our service team directly on 01425 610363 or via sales@barstools.co.uk
. Our lines are open Monday to Friday, 9am to 5pm, and we will be happy to assist you and resolve the matter promptly.
We are also a little unsure whether this review may have been intended for another retailer, as you mentioned a video showing someone assembling the stools. At Barstools.co.uk, we do not provide assembly videos nor host them on our website. If you contact us, we will gladly clarify this and ensure everything is addressed correctly.
We look forward to hearing from you so we can resolve this for you.
Kind regards,
The Barstools.co.uk Team
All good
Easy ordering, quick delivery, easy assembling.
All good.
7 dicembre 2025
Non scritta su invito
Great quality barstools
Great quality barstools, fast delivery.
30 dicembre 2025
Non scritta su invito
Great product
Great product, quick delivery.
Would definitely recommend and use again.
30 gennaio 2026
Non scritta su invito
Order arrived promptly, good customer services
Order arrived promptly. One item damaged. Got in touch it was replaced immediately. Top customer services.
15 gennaio 2026
Non scritta su invito
Harlequin Bar Stools
Brought 4 orange harlequin bar stools. Very easy to order and arrived within two days. They were quite straightforward to assemble, 5 to minutes per assembly. At less than £250 for four, they are very good value for money. More importantly they look great, are stylish and comfortable and complement our newly renovated kitchen.
Very well done.
20 gennaio 2026
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Excellent customer service
Excellent customer service. I ordered the wrong coloured bar stool. A simple phone call is all it took to correct my order and the item arrived the next day. No hassle. Product as described.
5 febbraio 2026
Non scritta su invito
Fast delivery and tools were as…
Fast delivery and stools were as described plus v comfortable.
29 gennaio 2026
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Great product at good price
18 dicembre 2025
Non scritta su invito
Great stools and customer service
Great stools and customer service but what soured the whole experience was that after you couldn’t supply my first choice, I chose another stool which was delivered promptly and are great but I then had to chase and wait over two weeks for a refund on the difference in price of £160
28 gennaio 2026
Non scritta su invito
I would definitely recommend this…
I would definitely recommend this company and purchase from them again. The product arrived promptly and exceeded my expectations. Great customer service experience.
30 gennaio 2026
Non scritta su invito
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