I called to dispute a credit card transaction, and was told to fill out a form, which I did. And now it's gone to a seperate team who's asking another bunch of questions requiring more documents, de... Leggi di più
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Actually service was below 1. I should have checked with Trust Pilot before starting with bankwest--my bad. The account set up was simple but after that a total disaster. Their "welcome" letter l... Leggi di più
Customer service has massive attitude. The most incompetent amd inconvenience bank I ever encounter! Was just on the phone for almost 3 hours total and zero outcomes! I totally agree with most people... Leggi di più
Great interest rates, but that's it! Hopeless banking system, I encounter problems all the time, from absolutely ridiculous and insecure SMS only verification - which doesn't work overseas or i... Leggi di più
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
Bankwest, previously known as The Bank of Western Australia, is an Australian full-service bank based in Perth, Western Australia.
Informazioni di contatto
Murray Street 300, 6000, Perth, Australia
- bankwest.com.au
1,5
Pessimo
168 recensioni
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Poorly designed credit card for international travelers
I've had a Bankwest Zero Platinum MasterCard for quite a few years and have become really frustrated with the way it works when overseas.
I originally got the card mainly because of the no foreign transaction fees and no annual fee. I buy a lot of digital products, software and services online from the US, UK and other European countries. In addition, I travel a lot and so this is an advantage when combined with the no annual fee and complimentary overseas travel insurance.
The one thing that has become a major problem in the last few years is when I have traveled for many months at a time. The inability to set an overseas mobile phone number to receive SMS messages has become a massive pain in the backside and nobody at Bankwest cares.
Not only is SMS insecure (due to the risk of SIM swap attacks), but there is no alternative such as being able to use Authy or similar software-based 2FA codes. It is also not possible to use hardware-based RSA-style tokens either.
When I try to buy things online whilst overseas, I now get SMS messages to authorize transactions. These are useless because I do not use my Australian SIM card when overseas for long durations due to the cost. It costs $5 to roam with Vodafone Australia for one day. That means receiving one SMS is $5 a pop. This is simply not an option. On some occasions, I’ve had to use my card through my PayPal account. But then I get stung with punitive PayPal exchange rates instead of the zero foreign transaction fees on a native credit card transaction.
On top of that, whenever I need to call the bank to resolve or get around this SMS issue, their call centres only operate during Australian business hours. This is not convenient when I am in Europe, where I am currently stuck due to the COVID lockdowns.
The Bankwest Zero Platinum MasterCard is an international credit card that requires the cardholder to teleport to Australia in order to buy things online, or to resolve a customer service issue where things cannot be dealt with using Secure Messaging.
Bankwest never offer to call me on my temporary overseas mobile number during UK hours and nor do they offer any solutions to the SMS problem.
After complaining to them about this issue for years, I finally made the decision to write about these problems here in case anyone at Bankwest is listening.
24 marzo 2021
Non scritta su invito
Very Happy Chappy
After reading all these negative reviews I don’t understand where they are coming from, my experience has been amazing.
My experience has always been a genuinely positive one with Bankwest. I’ve been with Bankwest for 6 years now and even During the COVID19 pandemic they gave me a call just to check in (I only had my $1,000 credit card with nothing owing on it) which I thought was great customer service.
The products they offer are reasonably priced (percentage) and from my experience they are always open to have a chat about interest rates if your looking for a better deal.
The ability to sign documents using the secure bank mail feature on their internet banking is amazing for someone like myself who resides in Melbourne. As i mentioned before some of these negative reviews I don’t believe, please do your research before taking what is said as gospel, this really is an amazing friendly bank that provides a five star service.
18 agosto 2020
Non scritta su invito
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