Bankwest Recensioni 

Extremely poor customer service. Take 45 mins to get through the customer service line. Difficult to find a convenient branch. Not keen on providing customer communications.

Answers are blanket procedural answers, nothing interpersonal. Doesn't show any interest in customer retention.

DO NOT USE THEM!!

I called to dispute a credit card transaction, and was told to fill out a form, which I did. And now it's gone to a seperate team who's asking another bunch of questions requiring more documents, details and proof to dispute the transaction. It's absolutely nonsense to ask for so much paperwork. How do I provide evidence that I didn't authorise a charge? And we're only talking about $100 not thousands.
I've had 1 similar dispute years ago with another bank, and it was handled on the spot within 5 minutes.
Please please replace your useless humans with AI that can get the job done.

If there was an option for half a star or no stars I would use it!
Absolutely appalling customer service!
POA cleark hung up on me for saying one of the policies are rubbish (he said it was offensive) I find the whole Process of confirming POA and POG incredibly long-winded and complicated. There is a reason that I went to a lawyer and got these documents they are legal and correct but the bank in its infinite wisdom needs medical certificates and reams of irrelevant paperwork just to send another card out .
Once I have proved who I am I will be closing all 3 accounts with Bankwest. The customer service officer had absolutely no empathy or understanding of how overwhelming this process is .

These people are absolute shockers. I wrote a letter to the CEO as there was no other way of registering my dissatisfaction. No reply was forthcoming. Incompetent, dishonest and deceitful. 4 weeks to get the money from a bankcheque was just one of the issues with no remedy forthcoming. Dysfuntional system for passwords and communications.

Actually service was below 1.
I should have checked with Trust Pilot before starting with bankwest--my bad.
The account set up was simple but after that a total disaster. Their "welcome" letter lacked information and gave account details which were mine but did not include the details I required to transfer money into the account.
This resulted in a money transfer that did not complete and now they are unable or unwilling to assist me and keep asking the questions I have already answered.
Total waste of time and an inefficient outfit NOT deserving of anyone's business

Terrible bank. Takes 35 mins to talk to someone about changing a limit, then can’t do it until the funds are in account / why? Then delays in receiving disbursements

Closed all our accounts and told to bank elsewhere!!!! Without aan explanation

Tried to open an account an app after 1 hour on the phone. i gave up. High interest sounds great but not with that amount of hassle.

Honestly so disappointing with wait times to talk to anyone. No branches and phone waiting is unbelievable. Don’t sign up with them .

Customer service has massive attitude. The most incompetent amd inconvenience bank I ever encounter! Was just on the phone for almost 3 hours total and zero outcomes! I totally agree with most people here saying they are a bunch of amateurs! I just wanted to opened a bank account but somehow unable to do so as I don't give them enough verification and proper identification. I even went through AU Post to verify my ID but they literally don't want to accept that, so stupid

Disgraceful customer experience.
Terrible communication. Zero explanations.
As an existing customer with a substantial deposit, I was unable to get approval for credit card.
Not sure what their target market is. I am an;
- Existing customer with a decent account balance
- Self funded retiree with decent Super balance
- No debts
- Own 2 properties
Explained that I just needed a new credit card to replace a HSBC platinum card as HSBC is pulling out of AU retail market.
I provided all the information required and explained my reasoning for a credit card from my chosen savings bank.
Useless responses from customer service staff Steven Garnett and Miranda Radunovich with just an email saying Not Approved.
Tried to have a common sense discussion with the banks GM Customer Growth, Alison Rear and got no response or even acknowledgment of my request or concern. I would have thought that a GM for Customer Growth would also have a KPI for customer retention. Clearly not. I have now moved my deposit to Macquarie bank.
CBA clearly skipped the due diligence on the customer service and retention when they purchased Bankwest.
Stear clear!

Can I give zero stars. I opened an account with Bankwest yesterday and had a little trouble but not insurmountable. Today my wife tried to open an account and was unable to. Tried different browsers and the App. Phoned their help line (available 24/7). No help told to phone back Monday when someone will be able to assist us. No will not phone back will simply close my account and go elsewhere.

To change my daily payment limit I had to wait 1 hr and 39 minutes on hold! Appalling service! And the Complaints staff are disgustingly smug and no help at all.

Just joined this bank today. First phone call wait time 35 minutes to have the bank representative mute the call so I couldn't hear anything and then hung up on me. No call back either and I am sure they use called ID. Makes me wonder if I should just shut the account already as I'm not putting up with crap phone service from a digital bank.

Simply the worst bank I’ve dealt with ever! I tried to transfer $12000 to a commsec site to pay for shares, after I was informed the transfer would take 3 days ( the money had to be there today). I rang the bank and an hour later was told nothing could be done to get the money across today. You would swear it was their first week of operation and I was dealing with some work experience kids.AVOID AVOID AVOID.

Would rate 0 stars if possible. Most unethical and non-communicative team ive ever dealt with. Stay as far away as possible from them. Took over a month of applications and endless hours of work, phone calls and ID and financial verification for a credit card they offered to be conditionally approved and then told i wasnt able to be approved and gave no reason and told me they can not give a reason. Made me verify my identity 3 seperate times, they now have records of my income, tax, identity and address for no reason at all. Their website is clunky and not straight forward and feels scammy, you spend hours applying for a card and then they dont outlay what actual product youll be receiving at the end (if you make it to the end) Their phone service is horrid, spend hours on hold only to speak to a customer service rep that ‘can’t share information’ or can’t help at all. ACCC should investigate. Now im going on a holiday after over a months work of applying for a specialised international credit card with 0% international fees and complimentary insurance, without the above items. Do not use them, it seems im not the only one with a horrible experience.

I wholeheartedly agree with the long wait for phone calls to be answered and the bot that answers the questions on the app is totally useless.
I was referred to a staff member I was told by the bot but I could not get them to understand I cannot see my current charges made to my card and by what merchant.
I can see the last few days and what my balance left is and current amount owing but not who has charged and was the amount correct.
Setting up the credit card was the most painful experience I have experienced and I was about to give up. I asked for someone to call me to explain exactly what they wanted but they do not speak with the customers I was told. Who do they think pays their wages, the Bank or the customers providing the bank with the business.

I liked it it's the best

My partner tried to open a savings account with the bank. Strike 1 was not being able to provide verification, something we had no issues with with other banks. Strike 2 was being locked out of the app, such that the only option offered was to call the Bankwest number. Strike 3 was being on hold for 57 minutes, only for the call to fall out. Strike 4 was when we did eventually get through, we were told that because the call was made by me with my partner conferencing in, my partner had to call again on her phone. Seriously? We decided to invest our funds elsewhere. We have no confidence that should issues arise in the future, we will be able to address them.

Had to make an online payment where I wasn't sure of the security of the. Website. I generated a single use card number from the Bankwest app protecting my real credit card number. It was so easy.