Responsible lender and love the app. To check credit card on. Well worth £10 monthly fee to link with M& S Rewards Club , in the first month I received £25 off home beauty or clothing and coffee vouc... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
The transfer was very simple, the agent was polite and explained the proceedure simply and exact. I knew what was happening from start to finish, I wish the term could have been for 24months not 12 m... Leggi di più
L'azienda ha risposto
I applied for an interest free balance transfer. The process was simple and straightforward, the decision was super fast and the whole process went smoothly and simply. I am well pleased and would ful... Leggi di più
L'azienda ha risposto
Beware taking out Marks and Spencer Club Rewards scheme membership. It appears good value at £10 per month with over £125 of money off vouchers and other perks. BUT if you use the vouchers and decide... Leggi di più
Dettagli dell'azienda
- Banca
- anche in
- Istituto finanziario
Scritti dall'azienda
M&S Bank launched in Autumn 2012, built on the foundations of M&S Money, which provided a range of financial products and great customer service for over 25 years. We aim to put you first and provide straightforward financial products and great customer service. We’re committed to building lasting relationships with everyone who banks with us by being truly focused on you, the customer.
Informazioni di contatto
M&S Bank, PO Box 325, NR18 8GW, Wymondham, Regno Unito
- bank.marksandspencer.com
3,9
Molto buono
4K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 99% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Straight forward balance transfer at a…
Straight forward balance transfer at a reasonable rate for a long period
4 agosto 2026
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Risposta di M&S Credit Card
Hi Mr Whitehead, It's so lovely to hear everythign was straight forward, and now you are benefitting from the 0% interest period. Thanks for the feedback.- Kim
appalling service and payment methods …
Everytime I have tried to pay my balance it has taken hours!
Direct from another bank doesn't work
Within the app doesn't work.
By phone takes hours.
Trying to find my money you have misplaced takes days.
You eventually acknowledged I had done everything correctly and it was an unusual mistake at your end!
unusual? It happens everytime! Worst credit card app ever
2 luglio 2026
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Risposta di M&S Credit Card
Hi Pamela, we’re sorry to hear things haven’t gone as expected. If you’d be happy to get in touch, we’d really like the chance to investigate this further and sort things out for you. If you have digital banking, you can contact customer support through our Chat feature. You can find alternative ways to get in touch by visiting the contact us page on our website. Thanks - Kim
Reliability
I have had an M&S credit card for some time. I use it mostly for purchases in M&S stores and on-line orders. It is really a back up credit card. I do not use it as my main credit card as I believe I get better benefits from other credit cards. However, I certainly cannot complain about the support I have received, and how secure I feel in using the card and the on-line app.
2 agosto 2026
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Risposta di M&S Credit Card
Hi, It's really great to hear you enjoy using the card and enjoy the benefits it offers. Its fabulous you have been our customer for such a long time. Thanks for the feedback. - Kim
I cancelled my credit card in June but…
I cancelled my credit card in June but have just received a letter telling me that they would not be renewing it once it expired which a credit expert informed me could have an adverse effect on my credit rating. One of the credit agencies also says their record shows that I have just applied for a new account with M&S.
It is total incompetence of their part and could result in my first black mark on my credit report. Be warned, if you value your credit status they may do the same thing to you.
31 luglio 2026
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Risposta di M&S Credit Card
Hi Terry, We’re sorry to hear things haven’t gone as expected. If you’d be happy to get in touch, we’d really like the chance to investigate this further and sort things out for you. You can find the ways to get in touch by visiting the contact us page on our website. Thanks - Kim
Non-existent credit card is about to expire...
I've just received a letter saying "Your credit card is about to expire and won't be renewed... after a review of your account and information provided by Equifax.
Interestingly, further down it says "We don't get details of any information held at Equifax..."
Spot the contradiction there regarding Equifax?
More interesting is the fact that about two years ago I applied for and got an M&S credit card, but immediately cancelled it as I realised it was of no use to me since I did not have a smart phone on which to install the app.
So the intention is to cancel what I don't have. What an interesting logical universe M&S Bank operates in.
30 luglio 2026
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Risposta di M&S Credit Card
Hi, Anthony. Thanks for leaving a review. It sounds as though an error may have been made and if that's the case, please accept our apologies. So we can look into this further for you, we'd appreciate you getting in touch. You can find all the ways to contact us by visiting the ‘Contact us’ page on our website. Meantime, have a good afternoon, and thanks again. - Morag
Employ more people and have counter…
Employ more people and have counter service.
16 luglio 2026
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Risposta di M&S Credit Card
Hi, Dr Hemment. Thanks for your review. We appreciate you'd prefer to see more staff available on the sales floor, together with a counter service. You may like to contact our friends at M&S Retail to ensure your suggestions are fed back to the relevant teams. You can find all the ways to get in touch, on the M&S Retail website. Thanks again for taking the time to contact us. Have a good afternoon, Morag
I cancelled my credit card last month…
I cancelled my credit card last month after many years due to what I considered a disappointing change to auto payment. You still keep sending me emails that I don’t want.
4 luglio 2026
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Risposta di M&S Credit Card
Hi, Lin. We're sorry to hear you're leaving us. Please contact customer support to ensure your preferences are updated, and your details finalised. You can contact the team via the Chat feature on online banking, or find all the ways to get in touch with us on the ‘Contact us’ page of our website. Have a good afternoon. Thanks, Morag
Risposta di M&S Credit Card
Hi! Thanks for getting in touch. It's great to know you find our staff approachable and that you're very happy with our service. We appreciate your feedback, and wish you a good afternoon. - Morag
As usual M & S are ahead with fashion and presentation
As usual M & S are ahead of the competition
with outstanding fashion and market leading ideas and presentation.
28 luglio 2026
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Risposta di M&S Credit Card
Hi, Matt. Thanks so much for your review. It's great to know you see our brand as leading the way with ideas and presentation, to also providing outstanding fashion. Our friends at M&S Retail will be so pleased. Have a good day, and thanks again for getting in touch. - Morag
I find M&S Bank to be extremely useful…
I find M&S Bank to be extremely useful in my shopping arena . I shop regularly every week at M&S using my bank credit card. My experience of dialogue with the bank, when this has been appropriate, has been very favourable and any issues I have had have been resolved quickly.
28 luglio 2026
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Risposta di M&S Credit Card
Hi, John. Thanks so much for leaving such a positive review. We're delighted to hear you're happy with our card and service. It's good to know that any queries you had previously, were swiftly resolved for you. Have a good afternoon, and thanks again. - Morag
M&S credit card check the rewards before you sign up
M&S credit card appears to give more than other cc’s , however it’s just the same. Points and rewards as promised. Recently the coffee vouchers for Members have become useless, our cafe has closed and all the other stores cafe’s close at 4, I’m still working. M&S has eroded its own reward scheme to make itself level with other cc . Take your choice.
28 luglio 2026
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Risposta di M&S Credit Card
Hi, Margaret. Thanks for leaving a review. We're sorry if you no longer have access to a Cafe to redeem your hot drink vouchers. You can of course share your vouchers with family and friends who have access to a Cafe if you wish, but you may like to contact M&S Retail's Customer Service team to raise your concerns. You can find all the ways to contact the team by visiting the M&S Retail website. Thanks again for getting in touch, have a good afternoon. - Morag
It always works well, A Saviour.
It always works well. M&S Food Store used to be my
corner shop, but I have moved to London but I can still manage to walk to a BP Garage where there is a small selection of M&S food, so thank goodness for that.
I am 87 & have Arthritis, so it`s a Saviour.
25 luglio 2026
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Risposta di M&S Credit Card
Hi, Maggie. Thanks for getting in touch to leave a review. We hope your move went well, and you've settled happily in your new place. It's great to hear you still have access to M&S food via a local garage and trust the variety available meets your needs. Take care, and thanks again for contacting us.
I have no issue with the great services
28 luglio 2026
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Risposta di M&S Credit Card
Hi, Abdul. Thanks for leaving a review. We're really pleased to hear you're so happy with our service, we truly value your feedback. Have the best day! - Morag
A safe way of paying online
A safe way of paying online . Guaranteed to look into scam sites and helpful when on holiday too.
I have had my card for over 40 yrs and always feel safer using it .
23 marzo 2026
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Risposta di M&S Credit Card
Hi, Debbie. We genuinely appreciate your loyalty to our brand, and thanks so much for your review. It's so good to know you have confidence when shopping online and feel safe when using your card. Thanks again for getting in touch, and have a lovely day. - Morag
Happy card user
I have had my M&S card for many years and have never had any issues and love the rewards I receive to enable me to spend in store or on line very happy customer
⭐️⭐️⭐️⭐️⭐️
28 luglio 2026
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Risposta di M&S Credit Card
Hi Karen. Thanks for leaving a review, it's great to hear from such a loyal customer as yourself. We're very pleased to hear you continue to be happy with your card and are enjoying your rewards. Have a great day, and thanks again. - Morag
Good credit card which arrived super…
Good credit card which arrived super quick after I applied. Get lots of time to pay off without interest and the app is easy to negotiate and makes it easy to pay off amount owed on time by sending you a reminder just before payment is due.
28 luglio 2026
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Risposta di M&S Credit Card
Hi, Stephanie. We appreciate you taking the time to send such a fabulous review! It's so good to know that our card is working well for you, and you're finding managing your details on our app so easy to do. Have a wonderful day, and thanks again. - Morag
M&S are very friendly company and staff…
M&S are very friendly company and staff really try and help in every way
24 luglio 2026
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Risposta di M&S Credit Card
Hi, Becky. Thanks for your review. It's so good to know that when you've contacted us, you've found our service to be friendly and helpful in every way. We appreciate your feedback, and wish you a great day. - Morag
I am a senior but find the M&S App easy…
I am a senior but find the M&S App easy to use and if I have found it necessary to call Customer Service and speak to a person on the end of the phone they ( or a lady I spoke to) was efficient but at the same time she was cheerful and friendly to talk to. This made a great impression and would keep me and others coming back so although AI must seem convenient no replacement for the real human voice.
14 maggio 2026
Non scritta su invito
Risposta di M&S Credit Card
Hi, Linda. Thanks for taking the time to leave such a lovely review. It's great to hear you find the app easy to navigate and that you've enjoyed speaking with our advisors over the telephone when that's been necessary. This is wonderful feedback which is genuinely appreciated, so thanks again. Wishing you a lovely day, Morag
Safe secure and reassuringly vigilant…
Safe secure and reassuringly vigilant if action occurs following a spell of inactivity. Works well with my ‘sparks’ card.
16 luglio 2026
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Risposta di M&S Credit Card
Hi, Ian. Thanks for taking the time to leave a review. We're so pleased to hear you're happy with our card and service. It's also good to know our card works well for you alongside Sparks. Have a great day, and thanks again for letting us know. - Morag
This is a great card with good customer…
This is a great card with good customer support
27 luglio 2026
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Risposta di M&S Credit Card
Hi there. Thanks so much for leaving a review. We're really pleased to hear you're happy with our card and service. Wishing you a great morning, and thanks again. - Morag
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