Responsible lender and love the app. To check credit card on. Well worth £10 monthly fee to link with M& S Rewards Club , in the first month I received £25 off home beauty or clothing and coffee vouc... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
The transfer was very simple, the agent was polite and explained the proceedure simply and exact. I knew what was happening from start to finish, I wish the term could have been for 24months not 12 m... Leggi di più
L'azienda ha risposto
I applied for an interest free balance transfer. The process was simple and straightforward, the decision was super fast and the whole process went smoothly and simply. I am well pleased and would ful... Leggi di più
L'azienda ha risposto
Beware taking out Marks and Spencer Club Rewards scheme membership. It appears good value at £10 per month with over £125 of money off vouchers and other perks. BUT if you use the vouchers and decide... Leggi di più
Dettagli dell'azienda
- Banca
- anche in
- Istituto finanziario
Scritti dall'azienda
M&S Bank launched in Autumn 2012, built on the foundations of M&S Money, which provided a range of financial products and great customer service for over 25 years. We aim to put you first and provide straightforward financial products and great customer service. We’re committed to building lasting relationships with everyone who banks with us by being truly focused on you, the customer.
Informazioni di contatto
M&S Bank, PO Box 325, NR18 8GW, Wymondham, Regno Unito
- bank.marksandspencer.com
3,9
Molto buono
4K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 98% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
They keep me informed
16 aprile 2026
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Risposta di M&S Credit Card
Hi. Thanks for getting in touch, and it's good to hear that you're happy we keep you informed through our customer service. We hope you enjoy using your card, and that you have a good afternoon. - Morag
The banking app is easy to use and the…
The banking app is easy to use and the customer Service is fantastic. I’d certainly recommend M&S banking.
27 luglio 2026
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Risposta di M&S Credit Card
Hi, Ian. We're delighted to hear you find our app easy to use, and are so happy with our service. We really appreciate you getting in touch to leave a review, and hope you have a good afternoon. - Morag
The interest rates seem to be one of…
The interest rates seem to be one of the lowest in this competitive market
27 luglio 2026
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Risposta di M&S Credit Card
Hi there, Jonathan. Thanks for your review. We're pleased to hear you find our rates to be competitive, and hope you enjoy using our card. Have a great afternoon, Morag
love marks and spencers the staff are woderful
love marks and spencers the staff are very helpful soon as you enter the store food is wonderful since having my marks and spencers card i only shop at one other shop clothes are great in sizes and very modern ive introduced other people to shop there and they think its lovely i honestly cant fault anything have had my card now for a few years and its been such a help for me thank you
27 luglio 2026
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Risposta di M&S Credit Card
Hi, Diane. Thanks for leaving such a marvelous review. Our friends at M&S Retail will be delighted to hear you're enjoying shopping in store, and find the staff to be so helpful. We love to hear from our loyal customers, and are pleased to know you've found our card to be helpful. We hope you continue to enjoy using your card and shopping in M&S for many years to come. Have a good afternoon, and thanks again. - Morag
Very reliable and established business…
Very reliable and established business who i trust and are very helpful.
27 luglio 2026
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Risposta di M&S Credit Card
Hi, Susy. We appreciate you leaving a review. It's just wonderful to know you find us not only reliable and trustworthy, but also helpful when any queries arise. Take care, and thanks again. - Morag
Easy to pay and reward points for M&S…
Easy to pay and reward points for M&S are great.
16 luglio 2026
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Risposta di M&S Credit Card
Hi, Carol. Thanks for leaving a review. It's so good to hear you find it easy to send payments to us, and that you enjoy being able to collect points when using your card. We hope you enjoy redeeming your rewards in the future. Thanks again, and have a good day. - Morag
I have had a M&S credit card for a…
I have had a M&S credit card for a while now, and although in retirement and not as quick mentally as i would like i have found the banking app to be very easy to negotiate, everything is clear and precise.
27 luglio 2026
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Risposta di M&S Credit Card
Hi, Harry. We're delighted to hear you find our app so easy to navigate, and find that everything showing is clear and precise. We appreciate you getting in touch to let us know. Thanks again, Morag
I love using my M&S credit card as you…
I love using my M&S credit card as you are rewarded with vouchers every few months. It’s just nice to get something back sometimes
27 luglio 2026
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Risposta di M&S Credit Card
Hi Louise. Thanks so much for your feedback. It really is fantastic to hear you're so happy with our card and enjoy your reward vouchers. We appreciate that it's good to receive a reward in return for a customer's loyalty, and we hope you continue to enjoy redeeming your rewards in the future. Enjoy your afternoon, and thanks again. - Morag
so helpful with any enquiries.
so helpfulnwith any enquiries.
As a 90 year old who finds technology difficult M n S are a blessing. They make everything so easy and self explanatory.
27 luglio 2026
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Risposta di M&S Credit Card
Hi, Daphne. We appreciate you taking the time to leave a review. It's fantastic to hear that even though you may find technology a little challenging, we've been able to help explain, and make things easy for you. Thanks so much for letting us know, and have an enjoyable afternoon. - Morag
A long time M&S card holder!!
I’ve had an M&S credit card for many years and never encountered any problems or issues - I am an OAP so appreciate that I do not have any problems with this card - I do use it often and also I pay it off every month so don’t have any interest to pay! I also use it to get my travel money whenever I’m going abroad - it’s rates always seem to be good and no charge for using the card to buy the money!! Thank you M&S!
23 luglio 2026
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Risposta di M&S Credit Card
Hi, Anne. Thanks for taking the time to leave such a wonderful review. We genuinely appreciate your loyalty to our brand and are delighted to know you're so happy with the benefits of our card. Have a great afternoon, and thanks again. - Morag
M&S just keeps on given
Pleasant promotions
Pleasant rewards on credit card
Pleasant rewards on loyalty shopping,
M&S never fails to deliver
27 luglio 2026
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Risposta di M&S Credit Card
Hi, Tracey. Thanks so much for your lovely review. It's so good to know that you're happy with our card and rewards. Wishing you a great afternoon, and thanks again. - Morag
Because both myself and my daughter are…
Because both myself and my daughter are tall we struggle to find clothing
Because we both have M&S credit card if we see something that is right for us we can buy on my card and pay when the statement comes
The free coffees are a welcome bonus
27 luglio 2026
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Risposta di M&S Credit Card
Hi, Marilyn. Thanks so much for your review. It's great to hear that not only are both yourself and your daughter able to shop and make purchases with our friends at M&S Retail, you're also happy with our card services. We hope you continue to find great clothing in our latest collections, and continue to benefit from using our card. Thanks again for getting in touch, and have a great afternoon. - Morag
Impossible to pay my bill since it was…
Impossible to pay my bill since it was stopped paying in branch Don’t have on line banking due to poor signal in village Nearest bank is a miles away The last 3 paper statements have arrived late so I then incurred charges I have set up a minimum payment cover but I want to see what I have spent can’t pay at the post office and that’s in next village Seriously thinking of getting a credit card elsewhere Bonus vouchers can’t use as we don’t have clothing branch
25 luglio 2026
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Risposta di M&S Credit Card
Hi, Romany. Thanks for leaving a review. We're sorry to hear you’re not happy with the payment options we offer. The quickest and most secure way to send payments to us is direct from your bank account you see. We appreciate the challenges faced, but currently you are able to make a debit card payment over the telephone using our automated payment service. Just call the number showing on the reverse of your card. Going forward though, you may like to re-consider updating your mandate to claim your full outstanding balance each month, as you should receive your monthly statement via Royal Mail in 6 days from your statement date. You may wish to check out any previous or current disruptions that may have occurred to your postal service direct with Royal Mail. We're sorry you've been unable to benefit from any bonus vouchers you've received due to store locations, but if you were able to connect to the internet and place orders with M&S Retail, bonus vouchers can also be redeemed online, just so you know. We’re constantly striving to improve our services to customers by being open to feed back, and looking to new ways for improvement, so we genuinely appreciate you taking the time to get in touch. Wishing you a lovely afternoon, Morag
I like the app
I like the app - how up to date it is with recent pending transactions, and the fact that my balance is clearly stated not to include them. It's also useful to pay my balance on the app.
27 luglio 2026
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Risposta di M&S Credit Card
Hi there. Thanks for your positive review. We're pleased you find our app easy to use to send payments, and that the cleared balance excluding any pending transactions is useful for you. We appreciate you getting in touch to let us know. Have a great day! - Morag
What's not to love!
What's not to love!! The range of wonderful clothes for all ages is a great improvement. The food is always great quality and affordable. To buy online is a very easy experience but if you go into the stores the staff are so friendly and helpful. Just all round great.
27 luglio 2026
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Risposta di M&S Credit Card
Hi, Jacqueline. Many thanks for such a wonderful review! Our friends at M&S Retail will be so happy to hear you love the clothes and food ranges, and also that the service in store is helpful and friendly. Many thanks again for getting in touch. Wishing you a fabulous day, Morag
Pleased that I chose a M&S credit card
I have had an M&S credit card for many years now, I use it regularly when shopping at M&S. Payments are easily set up and I pay in full every month. The application process was straightforward and I am kept up to date regularly, there are also benefits offered regularly
27 luglio 2026
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Risposta di M&S Credit Card
Hi, Pamela. Thanks so much for such a fabulous review, we genuinely appreciate your loyalty to our brand. It's fantastic to hear how delighted you are with our card and services, we're so pleased. Have a lovely day, and thanks again. - Morag
Not happy with new Sparks system
Not happy with new Sparks system.
Complicated and poor value
27 luglio 2026
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Risposta di M&S Credit Card
Hi, there. Our friends at M&S Retail will be disappointed to hear you're unhappy with Sparks. You may like to get in contact with the M&S Retail Customer Service team, so you can let them know more specifically why you find the system provides poor value and is complicated. You can find all the ways to get in touch by visiting the M&S Retail website. The team will be happy to assist. Meantime, have a lovely day. - Morag
Great card for rewards and good service
27 luglio 2026
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Risposta di M&S Credit Card
Hi, Julie. Many thanks for taking the time to leave a review. It's great to hear you're enjoying the benefits of our card, and are happy with our service. Thanks again, and have a great day. - Morag
Excellent credit card provider and service
Very happy with the service and any problems or queries are always resolved quickly and efficiently
20 luglio 2026
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Risposta di M&S Credit Card
Hi, Susan. Thanks so much for leaving a review. We're delighted to hear you're so happy with our service, and that any queries you've had have been quickly resolved for you. Thanks again, and enjoy your day. - Morag
I shop at M& S food regularly
I shop at M& S food regularly. I know that it's always fresh and well cared for in store. We have a friendly foodstore close by with car parking.
I'm Newcastle we are very lucky to have large M& S stores within a few miles of each other both selling different stock. I always start my clothes shopping spree at M& S.
27 luglio 2026
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Risposta di M&S Credit Card
Hi, Valerie. Our friends at M&S Retail will be so happy with such positive feedback, and we're pleased you've taken the time to get in touch. We hope you continue to enjoy your shopping sprees for both clothing and food! Have a wonderful day, and thanks again. - Morag
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