Even though they sent the wrong size, the service was excellent and they resolved the issue quickly!
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
I originally ordered a dress from Banahot to Spain, but I was required to print several customs documents. As I was travelling at the time and unable to do so, I asked DHL/customs to return th... Leggi di più
Literally obsessed every single time. My only complaint is my size flies out of stock quicker than I can get the items I want!!!! The quality/ fit of the bathing suits and dresses are FIRE. Perfect. E... Leggi di più
Wow! I would really like to say thank you to Bananhot Team. Their customer service was very timely and helpful. I was sent the wrong bikini, I reached out to return and exchange but they insisted I ke... Leggi di più
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A problem with a fast solution
Even though they sent the wrong size, the service was excellent and they resolved the issue quickly!
Customer Service
I have sent several emails requesting assistance with return. Per the site it states 14 days to initiate return and I have yet received a response
Costumer service terrible
I originally ordered a dress from Banahot to Spain, but I was required to print several customs documents. As I was travelling at the time and unable to do so, I asked DHL/customs to return the parcel to the sender.
I then reordered the same dress in the UK, where it cost me an additional £80 in customs and fees. Before doing so, I even called DHL and was specifically told that the original parcel was already on its way back to the sender. The very next day, however, DHL emailed me asking whether I still wanted to receive it.
I contacted Banahot FIVE times regarding this situation and did not receive a single reply.
When a customer spends around £400 / €500 on a dress, the absolute minimum I expect is basic customer service and a response to my emails.
Unfortunately, after this experience, I will never purchase from Banahot again
Literally obsessed every single time
Literally obsessed every single time. My only complaint is my size flies out of stock quicker than I can get the items I want!!!! The quality/ fit of the bathing suits and dresses are FIRE. Perfect. Easy check out.. no true complaints at all.
Absolutely in love with my new bikini!
Absolutely in love with my new bikini!! items, service, packaging and time delivery was perfect!
Amazing quality and even better…
Amazing quality and even better customer service. Bananhot was so kind and helpful, and they truly care about their customers. I’m obsessed with my pieces and will definitely keep shopping with them!
I buy all my bikinis here
I buy all my bikinis here, so it’s clear that I love this brand. Very stylish and ‘hot girl’ coded
Hope you buy the right size!
The exchange process is not easy or cheap. You have to return your item and rebuy the product which means paying import fees again not to mention the $40 shipping fee. No thanks.
DHL asked for additional payment of $43…
DHL asked for additional payment of $43 that I actually did not understand what it is for. However I paid this fee but didn’t receive the order.
I love this brand!
Wow! I would really like to say thank you to Bananhot Team. Their customer service was very timely and helpful. I was sent the wrong bikini, I reached out to return and exchange but they insisted I keep it and they will send another, and cover any extra charges.
Love it my bikini!
Love it my bikini!! 😍 10 de 10 por siempre mi marca favorita! Love Bananhot ❤️🔥
I ordered a small for my trip and was…
I ordered a small for my trip and was sent a LARGE!!! This dress also does not reflect $220!!!
They have the highest level of service…
They have the highest level of service you can ask for. (I reached through instagram about tax issues). The fabrics are the highest quality that you can't find anywhere not even on high-end brands, so you totally get value for your money to my opinion.
good experience!
great customer service, product came quickly and is exactly as shown on the website.
Material is insane quality and the size…
Material is insane quality and the size and fit is perfect I got xs for top and xs for bottoms. I’m 5’9 a small b cup explant girly and the fabric was flattering and stunning. Will be back for more.
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