Badzgaming LTD Recensioni 311

Risposta di Badzgaming LTD

21 feb 2026

Replying here too, as well as the 2 google reviews you left as well as the 2 Facebook reviews. 6 negative reviews over staff politely explaining why he couldn’t do them there and then but did a couple still whilst incredibly busy.

Hi,

As mentioned in my reply to your partner, I wanted to follow up with a bit more context now you’ve provided more detail.

Based on the details in your review, I’m confident I’ve located the CCTV footage of the interaction you’re referring to. If your daughter was with a young lad, this appears to be the interaction in question. Hard to say as there’s 7 hours of footage.

We try to be mindful when handling trade ins from younger customers. While it can be difficult to judge age precisely, at around 15 we generally expect someone to be capable of deciding whether a trade is right for them. With younger children, our approach is understandably different.

During the visit, the lad asked a member of staff if some cards could be priced. The shop was particularly busy at the time (new release and half term) and staff politely explained that they wouldn’t be able to go through a large number of cards on the spot. However, they did offer to quickly check a few whilst trying to be mindful of the shop. Considering the recent theft, we have to watch the shop floor closely.

With a full shop with customers requiring serving, it isn’t always possible to assess multiple cards immediately while also serving everyone properly.

Card values naturally vary depending on condition. Our pricing uses a combination of UK eBay live listings and sold prices. Some apps pull US market data, which can differ significantly. Our trade in typically range between 70–80% of market value for single cards, which is in line with — and often more generous than other TCG stores.

During the interaction, staff also identified that one of the cards was fake. At no point was anything said rudely, nor was anyone told to “hurry up”. The explanation was given politely and the lad appeared understanding of how busy the shop was. I didn’t see your daughter interact with staff during this conversation.

I’m sorry to hear your daughter didn’t enjoy her experience. We genuinely aim to be welcoming and helpful to everyone who visits. However, I do want to be very clear that there was no rudeness or malice in this interaction at all, and the situation was handled appropriately.

Risposta di Badzgaming LTD

6 set 2025

Thank you matey! See you soon!

Risposta di Badzgaming LTD

6 set 2025

Thank you Rhys, very kind of you!

Risposta di Badzgaming LTD

6 set 2025

Thank you Keith, pleasure doing business with you :)

Risposta di Badzgaming LTD

6 set 2025

Thanks Jack! Much appreciated!

Risposta di Badzgaming LTD

6 set 2025

Thank you Leah, you gem! See you soon :D

Risposta di Badzgaming LTD

4 set 2025

Hi Murray,

I understand you’re frustrated about not receiving your £10 Whatnot credit. However, as we’ve explained in our emails and messages, this credit is provided directly by Whatnot, not by us. That seems to be the real reason behind your 1 star review.

We advised you to reach out to Whatnot directly regarding the credit, but instead you asked us either to provide you with £10 ourselves or refund your order after the pack had already been opened on stream. Possibly because you weren’t happy with the pulls.

If there had been a genuine issue with our boxes, it wouldn’t make sense that you had already received four of them and maintained an active subscription until only a few hours ago, when you decided to cancel after not receiving the Whatnot credit.

Each box always contains items worth at least the amount you paid, and in most cases, the value is higher. As shown across our countless positive reviews and a high amount of active subscribers.

As for the “worthless ETB” comment, ETBs generally retail for £45 or more, with it incredibly difficult to find any below £50, so combined with the additional items included, the value certainly exceeds the £50 monthly subscription. Extras like dice, coins, pins, lower value promos, or sweets are not factored into the core value they’re simply complimentary additions.

We completely understand that missing out on the £10 credit is disappointing, but this is an issue for Whatnot to resolve. Please don’t direct that frustration toward us or suggest our boxes aren’t good value, as that isn’t accurate.

I hope Whatnot is able to sort this out for you soon.

Best regards,

Badz