Baby Elegance Recensioni 

96
TrustScore 3 su 5

3,0

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Valutata 1 stelle su 5

We bought a Nup Nup high chair at Christmas last year (2025). The removable tray broke in late January or early February, I reached out to the customer service team to explain and asked for a replacem... Leggi di più

Valutata 5 stelle su 5

We purchased the cot bundle from baby elegance. After reading the reviews I was a bit worried that I've made a mistake ordering from them. And altough the delivery wasn't smooth they tried their... Leggi di più

Valutata 5 stelle su 5

I've bought our childs buggy, 2 car seats, cot and all travel cot all from baby elegance in Blanchardstown. We had one minor issue with the mattress and it was replaced the very same day with no quest... Leggi di più

Valutata 2 stelle su 5

Product seems OK, however, the way it was packaged was pretty disgusting. a £100 item thrown into a box with literally zero protective packaging or padding inside of the box. Box turned up looking li... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di articoli per neonati

Scritti dall'azienda

For nearly 45 years, Baby Elegance has been a trusted name in nursery and baby essentials. As a family-run business, we understand what matters most to parents: quality you can rely on, thoughtful design, and products that grow with your family. Our range spans sleep and bedding, feeding, play and learning, and everyday home essentials, helping families through every stage from newborn to toddler. We're proud of the relationships we've built with parents over the decades, and we welcome your honest feedback to help us keep doing right by the next generation of little ones.


Informazioni di contatto

3,0

Nella media

TrustScore 3 su 5

96 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 61% delle recensioni negative ricevute

Solitamente risponde entro 1 mese

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,0

Tutte le recensioni

(96)

36 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

I absolutely love this product

I absolutely love this product. It was simple enough to assemble, the baby loves it. I am finally able to put down the baby and get things done in the kitchen. It feels like great value for money as we can swap on to the chair for when she's a bit older.

31 luglio 2025
Non scritta su invito
Valutata 2 stelle su 5

Horribly bad quality

Horribly bad quality, especially given the price. Turned up damaged and customer services team nonexistent on website. So disappointed but won't be putting my baby in something that is badly made.

23 maggio 2025
Non scritta su invito
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Risposta di Baby Elegance

Hi Adrian. We are sorry to hear you had this experience shopping with us. If you could email us your order number we will be happy to follow up this for you: hello@babyelegance.com

Valutata 5 stelle su 5

Great product and company

Great product and company, real pleasure to collaborate with and show off the beautiful bedding set they sent me.

29 maggio 2025
Non scritta su invito
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Risposta di Baby Elegance

Hi there, thanks for your feedback :)

Valutata 4 stelle su 5

Good quality and looks great

Love the look of the high chair and the materials used. Feel like I will get use when baby arrives. A bit disappointed the baby seat can’t be adjusted to sit them up slightly as they grow also the foot rest can’t be adjusted.

23 maggio 2025
Non scritta su invito
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Risposta di Baby Elegance

Hi Fiona. Thanks for your feedback. The footrest has 2 adjusatable heights, to adjust it you just need to flip it upside down.

Valutata 5 stelle su 5

Replacement tray for our Nup Nup highchair

We needed a replacement tray for our high chair. Jeff responded to my email promptly and efficiently. He sorted the spare part I needed and ensured it was posted to me. A fantastic response to my query.

12 maggio 2025
Non scritta su invito
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Risposta di Baby Elegance

Thanks for sharing your positive feedback with us Samantha

Valutata 5 stelle su 5

This high chair is incredibly…

This high chair is incredibly practical—my son has been using it since he was a baby and still loves it as he grows! Comfort and safety were our top priorities, and this chair delivered both perfectly. Its design makes it suitable for long-term use, and it’s also super easy to clean. We’re really happy with it—it’s definitely one of those “so glad we got it” products. Highly recommend! 🌟

12 maggio 2025
Non scritta su invito
Valutata 3 stelle su 5

Poor customer service

The mash high chair is a very good product but such a shame about the customer service.
The highchair was completely missed from my order so I only received the chair covers and baby seat which was very frustrating. I contacted them via email which I didn’t get a response to for over a week. I managed to contact via Instagram to get my missing product re sent but was then ignored again when I asked about having a tracking number for the new delivery but luckily I was home for the day of delivery. Such a shame as the product itself is great but I wouldn’t purchase from here again.

19 aprile 2025
Non scritta su invito
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Risposta di Baby Elegance

Hi Hollie. Sorry to hear off these issues with your order, it really isnt the type of experience we want our customers to have. If ever you need anything in the future, contact us at hello@babyelegance.com and we will be happy to assist you.

Valutata 5 stelle su 5

Great customer service

Great customer service , very helpful and prompt. I had mislaid the adapter for the nup nup e-swing. As soon as I contacted baby elegance they had a new one sent out in a couple of days !

20 marzo 2025
Non scritta su invito
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Risposta di Baby Elegance

Hi Aoife. Happy to hear you received the adapters and are all set :)

Valutata 5 stelle su 5

Customer Service was super…

Jeff at Customer Service was super helpful and understood what I needed and helped in everyday possible.. great shipping service, too! Highly recommend

4 febbraio 2025
Non scritta su invito
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Risposta di Baby Elegance

Hi Tony. Glad to hear you were happy with everything :)

Valutata 1 stelle su 5

Avoid!

I ordered a crib mattress and a mattress protector from Baby Elegance in January 2025. The order said next day delivery but after about a week without hearing any update, I contacted Baby Elegance to see where the order was. I was told the crib mattress was on pre order which was not written anywhere when I ordered. After a month and multiple emails back and forth, I eventually received a package. The item I received was definitely not the mattress I had ordered. I feel like the company sent me any old thing to stop me complaining. I requested a refund and that was the only thing that went smoothly at least. I will never use this company again as I feel they tried to scam me with the terrible mattress they sent. I've never had such a poor experience purchasing something online.

14 febbraio 2025
Non scritta su invito
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Risposta di Baby Elegance

Hi Eve. Im really sorry to hear you had this experience when ordering from ourselves. If you would like to email us with your order number we would be happy to look into exactlly what happened here.

Valutata 1 stelle su 5

You'll be left waiting

Waiting over a month for our delivery and when they finally replied to our emails they said we'd get next day delivery. We did not. Meanwhile influencers are getting free items and leaving good reviews. Do not trust this shop.

14 gennaio 2025
Non scritta su invito
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Risposta di Baby Elegance

Hi Janice. Sorry to hear you were waiting so long for your delivery. If you can email us with your order number we would like to look into this and try determine what was the cause of this: hello@babyelegance.com

Valutata 5 stelle su 5

Love our Mash highchair

Love our Mash highchair! Super easy to put together, easy to wipe clean. The cushion is also a good material to wipe clean! Delivery also came super fast after order was placed. We also have the Alta swing And my baby still loves it months on sits it in while I’m having a shower so she can’t cause trouble 😂

15 gennaio 2025
Non scritta su invito
Valutata 5 stelle su 5

My go to company for all things baby!

My go to company for all things baby!! Have had multiple products from here now and all been fab quality & arrived so fast, just what you want.

10 gennaio 2025
Non scritta su invito
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Risposta di Baby Elegance

Hi Chloe. Thanks for your great feedback :)

Valutata 5 stelle su 5

One of my favourite brands

One of my favourite brands, they couldn’t be more helpful! Every product we have received has been amazing quality and delivery is always really fast. Customer service are fast at responding too 😊 100% recommend for all of your baby essentials!

10 gennaio 2025
Non scritta su invito
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Risposta di Baby Elegance

Thanks Macy, always good to hear such positive feedback :)

Valutata 5 stelle su 5

Fab customer service

Fab customer service, amazingly quick delivery and high quality products every single time! We have had a few things from them now and they have lasted sooo well!

14 dicembre 2024
Non scritta su invito
Valutata 5 stelle su 5

Amazing company

Amazing company! I have several of their products and love every one of them. They are so good at communicating and always are so quick to send out products. Would highly reccomend!

10 gennaio 2025
Non scritta su invito
Valutata 5 stelle su 5

We absolutely love our Mash Highchair

We absolutely love our Mash Highchair! Delivery was fast and the product is over all really good. So easy to assemble and looks great with our home interiors. It’s easy to also fold and put away if needed. I also love how easy it is to take the cushion and straps off to be able to wash. We love this product and the customer service has always been brilliant when ordering from this company

10 gennaio 2025
Non scritta su invito

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