Avxnue Recensioni 

This is the second time an order I placed has gone missing in shipping. I fell for buying additional items because they gave me 50% off. What good is that when the order doesn’t arrive. Their response is it’s not our fault. Too bad for me, the customer.

Very hard to reach because return emails are blocked from reaching the company.

I guess you just chalk it up to a loss and never use this company.

The company’s response is to apologize and invite me to email them my concerns. I’ve done that no fewer than 10 times. So difficult to reach them as the email gets kicked back as allegedly containing a virus and thus undeliverable. It’s the scam nature of this that keeps me motivated to press on. DO NOT RISK YOUR MONEY WITH THEM. If they ever make good by me, I will gladly revise this review, but I have no hope they will.

Not a good product. Make sure you understand the return policy, since the product sizes are not matching the real sizes.

I placed an order on August 2, 2023. To this day I don't have a notification of a tracking number. And when I tried going to their website, when I enter the order number to check on the status, all I get is "Could not find order". I've tried emailing a reply to seven times to their "Checking in on your order" email and I keep getting an email failure notice that says "Your message wasn't delivered to support @avxnue.com because it may contain a virus. Learn how to check for and prevent viruses." I hope someone from their company sees this and gets back to me as soon as possible as my patience is running very thin.

UPDATE: Thank you for your reply. I just received an email notification that my order is on its way and was provided a tracking number so I upgraded my rating. I will wait for the product for further feedback. I would however suggest that you make a couple of changes to your website by providing the correct link for order support. Also, the search for the order number does not work. Right now, when I put in my order number, it still says that it cannot find it. Not a good look from a customer perspective. Thank you.

Ordered the three pack of short sleeve linen shirts. Firstly, you get a lot of emails, I have unsubscribed so hopefully that does the trick, secondly the shirts took a while to come. Third the shirts are rubbish, I ordered large because I wanted loose, I am normally medium, they are tight, then the material is more synthetic than linen- lastly, two of the three shirts have no button holes, you can see where the sewing around the holes started but they lead off the edge of the shirt.., so they are useless.

I ordered a really cute sweater and was so disappointed when it came. It was nothing like what was pictured. I reached out to try and find out how to send it back and get a refund and no one responded. I tried again and someone finally reached out only to tell me it was past the 14 day return policy. It’s understandable that companies have these policies however if no one responds how can they enforce it?? They really have cute things advertised but be careful when ordering bc you might not get at all what you’re expecting.

I received my order and the shorts are wonderful, a little on the small size but they will make awesome gifts. Customer service offered a nice refund since they don’t have a larger size. I would buy from Avxnue again keeping in mind sizes are a little small. Cheers.

My first purchase, a striped sweater, is excellent. Based on that purchase, I decided to order a denim jacket. I ordered a large, thinking it would be roomy enough to layer. When the jacket arrived, it was way too small for my usually medium frame. In addition, the buttonholes were neither finished nor sewn through all layers of fabric. This made the jacket impossible to button, even if it had run true to size. When I requested a return authorization, it was basically denied. I was told that my only recourse was to order a second jacket in a larger size at half price. Meanwhile, I am expected to keep the first jacket, or gift it to someone else. Not being able to talk to customer service is extremely frustrating. When I replied to an email, I received an error message saying the address was invalid. Even very stylish and reasonably priced garments cannot make up for shoddy business practices and poor customer communication. I want this new, small, family-run business to prosper, but so far I am less than impressed. Fingers crossed that I will eventually receive a satisfactory jacket.

My package did take awhile to arrive. However when I contacted customer service they were helpful, even when I got frustrated and accused them of being a scam. When my tank top did eventually arrive , it was as pictured/what I expected. I was honestly shocked. But yea, the tracking made no sense.

Best beanie I’ve bought to date! It’s the warmest and the quality is great. Couldn’t be happier with it.

What made my experience the best was the customer service, they were out of stock on two items I had ordered. Their follow up and offering of discounts on future orders and subsequently full refund in a timely manner is unheard of. Bravo

Multiple attempted to get help for missing orders, automated answers or nothing . Fed up with dreadful communication, no choice but to involve PayPal to get money back. Awful customer service, avoid at all costs

Have not received the product to determine quality or timely delivery - but, on the front-end, the website was user friendly, and responses (probably computer-generated) were professional, prompt and courteous

The tshirts are nice quality, but it literally takes several weeks to receive them. I’m not sure why it could possibly take so long to process an order and ship.

Great website and very helpful and easy to follow through with a purchase

Just made a shoe purchase from InfinityLoyal. com…

Actually, I gave up and bought a different set of shoes elsewhere as I had given up.

But, seeing that they finally responded to my emaol, and in the affirmative, and were generous to help, I went ahead and bought them... only because CS agent Emma did the extra effort to get me to complete my purchase.

As a businessman, I truly value that type of brand and loyalty building - kudos to you!

i ordered 2 pairs of shorts 2 months ago. was assured they would be delivered in 2-3 weeks. i emailed them to inquire as i had no tracking #. they responded and apologized. i still have not received my shorts, emailed again and not everything bounces back. still no shorts and i am out $300. these guys are a bunch of scammers. DO NOT ORDER FROM THEM

This is an absolute untrusting company. I Re come d do not buy from them. Sizes are totally off. I was concerned when I placed my order and they assured me that their sizes are the same as American sizes. NOT even CLOSE!
Then they won’t take returns unless you place another for larger sizes. They will not refund your money!!
DO NOT BUY FROM AVXNUE

Sizes are completely off! Not even close to correct. I also got an alert when they sent the original order confirmation that the email was infected by a virus. I’ve since reached out about the sizing to exchange for another size and never received a response. Definitely a scam company

May 20 2023 no confirmation or tracking #. A rouse as they stated info is available, emails get kicked back phone # to busy signal no communication or status of order. They keep pushing sales but trying to get information on my order and money taken out of my account there is nothing. I count it as lose and learn. Avxnue is not in USA or Canada. BAD COMPANY

I just love the fabric and the quality of the design. Excellent customer service. It was just what I expected. Thank you!!

Bethania