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Valutata 1 stelle su 5

I claim that all the comments that has 5 stars here are fake by company representatives who still work in company to fool people around using fake email ids. Disgusting company never replies a single... Leggi di più

Valutata 5 stelle su 5

They had issues before But now the customer service is always available . A bit expesive but if you book ahead you get better prices .

Valutata 5 stelle su 5

Amazing service ! Great customer service and helpful agents whenever you need help are available 24/7 through phone and chat

Valutata 5 stelle su 5

After 2 month of using the platform, I can say my experience has been very positive given trial and error! Affordable, reliable and good support team there 24/7 to assist you with any concern... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Azienda di software
  2. Agenzia di noleggio auto

Scritti dall'azienda

Autzu is a drivesharing platform offering versatile hourly and daily electric vehicle rentals for ride-sharing or food delivery services. Our fleet of well-maintained, clean vehicles are always prepared for your needs. Hourly rental fees start from $7/hour. We are a forward-thinking mobility technology company dedicated to creating a sustainable, efficient, and accessible transportation system for all. We develop and deploy cutting-edge technology for electric autonomous vehicles, providing necessary charging and maintenance infrastructure, and maximizing the utilization of vehicles through multiple dispatching platforms. Our innovative solutions aim to revolutionize urban mobility, reduce carbon emissions, and improve the quality of life in cities worldwide.


Informazioni di contatto

3,5

Nella media

TrustScore 3.5 su 5

29 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 25% delle recensioni negative ricevute

Solitamente risponde entro 2 settimane

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,5

Tutte le recensioni

(29)

15 recensioni negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Exquisite Service

The customer service crew is absolutely phenomenal.All the girls that work there are truly the example of top class customer service .

1 aprile 2024
Non scritta su invito
Logo di Autzu

Risposta di Autzu

Hi Bay,

Thank you so much for the kind words about our customer service team! We’re thrilled to hear that the crew made such a positive impression. They work hard to deliver top-class support, and feedback like this means a lot.

We’ll be sure to share your comments with the team, it will make their day.

– The Autzu Team

Valutata 5 stelle su 5

Autzu

After 2 month of using the platform, I can say my experience has been very positive given trial and error!

Affordable, reliable and good support team there 24/7 to assist you with any concerns you may have. Since I started I’ve put together a work schedule that works for me, accommodated by Autzu.

I highly recommend this platform for any Uber driver looking for an alternative to the normal car rental process!

There’s nothing but upside if you have a hustle mentality and want a simple way to make a profit, you pay as you go and rack up the profit at the same time.

Give it try!

12 aprile 2024
Non scritta su invito
Logo di Autzu

Risposta di Autzu

Hi Tomy,

Thank you for sharing your experience after two months on the platform! We’re glad to hear you’ve found Autzu affordable, reliable, and flexible enough to build a schedule that works for you.

We truly appreciate your recommendation to other drivers. It means a lot coming from someone who’s put the system into practice. We’ll keep working hard to provide the support and tools drivers need to succeed.

Thanks again for being part of the Autzu community!

– The Autzu Team

Valutata 1 stelle su 5

Autzu Dirty Mafia

At Autzu it’s 141.225 day for the rental plus another 40 to charge the car. You’re in the hole $181 before you make a dollar.

$988.75 for the week before you make a dollar not including charging fees which is $280 for the week.

$1268 for one week of rental with charging fees. You will also be charged 0.45 a minute if you return the car late.

If you have a credit card or 1000 deposit that will be returned to you, go with another company through Uber or Hertz, they charge $499 a week for a Tesla, not what Autzu is charging. Autzu is for people that don’t have credit cards and desperate.

6 gennaio 2024
Non scritta su invito
Logo di Autzu

Risposta di Autzu

Hello,
Thank you for your feedback about our services and we apologize this has been your experience on our platform. We offer daily rates to drivers, however, we recommend that you book only for the hours that you need to drive for Uber for as low as $7/hour. This ensures maximum profitability for a minimum cost.

Concerning supercharging fees, we are confident that these rates are more affordable than gasoline-powered vehicles. We would be happy to discuss earnings and profitability directly. Please reach out to us at drivers@autzu.com. We look forward to speaking to you!

Valutata 1 stelle su 5

They will take all your money and leave…

They will take all your money and leave you with nothing...RUN! I booked for 24hrs, at $125 +tax, when I checked my email my rent came out my account Dec 1, 2023 and made it $50 short for Autzu's withdrawal. By the time I deposited the $50 back into my account I was already 30 minutes into my booking. Autzu took $141.30 out of my account then canceled the rental car and told me their cancelation fee is 100% of the booking fee. The lady let me know they have cars still available that I pay $141.30 again and book! RUN 🏃‍♀️ 🏃‍♂️

1 dicembre 2023
Non scritta su invito
Logo di Autzu

Risposta di Autzu

Hello, Thank you for your review of the Autzu platform. Our cancellation policy is to ensure that during periods of high utilization, all drivers have access to vehicles based on availability. Late cancellations could potentially prevent another driver from creating a booking. We are happy to work with you to refund any cancellation fees incurred and get you driving again. We look forward to speaking with you soon.

Valutata 1 stelle su 5

Unfairly charge poor uber driver

Autzu is very bad rideshare providing company at uber platform. It's reasonable to start renting their car for uber . But you do not make money . You loose money at the end . They are very unfair with poor uber driver . They overcharge driver most of the time and never admit their mistake . They have lack of communication with uber . All mistakes they blame driver and rip off driver with overcharge . I had recent bad experience with them its not worth to rent vehicle gor uber . They are not fair with their driver and rude .

6 agosto 2023
Non scritta su invito
Logo di Autzu

Risposta di Autzu

Hello,
Thank you for review of Autzu. We sincerely appreciate your honest and direct feedback. We apologize this has been your experience on our platform. We would be happy to address your concerns about booking fees and profitability directly. Please feel free to reach out to us at drivers@autzu.com.
Thank you, we look forward to speaking with you soon.

Valutata 1 stelle su 5

Rip off charge you on the fine print

Rip off charge you on the fine print. Bad experience do not recommend it at all.

21 giugno 2023
Non scritta su invito
Logo di Autzu

Risposta di Autzu

Hello,
Thank you for review of Autzu. We appreciate your honest and direct feedback. We would like to hear more about your experience and would be happy to address your issues concerning Autzu's booking fees directly. Please feel free to reach out to us at drivers@autzu.com.
Thank you, we look forward to speaking with you.

Valutata 1 stelle su 5

Run far away

First off, Uber Driver service have the worst customer service then came along Autzu who decided to piggyback on Uber to provide rental cars for Uber drivers. The problem with Autzu it’s a carbon copy of Uber. It’s like a perfect marriage between Autzu and Uber. Two of the worst get together decided to make people life hell.
To me, it appears their app built by the same developers, supported by the same customer service agents. Everything feels and sound the same. It’s even quack the same. I booked for rentals month in advanced, every day just two hours before my pickup time, my rental reservation get cancelled and I get text messages followed by phone calls from agents with lies after lies like System glitch, Uber dealing with huge backlogs not updating our vehicles on time, your booking will continued to be cancelled since you are new driver, and your active vehicle threshold less than 21% until you reach more than 40% threshold of active / available vehicles. Total BS. Stay away from both Autzu and Uber, find something else better do. In fact, considering all this, flipping a burger at a burger joint ain’t that bad. Bunch of offshore liars.

27 maggio 2022
Non scritta su invito
Logo di Autzu

Risposta di Autzu

Hello,
We sincerely appreciate your honest and direct feedback concerning our services. We apologize that this has been your experience on our platform. Due to high demand, there may be times when cancellations occur and we make sure to let you know 2 hours in advance. We have since added many more vehicles to our fleet. We sincerely hope this alleviates your concerns and would be happy to address any issues you may have experienced with our customer service team. Please feel free to reach out to us at drivers@autzu.com and a manager will respond to you directly. Thank you, we look forward to speaking with you.

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