autowill-rentacar.hr Recensioni 

A la prise du véhicule, notre avion a eu du retard on ma proposé de récupérer le véhicule a 21 h ou lieu de 20 h moyennant 50 € .
Au moment de rendre le véhicule,ils vérifient scrupuleusement à la recherche de dommages à nous facturer .Pas de chance pour nous , ils ont aperçu un petit impact(éclat d'un petit caillou certainement )qu'on avait même pas remarqué. Je précise un tout petit point .
Nous facturer l'impact, ce n'est pas un soucis par contre le montant facturé est plus que exorbitant 550 € Cela fait cher pour 2 jours de location .Donc à fuir , privilégiez les grandes compagnie et bien lire les conditions .une chose est sûre ,je ne louerai plus chez eux .

Another ripoff experience.
upon checking in the car an immediate dive by the clerk of Autowill under the left front bumper revealed an invisible scratch underneath the plastic bumper.
Total cost EURO 522,62.

Be aware when renting a car at Autowill

Same issue as everyone else on here.
Straight away when we dropped the car off he went straight to both doors and found marks that we did not do but had unfortunately no way of proving it. Interesting how he did not even check the rest of the car!
We had to pay £420! There was no way we caused these marks but having 2 little ones we didn’t take the proper time to take pics when we got the car.
We also never got the damage record documents at the beginning so make sure you request these!
Very unhappy!

Lorsque nous leur avons rendu la voiture louée lors de nos vacances en Croatie, 2 salariés d’Autowill se sont mis à nettoyer la voiture avec leurs doigts, à la recherche de quelque chose à nous facturer. Ils ont fini par trouver une minuscule micro-rayure qu'ils nous ont facturée 215 €.
De retour chez nous, nous avons pris le temps de regarder attentivement les photos prises lorsque nous avions récupéré le véhicule au début de nos vacances. Et là nous avons constaté que la micro-rayure était en fait déjà présente sur le véhicule !
Nous avons donc écrit à Autowill pour obtenir le remboursement des 215€ qui nous ont été injustement facturés.
Ils n'ont même pas daigné répondre à notre réclamation. Un tel service client est A FUIR et à DECONSEILLER.

180€ für Versicherung von autowill bezahlt, da mit debit karte bezahlt. Macht aber überhaupt keinen Sinn. Wir hatten uns vorher bei der Bank informiert und diese Karte, die wir benutzt haben, funktioniert genauso wie eine normale Kreditkarte. Und das ärgelichste, wir hatten eine Versicherung über holidayautos bei AXA für 60€ abgeschlossen gehabt. Also doppelt bezahlt. Autowill ist eine reinste Abzockfirma.

Keiner hat uns im Nachhinein wirklich geholfen.

Und der Vermieter vor Ort bei autowill (Split airport - großer, breiter Mann) war sehr aggressiv, als wir nicht nachvollziehen konnten warum wir jetzt nochmal eine Versicherung zahlen müssen. Und zur Krönung war er auch nicht vor Ort, um uns abzuholen. Mussten dreimal anrufen. Obwohl auf dem Voucher stand, dass wir bei Ankunft abgeholt werden. Echt unfassbar. Standen mit baby eine Stunde am Flughafen.

Be very careful of this company ( at Pula Airport) Absolutely disgraceful customer service! Read below:

We hired online and paid extra insurance damage waiver, then picked up the car at Pula Airport. At the airport desk the company insisted that because we never used their own insurance (bought at the airport office) we needed a deposit of €1200. We didn’t have those funds available so they refused the car unless we took out there own insurance in addition (180! Euros) they would cancel the booking and wanted to charge for the whole week. We had no choice so went ahead and paid. We arranged to return the car at their office In Porec at an arranged date and time. Of the course the guy didn’t turn up at the arranged time (they are an An Opel dealership) I had a cab waiting outside, so A salesman in the office rang and spoke to the hire guy who then incredibly claimed we hadn’t taken out insurance (we had. Twice!) and threatened he would inspect the car in our absence and “send the bill even if there was a slight scuff on the wheels for €1200” !! I photographed the car, (no damage) and left the key and walked out. I was livid. On the way out, had a few choice words with the dealership manager - who it seems had heard this all before! Not the best way to start and end a holiday.

Ps they also do a 7/8 of a tank of petrol thing where I guess they know it’s hard to fill a tank back to 7/8 so most people will fill it up.

I had the same experience as everyone else. We are very honest people and would never lie if we had scratched the car. We had the car parked at the hotel all the time with no risk of having bumped it or being bumped but when we got back they charged us for a scratch that looks very old. We had to pay €460. Use this company at your peril. Lesson learned

No issue with the collection at Pula airport, or the car itself (although it was pretty battered for a car that could only be a year old). The problem was on returning the car a small scratch was identified on one of the alloy wheels, which I'm 99%sure wasn't done by us. But it wasn't documented on the list of scratches at collection so had to pay £100. The problem is that this car had such a long list of bumps and scratches it was impossible to really know what was or wasn't on the list. My advice is not to use autowill.....seems others have had similar experiences. If you do use them make sure you photograph every inch of the car on collection!

Returned the car to Pula Airport. The car was very dusty having been driven for a week in very dry conditions. No incidents during the rental. Miraculously and amazingly quickly the Representative found a 2 cm faint hairline surface scratch within seconds of "inspecting" the vehicle and charged us 300Euros to have it "repaired" !!

I booked a car with Autowill in Pula airport from June 29th to July 11th. Because our flight was changed to June 28th we arrived one day earlier. The Car office opening hours was from 0800 to 2000 but when we arrived at the office at 1950 to ask if the car was ready one day early, no one was there. I called the number from the doorsign, but the phone was not picked up. No harm done, our booking wasn't before the next day at 0900.
I took the bus the next day to the airport and arrived a bit early, 0830, again no one was at the office. I called the number again, this time it was picked up, and they said they would be there in 15 minutes, no problem.
We handled the paperwork, and I went to check the car with an employee. The car had a few scratches which was noted and I was on the go.
At monday 11th July, we went back to the airport to return the car. We had told that we would be back at 0900, but since our flight was at 0920, we were at the airport already at 0700. I knew there would be someone there because our travel partners had announced to them, that they would return their car at 0700. We arrived first, and the emloyee was a bit mad, that we were already there. He said they would not be open before 0800 and we had to pay 50 eur to return the car before that. We didn't know that, but since he were already there we couldn't see the problem. He still wanted us to pay, otherwise we could wait with the return till 0800, which we agreed to.
When we came back at 0800, we went to check the car. The employee looked quickly on the right side and continued to the back end, where he quickly found a little scratch in the rear bumper, and quickly showed us it wasn't on the car report from the pick up, which it wasn't. We had been very careful with the car, and I am pretty sure the scratch wasn't there in the morning when we left Pula city, and none of our suitcases has any edges or similar which fits the scratches that looks like they were made with a key, a julienne peeler or similar. We ended up paying 2600 Kuna for the scratch.
I can't say that the employee made the scratch since I didn't see it, but considering the whole situation, the way he acted when he "found" the scratch, and the fact we didn't want to pay the 50 eur for early return, makes me pretty damn suspicious.
Anyway, I will never ever use that company again and I can't recommend any other to do so either, and if you do, don't leave the car out of sight at the return office, before you do the check with an employee.

j'ai réservé un véhicule à l'aéroport de Zadar du jeudi 28 avril 2022 10:30 am au jeudi 5 mai 2022 4:30 am.

Quand je l'ai rendu, la personne a contrôlé la voiture et m'a dit que j'avais rayé la portière du conducteur. Je lui ai répondu que ce n'était pas moi mais elle ne m'a pas cru et elle m'a demandé de prouver que ce n'était pas moi.

Je lui ai montré des photos mais elle m'a dit que ce n'était pas une preuve suffisante et que de toute façon, j'allais payer et que ce n'était pas grave car les assurances allaient me rembourser en France.

Pour prouver mon honnêteté, il aurait fallu que je prenne des photos de la voiture millimètre par millimètre ce qui est carrément impossible à faire.
J'ai tendance à faire confiance aux loueurs...

Elle m'a fait remplir des documents et j'ai été obligé de payer alors que je n'avais pas abimé le véhicule.

C'était 4:30 am et j'étais pressé car je devais prendre l'avion.

J'ai trouvé cette façon de faire pas très sympathique... Aurait-on affaire à une agence malhonnête qui abuserait de la confiance de leurs clients ? C'est vraiment dommage !