We have been leading from Renault for many years. Communication has been excellent and always timely. Cars are first class. Service in Europe also spot on professional and courteous. Thank goodness we... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Professional and reliable service from beginning to end. We had an incident with a blown out tire. We did not pay a penny. The car was brand new. Held the road beautifully and consumed very little gas... Leggi di più
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I had an absolutely wonderful experience with leasing a car through this program. There was great communication in regards to the contract, payment, and pick up/drop off. They were very responsive. Th... Leggi di più
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Last year, 3 of us planned a trip to Europe. The driver's mother became very ill within the couple of weeks before our trip. We requested to change driver's prior to leaving and were told that it wa... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Historical partner of the French automobile makers, AutoTT | RenaultUSA are brands of the ATI group managing the largest short term car lease markets for Europe. With over 70 years of combined experience in Temporary Transit, and car rental for US tourists or visitors coming to Europe, our teams are at your disposal to offer you the best conditions during your stay behind the wheel of your brand new car.
Informazioni di contatto
Calle Lola Flores, 16, 28022, Madrid, Spagna
- 863-216-8506
- info@renault-usa.com
- auto-tt.com
4,6
Eccellente
94 recensioni
Non ha risposto alle recensioni negative ricevute
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Best short term lease program in the business!
Ease of booking, pickup and return!
29 maggio 2024
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Excelente serviço
Excelente serviço. Pontuais com resposta a toda as dificuldades ,carro novo , limpo e cheiroso. Fomos atendidos pelo domingo e foi incrível . 100% recomendo !!
Voltarei a recorrer a esta companhia sem dúvida !
15 giugno 2024
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Brand new car leased for 3 months to…
Brand new car leased for 3 months to travel Europe and Scandanavia. The transmission failed after 6 days and less than 1000 klm travelled! Renault advice could be months before new transmission is installed. Cant get answers let alone a replacement car despite having paid for it and having paid all accommodation for 3 months that I now can't get to!
5 giugno 2024
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Risposta di RenaultEurodrive
Dear David,
I hope this message finds you well.
First and foremost, I would like to extend my gratitude for taking the time to share your feedback. Your insights are invaluable to us in our continuous efforts to improve our services.
However, upon thorough investigation into the matter, we have encountered some difficulty in locating any records corresponding to a customer named David experiencing issues with one of our vehicles. This leads us to inquire as to whether your booking was indeed made with AutoTT (www.auto-tt.com), as we are unable to corroborate the details provided when compared to our records. Could it be possible that you may have booked with one of our competitors instead?
I'd like to draw your attention to the potential consequences of a one-star review, which not only impacts our company but also unfairly penalizes us, rather than the intended target which I imagine is getting a reaction from the company which you are reviewing. As a team committed to delivering exceptional service, and striving to go above and beyond for our valued customers, it seems unfair to penalize us instead of the company which you intend to get a reaction from.
To ensure clarity and resolution, we have initiated a request for additional information via TrustPilot. Your prompt response would greatly assist us in addressing any concerns you may have and rectifying the situation accordingly.
Thank you once again for bringing this matter to our attention. We look forward to hearing from you soon and resolving any issues satisfactorily.
Warm regards,
Sylvie
Amazing experience
Amazing experience! Will never do a normal car rental again if I'm in Europe for more than a few weeks. New car, awesome customer service, solid pricing, and no pressure tactics. Got picked up from the airport and was out and on the road in 10 minutes with my whole fam. Drop off was equally as seamless. Do it!
9 gennaio 2024
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Excellent customer service for Europe car leasing
I have leased Renaults when visiting Europe a couple of times and I love the concept. It is great to be able to receive a brand new vehicle and have full insurance included. I far prefer this to renting a car on my trips. On a couple of occasions, some difficulties arose with my last lease, not with auto-tt, but rather with Renault. auto-tt advocated for me with Renault and I was happy with the outcomes.
Customer service provided by both Silvie Pirao and Domingo Leal was at all time understanding and courteous. I very much appreciate their outstanding service and I plan to continue using auto-tt for my car leasing services in Europe.
1 dicembre 2023
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La experiencia fue muy positiva
La experiencia fue muy positiva, el coche perfecto y el servicio de recogida al aeropuerto fue muy rápido además la persona que me atendió fue muy amable y me explico con mucho detenimiento el GPS y las funciones básicas del coche.
3 gennaio 2023
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canceled 6 day before pick up
I signed up for a 102 day lease 11/21/2021 real early because of chip shortage. My pick up date was 5/25/2022 in Munich. So I was in contact now and then. 2 weeks out I had to contact them because they didn't contact me to pay. turns out they emailed an old customer with the same last name. (he did not have a contract) They send me a link to pay on 5/14
I paid. Got my receipt to bring for P/U/ It was in the name of the other person with all his info. I sent several emails over the weekend. Sent an email Mon afternoon that I didn't gat a reply to my emails.
A few hours I get an email from auto-tt and a form letter from Renault telling me they canceled my contract because of the chip shortage. They asked me to pay on Friday and canceled me on Monday.
I used Citroen for the last few years but this year I tried autott NEVER AGAIN.. I didn't mention We had reservations in 5 Countries that I will now loose $$$
My review is less than one star
17 maggio 2022
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Risposta di RenaultEurodrive
Dear Nancy,
Thank you for taking the time to share your feedback. We deeply regret the inconvenience and frustration you've experienced with your past booking through Renault Eurodrive. We understand how upsetting it must be to have your travel plans delayed, especially after having made arrangements in multiple countries.
Firstly, we apologize for the mix-up with your payment details and the communication issues you encountered. It is our standard practice to ensure all customer information is accurate and up-to-date, and we are sorry for the oversight that led to this confusion.
Regarding the cancellation of your booking, it is important to clarify that the decision was made by Renault Eurodrive due to the global chip shortage, which has impacted vehicle availability industry-wide. While we facilitate the leasing process, the final decision on vehicle availability and cancellations rests with Renault.
We understand that this situation has caused significant inconvenience and financial loss, and we empathize with your frustration, which is why we have offered you compensation in the form of a future discount. We were actively working with Renault to find solutions and prevent such issues from occurring in the future, but it was indeed a worldwide issue and it impacted all makers.
We appreciate your past loyalty to our services and regret that this experience has led to such disappointment. If there is anything we can do to assist you further, please do not hesitate to contact us directly at info@renault-usa.com.
Thank you for your understanding.
Sincerely,
AutoTT
Best in the business
A long time customer of Renault Eurodrive (15 years), I can assure you that these people go above and beyond. I had a huge problem with my Dacia Duster in Milano. The police stopped me and asked me what kind of license plate I had on my car. After explaining the mini-lease to the police officer, he asked me where I lived. I answered candidly that I lived in Italy. Followed a big explanation from the police on how European residents are not allowed to drive tax-free cars. I tried to explain that in fact I was an US resident, but they just kept saying that it was too late. All in all, the authorities blocked the car for three days - the time it took me to prove I was not a tax payer in Europe. Auto-tt immediately gave us a replacement vehicle without even asking Eurodrive assistance if my case was covered by our contract (which it wasn't). They helped us in any way they could with the police, the Italian customs, and made sure we were able to move around in a car the whole time at their own expense. Readily available, extremely professional, and pensioned by what they do, their team was absolutely amazing in every way. Thank you, Auto-tt!
25 luglio 2021
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