Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 5 stelle su 5

We have been leading from Renault for many years. Communication has been excellent and always timely. Cars are first class. Service in Europe also spot on professional and courteous. Thank goodness we... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Professional and reliable service from beginning to end. We had an incident with a blown out tire. We did not pay a penny. The car was brand new. Held the road beautifully and consumed very little gas... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I had an absolutely wonderful experience with leasing a car through this program. There was great communication in regards to the contract, payment, and pick up/drop off. They were very responsive. Th... Leggi di più

L'azienda ha risposto

Valutata 2 stelle su 5

Last year, 3 of us planned a trip to Europe. The driver's mother became very ill within the couple of weeks before our trip. We requested to change driver's prior to leaving and were told that it wa... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Agenzia di noleggio auto
  2. Servizio di leasing
  3. Servizio di parcheggiatore

Scritti dall'azienda

Historical partner of the French automobile makers, AutoTT | RenaultUSA are brands of the ATI group managing the largest short term car lease markets for Europe. With over 70 years of combined experience in Temporary Transit, and car rental for US tourists or visitors coming to Europe, our teams are at your disposal to offer you the best conditions during your stay behind the wheel of your brand new car.


Informazioni di contatto

4,6

Eccellente

TrustScore 4.5 su 5

94 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non ha risposto alle recensioni negative ricevute

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 4 stelle su 5

Good-Easy process to pics up

Good-Easy process to pics up.
Better-Could do with a little more explaining of car accessories.
Bad- The registration was not on windscreen, only realised after a week.

30 giugno 2024
Non scritta su invito
Valutata 3 stelle su 5

Renault help line cut off the Renault garage representative after keeping him holding for ten minutes. Then we couldn't get a counselor on the help line again, they kept cutting me off.

The 24/7 hotline is not actually 24/7. I could not get through to them except during business hours. The car has a mechanical problem, with a yellow warning sign. I took it to a Renault Garage in Nice. We called the helpline, they briefly talked to him and put him on hold for ten minutes and then cut him off without coming back on the line. I tried calling again and was repleatedly cut off. The garage couldn't take the car until 18 july. I am therefore driving the car hoping it doesn't switch to a red warning sign causing me to have to stop in the middle of a trip.

27 giugno 2024
Non scritta su invito
Logo di RenaultEurodrive

Risposta di RenaultEurodrive

Dear No,

Thank you for taking the time to share your feedback. We are sorry to hear about the issues you faced, but after thoroughly researching our records, we were unable to find any customer record matching the situation you described. It appears that you may have booked with another company, as we have no record of your booking or any contact from you regarding these issues.

We would like to address the concerns mentioned in your review to clarify our service standards for other customers:

Helpline Availability: The 24/7 Renault Assistance helpline is designed to provide assistance at any time. We assure our customers that the helpline operates round-the-clock, and any difficulties in reaching them outside business hours should be reported directly to us for immediate resolution.

Assistance at the Garage: We apologize if you experienced any inconvenience at a Renault garage. Our policy is to ensure seamless communication and support for all our clients, and we would like to investigate any disruptions in service should they occur.

Mechanical Issues: For any mechanical issues, we advise our customers to contact us directly for prompt assistance. We have procedures in place to handle such situations efficiently and to provide necessary support.

We take all feedback seriously and are committed to maintaining high standards of service. If there are any discrepancies or further details you can provide, we are here to help resolve them.

For any future bookings, we encourage you to contact us directly to experience the quality and reliability of our services.

Valutata 5 stelle su 5

We cannot say enough good things about…

We cannot say enough good things about our experience with auto tt.com. From the minute we were searching for a car and information on price and what it included, we were extremely amazed. The entire process of securing a car and all the communication was top notch. Picking up the car was so easy, with the fantastic communication. The agents at both pick up and return were so friendly, helpful and professional. The car was excellent. The coverage fantastic.it made our trip so wonderful to know that we were covered and the car was new. Love this company and hope to use them again in the future.

30 giugno 2024
Non scritta su invito
Valutata 5 stelle su 5

I have been leasing for Reault for 15…

I have been leasing for Reault for 15 years and have found it is the best deal going a new car full insurance and road assistance. Wonderful service with pickup and return to the airport and my experience in Rome has been outstanding with a very friendly and help full staff

20 aprile 2024
Non scritta su invito
Valutata 5 stelle su 5

Great service

It was great experience from start to finish. We were picked up from the airport in a timely manner. The car was new and everything was explained to us very clearly. Zoheir was very knowledgeable, super nice and effective. We will be returning next year.

11 giugno 2024
Non scritta su invito
Valutata 5 stelle su 5

EXCELLENT EXPERIENCE

BOOKING WAS INCREDIBLY EASY AND BOOKING AGENT WAS COMMUNICATIVE AND HELPFUL. KPICK UP IN ROME WENT WELL WITH FRIENDLY AGENT. DROP OFF IN BORDEAUX WAS DONE WITH A WONDERFULLY HELPFUL WOMAN WHO SUGGESTED MORE ECONOMICAL TRANSPORT THAN WE HAD PLANNED. WE LOVED THE CAR AND HOW IT DROVE

31 marzo 2024
Non scritta su invito
Valutata 5 stelle su 5

I have been using Renault USA

I have been using Renault USA - AutoTT once a year for 5 years when I go to Europe and I am very satisfied. They respond very quickly to enquiries and their prices are quite competitive; I will continue to rent a car through them.

26 dicembre 2023
Non scritta su invito
Valutata 4 stelle su 5

My car in Europe

Brand new car fully insured. Should be available not only at airports (Roissy, Orly) but also at a downtown Paris location (i. e. Saint-Cloud Parking).
The selection of available models used to be a bit larger.

12 luglio 2023
Non scritta su invito
Valutata 5 stelle su 5

Fabulous service

Fabulous service, price, and product. I have leased 17 times from Renault!! Absolutely the best!! This beats car rental easily!!

10 settembre 2023
Non scritta su invito
Valutata 5 stelle su 5

The car we received had a manufacturing…

The car we received had a manufacturing fault, Once the dealer diagnosed the fault and determining that it would take too long to repair, they sent a driver with a new larger vehicle to us. The provided a rental in the meantime. Excellent service given the difficult circumstances, although reaching them was not always easy.

29 settembre 2023
Non scritta su invito
Valutata 4 stelle su 5

No pick up/ drop off service at nice airport

The vehicle leased performed well at all times during our 58 day lease.
However the total lack of a pickup and drop off service from the terminal at Nice airport to receive the car after a transcontinental flight was beyond irritation. I am always travelling with a large amount of luggage. So why can't that service be provided that I encountered at other airports?

27 giugno 2024
Non scritta su invito

Come funziona Trustpilot

Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.

Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.

Scopri di più sui diversi tipi di recensioni.

Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.

Scopri di più su come vengono gestite le recensioni su Trustpilot.

Ecco qui 8 consigli per scrivere delle ottime recensioni.

La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.

Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.

Scopri di più