Austen & Blake Recensioni 

4438
TrustScore 4.5 su 5

4,6

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Valutata 5 stelle su 5

Michael at the Meadowhall branch is fantastic. After stopping and taking a look in the window, Michael popped out to see if he could help us in a friendly and no pressure way. After spending a little... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Popped into the Shop in Edinburgh without an appointment & left having purchased our wedding rings… Shona was yet again absolutely fantastic help in choosing our wedding rings. Very professio... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We were visiting Chester, and made a purchase of a Diamond ring, which is to be a birthday present for my wife. Polly was extremely helpful and gave us lots of advice, regarding size, quality of st... Leggi di più

Valutata 5 stelle su 5

I was away on holiday when my ring was dispatched so I rescheduled the delivery to today, July 1st. It was less than 2 weeks before my order was sent which was really good because I wasn't expecting... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Gioielleria
  2. Negozio di accessori di moda
  3. Gioielliere
  4. Designer di gioielli
  5. Artigiano di gioielli

Informazioni su Austen & Blake

Scritti dall'azienda


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Shop other jewellery

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Our story

Contact us


Our mission
Austen & Blake is a luxury diamond jeweller established to make custom-made jewellery accessible, approachable and affordable for everyone.

We’re here to celebrate your occasion with you. From engagement rings to wedding rings, special occasions or everyday looks, our team works closely with you to bring your vision to life. Every piece is one-of-a-kind and unique to you.

With expert craftsmanship and trusted guidance, we’ve helped over 20,000 happy customers create their dream designs. Plus, you could save up to 60% compared to high-street jewellers as every piece is made-to-order.

Discover our full range at www.austenblake.com or visit one of our 15+ locations across the UK, as well as in Ireland, Australia and New Zealand.

Informazioni di contatto

4,6

Eccellente

TrustScore 4.5 su 5

4K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Chiedi ai clienti di scrivere una recensione

Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative

Ha risposto al 86% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,6

Tutte le recensioni

(4438)

1214 recensioni negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Wedding Bang Shopping

Will helped us look through a selection of wedding bands rings, gave great honest recommendations on what styles would suit us!

Even received an engagement ring polish!

9 maggio 2026
Non scritta su invito
Valutata 5 stelle su 5

Asscher cut diamond pendant

Your staff are very welcoming and friendly. They listened to what I wanted and the result is just as I imagined.

I had an asscher cut diamond pendant made to match my earrings. Also from your Sheffield store. The set is absolutely amazing.

Thank you

22 aprile 2026
Valutata 1 stelle su 5

Initial person we dealt with was great

Initial person we dealt with was great, i believe her name is Georgia. If this person was the only one we dealt with i would give this 5 stars. She was excellent and was a pleasure to work with

However we completed our transaction/pickup with a very rude member of staff which makes me regret using A&B

23 aprile 2026
Logo di Austen & Blake

Risposta di Austen & Blake

Hello Jonathan,

Thank you for reviewing your experience with us, we appreciate you taking the time to do so.


At Austen & Blake we pride ourselves on offering the highest level of customer service and highest quality items, unfortunately you have mentioned on this occasion we’ve fallen below our usually high standards.

Although your initial experience was great, we regret the disappointment from your visit to collect. We will review this internally to ensure all aspects of the customer journey we pride ourselves for are upheld

Thank you again for your feedback,



The Austen & Blake Team

Valutata 5 stelle su 5

100%

Staff at Austen&Blake London were accommodating especially Fabiha. She’s been patient with me in my visit as we kept discussing and finally concluding with the right ring. PS my fiancée loves the ring and proudly wears it everyday.

6 marzo 2026
Valutata 5 stelle su 5

10/10

10/10. The staff are great at explaining ever step to make sure you get exactly what youre looking for. Final result came even better than expected

9 gennaio 2026
Valutata 5 stelle su 5

I visited Austen & Blake Liverpool last…

I visited Austen & Blake Liverpool last month with an idea in mind. Aimee was so helpful and guided me to pick the perfect engagement ring. We both love the ring and can’t thank Aimee enough for the help and support she gave on my visit. Thanks very much again! Would highly recommend!

27 marzo 2026
Non scritta su invito
Valutata 4 stelle su 5

Good quality and great value!

Good quality rings with range of metals, stones, and configurations, all at a decent price point.
Store staff really nice and professional.
Received the rings are they were well finished and presented, box could be a little nicer though, but really that's it. The rings themselves are great.
If we could get a few more metal mix and match options and improve the boxes, it'll be a 5 star for me 😊.

14 aprile 2026
Valutata 5 stelle su 5

We had a ring made

We had a ring made, it's absolutely amazing. The service from start to finish was polite, and I was kept informed of progress of the ring.
I would recommend Austen and Blake to anybody looking for that 'something special'

5 maggio 2026
Non scritta su invito
Valutata 1 stelle su 5

I don’t know how you have so many positive reviews

Ordered engagement ring to propose on the 13th of march. No communication no replies. Was confirmed item would dispatch last week. Still no updates. Honestly ruined my plans to propose. Now I’m stuck with no ring no money and a headache.

13 marzo 2026
Non scritta su invito
Logo di Austen & Blake

Risposta di Austen & Blake

Hello,

Thank you for reviewing your experience with us, we appreciate you taking the time to do so.


At Austen & Blake we pride ourselves on offering the highest level of customer service and highest quality items, unfortunately you have mentioned on this occasion we’ve fallen below our usually high standards.

We sincerely apologise for this experience concerning communication especially considering the significance of the occasion this is intended for.

We have sent you a request for some further details. Could you respond so that we can resolve this for you as quickly as possible?

Kindest regards,



The Austen & Blake Team

Valutata 5 stelle su 5

Wedding bands bought!

William was brilliant, helped my fiancée narrow down what she wanted for her wedding band which is no small feat!

Similarly helped me refine the styling of my ring, working out the size for the first time.

Wedding bands purchased, thank you very much!

4 maggio 2026
Non scritta su invito
Valutata 5 stelle su 5

An exceptional experience

We came in for wedding bands, and left with an amazing experience. Poppy and Sara were incredibly helpful and made us feel very welcome in busy circumstances. The bands are excellent and we can’t wait to wear them. We cannot recommend this store more.

4 maggio 2026
Non scritta su invito
Valutata 5 stelle su 5

Jeanette was absolutely fantastic in…

Jeanette was absolutely fantastic in showing us engagement ring options and had such a warm and calming presence. She made us feel very comfortable and was really helpful in guiding us through different ring options.
Thanks Jeanette- Megan & Josh

26 aprile 2026
Non scritta su invito

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