Good quality rings with range of metals, stones, and configurations, all at a decent price point. Store staff really nice and professional. Received the rings are they were well finished and presen... Leggi di più
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Had a great experience from start to finish with A&B. The store in Manchester is welcoming and accommodated us without booking ahead with an appointment. Michal, sat with us and helped myself and my (... Leggi di più
L'azienda ha risposto
Alisha supported us with the choosing of our wedding rings and even stayed late with the store manager a couple of times as we travelled around an hour or so into the Manchester King Street branch fro... Leggi di più
Great experience throughout the entire process. Had plenty of help and guidance from a lovely women called Roseanne who made the whole purchasing and collection process very easy. 10/10 would recomm... Leggi di più
L'azienda ha risposto
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Find Us Our Manchester store can be found on King Street. Considered one of Manchester's most historic and iconic streets, and often thought of as the “Bond Street of the North”, this pedestrianised road in the heart of the city is the perfect location to shop for engagement rings in Manchester. Visit our shop where our experts are at hand in a no-pressure environment, offering customisable designs and personalised service, allowing you to find or create the design of your dreams.
Informazioni di contatto
King Street 33, M2 6AA, Manchester, England, Regno Unito
- 0161 885 3803
4,6
Eccellente
268 recensioni
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AWFUL service. Do not trust / use!
Update: still waiting to hear please can customer services get in touch! Heard nothing since they replied to this thread.
No compensation given. :( ? What terrible service that ruined our engagement. My fiancé proposed to me with a gorgeous ring last October. The ring needed to be re sized slightly so we made a trip into the branch to sort this and was guaranteed it would be sent and done within 2 weeks especially with Christmas round the corner. 4/5 weeks later and after constant chasing about our ring with many failed attempts at getting through to anyone at customer service or the shop, we were told little to nothing right up until Christmas.
Then to our absolute dismay, we were told that sadly the ring has been lost in the post on route back to Manchester mail centre!!?.
Along with other orders from the shop.
So our ring was just lost. Right before Christmas and weeks after we originally was meant to be receiving the resized ring back. As it’s an engagement ring and the ring my partner had already proposed to me with, we were heartbroken that they could simply loose such a package.
After many disappointing emails and finally someone was able to speak to us via the phone (we weren’t aloud their number or any customer service number only an email) which proved frustrating. We were told they would simply just remake the ring for us.
It doesn’t replace what they have lost. The least they should do is remake the ring which THEY have lost. All of Christmas and new year we were without the ring again waiting for the remake which was another few weeks.
We had to book another appointment and more time off work to travel into the city centre store to collect the ring once it had been resized and made….
We go into the store for the third time to collect the ring thinking everything will be ok and they had remade the ring…BUT to the WRONG size. ?!
After we checked with them numerous times and having email confirmation that the ring would be the NEW size… it was made to the original order size?! And no one had checked it for us before we made the travel into the store. We were in disbelief of the incompetence.
Ridiculous so much for being their highest priority and taking the care and thought after what had happened to us originally. So we left the store AGAIN without the ring having to have it re sized and sent away for a second time. The whole experience has just tainted our engagement sadly, you’d expect the highest level of customer service with the value of items at stake here.
Please avoid!! With the amount of bad communication, careless thought and our trust completely broken we won’t be returning to Austen and Blake and advise others to do the same. With no care or thought over people’s sentimental belongings once money has been taken, the after care is truly awful.. Please can customer service respond to our emails!?!! The ring was/is lovely just such a shame about the service and how long it’s taken to be resolved. Specifically the after care. No compensation has been given and we are still awaiting a response.
30 gennaio 2025
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Risposta di Austen & Blake - Manchester
Dear Georgia,
Thank you for reviewing your experience with us, we appreciate you taking the time to do so.
At Austen & Blake we pride ourselves on offering the highest level of customer service and highest quality items, unfortunately you have mentioned on this occasion we’ve fallen below our usually high standards.
We are sorry to hear about this experience. As we use the most premium level of service for delivery for our customers, we are saddened to see this be failed and go below expectations which as influenced us falling below your expectations of service
We have sent you a request for some further details, please could you respond to that so a member of our team can get back to you and hopefully resolve your issues?
Kindest regards,
Austen & Blake Customer Service
Amazing Austen & Blake!
We made an appointment at the Manchester store to buy our wedding rings and Charlotte our diamond specialist was above and beyond helpful in supporting us with choosing our wedding bands and talking us through all the options. We even decided to upgrade my engagement ring to complete the set. We were able to collect them in only 3 weeks and the rings are absolutely gorgeous!! Can’t thank Austen and Blake and Charlotte enough for sorting us out! Amazing customer service and customer experience end to end.
3 gennaio 2025
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Risposta di Austen & Blake - Manchester
Dear Jo,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Manchester team, especially Charlotte!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Great people to deal with
Great people to deal with. Excellent product. Thought I would have to return the earrings ( my decision) and the staff couldn’t have been more helpful. Choose not to return in the end.
Great shopping experience.
15 gennaio 2025
Risposta di Austen & Blake - Manchester
Dear Arthur Bell,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Very happy with the ring
Great product, quick and efficient, Aneesah was very helpful. Too many promo emails cluttering my inbox though, need to tone that down as I missed my collection date email in the deluge.
18 dicembre 2024
Risposta di Austen & Blake - Manchester
Dear Naz,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team, especially Aneesah!
Thank you for the feedback on the promotion emails, this helps improve our services!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
The earrings for my wife ....they where…
The earrings for my wife ....they where very difficult to secure as the butterfly connections where not possible to connect on to the posts. i told customer service and all they said was to return them. This was a xmas present and i had to make other arrangements, so i am not happy.!!
14 gennaio 2025
Risposta di Austen & Blake - Manchester
Dear Gordon,
Thank you for reviewing your experience with us, we appreciate you taking the time to do so.
At Austen & Blake we pride ourselves on offering the highest level of customer service and highest quality items, unfortunately you have mentioned on this occasion we’ve fallen below our usually high standards.
We truly apologise for any inconvenience you’ve encountered. We will be reaching out to you again to offer further assistance. Once we receive your response, a member of our team will gladly look into your experience in more detail and work to resolve the issue to your satisfaction. Thank you for your patience, and we look forward to hearing from you soon.
Kindest regards,
Austen & Blake Customer Service
20 out of 10 all day long
Absolutely tremendous service from the minute we walked through the door, through the ‘trying on of the ring’, waiting for the ring to come and then finally picking it up. The feel good factor is never more evident than when you visit this shop. Michael was fantastic and underpins this review. We are going back for our wedding rings without a second thought
3 gennaio 2025
Non scritta su invito
Risposta di Austen & Blake - Manchester
Dear Arrers,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from Michael and the Manchester team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
My experience
The service provided by Michael and his staff was exceptional.
Prior to the proposal, head office sent letters to my address, which was an unsatisfactory gesture. Had they not been so considerate, I would have canceled my order. However, the understanding and assistance I received from Michael and the staff were invaluable, leading me to decide to proceed with the purchase.
Despite the unfortunate incident, I would wholeheartedly recommend them to my friends and plan to return for the wedding bands.
6 gennaio 2025
Risposta di Austen & Blake - Manchester
Dear Gaz,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from Michael and the Manchester team, especially given the overall situation.
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
10/10 experience, can’t fault them.
Great experience throughout the entire process. Had plenty of help and guidance from a lovely women called Roseanne who made the whole purchasing and collection process very easy. 10/10 would recommend, they’re faultless.
Also their staff at the Manchester branch are super kind and friendly and really customer driven.
29 dicembre 2024
Risposta di Austen & Blake - Manchester
Dear Connor,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team in Manchester and Roseanna especially!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Great service by Alyshia
Purchased an engagement ring back in November and had a brilliant experience from attending the appointment to getting the service I needed to pick the ring on the day. It was exactly what we wanted and the options provided were extensive. Alyshia was brilliant throughout the whole process and I recently returned to have the ring resized and again everything was sorted wth zero issues. Would highly recommend Austen Blake.
18 novembre 2024
Risposta di Austen & Blake - Manchester
Dear Colin,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Manchester team, especially Alyshia!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Austen & Blake Manchester
From our first visit to the store, Alyshia was wonderful. She gave us the opportunity to view a few of the ring styles we had seen online.
We proceeded to place our order and had left it a little late. As promised, our rings arrived before Xmas and in time for our Engagement! :)
We will definitely be using Austen & Blake again soon.
1 dicembre 2024
Non scritta su invito
Risposta di Austen & Blake - Manchester
Dear Ruheena-Shaheen,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team in Manchester, especially Alyshia!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Best place to buy Diamonds in…
Best place to buy Diamonds in Manchester. Alysha very helpful and knowledgeable
3 gennaio 2025
Risposta di Austen & Blake - Manchester
Dear Mr. Rafferty,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team in Manchester and Alyshia in particular!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Engagement ring
A huge thank you for alyshia at the Manchester store, her service was brilliant! I originally went in September after visiting a few diamond retailers and engagement shops over a period of time, I instantly felt confidence in alyshia and she helped me secure the perfect engagement ring for my girlfriend compared to some of stores I just didn't get the same vibe there. With little knowledge of diamonds and the types of rings personally, alyshia educated me and provided support in choosing exactly what my girlfriend would have wanted, safe to say she loves it and we're on cloud nine, thank you so much for your brilliant service and for the great communication and updates over the last few months!! We'll certainly be back to chose our wedding rings from here! Xx
7 dicembre 2024
Non scritta su invito
Risposta di Austen & Blake - Manchester
Dear Chris,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Manchester team, especially Alyshia!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal whilst we wait for your return!
Kindest regards,
Austen & Blake Customer Service
Alyssia and Rosie at Manchester
Dealt with Alyssia and Rosie at Manchester store, both very pleasant, helpful and knowledgeable.
Have bought several items over past few months and only reason not given 5 stars was that in a couple of instances delivery time was longer than expected.
29 dicembre 2024
Risposta di Austen & Blake - Manchester
Dear HM,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our in Manchester team, in particular Alyssia and Rosie (and we do also understand how frustrating delays can be, big or small)!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Would definitely recommend
The staff were all incredibly friendly and helpful. We bought both of our wedding rings from the Manchester store and really enjoyed the experience. The sales assistant was knowledgeable and didn't pressure us at all. We're really happy with the rings we've chosen.
26 ottobre 2024
Risposta di Austen & Blake - Manchester
Dear Emily,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team in Manchester!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Charlotte was very helpful during our…
Charlotte was very helpful during our consultation for our wedding rings! She guided us through the process and made it all very easy. Would definitely recommend Austen and Blake.
12 dicembre 2024
Non scritta su invito
Risposta di Austen & Blake - Manchester
Dear Caitlin,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team in Manchester, Charlotte especially!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Amazing Experience with Charlotte in Manchester
Charlotte made my experience so easy, such a friendly face and provided superb customer service throughout my purchase. Highly recommend asking for Charlotte if you’re purchasing from Austen & Blake Manchester.
3 dicembre 2024
Non scritta su invito
Risposta di Austen & Blake - Manchester
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Charlotte.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
And still waiting to hear from them
And still waiting to hear from them, issue after issue. Terrible customer service, you try and call and no one picks up. The band of the ring has changed shape twice. And both time we had to take the ring back to the Manchester store driving in and taking time out to do this. For such a big purchase do not use them... this is the Manchester store but I wouldn't advise you to use any store. We are still awaiting an outcome and just now tried to call again and I still can't get hold of anyone. For such a big thing they have ruined every part of my current experience of being engaged - in terms of the ring. I loved the look of the ring but once we noticed the band changed shape I was upset, and now I’m still waiting to hear the outcome weeks on. After calling 20+ times this morning I have finally got through to someone who couldn’t give me any more information than I already knew but assured me we would hear from someone to sort the issue… it’s crazy that I’m having to chase this at this stage. The whole experience has totally tainted it and I will be doing another review to update this. But from my current situation and having worked in e-commerce for a big brand myself and knowing how a good brand works I would never advise anyone to use them.
25 novembre 2024
Non scritta su invito
Risposta di Austen & Blake - Manchester
Dear Customer,
Thank you for taking the time to review your experience.
At Austen and Blake we pride ourselves on offering the highest level of customer service and highest quality items, unfortunately you have mentioned on this occasion we’ve fallen below our usually high standards.
We are currently in communication with yourself to resolve your queries and hope to reach a suitable resolution shortly. Upon that we will update our response.
Kind regards
Austen and Blake Customer Service
As this was my first experience buying…
As this was my first experience buying a ring a didn't know what to expect. Rosie at Austen Blake in Manchester was amazing from the second I met her. Gave me great advice answered all the questions I had and her patience and customer service was great. Couldn't recommend her and her team enough. Their rings are of course stunning also.
13 agosto 2024
Non scritta su invito
Risposta di Austen & Blake - Manchester
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Rosie.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Brilliant shopping experience
I visited the Manchester office of A&B in September. I wanted to make myself a gift. The team was incredible in helping me find the perfect necklace. Highly recommend.
25 settembre 2024
Risposta di Austen & Blake - Manchester
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Superb!
I love my new diamond jewellery, and I can’t fault the service i received from the staff at Austen & Blake Manchester. They were so helpful and knowledgeable. Would definitely recommend.
23 ottobre 2024
Risposta di Austen & Blake - Manchester
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
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