Auntie Belhams Cabin Rentals Recensioni 1.125

TrustScore 4 su 5

4,0

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 5 stelle su 5

This was our 50th Wedding Anniversary trip-it didn't disapoint. Everything was clean, Top Drawer on the appliances and amenities. Enjoyed the private hot tub on the screened-in porch. They even had Al... Leggi di più

Valutata 5 stelle su 5

Our family reunion, scheduled months in advance, fell during the Ice Storm of 2020. By travelling straight through we dodged many bullets weather wise. If you do go make sure you buy the weather ins... Leggi di più

Valutata 5 stelle su 5

We were lucky enough to spend the past week in the Smokey Mountains! We always stay with Auntie Belhams (lost count how many times at this point) and we are never disappointed! If you do need to con... Leggi di più

Valutata 1 stelle su 5

We recently stayed at Auntie Belhams cabin,the Burning Love. For our Anniversary, if you are looking for a Romantic, relaxing, enjoyable, stress-free time you may want to keep on looking. This was an... Leggi di più

Dettagli dell'azienda

  1. Noleggio vacanze
  2. Agenzia viaggi

Informazioni fornite da varie fonti esterne

Stay in Gatlinburg cabins or Pigeon Forge cabins with Auntie Belham's cabin rentals in the Smokies. Your Smoky Mountain vacation starts here!"


Informazioni di contatto

4,0

Molto buono

TrustScore 4 su 5

1125 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Mice in the cabin

We were in the cabin in Gatlinburg. The cabin was nice and the location was good. The problem is that the cabin had mice. They were running between the ceiling and the roof and made our stay very uncomfortable. We pull through because we did not want them to kill the mice and use chemicals. We mentioned the problem at checkout time they did not even apologize for it or offer a partial refund. We would not recommend this place.
____________________________________
The reservation is at my wife name Ms. Setty. We called to report it and spoke with Jessica so you should already know about the problem. We heard squick noise and found mice excrement in the tab, so definitely not a squirrel. And we are not blaming anyone for the mice which we understand can happen, the lack of empathy and professionality when we reported it is the real problem.
‐------‐---------------------------------------
I really should not explain to you that I was ready to go the 2nd day, but my kids and my wife convinced me to stay and not to call because they would not want to wake up and find an agonizing mouse glued to a trap. From a business where we pay about 300 dollars per night we expect to hear 10 words when we call for a problem (in any moment of the stay or after). "We apologize sir, what can we do to make it right?", instead of hearing a bunch of excuses. I understand that not anyone has the same customer care and would appreciate if you stop answering.

19 dicembre 2024
Non scritta su invito
Logo di Auntie Belhams Cabin Rentals

Risposta di Auntie Belhams Cabin Rentals

Update: I listened to the phone call between the guest and our staff member. Our staff member was very apologetic, empathetic and handled it very professionally. She asked if your reached out to us about this during your stay and you stated you did not because we couldn't do anything about it and we certainly could have. Again my apologies for the issue but I do believe it was handled appropriately by our staff member.

Thanks for your second reply, I have found the reservation and will speak with Jessica today regarding this, I certainly understand your concern about the lack of empathy, many times we are faced with situations where a guest will call on the last day of their stay, report an issue that they had during their entire stay and want a full refund without giving us the chance to correct the issue.
Please, at anytime during a stay at a vacation home, call and let the management company know about any issue, many times the issue can be resolved while you are staying. Again, my apologies that this was an issue during your stay.

Valutata 2 stelle su 5

NO Refund Policy Unfortunately we had to cancel our…

Unfortunately we had to cancel our trip-a year ahead of time, due to unforeseen circumstances. Staff I spoke to were very friendly and they were a pleasure to work with. However the company policy of refund is ridiculous! I cancelled our reservation less than 12 hours after booking -AND the event was still a year away!! (Plenty of time to rebook another family) I’m pretty sure they didn’t miss out on a booking in less than 12 hrs! So thank goodness I purchased the $250 insurance! Or I wouldn’t have gotten ANY of my money back! Angry they kept $350 !!!!

5 novembre 2024
Non scritta su invito
Valutata 5 stelle su 5

A Perfect Mountain Getaway!

Our family stay at this beautiful cabin in the Smoky Mountains was nothing short of amazing. The cabin itself was immaculate, cozy, and had all the comforts of home while still embracing that rustic mountain charm. The views from the porch (and hot tub) were absolutely breathtaking—we spent every morning sipping coffee while watching the sunrise over the mountains. The location was perfect—secluded enough for peace and quiet but still close to local attractions and hiking trails.

The Xplorie Smoky Mountain Adventure pass (activity program) that came with the cabin was a huge bonus. We enjoyed saving money with the complimentary admissions and going to many of the wonderful attractions the area has to offer.

Auntie Belham's made our stay amazing. If you're looking for a peaceful retreat surrounded by nature with all the modern conveniences you could need, stay with Auntie Belham's!

19 settembre 2024
Non scritta su invito
Valutata 5 stelle su 5

Wonderful experience!!

We stayed in Awesome Views and it was AWESOME!! The views were incredible. The house was beautiful...clean, well furnished, great layout! We saw lots of bears...which was incredible! The staff at Auntie Belhams was professional, helpful and friendly. We will definitely be going back again!

1 settembre 2024
Non scritta su invito
Valutata 5 stelle su 5

Review of the Red Bear cabin!

No complaints at ALL! I was so grateful for this cabin and how it provided exactly what we needed. This cabin was clean, spacious, and had a beautiful view. I went with my husband, two friends, and 2 year old. She slept in the enclosed bedroom down stairs, and I actually was grateful there were no windows in there as she sleeps in the dark for naps and night time. Every bedroom had an attached bathroom. The main floor bathroom was so huge; I felt pampered. I loved that there was also a laundry room. Beds were comfortable. Hot tub was great! Bear sightings happened two times, we even saw babies! We made most of our meals in the cabin and the kitchen/dining room were so great! My daughter loved the stuffed bears everywhere! She walked around to say bye to them all before we left! The giant jenga was so nice. We played it while we put out our splash pad for our daughter on the driveway. Going to the Honeysuckle pool was one of the reasons I wanted this cabin, and I was grateful for it!
Recommendations for stayers: I would just make sure you bring exactly what Auntie Belham recommends to bring on the website. Also if we hadn’t brought our own casserole dishes, we would’ve had to go purchase some at the local dollar general, because the kitchen is a little more sparse on the utensils and supplies to cook with. There were plenty of plates, bowls and cups though. Also bring aluminum foil/plastic wrap/plastic baggies if you need those! Prepare to go up hill to get to this cabin; it wasn’t bad though! That Hillbilly Pancake House at the bottom of the hill was delicious, and so is the coffee shop next door to it. Heavenly Roast was also good. We enjoyed visiting the Mountain Brothers General store too! Recommendations to Auntie Belham: I would consider stocking up a few more kitchen casserole dishes, and other cooking utensils/dishes, pots. I would also figured out your TV’s because we got direct TV to work, but there was a Roku remote that didn’t do anything? I also couldn’t get the Amazon TV remote in our room to work either. Although it was a bummer, it wasn’t a big deal to us because… vacation isn’t about watching TV much anyway haha! Thank you once again for a wonderful trip!

28 luglio 2024
Non scritta su invito
Valutata 1 stelle su 5

Heads up!!

We recently stayed at Auntie Belhams cabin,the Burning Love. For our Anniversary, if you are looking for a Romantic, relaxing, enjoyable, stress-free time you may want to keep on looking. This was an expensive trip, that was 100% ruined. I wish someone would of given us a heads up on what to expect.

21 giugno 2024
Non scritta su invito
Valutata 3 stelle su 5

LeConte View

I was disappointed in a few things at our cabin during our stay...one of the downstairs bedrooms was dirty. Had to wash the entire bedding as soon as we got there. There was food on the sheets and bed spread that was crunched up plus the sheets were dirty along with the crumbs in it. Then we found a toy and deodorant cap behind the door. The room with the door down stairs had some sort of goop on the wall. The large front burner on the stove didn't work and saw in the book it hasn't worked for a while. Couldn't open the blind by the TV in the livingroom because it was broken. Other blinds had broken slats and others looked dingy. The counter was sticky as though it hadn't been wiped off. We had to clean the counter and table off before using. Also not a big issue but wanted to bring to your attention was the dryer, the lint trap was PACKED and needed cleaned before using. Was disappointed with having to do our own cleaning before we could fully use the cabin that we couldn't get in until 3-4pm and over an 8hr drive. The beds were horrible and needs replaced!!! The pictures and the 3D view were different from each other as well. For the price we paid for a week was not really worth the money but we made the best out of it! As someone else had already stated it's difficult to find if you don't follow a GPS. Really steep turns and if the roads were wet it made it difficult to get good traction up the mountain. We did get to see a mama bear and 3 cubs though so that was nice. If we ever book with this company again (probably not) I'll definitely read the reviews better! This cabin definitely needs some TLC for the price you pay!!!!!!!

16 giugno 2024
Non scritta su invito
Valutata 5 stelle su 5

Leconte view was an amazing cabin

Leconte view was an amazing cabin. It had everything or family needed to enjoy the cabin and reach other. The staff at Auntie Belham's are so kind, courteous and listen to your needs to help you choose the perfect cabin for your family. We simply could not have had a better experience . It was perfect.

23 maggio 2024
Non scritta su invito
Valutata 2 stelle su 5

Country Hearts Review

Hello,
I will start off with stating that Lisa that works with the Auntie Belhams Cabins is very helpful getting us check in virtual (Thanks bunches).
Our one-year anniversary and Mother's Day trip Sevierville. We arrived Thursday-Monday.
Finally arriving at 8pm Thursday night, we noticed the cabin was on a very busy narrow road in the mountains. Once arriving it wasn't peaceful at all! Alot of traffic through the night, we bought our minibikes thinking we would be able to enjoy some nice rides and peace.
I would rate the cabin (Country Hearts) 6.
Let's begin with our observation of the cabins, everything seemed to be okay but the back porch with the hot tub hadn't been cleaned properly at all. The main room very small for a one-bedroom cabin and the bed was a full size (strange) but overall cabin I would rate this cabin at a 6.
Friday morning, I noticed an awful smell after we shower, I couldn't really figure out what was happening at first, my husband stated it couldn't be from the water and we continued our day. I went to Walmart and purchased candles and a lot of water just to be on the safe side.
Saturday morning, I couldn't take the smell any longer I called the office immediately.
The maintenance guy came within 15-20 minutes.
Once speaking with him he stated "this cabin was already on my radar" that was a red flag for us. He stated I put some softener inside hopefully that will kill the smell some. I asked him to come inside to see if I correct about the awful smell, it's coming from the hot water for sure! Don't drink the water but you can bathe in it.
I said I will contact the office if the smell continues. Thank you
Sidenote: Once I called back the manager back, she stated I can't do anything about the smell. (Rude) Clearly it has been an issue with bacterial growth. The owner needs to be made aware of this problem sooner than later if someone gets sick it's definitely going to be a problem.
Needless to say, the smell did go away finally, the rest of the stay was okay.
I wouldn't recommend this cabin to a couple needing privacy.
The neighbors were friendly, everyone that passed by loved our minibikes.
Thanks!

9 maggio 2024
Non scritta su invito
Valutata 2 stelle su 5

Not my 1st pick!

We stayed at "Lazy Daze" a 2 bedroom, 2 bath cabin.
We were very happy with the customer service, and friendliness of staff. However, the cabin we stayed in needed some extra attention. The hot tub was filthy when we arrived. We did contact them and someone came out to tend to it. The lack of cover over hot tub was a bummer. There is nothing blocking u from neighbors beside, below or ppl driving by. It rained all weekend, a cover would be nice!
I understand that a pet friendly place is gonna have some pet (un)friendly issues, but there was a very strong stench of urine when sitting on the couch. We believe it was coming from the rug. My dog kept sniffing the rug also.
The cleaning staff seems to be doing the bare-minimum. There were reachable/visible thick cob webs, and hairs all over.
The use of a dehumidifier was concerning bc the floors showed water damage on the edge of each plank, which made us worry about mold issues.
The upstairs shower did not drain properly. The couch was not wide enough to lay on comfortably.
We did like the upstairs bed, it was very comfortable. And we liked the wrap around deck.

9 febbraio 2024
Non scritta su invito
Valutata 3 stelle su 5

We stayed at the grey wolf for our 44th…

We stayed at the grey wolf for our 44th Anniversary, The Cabin was nice and we enjoyed the amenities but there was toothpaste in the bathroom sink and cobwebs in the upstairs bathroom, The driveway entrance is unsafe and very difficult to turn around, The location was excellent,

22 ottobre 2022
Non scritta su invito
Valutata 4 stelle su 5

We stayed at Park Explorer

We stayed at Park Explorer. Overall we had a good vacation however we did encounter 3 roaches and called the resort and they sent an exterminator out to spray. The only other suggestion is for Auntie Belhams. It would be nice to call the renter the morning of their arrival and give them the address and code to get in their rental. I know they say they will email you but I could not get service on my phone to get the emails so we had to go to the office even though we had checked in prior. Otherwise all was good and would rent from them again.

25 settembre 2022
Non scritta su invito
Valutata 5 stelle su 5

Stayed at Kathy’s Kabin this trip

Stayed at Kathy’s Kabin this trip, it was our fifth cabin through Auntie Belham’s. Cabin was great, just as pictured, theater room was awesome. And the hot tub capped off the day of walking in town. Will differently be using Auntie Belham’s on our next trip.

28 settembre 2022
Non scritta su invito
Valutata 4 stelle su 5

The cabin was really nice I enjoyed my…

The cabin was really nice I enjoyed my service but I have a sister that is handicap and I asked for a handicap cabin but she had a hard time using the restroom because there were no bars at the commode to (grab bars ) and no walk in shower so her stay was not so good maybe y’all can make some adjust ment. Maybe one bed need to be changed because if you are handicap getting in and out the log beds are very uncomfortable I’m so sorry but we would really like to come back.

29 giugno 2022
Non scritta su invito
Valutata 5 stelle su 5

Wonderful staff and properties

Wonderful staff, and properties! We rented the cabin Gospel getaway. It was so cute! And everything was clean and fresh. Inside and out. The directions were very good. They even made check out fun and easy with Alexa! We will definitely be back and will continue to go with Auntie Belhams. Loved the whole Explorie benefit also! That was amazing!

7 maggio 2022
Non scritta su invito

Come funziona Trustpilot

Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.

Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.

Scopri di più sui diversi tipi di recensioni.

Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.

Scopri di più su come vengono gestite le recensioni su Trustpilot.

Ecco qui 8 consigli per scrivere delle ottime recensioni.

La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.

Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.

Scopri di più