Augmentive Recensioni 204

TrustScore 5 su 5

4,9

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Valutata 5 stelle su 5

I saw Dr Inder Sawhney for my ADHD assessment and she was excellent from start to finish. She was calm, warm, professional, and made what could have been quite a daunting appointment feel straightforw... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Dr Inder Sawhney was exceptional. She was thoughtful, patient, interested, informative and very kind. She bonded well with my 18 year old daughter and made a process my daughter was very worried about... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Dr Sawhney made me feel very comfortable and at ease during the assessment. She was very patient and asked questions at a pace I felt happy with. She understood completely all of the challenges I have... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Dr Inder Sawhney made me feel very at ease. She listened to my concerns and followed up with questions to help understand what I was explaining better.

L'azienda ha risposto

Dettagli dell'azienda

  1. Servizio di salute mentale

Scritti dall'azienda

We provide quick access to personalised mental health support. Augmentive's online ecosystem empowers individuals to both build and maintain positive mental wellbeing. You have over 1,000 mental health professionals at your finger tips. It is easy to both navigate and access support from the diverse range of specialists which includes therapists, clinical psychologists, psychiatrists and many other specialists. They specialise in a wide range of issues including anxiety, depression, stress and ADHD.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

204 recensioni

5 stelle
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3 stelle
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1 stella

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Valutata 5 stelle su 5

Excellent, compassionate care

Dr Rehman’s practice made scheduling, payment, and prescriptions extremely easy and accessible. She’s a thoughtful and knowledgeable practitioner with a direct style of communication. In particular, I’m grateful for her provision of appointments for new patients with existing ADHD diagnosis. Many providers will not start ADHD treatment without running a full assessment of their own, which is extremely expensive. Dr. Rehman’s office made it possible for me as a foreigner to find the treatment I needed at a fraction of the price.

10 ottobre 2024
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Risposta di Augmentive

Dear Hayden

Thank you so much for your excellent review. We fully agree with you that Dr Rehman is a thoughtful and knowledgeable practitioner. I am so glad that we were able to support you in finding the treatment you need here in the UK.

I hope things continue to go well for you.

Best wishes
Sarah

Valutata 5 stelle su 5

Dr Bakshi

Dr Bakshi, was extremely understanding and professional. He listened attentively and I can tell he is someone who cares. I hope to book further appointments with him in the near future. I would definitely recommend him to anyone going through social anxiety and past truama.

21 settembre 2024
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Risposta di Augmentive

Dear Munsif

Thank you so much for your review about your experience with Dr Bakshi. You recommendation is greatly appreciated by Dr Bakshi and by the Augmentive team.

Best wishes
Sarah

Valutata 5 stelle su 5

Fantastic service

Fantastic service! I was anxious as I booked 5 days before my appointment. I was helped to make sure everything was sorted in time. My assessment was with Dr Peeyush Roy who I found easy to talk to as he made me feel at ease.

21 agosto 2024
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Risposta di Augmentive

Dear Linda

Thank you so much for this great review. We are so pleased to know that you found our service to be supportive and that your experience with Dr Roy was so positive.

We are delighted that we could help.

Best wishes
Sarah

Valutata 5 stelle su 5

Easy access to qualified professionals

Easy access to qualified mental health professionals. Dr. Dein was quite easy to talk to, empathetic, and took time to explain the process and outcome.

13 settembre 2024
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Risposta di Augmentive

Good morning Lawan

Thank you so much for taking the time to give your feedback. We are so happy that you found your consultation with Dr Dein to be so positive. We wish you the very best going forward with the outcome of your assessment.

Best wishes
Sarah

Valutata 5 stelle su 5

efficient, compassionate, clear, excellent customer service

I filled in a form online and within moments my phone rang and a professional, well-informed lady called Alexia, phoned me to discuss my form and to see how she could help. She went through the options and services available, including the names and qualifications of the Drs/assessors, and gave me precise financial costs. She wasn't in any way pressurising or pushy.

I didn't feel like she had a script or an agenda to move things through quickly - rather, I felt time slowed down as she really listened to me - making me feel like she genuinely had my best interests at heart, and like she wanted to check their service was the right fit for my needs.

She listened to my lengthy journey waiting to be assess by the NHS with such genuine kindness and compassion. Her bedside manner and customer service was excellent. She was only too willing to help me in my quest to discover nearby GP practices that offered share care (since my previous efforts a while ago resulted in none). She said she would get back to me with information that she wasn't able to answer straight away, and as promised, she did get back to me via email.

The phone call I had had with her had given me renewed hope - she had made me feel like a human, rather than a number on a list or a job/task to get dealt with. It gave me the much needed motivation to try and re-investigate the various near-by local GP practices again. To my surprise, I managed to find a GP practice very near my home that does shared care. (Perhaps the sudden surge in ADHD assessment requests has had a knock on effect on GP practice policies?).

Following my conversations with Alexia, unbelievably, my NHS assessment date came through. I got back in touch with Alexia to let her know and to feed back how much I had appreciated her ability to really 'see' and 'hear' me and my desperation. The day I spoke with her, I was really feeling the impacts of my neurodiversity - I felt like she really emotionally cared, a quality that seems such a rare thing these days.
She was genuinely happy for me that the NHS referral had finally come through, even though that meant I wasn't going to be continuing on with her/Augmentive for private assessment.

I feel like it's thanks to her that I tried investigating the GPs again, looking for one that could offer shared care.

I am so grateful for her time, empathy and help and in being so responsive and willing to get the ball rolling for me, even though I didn't end up requiring their assessment services. Had the NHS appointment not come through, I would have felt confident and safe being looked after by them.

If you're looking for efficiency, clarity, excellent, compassionate customer service, look no further.

29 agosto 2024
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Risposta di Augmentive

Dear Emily

Our team - and especially Alexia - were so happy to read your review above. We know it requires time and effort to share your feedback and we are grateful to you for being so generous with both.

You have highlighted so many of the qualities that Augmentive holds at the centre of our Service. Whilst you should expect all of those qualities in any interaction, it means the world to us that you experienced them so strongly in your conversations with Alexia and it inspires us in the work we do.

We are delighted that you are now under a Shared Care Agreement with a local GP and that you were able to access your assessment via the NHS assessment service. This is great news. We wish you all the very best with your assessment and ongoing care - we are, of course, here if you need us in the future.

Thank you so much.

With best wishes
Sarah

Valutata 5 stelle su 5

Dr Khurram Sadiq is excellent

Dr Khurram Sadiq is excellent, and so is his PA, Fleur. From the moment I contacted them four months ago I was made to feel like I was in really good hands. I didn't feel a moment of stress or anxiety in my dealings with them. My medication has been bang on, and he gave me some great info on Access to Work, and always had answers to my questions. It's spendy, but I can't even imagine how much stress I've saved myself by doing it this way rather than fighting for care from the NHS as it's struggling so much.
I also want to say specifically how amazing Fleur is. She was so responsive and so kind – all my questions were answered with such compassion and consideration for the things I was going through while also being really helpful and informative.
Augmentive made the process seamless, so I recommend them highly as well.

7 settembre 2024
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Risposta di Augmentive

Thank you so much for your wonderful feedback, Erica. It's fantastic to know that you felt so supported by Dr Sadiq's expertise. Thank you also for your specific reference to Dr Sadiq's medical secretary, Fleur. She is so experienced, caring, passionate and dedicated and we're very lucky to work with her.

Valutata 5 stelle su 5

Autistic Assessment and Diagnosis and Follow up

Dr Islam and his team have provided an outstanding service to myself they have been very helpful and understanding to all the questions that I have had before during and after my assessment I am so glad that I chose to have the assement with Dr Islam as it has been a a very positive experience for me I would highly recommend Dr Islam and his team to any 1 thinking about getting an Autistic assessment

31 luglio 2024
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Risposta di Augmentive

Dear Louise

Thank you so much for your wonderful review. Your feedback is so appreciated by Dr Islam and the team. I am so glad you had a good experience and hope that you benefit hugely from the support of Dr Islam.

Best wishes
Sarah

Valutata 5 stelle su 5

Very helpful team pre finding the…

Very helpful team pre finding the correct professionals. I am as yet to have my assessments and corresponding therapy etc but the team who orchestrate it all have meen very accommodating and reassuring and helpful, I would not even consider parting with money for private care if I hadn't had this experience with them beforehand

16 agosto 2024
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Risposta di Augmentive

Good afternoon Hazel

What a wonderful review for our team to receive on a Friday afternoon! Thank you so much for taking the time to write it and for putting your trust in Augmentive.

I hope your assessments and follow ups go well and we're here if you need us in the future.

Once again, thank you for your kind words and I hope you have a wonderful weekend.

Best wishes
Sarah

Valutata 5 stelle su 5

Amazing

Amazing, the Doctor really cared and listened

27 luglio 2024
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Risposta di Augmentive

Thank you so much for sharing this review. It means so much.

Valutata 1 stelle su 5

Very difficult to use their software

Very difficult to use their software, it would not allow me to upload documents with continuous errors. Also had to fill the same form out twice. Not very fluid. And they did not wish to have my business based on requiring an updated diagnosis even after giving them clear evidence and wanting to discuss with one of their Doctors, waste of my time.

17 luglio 2024
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Risposta di Augmentive

Good morning Chris

I'm sorry to hear you had a poor experience with us.

I'd like to understand a little more about both issues and wonder if you might be free for a call to discuss whether we can help? I'd like to look into and explain the reasons why we felt our service wasn't able to provide the support you're seeking. If you're happy to speak on the phone, please feel free to share your number by email or to call the clinic number at 0203 004 0515.

With best wishes
Sarah

Valutata 5 stelle su 5

Dr Hina was lovely

Dr Hina was lovely. She really listened to me, asked direct and pertinent questions. She was clear and very pleasant to speak with. She took her time with me and was attentive. She explained everything to me in a clear and concise way.

19 luglio 2024
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Risposta di Augmentive

Dear Kate

Thank you so much for your wonderful review. We are grateful that you took the time provide such positive feedback about Dr Hina and we share your high opinion of her. I hope you will benefit from Dr Hina's expertise and support.

I hope you have a lovely weekend.

With many thanks and best wishes
Sarah

Valutata 5 stelle su 5

Very thorough

Very thorough, patient and understanding. Clear and supportive feedback. Treatment plan to move forward with

9 luglio 2024
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Risposta di Augmentive

Thank you so much for taking the time to provide great feedback on your consultation. It is so rewarding to know that patients are having a good experience and we greatly appreciate your comments.

Have a wonderful weekend and many thanks again.

Best wishes
Sarah

Valutata 5 stelle su 5

I can breath easy now things are moving forward..

My whole experience has been excellent whilst dealing with Augmentive, the service has been very professional and helpful which has made a difficult and daunting experience easy to deal with and get the help that I need.

8 luglio 2024
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Risposta di Augmentive

Dear Charlie

I'd like to say thank you from our whole team for the wonderful feedback you've given. It means the world.

Most importantly, I'm so glad to know that you've received the help you need and would like to assure you that we will continue to offer you an excellent service should you require us in the future.

Again, thank you so much from the Augmentive team. We love receiving positive feedback!

Best wishes
Sarah

Valutata 5 stelle su 5

New to Augmentive.io

Easy to communicate with my psychiatrist via Augmentive. I found him through the site with ease and find it great for sharing documents and exchanging important messages. It also has great video quality during sessions.

10 maggio 2024
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Risposta di Augmentive

Dear Lauren

Thank you so much for such a lovely review. We are absolutely delighted to hear that you had such a good experience with Augmentive. It means so much to us.

Best wishes
Sarah

Valutata 2 stelle su 5

Buggy platform

As a platform, I have experienced frustrating challenges. Delays (nothing is quite real time), missed messages and having to chase seem to be the norm, but the worst one was when we were sat waiting for a video appointment to start. It seems there is a bug in the system that doesn’t always connect the participants. It was only by chance that we dailled in again from a separate device and connected - but had lost over half of our appointment slot by that point.

22 marzo 2024
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Risposta di Augmentive

Dear Alistair. I'm so sorry to hear that you found the experience on our platform to be buggy. We are constantly working to improve the speed and efficiency of the tech and are disappointed to hear that you found it to be buggy. Our engineers have been looking into the cause of the issue you had with the video feature and are currently working to make changes so that this doesn't happen again. If you would like to get in touch, I would be keen to hear more about the experience you had and ways in which we can improve. Best wishes Sarah

Valutata 5 stelle su 5

Excellent

My experience was very positive with Dr. Sadiq. His approach is excellent. Please do not hesitate to get the support that you need. I highly recommend him.

27 gennaio 2024
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Valutata 5 stelle su 5

Was very relaxing for my daughtet

Was very relaxing for my daughtet, she was easily able to share and comfortable during assesment. Such a good service to understand why and where she is her now. Highly recomended.

12 novembre 2023
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Risposta di Augmentive

Dear Rebecca

I’m so glad your daughter benefited from her assessment. Thank you so much for taking the time to write this review and for recommending Augmentive. We hope that your daughter continues to improve and we’re here should she need any more support.

Best wishes
Sarah

Valutata 5 stelle su 5

Augmentive feedback

I’m going to struggle to do justice to just quite how professional, compassionate and generous everyone I’ve had the pleasure of interacting with at Augmentive has been. I’ve been left speechless on occasion, and that’s very out of character! I had concerns as to whether the process would be idiot-proof enough for me to use, and it is. Regardless the support team and medical secretaries (Helen, Denise, Sarah, Phoebe and others) work tirelessly to make it all happen. Dr Sadiq is knowledgeable as you’d expect, but the attention to ethics, empathy and conveying a sense of calmness by not rushing in/out was something that has made a huge difference. Everyone has been so generous with their time, and I’ve somehow not felt like a nuisance, despite my best efforts. It’s been such a ‘faith in humanity’ restored experience. I don’t feel alone, and that help isn’t just being facilitated but that I’m being supported by people who care.

16 novembre 2023
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Risposta di Augmentive

Dear Ben

We would all like to thank you for being generous enough to share your thoughtful feedback and for the trust you put in us. It was our absolute pleasure to be able to help out and guide you to the expertise of Dr Sadiq.

We continue to be ready to help in any way we can.

Thank you again. Phoebe, Helen, Denise, Sarah, myself and our wider team appreciate your kind words of encouragement.

Best wishes

Kit

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