Audika - Bournemouth Recensioni 

117
TrustScore 4.5 su 5

4,4

101 Poole Road, Westbourne, BH4 9BB BOURNEMOUTH, Dorset, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Hidden Hearing are absolutely fantastic. My partner and I visit Ros once or twice a year for a hearing test and wax removal. As keen scuba and free divers, ear health is really important to us, and Ro... Leggi di più

Valutata 5 stelle su 5

Today’s visit to the ear care clinic exceeded all my expectations. A big thank you to the receptionist for finding an appointment so quickly — it truly meant a lot. And a very special thank you t... Leggi di più

Valutata 5 stelle su 5

First class experience. The whole process from the consultation, through to fitting my new hearing aids was excellent. Nothing was rushed and everything was explained to make sure I felt comfortable a... Leggi di più

Valutata 5 stelle su 5

I made an appointment with Roz in Westbourne for ear wax removal. Roz was amazing from start to finish. Her knowledge and expertise put me at ease and made what could be an uncomfortable situation a p... Leggi di più



Informazioni di contatto

  • 101 Poole Road, Westbourne, BH4 9BB, BOURNEMOUTH, Dorset, Regno Unito

  • 01202 762106

4,4

Eccellente

TrustScore 4.5 su 5

117 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,4

Tutte le recensioni

(117)

4772 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

I was extremely nervous about using the…

I was extremely nervous about using the wax removal service but had no need to be.
Roz put me at ease and explained exactly what would happen and she was so friendly and made the whole process bearable.
I can now hear!

7 agosto 2022
Non scritta su invito
Valutata 4 stelle su 5

I cannot hear any better with aids the…

I cannot hear any better with aids the TV is turned up whether I wear them or not, but at last visit I found out that they were clogged and there was a fault with the left one. As I have insurance I believe it's covered and it will work. The service was good.

18 luglio 2022
Valutata 1 stelle su 5

0 stars

Would give 0 stars if I could. Three times appointment three times cancelled 10 minutes before appointment. First excuse car broken into, second excuse I'll, third excuse broken down. They take your money then don't care. My disabled mother got up at 6 30am because she takes so long to get ready to fit in to when they could come. Wanted afternoon appointment but none available. I'm with her now and she's in tears. Been waiting 3 years to get her aids serviced. Excuse after excuse after excuse. Customer service appalling. Avoid like the plague.

3 maggio 2022
Non scritta su invito
Logo di Audika - Bournemouth

Risposta di Audika - Bournemouth

Hi Sue,

Firstly, I would like to apologise for the cancelled appointments and inconvenience this must have caused. This is not how we normally like to operate so we will be looking into why and how this has happened.

We would like to discuss this further with you. If you can email contact@hiddenhearing.co.uk with your contact details a senior member of the team will call you.

Thanks
Sally

Valutata 1 stelle su 5

Frustration

Almost two years ago I applied for hearing aid that they were advertising and after a while trying to get them to work for me they decide that they were not suitable and recommended others, I acepte their judgment and went for the ones they recomendé and almost two years later still no satisfied as when I am in a meeting surrounding by several people ie having a meal in a pub, I am unable to join the conversation this is becoming very embarrassing as it gives the impression that I am not interested in the conversation, so I am very frustrated the only good thing about them is I can take mobile phone calls as they are linked directly with the phone and one other thing when I am on my watching tv 📺. I pay over 3K and have been to have them graduated, to not avail so I can only give them one star for been able to use my mobile and watch tv unfortunately on my own
I have been several times to have them graduated but doesn’t do any good

12 aprile 2022
Logo di Audika - Bournemouth

Risposta di Audika - Bournemouth

Hi Manuel,

Thank you for your review and feedback. I am sorry to hear that you are currently unhappy with your aids and feel that they are not helping you in difficult hearing environments.

If you would like us to look at your aids please do get in touch with your local hearing care centre or get in touch with our customer service team at contact@hiddenhearing.co.uk .

Kind regards,
David - Hidden Hearing

Valutata 5 stelle su 5

Yesterday I had an ear wax removal…

Yesterday I had an ear wax removal procedure, which Roz Clarke performed.
Her description of the procedure and its purpose were clearly explained.
The procedure itself was quick and painless.
Thereafter the next steps were also well explained.
Hidden Hearing is a first rate organisation.

31 marzo 2022
Non scritta su invito
Valutata 5 stelle su 5

This is my First experience with hidden…

This is my First experience with hidden hearing I visited the Westbourne practice

It was easy to book very safe and hygiene conscious throughout my visit will definitely recommend.

I use them for earwax removal it was quick and painless and my hearing is the best it’s ever been, worth every penny

8 marzo 2022
Non scritta su invito
Valutata 4 stelle su 5

Elderly Man

Good hearing test very pleasant operator
Unfortunately the hearing aid prescribed and subsequently purchased was not suitable for an elderly man with poor close up eyesight
The aids were returned and I am awaiting a refund

9 novembre 2021
Valutata 5 stelle su 5

New found hearing experience!

Met the very professional gentleman, Paul, who conducted my interview and hearing test/ assessment, this was comprehensive, most in formative and helpful. I discovered I had lost 63% of my hearing i the right ear and 64% in the left! This is why I find my National Health aids not to e very helpful as they were not sufficiently up to date to aid my problems! Paul then allowed me to try an Oticon product,which I found returned myhearing to nearly normal! I agreed to purchase the Oticon model and made an appointment to collect the new devices in ten days time, have now collected and worn my new aids for a month, am absolutely delighted with my new found hearing ability, no longer have TV volume up high ! No longer asking my wife to repeat things, much more aware of bird song and other noises around me! Very satisfied, money well spent, good value in improved lifestyle and decent hearing!

30 luglio 2021

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