Had a great run at CeX picking up TV series box sets! Huge selection and way cheaper than buying new. Found complete seasons I’ve been after for ages, all in excellent condition and clearly... Leggi di più
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Scopri cosa dicono le persone
CeX has a vast array from Retro PS1, original Xbox all the way up to modern releases at fantastic prices. I recently purchased 17 PS5 and 21 Xbox 360 and Xbox One games for $800. Saved even more money... Leggi di più
I ordered Hunter The Reckoning: Wayward, the case has a fair bit of damage and the disc doesn't work, it loads up as if it is going to but then it's just stuck on a black screen. I also ordered Speed... Leggi di più
L'azienda ha risposto
The team was very responsive and quickly helped me address some issues when ordering/refunding. Delivery itself was quick and arrived on time. Condition of the disc and game was excellent with... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
CeX is Australia's largest second-hand electronics and entertainment specialist with 600+ stores Worldwide. Buy, sell and exchange a range of phones, games, consoles, laptops, tablets, computers, electronics & gadgets for cash or CeX vouchers. With a free 5-year warranty on most products sold, CeX has served tech enthusiasts the latest and greatest in the world’s tech for decades. You can also donate your unwanted games and gadgets to charity. To see our full online returns policy visit webuy.com or to contact customer services visit webuy.com/support
Informazioni di contatto
4,1
Molto buono
29K recensioni
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Damaged disk delivered
Service and delivery were good
Game case and manual in pristine condition but game disk is clearly scratched beyond what is expected and comes up with "your disk may be dirty or damaged" after paying shipping and now needing to go into store to resolve the issue is irritating. 2/2 games ive ordered online have had this problem
19 ottobre 2026
Risposta di CeX/Webuy - Australia
Hi,
Thank you for your review.
Whilst I'm happy that you are glad with the service and quick delivery, please accept my apologies for the inconvenience faced with the game disc.
All optical media items we buy are visually inspected to ensure they are fit for use before they are purchased and listed for resale. However, there appears to have been a lapse here.
To resolve this for you, I kindly request that you return the item free of cost via post: https://tinyurl.com/5n86uyc9. Or, visit your nearest store for a quicker refund.
Should you need any further assistance, feel free to write to us from our website (au.webuy.com) and we will be happy to help.
Regards,
Saanchi
Arrived on time in good condition as…
Arrived on time in good condition as described.
27 settembre 2026
I purchased an “Unboxed” PS5 Pro from…
I purchased an “Unboxed” PS5 Pro from CeX for $1,420, expecting a console in good condition and properly checked before being sold. Unfortunately, my experience has been extremely disappointing.
Upon unboxing, I noticed dust inside the console, and my unboxing video clearly shows the condition it arrived in. There were also two user accounts already logged in, which raised further concerns about the checks carried out before dispatch. After setting up the console, I discovered that the controller had severe left analog stick drift, making it faulty straight out of the box.
What has made this experience even more frustrating is having to spend time chasing a resolution for issues that should have been identified before the product was sent to a customer. For the price paid, I expected much better quality control and customer service.
I understand that an “Unboxed” item is not necessarily brand new, but that does not mean it should arrive dusty or with a faulty controller. Customers paying a premium price deserve a product that has been properly inspected and accurately represented.
Overall, this has been a disappointing experience, and I expected much better from CeX. I hope they take quality control more seriously and improve how they handle situations like this.
UPDATE: The controller and cable have been dispatched, but the console issue is still not resolved; GTA 6 is coming very soon, and sending a console to NSW and staying without one for another few weeks is not an option for me, hence I have asked to arrange this in Western Australia, why should i stay without one when its not a fault from my end.
27 settembre 2026
Risposta di CeX/Webuy - Australia
Hi,
Thank you for taking the time to share your feedback.
I’m sorry to hear that the PS5 Pro arrived dusty, with existing user accounts and a controller experiencing stick drift. I understand your disappointment, especially given the price paid and the expectation that the console and its accessories would be properly checked before dispatch.
I have passed your feedback regarding the condition of the console, the controller issue and the checks carried out before dispatch to the relevant store management for review.
I can see that my colleague has arranged for the accessories to be sent to you. Should you need anything else or require further assistance, please get back to us and we will be happy to help.
Regards,
Nikita.
Product was in much worse condition…
Product was in much worse condition than described. Will never purchase from here again.
11 ottobre 2026
Risposta di CeX/Webuy - Australia
Hi Matt,
Thank you for your review.
I understand that your recent order did not arrive as expected and I offer my apologies for any disappointment caused.
We deal in second-hand goods but ensure that the wholesomeness of the item is maintained irrespective of wear & tear, and we test all items along with their accessories thoroughly to confirm they work as intended.
If you are facing any issue with your item, you can contact us via our support page at au.webuy.com/support and we shall assist you.
Regards,
Jessica
My left quest 2 controller came wih drift
My left quest 2 controller came with drift but I can't return it because I have to return the whole system and then I can't play it till it gets replaced
12 ottobre 2026
Risposta di CeX/Webuy - Australia
Hi Benjamin,
Thank you for your review, and I apologise for the inconvenience faced with your latest order.
Feedback will be shared with the sourcing store's management so that steps can be taken to prevent a recurrence moving ahead.
To work towards a resolution, I kindly request that you return the item free of cost via post: https://tinyurl.com/5n86uyc9. Or, visit your nearest store for a quicker refund.
Should you need any further assistance, feel free to write to us from our website (au.webuy.com) and we will be happy to help.
Regards,
Saanchi
My ps5 disc drive came with a bent plug…
My ps5 disc drive came with a bent plug in other then that happy
12 ottobre 2026
Risposta di CeX/Webuy - Australia
Hi Peter,
Thank you for taking the time to share your feedback.
I’m glad to hear that you were otherwise happy with your purchase, but I’m sorry to hear that the PS5 disc drive arrived with a bent plug.
To take this forward, I will need a few details from you so I can liaise with the relevant store and look into this further. I have requested these via email, so please check your inbox, including your Spam or Junk folder, if you are unable to locate our email.
I would appreciate your response at your earliest convenience so we can look into your concerns and assist you further.
Regards,
Nikita.
Couldn't fault it
Couldn't fault it. Items are like new, delivery quick. I have no hesitation in buying from them or recommending them!
27 settembre 2026
Very quick delivery
Very quick delivery, phone exactly as described, good price. Could not do better, thanks.
10 ottobre 2026
I found CeX to be very informative
I found CeX to be very informative. Their delivery was also very prompt
26 settembre 2026
Done a few orders now
Done a few orders now, very happy everything come well packaged and in good condition 😀
10 ottobre 2026
The headphones turned up lime green
The headphones turned up lime green, no indication of that on the listing only a black and red generic image, but it's ok they're kind of sick. Also the cable plastic is pretty rooted on one end but hey look overall sick headphones sick price cex you are alright in my book
27 settembre 2026
Wrong size Ultrahuman ring dispatched
Wrong size Ultrahuman ring sent in post to what was ordered. No apology, no assistance, no troubleshooting, no resolution other than for me to send purchase back! Not satisfactory!
9 ottobre 2026
Risposta di CeX/Webuy - Australia
Hi AF,
Thank you for taking the time to share your feedback.
I’m sorry to hear that you received the wrong size Ultrahuman ring and that you were disappointed with the assistance provided. I understand how frustrating it must have been to experience this when you were expecting the correct item.
I have passed your feedback to the relevant store management for review. Unfortunately, a replacement was not available as none of our stores currently have this item in stock.
Once the item is back in stock, the product page on our website will be updated. You can also select the “Notify Me” option on the product page while logged into your account to receive an email notification when it becomes available.
Thank you for bringing this to our attention.
Regards,
Nikita.
Prompt service item as described and…
Prompt service item as described and super fast delivery
Would highly recommend
27 settembre 2026
Easy to process my purchase
Easy to process my purchase, good communication about when my purchase would arrive, fast delivery.
11 ottobre 2026
Ubuiquiti UAP-AC-LR
Fast communications. Item packaged very well. Item as advertised, used but in good condition.
8 ottobre 2026
The online process was smooth and the…
The online process was smooth and the product arrived early and was as advertised. 10/10
10 ottobre 2026
My HDD was bad and didnt work
My HDD was bad and didnt work. Had to wait a week for it and now waiting for a return. Do not buy online buy from store and test it!!
11 ottobre 2026
Risposta di CeX/Webuy - Australia
Hi Bryce,
Thank you for your review, and I'm sorry to hear that the HDD you received didn't work as expected.
All items we buy are tested before purchase and only once they pass our set guidelines are they bought and sold. Looks like the fault occurred on a later date or else we wouldn't have purchased the item in the first place.
Our records show that a full refund has been issued for the item and it should reach your account within 3 to 5 working days.
If you wish to repurchase the HDD or explore other options on our website, please contact us via webuy.com (https://webuy.com/support/) with the subject as "TP - 947725" and I'll be happy to help.
Regards,
Ramson.
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