Had a great run at CeX picking up TV series box sets! Huge selection and way cheaper than buying new. Found complete seasons I’ve been after for ages, all in excellent condition and clearly... Leggi di più
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Scopri cosa dicono le persone
CeX has a vast array from Retro PS1, original Xbox all the way up to modern releases at fantastic prices. I recently purchased 17 PS5 and 21 Xbox 360 and Xbox One games for $800. Saved even more money... Leggi di più
I ordered Hunter The Reckoning: Wayward, the case has a fair bit of damage and the disc doesn't work, it loads up as if it is going to but then it's just stuck on a black screen. I also ordered Speed... Leggi di più
L'azienda ha risposto
The team was very responsive and quickly helped me address some issues when ordering/refunding. Delivery itself was quick and arrived on time. Condition of the disc and game was excellent with... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
CeX is Australia's largest second-hand electronics and entertainment specialist with 600+ stores Worldwide. Buy, sell and exchange a range of phones, games, consoles, laptops, tablets, computers, electronics & gadgets for cash or CeX vouchers. With a free 5-year warranty on most products sold, CeX has served tech enthusiasts the latest and greatest in the world’s tech for decades. You can also donate your unwanted games and gadgets to charity. To see our full online returns policy visit webuy.com or to contact customer services visit webuy.com/support
Informazioni di contatto
4,1
Molto buono
29K recensioni
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Risposta di CeX/Webuy - Australia
Hi Lachlan,
Thank you for your review and it is unfortunate that your product didn't function as intended.
Media items undergo inspection to ensure they are suitable for sale, and it seems this may have been missed here, for which I would like to apologise.
To assist you further, I have sent an email to your registered email address. Please check your spam/junk folders in case you are unable to locate it in your inbox.
Regards,
Ashwin
Idk.......
17 ottobre 2026
Easy to complete my purchase and when…
Easy to complete my purchase and when dealing with staff to replace a faulty item was simple and straight forward.
28 settembre 2026
Fast delivery/ good condition
Fast delivery. Device was in excellent condition. Fair pricing. The online portal was good, but it was disappointing that we couldn't view a photo of the device to judge its condition before purchase.
17 ottobre 2026
Camera purchase
Found a specific camera I'd been searching for. A great price and it was in great condition. Quick delivery too.
18 ottobre 2026
Excellent and trustworthy
I've purchased several products from CEX so far and was always a bit worried about the quality I would receive but to my surprise their product rating has been spot on and I've always been satisfied with the product condition received so far.
If I have one thing to point out, I'd say please list the photo of the actual product from all angles (including defects, marks etc) like people do on eBay so we can see the product we're buying before we buy it. That would give the buyer less anxiety knowing the condition of the product they are buying. Currently there is only a cex logo or generic image for the product.
18 ottobre 2026
Great shopping experience
Well organised website. Great product descriptions. Good prices. Fast shipping with tracking. Would use again!
16 ottobre 2026
They are willing to buy my stuff and…
They are willing to buy my stuff and offer a fair trade. I bought some legacy games online such as Golden Sun and it is authentic and good. The delivery and service is incredible. Thank you
2 ottobre 2026
Was sent wrong item and was told to buy…
Was sent wrong item and was told to buy another if I wanted a replacement
13 ottobre 2026
Risposta di CeX/Webuy - Australia
Hey,
Thank you for your review and regret to note that you received an incorrect item.
We make sure that all items are listed and sold as per their specifications, however, we can never negate the factor of human error. Feedback has been shared with the store management so their buy-in and dispatch procedures can be reassessed.
To work towards a resolution, I would advise you to return the item to us per our online returns policy. I see my colleague has outlined the detailed information on returns via email.
If you have any questions, please do not hesitate to write back to the same email and we will assist you further.
Regards,
Jessica
Great price for pre-loved/used items
Great price for pre-loved/used items. The delivery is not that expensive too. I just wished there's only one delivery fee if you have multiple orders.
16 ottobre 2026
Shipping dirty second hand product
Recently bought a secondhand xbox controller for a friends birthday. When it arrived it was covered in grime and residue. Very inconsiderate, lazy and unprofessional to ship a dirty product without even doing a once over with a wipe.
Unimpressed, having spent 65 dollars would have expected basic sanitation.
3 ottobre 2026
Risposta di CeX/Webuy - Australia
HI Annie,
Thank you for your review, and please accept our unreserved apology for the inconvenience caused by the unclean condition of the controller you received.
Although we deal in pre-owned products, we do have quality control measures in place to ensure items are thoroughly cleaned before being shipped to customers. I completely understand your disappointment if this was not followed in your case.
I have already sent you an email to your registered ID requesting some details so that I can raise this with the store management and work towards a resolution.
Please respond to that email at your earliest convenience. If you are unable to locate it in your inbox, kindly check your Junk/Spam folder.
Regards,
Ramson.
Very nice kind helpful amazing service…
Very nice kind helpful amazing service and support
16 ottobre 2026
How does this even happen?
Ordered two original Nintendo 3DS’s, one red, one blue approx. $345 each). The red one didn’t even turn on and was not cleaned in the slightest with hair glued to the back. The blue one just didn’t come with a stylus and again, wasn’t cleaned. Got a refund and bought 2 New 3DS XL’s off EB Games for $398 each. Yeah sure they don’t offer 5 year warranty but at least they bloody test and clean the consoles.
Absolutely ridiculous company deserving of any criticism they get.
16 ottobre 2026
Risposta di CeX/Webuy - Australia
Hi Bhrendan,
Thank you for taking the time to review us.
Along with checking the functionality of the products, store staff are expected to give them a clean wipe before dispatch to ensure they are in a clean and presentable condition. Also, all items purchased and sold by us are accompanied by their essential accessories which facilitate the functionality of the item.
However, I'm very sorry to hear about the issues with both Nintendo 3DS’s you received, and I will be forwarding this review as feedback to the sending store management so that the appropriate steps are taken to avoid such instances in the future.
I truly appreciate you returning the items to us for a full refund and if given an opportunity, we'll aim to serve you better in the future.
Should you wish to make any other purchase on our website or have any concerns, please write to us through our support page https://webuy.com/support/) with the subject as "TP - 950249" and I'll be happy to help.
Regards,
Ramson.
Need a proper qualy check and update the grade of the product CEX website
I used to buy things from CEX while I was in the UK. When I moved to Australia I was so happy to see that cex operate here as well .but it's very disappointing to see the same company but different standards. Here sometimes they don't even take the time to clean the things. Couple of years back I bought a Facebook portal and it was locked to someone else name when it arrived. Couldn't send it back as it hard to take it to the post office and all. Yea they give 5 year warranty and all here as well but please do check the things before you send.
And please do mention the standard of the things in the website so people will know what's arriving
A mint conditions B and C
So we know what is the state of the thing before ordering.
Just bought a 28-300 canon lens and thought iw would be A but when it arrives it's not even C
Please do mention the grades
Thank yiu
16 ottobre 2026
Risposta di CeX/Webuy - Australia
Hi Siju,
Thank you for your review.
We totally understand your point and appreciate you taking the time to share your experience with us.
We do have a return policy in place. For online orders, if there is a store near you, you can also visit them to return the item. If your item is within the return period, you are welcome to return it under our unwanted returns policy.
With regards to grading, certain categories of items are not graded. However, if you are not happy with the condition of an item, it can be returned as unwanted within 8 days of delivery. If you are unable to return it within that time, please email us so that we can look into this further.
We will also take your feedback to the relevant team for future consideration on grading.
Should you need anything else, please get back to us via our website contact form and we will be happy to assist you further.
Regards,
Nikita.
Straightforward trade in process and we…
Straightforward trade in process and we got our voucher quickly!
2 ottobre 2026
Having to return a refurbished mouse i…
Having to return a refurbished mouse i bought instore as it was disgusting. Returned it once by post asked for a replacement. They sent me back the same mouse. They seem a little bit shady.
17 ottobre 2026
Risposta di CeX/Webuy - Australia
Dear Holly,
Thank you for your review.
I'm sorry to learn that the mouse you received in your initial order did not meet your expectations and understand that you returned it to us by post for a replacement.
Upon reviewing our records, I can confirm that the replacement mouse was sourced and dispatched from a different CeX store than the one that fulfilled your original order.
Please accept my apologies if the replacement mouse has also failed to meet your expectations. Please rest assured that your feedback has been shared with the store's management team for review and appropriate corrective action to help prevent similar instances in the future.
I can also see that you previously contacted us regarding this matter through our support page, and our team has responded to your email with a proposed resolution.
Should you require any further assistance, please feel free to reply to the same email thread, and our team will be happy to help.
Regards,
Rahul
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