Morphe Recensioni 

I didn't receive my £254 order. It got lost itand it was gift for my daughters birthday.. it said it was delivered but i didnt receive it ...Everytime I I tried to contact customer service no one was getting back to me apart from virtual email telling me someone was going to get back go me! So so disgusted with this service. Then I have now disputed it with the bank and the minute I emailed morphe to say I have taken this natter to to the bank the emailed me offering me a replacement after 2 weeks of my order going missing. That's is not good my daughters birthday has passed its wasted my money and time!the worst of it is Morphe contact numbers are out of service all of them you cant speak to anyone!

God a bad perfume. 2 months later they are simply gaslighting me … never ever ordering again

Absolutely Amazing. went to the one in newcastle shopping centre and there was this lovely employee called kitty. she did my eyebrows and lips for free and helped me find stuff. so pleasent. 10/10

Ordered on 4/12, hadn't heard anything so emailed on 10/12, got an email back saying surprise surprise it is being sent out today and won't get until 29 -5 Jan - great, these items were suppose to be christmas gifts. Got an email from them last night advising that they are crediting most of my items & they are now "discontinued" or "out of stock", didn't they know this on 4/12 when I put my order in??? It took until 19/12 to advise me of this?!?!?!? NEVER EVER ORDER FROM THEM AGAIN!!!

Extremely slow postage… took 2 weeks to post and now it won’t arrive in time for Xmas… Gifts were for two girls that will be returning to their home state before they arrive! The order is now useless to me….

I ordered in Nov and only received half my order.
After sending several emails and even trying to call I haven’t received a response
I really did t expect this from this company I’m so disappointed as this was an Xmas gift
Never again, No customer service at all

Unfortunately I placed an order for multiple items on the 30/11. All of the items are/were supposed to be Christmas presents. At this time I have not received any tracking information, I was offered a $10 discount voucher as an apology. I do not intend to spend more money without knowing that I will receive my original order. I have been advised that I can request a refund but that they can’t guarantee it will actually happen. Very frustrating and now I may not have gifts for my daughters in law. 😢

Terrible experience.
The first time I had ordered in 2022 it got delivered to the wrong address.
Gave it another chance now in 2023 and they have never sent me the shipping details, nor was I communicated of that being delivered.
When contacting them, I found out that the order had already been delivered but for my surprise I could not locate it anywhere within the premises where I leave or neighbouring.
I have tried to contact them several times via email and NOTHING, not a single response and their phone does not work. My money straight to the rubbish.
THANK YOU FOR NOTHING!!!!

Awful experience . Placed order three weeks ago, still no updates on shipping. Instead guys giving $10 vouchers spending on $50. Really!!! Absolutely a headache to deal with these guys

The service wasn't bad, I made an order and they sent me the wrong stuff but contacted them after and they sorted things out. The products are always top quality.

I should have read reviews before purchasing. I placed an order on the 3/11, was taking a bit longer than expected to ship, so I sent the AU store a message. Having delays, may take up to 10 business days to ship, have 20% refund. Awesome, thanks. 10 business days go by, still hasn’t been shipped, contacted again. Technical issues, it can take up to an additional 10 days. Annoyed, but understood, wish I had been updated with my order instead of me having to contact them. Then those additional 10 business days go by, still not shipped. Very annoyed, looked at reviews and people are saying they have waited months just for morphe to ship their order, reciting every excuse under the sun, and when it never gets shipped, they cancel the order and magically they cannot be refunded because the order is immediately shipped. Contacted again, they said that the issue was there was a missing item in my order, not because of high volume orders, not technical difficulties. They ask if I would like them to exclude that item, and they would prioritise my order at the warehouse. Sure, if that means I’ll ever get my order. Nope, 3 days later I get an email saying “your order is taking a bit longer due to high shipment volume, it may take up to an additional 10 days to ship your order.” Angry, I cancel my order, I’m sick of not being listened to. I sent the email 2 nights ago, I even included in the email “I’m expecting my order to magically be shipped as soon as I cancel my order from how many people you have done this to so you don’t have to refund them” And what email did I just get? “Hi your order has been shipped”.

This is absolutely disgusting customer service, I have never witnessed just pure lies and excuses that aren’t true, promising customers something and then not proceeding with what they have told them.

So many people have had the same complaints as me, waiting months for orders to ship, knowing that they’ll probably never see those items unless they tell them they want to cancel their order, then morphe somehow has the time to send them out the very next business day just so people are not able to get a refund.

I have never seen such disgusting customer service from anywhere, this is unacceptable.

After searching far and wide for a lash primer that was even half as good as the one I had been using for years (discontinued/replaced with an awful product, eye roll), I found one that's even better - Morphe. Don't be put off by the electric blue colour because mascara glides right over it, if you so wish. One happy vegemite right here.

My experience with Morphe wasn't bad. Yes, it took a few weeks to receive my order but when I contacted them to inquiry how long it would be they were understanding and accommodating. I will definitely be buying more. Please don't expect your order right away and if it's been over 2 weeks before receiving tracking details, call and check in. I love my 2 orders, beautiful products and brushes.

Sh!test order experience!!!!!!! 2 months no products haven’t even been shipped yet fml never again!!!!!

DO NOT buy from this place!

It’s been 3 weeks since I placed my order and it’s not even shipped out yet. Contacted customer service 5 times and was given 5 different shipping dates which I was stupid enough to trust these people over and over again.

Going through PayPal to get a full refund now and I wish I had seen all the reviews here before placing my order on this website.

Took a little longer than 2 days to receive my order once shipped but including packing time I only had to wait about 2 weeks which really isnt bad considering it had to travel interstate with all the public holidays, COVID etc.
Everything in my order arrived and was undamaged and packed really well. Maybe I was lucky but overall I was very happy with my experience and will purchase from au.morphe.com again.

If I could give 0 stars I would.
Ordered 26/11 only received a confirmation email regarding order number. Didn’t receive shipping so emailed and had a automated email saying it’ll be sent by the end of the week. Waited and waited still nothing so I emailed again, same generic email.
Emailed continually and called with no response until yesterday (4 weeks later) I emailed wanting my money back to get a response saying “sorry we don’t have any more stock of your item you ordered”. I’m sorry but what?! It took you 4 weeks to tell me this, have had to rush to the shops to get a different brush set as this was a Christmas present.
Absolutely terrible and I will never order from here again.

Omg I should’ve looked at reviews before buying… for anyone that has the brains to check first DONT BUY FROM THIS COMPANY !
They don’t send in the time frame and they wait until you request a cancellation of the order then wow it’s been posted then they email back saying sorry we can’t cancel it’s already been shipped … an absolute joke, I guess that’s one brand to cross off the to try list

Placed a order said it was gonna be 2-4 days…….not received it…..emailed them and they haven’t been much help