Great app and amazing customer service. They were quick to help me with a booking issue and quickly helped me find a solution where the theater in person would not even consider talking to me about th... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
My experience with Atom Tickets was extremely disappointing. Even after the theater manager approved my refund, Atom Tickets refused to resolve the issue. I even offered to connect them directly with... Leggi di più
The representative that I spoke with via chat was very understanding and went above and beyond to make sure that I was able to get an updated promo code to go watch Masters of the Universe due to my... Leggi di più
Oh my God , just when you think using your promo code and having to your switch your days would result in losing your code, here comes excellent customer service. Extraordinary customer service with s... Leggi di più
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
Atom Tickets is movie-going for the 21st century. Find the perfect movie & showtimes, buy your tickets, select seats, & order concessions all online, today!
Informazioni di contatto
Colorado Avenue 2700, 90404, Santa Monica, Stati Uniti
- atomtickets.com
3,8
Molto buono
112 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 69% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Sol B
Sol B, was great with helping resolve my issue, he took the time to confirm i did purchase the right ticket, and if I didn't he was here to help.
27 novembre 2025
Non scritta su invito
Risposta di Atom Tickets
Hello Butch,
Thank you so much for your kind words, we will pass your compliments to Sol!
See you at the movies :)
Great experience with atom
Great experience with atom. User friendly!
16 novembre 2025
Non scritta su invito
Risposta di Atom Tickets
Hi there!
We're really glad you're enjoying our service, see you soon at the movies!
Completely unprofessional
Completely unprofessional. They say they have an offer - and then when you go to implement, the tickets and buy them, they are nowhere to be found,. I contacted customer service through "chat" and then email. No help was provided. Stay away and don't waste your time. It's another "come on".
12 novembre 2025
Non scritta su invito
Risposta di Atom Tickets
Hi Kimberly,
We’re really sorry to hear about your experience and understand how frustrating this must have been. Our intention is always to provide clear information about offers and make the purchase process as smooth as possible.
We’d love the chance to look into what happened with your tickets and see how we can help. Please reach out to us directly at support@atomtickets.com and mention 17488083 so we can assist you personally.
Thank you for your feedback, it helps us improve.
No one is helping me.
14 novembre 2025
Non scritta su invito
Risposta di Atom Tickets
Hi Lauryn,
We’re very sorry to hear about your experience. To help us assist you properly, please contact us at support@atomtickets.com and mention 17458206. We’ll make sure to look into your issue as quickly as possible.
Thank you for your feedback.
Customer service is very informative.
13 novembre 2025
Non scritta su invito
Risposta di Atom Tickets
Hi there!
We're really glad we could help you!
These agents were so kind
These agents were so kind I know they have a policy about missed movies and I really didn't think anything was going to be able to be done but I had a medical emergency and was unable to go to my movie and as a one-time courtesy they helped me and I really appreciate that
10 novembre 2025
Non scritta su invito
Risposta di Atom Tickets
Hello Ashley,
We know sometimes there are emergencies outside our guests' control and try to be as understanding and helpful as possible. We really hope you get better soon!
See you at the movies!
Risposta di Atom Tickets
Dear guest,
We're glad we could help you efficiently! :)
See you at the movies!
Resolution
While I understand I mixed up the day for the showtime of the movie I selected, I feel there could have been another resolution other than to lose the tickets that were purchased.
23 ottobre 2025
Non scritta su invito
Risposta di Atom Tickets
Hello dear guest,
I'm sorry to hear you're experiencing difficulties using our app.
We would be happy to assist you with this; please reach out to us at customer.satisfaction@atomtickets.com with 17131193 in the subject line and we can investigate further.
Thank you!
GREAT CUSTOMER SERVICE
22 ottobre 2025
Non scritta su invito
Risposta di Atom Tickets
Hello dear guest,
We're really glad we've given you great service!
See you at the movies :)
My issue was not resolved
I got called into work today at the Movie. All I wanted to do was change the day me and my family could go see the movie but since it happened after the movie started, they said they couldn’t help and dismissed my issue completely I felt like they were not trying to help at all.
19 ottobre 2025
Non scritta su invito
Risposta di Atom Tickets
Hello Wendell,
I'm sorry to hear you're experiencing difficulties using our app.
We would be happy to assist you with this; please reach out to us at customer.satisfaction@atomtickets.com with 17062854 in the subject line and we can investigate further.
Thank you!
I purchased a movie ticket a few weeks…
I purchased a movie ticket a few weeks ago and everything went extremely well. The atom mobile app and accessing the digital ticket to enter the movie was a breeze! Today, I tried to use my atom credit received from a previous cancelled order and had trouble applying my credit at checkout. After, reaching out to customer service and explaining my situation. My issue was resolved within an hour. Atom representatives provides exceptional customer service and I am happy with my overall experience.
17 ottobre 2025
Non scritta su invito
Risposta di Atom Tickets
Hi Sharleka,
We're glad to hear you've had such great experiences both with the app and our customer service, that's what we aim for :)
See you at the movies!
Representative was very help & quick to…
Representative was very helpful & quick to resolve my issue.
20 settembre 2025
Non scritta su invito
Risposta di Atom Tickets
Hello Sandra,
We're really glad we could help and hope to see you at the movies soon! Thank you for using Atom Tickets!
Sincerely,
Jose was very attentive
Jose was very attentive, helped me with my issue and seemed very knowledgeable. I wasn’t being transferred here and there. Everything was easy and I was pleased. Atom is one of my favorite movie app😁
13 settembre 2025
Non scritta su invito
Risposta di Atom Tickets
Hello Jessica,
We'll pass your nice review to Jose, he'll appreciate it! We're glad you're happy with Atom, we hope to see you at the movies soon!
Sincerely,
Glitch in the app but Atom tickets solved my issue
We started off with an issue, a glitch in the app, which was taking my AMC $5 rewards when I didn't want to necessarily use them yet since I already had a promo with T-Mobile. Then after reaching out to customer service multiple times, I was able to come to a conclusion with some great employees who agreed that it was fair to add $5 credits back to my Atom account to use for future purchases. Now I know how the system works and I'll be on the lookout to make sure my transaction goes how I planned. Thank you Atom Tickets for the credits and I hope my issue helps other Atom movie-goers.
13 settembre 2025
Non scritta su invito
Risposta di Atom Tickets
Hello Tungaa,
Thank you for wanting to give advice to your fellow Atom guests, we love kind and helpful people in our community! And we're glad we were able to solve your issue satisfactorily!
Kind regards,
Customer service responded quickly and…
Customer service responded quickly and was able to assist in a timely manner. I appreciate that.
13 settembre 2025
Non scritta su invito
Risposta di Atom Tickets
Hello Monique,
Thank you for your kind words, at Atom we're always happy to help!
Kind regards,
It was quick talking with the bot and…
It was quick talking with the bot and being transferred to a human. The person helping me was quick and professional and helped resolve the issue I was experiencing.
11 settembre 2025
Non scritta su invito
Risposta di Atom Tickets
Hello Rich,
We're glad we could help you and that you appreciate our agents so much. We hope to see you at the movies!
Kind regards,
The gentleman Jose made it easy to get…
The gentleman Jose made it easy to get my problem worked out. He was very caring to the situation and stayed with me on Chat until I was satisfied with the outcome. I really recommend Atom customer service if you have any questions.
10 settembre 2025
Non scritta su invito
Risposta di Atom Tickets
Hi Cheryl!
Thank you so much for your nice words, we'll let Jose know his help made a difference! We hope you see you at the movies :)
Kind regards,
nobody resolved my issue and that he…
nobody resolved my issue and that he gave me the link for giving the feedback
5 settembre 2025
Non scritta su invito
Risposta di Atom Tickets
Hello Simranjeet,
Thank you for your feedback. We’re very sorry to hear that your issue wasn’t resolved as expected. This is not the level of support we aim to provide.
If you still need assistance, please don’t hesitate to contact us again and include request ID 16419075 as a reference, our team will be happy to help further. We truly appreciate you taking the time to share your experience and hope to provide you with a better one moving forward.
Kind regards,
Risposta di Atom Tickets
Hello dear guest,
Thank you so much for having such a positive opinion of Atom Tickets, we hope to see you at the movies soon!
Was just venturing
Was able to resolve my dilemma in a very short amount of time! And finding a. movie and location was easy reserving was easy and you can even reserve your seats just be mindful of what you are doing and agreeing to. alls well ends well!
19 agosto 2025
Non scritta su invito
Risposta di Atom Tickets
Hello there,
We're glad you were able to solve your dilemma! Thank you for choosing Atom Tickets, see you at the movies!
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