I love Athena products! They are clean and smell so good!!! I use several of the scents and can’t get enough. Their customer service team is excellent. Quick to reply and get to resolution on an... Leggi di più
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Scopri cosa dicono le persone
I had a couple issues with my account. I reach out to Athena by email. I immediately got a response back and after going back-and-forth several times for a couple days we were able to get the issue r... Leggi di più
I'd like to say the company truly cares about their customers I had made a recommendation a year or so prior to the launch. The company remembered me and that meant a lot. The products smell amazing a... Leggi di più
The deodorant is definitely my favorite of the Athena Club products. I’ve tried a lot of natural deodorants that just don’t hold up throughout the day, so I was genuinely impressed that this one actua... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
It’s more than a feeling — it’s ultimate body bliss. Rooted in engineering excellence, the best ingredients, and irresistible scents, Athena Club is where routines become ritual, because essentials should be anything but ordinary.
Informazioni di contatto
New York, Stati Uniti
- (888) 442-8436
- hey@athenaclub.com
- athenaclub.com
4,4
Eccellente
162 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
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They scam & won’t fix site problems
Just terrible experience with this company. Throughout this year, they have had some serious technical issues on their site that they haven’t addressed, and I continued to be shipped (and charged for) products that I wasn’t visibly subscribed to. This past week was the last straw for me. Out of paranoia of another mishap, I’d been continually checking my subscriptions page to see when I was scheduled to receive my next orders, and it stated I’d be getting my next razor pack Aug 16th. Lo and behold, I recently got an email that razors had been shipped to me (in June, two months too early) and was charged over $20 for them. I emailed customer service immediately, and essentially was told I was lying. But I know for 100% fact, as I’d been checking my subscriptions page over and over for weeks, that a June shipment was not stated as scheduled on my subscriptions page. (It probably was scheduled on their end, but my account’s page didn’t show ME that.) The worst feeling is to not be believed as a customer — I’d been complaining to them about my subscriptions page not reflecting accurate ship dates and, again, Molly from Athena Club essentially told me I was lying about everything and refused to remedy their error in any way. If they were an honest company, they would fix these serious website bugs and listen to their frustrated customers — instead they send shipments without any warning beforehand (Billie does FYI) so that they can scam you into paying for something you didn’t order. So disappointed that I had to stop being a customer.
19 giugno 2022
Non scritta su invito
Risposta di Athena Club
Hey Holly! Thanks for reaching out and letting us know about your experience! We're so sorry about this! That's definitely not the experience we want you to have, and we'd love to help resolve this for you. We've gone ahead and issued a refund for your most recent order, which will be visible in your account shortly. We appreciate your feedback, and we wanted to share that we now send order reminder emails so that you get a heads-up before your next scheduled order. So sorry again about your experience, and if you have any other questions, or if there's anything else we can help out with, please send us a note at hey@athenaclub.com, and we'll be happy to help!
Ordered a razor kit that was on…
Ordered a razor kit that was on backorder. It said the item would be shipped 2-3 weeks after placing the order. That time has since passed and still no shipping notification. Sent an email to their customer service who said that razor was on backorder and would ship in a couple weeks. (It's been over a month.) That would all make sense except I've been to the website, and it seems that razor has been put back in stock. Still no shipping email. Contacted them again and got the same exact copy and paste response. It would be more helpful if they actually responded instead giving me a run-around.
If it was truly on backorder still then why list it as in stock?
11 ottobre 2021
Non scritta su invito
Risposta di Athena Club
Hey there! Thanks for reaching out and letting us know about your experience! That's definitely not the experience we want you to have, and we'd love to help resolve this for you. Please send us an email at hey@athenaclub.com, and we'll be more than happy to look into this for you!
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