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3,5
8 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Non ha risposto alle recensioni negative ricevute
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Risposta di Astra Straps NZ
Hello Hayley,
Thank you for your lovely feedback! We’re so happy to hear you’re enjoying the colour. We really appreciate you taking the time to share your experience with us!
I love this watch. It looks so professional and easy to use
Risposta di Astra Straps NZ
Hi Danielle,
Thank you so much for your lovely review!
We’re delighted to hear that you’re enjoying your watch and love its professional look. It’s also great to know you find it easy to use.
We really appreciate your support!
Straps are great quality. Just rating it 3-star as the company implies it’s a NZ based store given the web address etc, yet it’s based in America! I purchased from this store specifically because I thought it was in NZ and wanted my straps promptly - so disappointed to find afterwards it wasn’t and shipping took ages. I never got tracking details either despite an email saying they’d be sent, so I had to email to enquire. Customer service contact was lovely though.
Risposta di Astra Straps NZ
Hi Liz,
Thank you for taking the time to share your feedback.
We’re delighted to hear that you’re happy with the quality of your straps, and we’re especially glad that our customer service team was able to assist you.
We sincerely apologize for the longer-than-expected delivery time and for the issue with your tracking information. We understand how disappointing it can be to expect an update and then have to reach out to us for tracking details.
We truly appreciate your patience and kind words about our customer service. Your feedback is valuable to us, and we’ll continue working to improve both our shipping experience and communication with our customers.
Thank you again for your support!
Risposta di Astra Straps NZ
Hello Jennifer,
Thank you so much for your fantastic review!
We’re delighted to hear you’re enjoying the product and finding it great value for money. We truly appreciate your support!
Have never received my order placed early February (now mid-March). Customer Service are pleasant on email, but are unable (or not interested) in tracking down my order. According to tracking on their website it was delivered mid-Feb but no courier delivered that day (have cameras). Customer service tell me to contact the courier company, but cannot tell me who that is locally.
The strap I bought didn’t even have a clasp so it can’t be put on or taken off the support emails were just ai generated slop.
Ordered Watch Band for Apple Watch. The clasp does not work, watch fell from my wrist.
Avoid this company and their products.
NOT A NZ COMPANY!!: This business gives the impression of being Australian based with it's .co.nz, but it's actually operating from China. I placed my order and tracking showed it was shipped from China. The tracking claims it was delivered but 49 days later I still haven’t received my strap. They show customer reviews on their website, but these are moderated by the shop and my review was deleted.
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