GreenFi Recensioni 1.753

I had been a loyal customer for years, and my experience with GreenFi took a very disappointing turn over what should have been a simple question. I asked who opened a checking and savings account on my profile. Both accounts had a $0 balance and no activity. Instead of getting a clear answer, I was met with months of delays, multiple phone calls, and no real explanation.

Now I have been told my profile is under a “risk lock,” I have no visibility into my investment accounts, no ability to manage them normally, and I am limited to manual liquidation requests only. On top of that, I have not been provided statements or tax documents, so I am left completely in the dark about my own accounts.

What makes this so frustrating is the overreaction. A basic inquiry about account ownership should not result in a customer losing access to their accounts and being treated like a problem instead of being given answers. If there were no funds involved and no activity, this should have been easy to clarify and resolve.

Customer service has been slow, vague, and unhelpful. At this point, the biggest issue is not just the restriction itself, but the lack of transparency and the failure to answer a straightforward question. I expected far better.

This bank has consistently presented challenges, and the information provided is often unreliable. Furthermore, their customer service representatives are unhelpful when contacted regarding issues. Despite assurances of early check deposits, this benefit has not materialized over several years, despite repeated inquiries. While promising expedited check cashing within a few days, they routinely impose five-day holds. The quality of customer service is substandard, and the mobile application frequently malfunctions.

The hold times on transactions were longer then other banks, but I stuck with it for the environmental factors .

I decided to stop Sound business with them after they rejected a check deposit. I neglected to add "deposit only to greenfi' on the back of my check, and they rejected it. Because of the usual delay of 3-4 days I didn't question it until after I had discarded the check. I explained this, and that the check was from the VA and I had no way of getting it re-issued. They refused to honor the check or send me the screencaps so I could deposit it into another bank

I was told by Vy, a customer support supervisor, after multiple emails "If the other bank is able to accept the check, you may want to try submitting it there", despite understanding from previous emails that I no longer had the check.

The tone and lack of any kind of compassion after I finally got a hold of someone, over a $67 check just confirmed that I will be better suited at another institution after almost a decade.

Granted, it was a dumb mistake, but other banks give you sign up bonuses or waive fees greater then the check in question. But I believe being a loyal, albeit small, customer for 9+ years, should warrant at least $67 in grace.

Horrible service. I went with Aspiration - now GreenFi because I wanted to be able to feel good about my banking. I'm quite sure it's all greenwashing, same old bs as with any other banks, except for the fact that they treat you like a criminal at every single turn.

They withheld my first transfer for days on end until I called to sort the issue out. They charged me x2 for their monthly maintenance fee until I noticed and brought it to their attention.

All of their support happens over the phone and I presume that their support team is somewhere in asia so it's very impersonal and frustrating as you can't talk to a human face to face and you don't have a paper trail of queries or requests.

I noticed an unauthorized recurring transaction a few days ago and they don't even have an easy way to handle this like most (if not all) other banks do... I had to call and spend 20 minutes on the phone to explain to them that I don't need a new card, I just need for them to refund the money for a service that I had no idea was coming out of my account each month as I had not, to my knowledge, authorized it.

It's crazy what banks and companies get away with. This bank will make you feel like you have no agency over your money.

Ps. Also not Zelle compatible... find a good local credit union and you will be a lot better off knowing that you can talk to physical human beings and that they care about you as a customer.

I've been an Aspiration customer for 9 years now going on 10 and this was at one time a great bank but no longer. If you need to deposit a paper check forget it you'll be told over and over that your check cannot be read and they say you can just deposit cash at Allpoint ATMs. I've been all over the US and I've never seen an Allpoint ATM that takes cash deposits. I'm switching to Chime as my primary bank or Current.

Support is horrible. Holding funds now for 3 months and won’t send me a check for my balance. Told me they moved the money out of my account for “safekeeping” no, you stole it. When you call, every support agent tells you something different. They are not a bank! Don’t trust them with your money.

GreenFi closed my account without explanation after I transferred money into it. They pulled $150 from my bank account, then shut down my account and locked me out.

Their support team told me the transfer would be rejected and the money would be returned. That never happened. After I followed up, they changed their story and claimed my funds were now “frozen” while they “determine ownership,” even though I am the one who opened the account and sent the money.

There is no dispute, no third party, and no reason for this hold. GreenFi simply took my money and has refused to return it.

This is not a mistake, it is a failure of their systems and their compliance process. A financial company should never be able to close your account and keep your funds with no explanation.

I would not trust GreenFi with a single dollar.

They arbitrarily hold your money hostage. They’ve held a needed check for now five business days and now I’m suddenly told there will be an additional delay. No funds were released even a portion to help during this time. I will not use this bank anymore and don’t recommend if you want timely access to funds via mobile check deposit as they’ll delay and hold the money hijacked with no explanation even if your account isn’t new (30 days or less) as mine has been open for years.

Happy things are working well no!

Absolutely horrid service. Opened a new checking account with them. Then they closed the account 2 days later without telling me why. I called and asked why and they said they had no information and they can't provide any further details and I just have to move onto a different bank. Wouldn't recommend them to anybody.

They have gone downhill as a company. I was banking for years with Aspiration with great results and customer service. Today, 10/20/2025, I had two clearly fraudulent charges, both just over $500, out of state, and with weird names attached to the charges. I was told nothing could be done until they went out of pending status, and that I'd have to call back to dispute and open an investigation, and that if I wanted a new card faster than 7-10 days, I'd have to pay $34.95 and request that be reimbursed. I have an account with a local credit union where I'll now be putting all my money. I'm really sad, as I really liked being able to support a company that works to save the environment, but if they aren't protecting my investments and money, then it's not a win win situation.

I am so happy that GreenFi exists as a better option to banking with the ones that fund fossil fuels. I’ve been a satisfied customer for over three years now and it’s been great to see GreenFi continually add new features to improve the customer experience. Thank you for listening to customer feedback and for your continuous improvements to GreenFi. I'm thrilled to see new features, improvements, and growth every year and look forward to seeing more in the future!

I created an account here maybe around 6 years ago because of its ethical policies to not invest in fossil fuel and similar "bad" industries and instead investing in ethical companies. Usually traditional banks have huge business accounts with environmentally and ethically unfriendly companies where businesses make money through the bank via higher interest and other investments. I believe Aspirations network of banks are not involved in this. (I haven't done deep research but that's what I got from reading Aspiration's mission)
Also I like the fact that Aspiration doesn't require annual fees and make it optional. If I wanted additional perks like 6% back in ethically invested companies and higher interest in savings I can optionally apply for green fi (aspiration) plus card for around $50/year.
They also have an investment fund people can invest in but it has a pretty high management fee, which is why I didn't pick this.
The app for the bank is easy to use.

Similar to other ethical banks and B corp banks like amalgamated, aspiration/green fi is a good choice for ethical investors who want to get away from big banks.

I am trying to transfer money out of this bank into my other account. I started the process last week. Today I got informed it will take 3 or for day longer. They said I didn't initiate it until Sunday. That's a lie. I have the email from them stating the correct date.. They hold your money hostage. I have two more accounts at different banks and I can transfer the money instantly. They lie to you. DO NOT USE THIS OR ANY GRRENFI BANK. You will regret it and have to waste a lot of time when they screw you to move your money to a different account. Oh it will take them awhile. Lime I said they hold your money for as long as they can.
They offer no perks no overdraft protection. Nothing.

I have a account with this Company , since it was Aspirations, They have continuously harrassed me about my balance, Now they are telling me if I don't make a deposit they are going to charge me for a not active fee of $5.00, of not using my account , I'm so fed up with this kind of behavior , from this organization it needs to stop " ...I have whats in my account leave me alone " ...You have made me very upset with the way , I'm being treated " ...It's very unprofessional the way your handling your business " ...Stop it " ...👎👊👎

I called the toll free number because, I needed help and my issue was complicate. Unlucky, Angelica G. assisted me with my issue. She carefully listened to my situation and was able to determine the best course of action. She was very professional, highly knowledgeable, and extremely helpful. It is because of professionals like Angelica and outstanding service provided is why I am with GreenFi.

Customer service extremely organized and professional in their job! Made my life easier.

Aspiration teased customers with no charges, so they get my deposit from me 12 years ago, than silently they used it up without any notification for being passive, without any prior notification, so be careful: they change their names, they changes their rules and instead of giving you interest they vaporize your money

July 1, 2025
NOTE: Bank is GreenFi, formerly known as Aspiration, with Banking Services provided by Coastal Community Bank, Member FDIC. 4551 Glencoe Ave, Ste 300, Marina Del Rey, CA 90292.... COMPLAINT: On June 12, 2025 I submitted a Billing Dispute to GreenFi / Coastal Community Bank regarding 5 charges for Bitcoin that I purchased from a merchant that were never received / never deposited into my Bitcoin wallet. I was asked for more specifics by the bank, which I provided, including screenshots of my Bitcoin wallet showing that the purchases were never fulfilled by the merchant. On June 24, 2025 I was informed by the bank that the merchant is contesting my claims and they would therefore be sending the case to pre-arbitration. On July 1, 2025 the bank issued credits to me for the disputed charges then immediately reversed those credits, telling me they had closed the dispute in favor of the merchant, WITHOUT following through with arbitration. Though these disputed charges are all related to purchases made online with my debit card, the bank is claiming that the disputes do not fall under Regulation E due to the "nature of my claims" against the merchant, even though Regulation E includes the definition of Electronic FundTransfers as purchases made with a debit card. I have provided proof to the bank to support my claims and they refuse to act.
UPDATE: July 8, 2025
Bank posted a reply under my original review that a Customer Service Manager had reached out to me to resolve this issue. THAT IS A LIE. Prior to posting this review I had already dealt with the Customer Service Manager and they are the one that told me they would not help me any further. NO ONE has reached out to me since I posted the review. I have had to file official complaints with the controlling bank (Coastal Community Bank), the state of California where the bank is located, the Federal Reserve, the Office of the Comptroller of the Currency, and Mastercard.
UPDATE July 16, 2025:
Mastercard responded to my complaint about the bank and said that they contacted the bank and the bank informed them that they would be reaching out to me to resolve the issue, which they still have not, another LIE, just like they posted in their response to my review here. Additionally, the Federal Reserve confirmed receiving my complaint about the bank and stated they will be looking into it as well.
THIS BANK HAS NO INTENTION OF FOLLOWING ANY LAWS OR DOING THEIR JOB TO PROTECT CUSTOMERS AND I WILL NOT BACK DOWN EVEN IF WE HAVE TO GO TO COURT.

I've been with Aspiration (GreenFi) since 2019. I had no issues until...
1) I moved. Therefore my address changed. I went through the process of changing my address online (with all my online accounts, not just Aspiration). Bam! What does Aspiration do? Cancels my debit card with NO NOTICE whatsoever because it could not confirm my address. Long story short, I went weeks with no access to my money
2) My landlord (small local RE co. who doesn't do online) held my rent check (yes they require paper checks-ughhh) and when they finally deposited it, my checking account couldn't quite cover it (which is another sad, bad review on its own - how much rent costs!), BUT MY SAVINGS ACCOUNT HAD PLENTY. Even though GreenFi proudly states on its website that Overdraft Protection is one of its many offers for its customers, GreenFi did not apply OP. It bounced my check and did not return the papercheck. I had to write another check and pay a fine, not to mention my landlord distrusts me now. I did contact GreenFi CSR but it was typical of all CSR service now. (Yes, we do OP...oh, wait, you're an Aspriation account. Hang on, let me ask. No, sorry we dont offer you OP even though we say we do. But we didn't charge you a fine so you are all good. CSR didn't even address my landlord's fine. I made a complaint online but the email reply was the same, crazily. I've now made a complaint again, up the chain. Their reply - also the same. I will keep going on this out of principle + I want my money back! My check should not have bounced.

The world now is just crazy. It's like banks are carnival con-artists we have to fight for our own money! How is it legal for GreenFi to state in their rules/regs/etc that they give customers overdraft protection and then they just don't do it. How is this allowed? Consumers have NO PROTECTION at all!

Here's the craziest part...I've been searching for a new in-person bank (had my fill of online banks who start off great but 2 yrs in all of a sudden go to foreign call centers who treat me like I killed their dog). Almost all have 1 star (very bad ratings). I literally have no choices. For fun I looked up Aspiration/GreenFi reviews and it's 4 stars??? If Aspriation/GreenFi is 4 out of 5, I hate to think how bad all those 1 star banks are.

We as a society are going backwards in many ways; this is one of them. I guess I will have to put my money in my mattress, which is not the kind of person I am. I LOVED ELECTRONIC BANKING! I've been doing it for decades. This is all so disappointing, disheartening, enraging.