My dress arrived quickly. It’s beautifully made and in a lovely light pure cotton. I must confess I have not stopped wearing it since I got it - it’s so breezy and cool on heatwave days. It’s definite... Leggi di più
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Always love going to Aspiga so many lovely colours and fun clothes to try - especially the dresses. I have several over the years and they are soft and I feel comfortable in all of them, they wash we... Leggi di più
L'azienda ha risposto
Bought the most beautiful dress and it came with the surprise of a matching scrunchy. Have received so many compliments. Everything from ordering to receiving the package has been flawless and I l... Leggi di più
L'azienda ha risposto
Do not shop here if you have children with you… have never been made to feel more unwelcome in a shop with a child - ever! We browsed here 23rd July and a young sales assistant made us feel like we w... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Aspiga is a leading ethical and sustainable contemporary clothing company creating wearable, stylish and timeless collections for women and men using natural and organic materials. Here to make fashion fair.
Informazioni di contatto
OFFICE 49 SAFESTORE, SW83NS, London, Regno Unito
- 0207 627 5166
- customerservices@aspiga.com
- aspiga.com
4,4
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Le persone hanno visualizzato anche
Love all your products but don’t always…
Love all your products but don’t always have the occasion to wear them anymore.
24 giugno 2026
Risposta di Aspiga
ear Customer,
It’s lovely to know that you love our products and appreciate your kind words. We hope that whenever the perfect occasion comes along, your Aspiga pieces bring you lots of enjoyment.
From the Aspiga team
The dress arrived in XS
The dress arrived in XS
I have never ordered this size unless it was a mistake ?
24 giugno 2026
Risposta di Aspiga
Dear Customer,
Thank you for your email.
I am so sorry to hear that you have received the dress in an XS.
I have checked your order, and it appears that an XS was the size selected when the order was placed. However, I completely understand that this may have been an accidental selection.
Please accept our apologies for the inconvenience. If you would like to arrange an exchange for the correct size or organise a return, please call our Customer Services team on 0207 627 5166, and we will be more than happy to assist you.
Kind regards,
The Aspiga Team
Love my dress
24 giugno 2026
Risposta di Aspiga
Dear Customer,
It’s wonderful to know that you love your dress. We hope you enjoy wearing it and appreciate you taking the time to share your feedback.
From the Aspiga team
very helpful
9 giugno 2026
Risposta di Aspiga
Dear Customer,
It’s lovely to know that you found our service helpful. We appreciate you sharing your feedback and hope you continue to enjoy your Aspiga experience.
From the Aspiga team
Beautiful dress
The lady in the shop was very helpful & the choice of dress was perfect. Firstly , worn to the Royal Enclosure at Royal Ascot on Ladies day. Secondly , to a wedding in Malta
9 giugno 2026
Risposta di Aspiga
Dear Customer,
It’s wonderful to know that our team was able to help you find the perfect dress for such special occasions.
From the Aspiga team
Petite length but …
Delivery was great with sustainable packaging. I ordered a dress that is good quality as it's made from lovely cotton and with a great summery pattern. I'm knocking a star off because I had to double check that I had ordered the petite length, because it's so long! It's great to see petite lengths being offered but then it becomes very disappointing when they arrive and they still overwhelm in length. Is the regular length for those 6ft plus? I can just about get away with wearing it as a resort dress that'll be worn by a pool or indoors. But based on this, if it was an everyday or formal dress I'd be a little wary about investing as I would have to pay extra money and spend extra time to make it a suitable length. I'm just over 5.1.
27 aprile 2026
Risposta di Aspiga
Dear Customer,
Thank you for taking the time to share your feedback.
We’re delighted to hear that you were pleased with the delivery, sustainable packaging, and the quality and design of your dress. We’re sorry to hear, however, that the petite length did not meet your expectations in terms of fit and length.
Our petite range is designed to offer a shorter proportion for smaller frames, but we understand that sizing and length preferences can still vary depending on individual height and styling. Your comments are very helpful and will be shared with our product team as we continue to review and improve our petite offering.
If there is anything further we can assist you with, please don’t hesitate to contact us at customerservices@aspiga.com or call us on 0207 627 5166.
Kind regards,
The Aspiga Team
Staff were really helpful
Staff were really helpful
Honest opinions
And quality product
Have had lots of lovely compliments wearing the items
8 giugno 2026
Risposta di Aspiga
Dear Customer,
It’s wonderful to know that you found our team helpful and appreciated their honest advice. We’re so pleased that you’re enjoying the quality of your Aspiga pieces and that they’ve received so many lovely compliments. Thank you for sharing your experience.
From the Aspiga team
The Instore Aspiga Experience
I decided to visit the Aspiga shop in the King's Road and have a hands on experience trying on different dresses instead of ordering online.
It was well worth the experience, the assistant was very helpful and bought me all the designs and sizes I needed. I can highly recommend the Enny dress in pink, what a find. I also tried on the Billie in pale blue size petite, as the regular fit was too busy for me. I am very happy with my purchases and so glad I caught the train to London for my experience. I have since ordered the the Rhianna sun dress in 3 different colour ways. I love them completely.
5 giugno 2026
Risposta di Aspiga
Dear Customer,
It’s wonderful to know that your visit to our King’s Road store was such a positive experience. We really appreciate your kind recommendation and hope you continue to enjoy wearing your Aspiga pieces.
From the Aspiga team
Very poor customer service
I ordered a dog collar, but the item I received was not the one I had ordered and was not suitable for my dog.
I contacted customer service several times over the course of a few days to report their mistake, but I did not receive a single response. I found the complete lack of communication extremely disappointing.
To make matters worse, despite the error being entirely theirs, I was expected to pay the return postage to send the incorrect item back in order to receive a refund. Customers should not have to incur costs to correct a retailer's mistake. Overall, this was a very poor customer service experience.
23 giugno 2026
Non scritta su invito
Risposta di Aspiga
Dear Customer,
Thank you for taking the time to share your feedback.
We’re very sorry to hear that you received the incorrect dog collar and that you experienced delays in receiving a response from our Customer Services team. We completely understand how frustrating this must have been, particularly when the error was on our part.
Please accept our sincere apologies for the lack of communication and for the inconvenience caused by the return process. This is not the level of service we strive to provide, and your comments will be shared with the relevant teams as we continue to improve both our fulfilment and customer service processes.
If you have not already done so, please contact us at customerservices@aspiga.com or call us on 0207 627 5166. We will be happy to refund your return postage, as you should not have been out of pocket for returning an item sent in error.
Kind regards,
The Aspiga Team
didn't receive replacement size until I…
didn't receive replacement size until I chased by phone 14 days after returning the ones that were too large and was then told that the required size was out of stock in the warehouse. When were you going to inform me if I hadn't contacted you? I was waiting for this item for my holiday. Replacement has now arrived. Trousers are twice the price of M&S equivalents and pockets bulge.
3 giugno 2026
Risposta di Aspiga
Dear Customer,
Thank you for taking the time to share your feedback.
We’re very sorry to hear about the delay in receiving your replacement and the lack of communication regarding the stock issue. We completely understand how frustrating this must have been, especially as you were waiting for the item for your holiday, and we apologise that you only became aware of the situation after chasing us.
We also appreciate your comments regarding the trousers and will ensure your feedback on fit, fabric, and design is shared with our product team for review.
If there is anything further we can assist you with, or if you would like to discuss this further, please don’t hesitate to contact us at customerservices@aspiga.com.
Kind regards,
The Aspiga Team
Risposta di Aspiga
Dear Customer,
It’s lovely to know that you’re so pleased with your purchase and that you love the colour, fit, and style. We hope you enjoy wearing your Aspiga piece and appreciate you sharing your feedback.
From the Aspiga team
Risposta di Aspiga
Dear Customer,
It’s wonderful to know that you’re pleased with our customer service and love our dresses. We appreciate your kind feedback and hope you continue to enjoy your Aspiga pieces.
From the Aspiga team
All good as always
5 giugno 2026
Risposta di Aspiga
Dear Customer,
It’s lovely to know that everything has been as you expected and that you continue to enjoy your Aspiga experience. We really appreciate your continued support and hope you enjoy your purchases.
From the Aspiga team
Risposta di Aspiga
Dear Customer,
It’s wonderful to know that you’re delighted with your beautiful dress and the excellent service you received. We appreciate your kind feedback and hope you enjoy wearing your new Aspiga piece.
From the Aspiga team
Great service, lovely clothes and reasonable prices.
I use your Haslemere branch and Jenny is amazing. Always so helpful and ready to give honest advice and opinion if asked for which is what I need and want. Nothing is ever too much trouble for her. Your clothes are lovely and I recently bought quite a few items for my summer wardrobe. Great quality and reasonably priced too.
4 giugno 2026
Risposta di Aspiga
Dear Customer,
It’s wonderful to know that Jenny has made your visits to our Haslemere branch such a positive experience. It’s lovely to hear that you’re enjoying your summer wardrobe additions and appreciate the quality and value of our clothing.
From the Aspiga team
Great service
Great service, quick delivery and love the use of AI to superimpose dress on to a photo of myself to see if it looks a good match.
4 giugno 2026
Risposta di Aspiga
Dear Customer,
It’s lovely to know that you’re pleased with our service and quick delivery. We’re also delighted that you enjoyed using our AI feature to visualise how a dress looks on you before purchasing — we hope it helped you find the perfect match.
From the Aspiga team
Perfectly Perfect
As ever. Aspiga clothes never fail to make every new item you purchase feel like a special occasion . The shirt is buttery soft, perfect fit and so easy to slip on with a necklace and feel dressed to impress. Can’t wait to see what you design next.
14 aprile 2026
Risposta di Aspiga
Dear Customer,
Thank you for your wonderful feedback.
We’re delighted to hear that you love your new shirt and that it feels so special to wear. It’s lovely to know the fabric, fit, and styling versatility have all made such a positive impression.
We really appreciate your continued support and kind words, and we can’t wait to share our upcoming collections with you.
From the Aspiga Team
Order didn’t arrive, customer service claim it’s out of stock… but still available to buy in store and online…
Edit / Update: literally 10 mins after being told on phone that the dress is out of stock and won’t be returning, I decided I had nothing to lose by placing a repeat order (refund for first order already processed, and dress was still showing on website as being available). Lo and behold, less than 24 hours later, and I now have a tracking number, so it seems the information given to me by customer services was incorrect - perhaps they simply prefer to issue a refund and claim that an item is out of stock than actually spend time investigating the reason for something being stuck in “processing” mode? Really put me off the company, but I still love their dresses, so now very conflicted!!
———-
Tried on a dress in Fenwick, loved it, so decided to order direct from Aspiga website as can use my (postgraduate) student discount.
Paid for 2 day delivery, but 5 days later, the order status still said “processing”. I decided to phone Aspiga and the woman on the phone said it was out of stock and she would refund me. I questioned why I hadn’t been informed, and she said they did send me an email. I checked and said I didn’t have one, and she said it would have come from a different address to the usual aspiga one. Went through all messages in both my inbox and spam folder and definitely no email.
According to the website the dress is still available (12 hours after being told it was out of stock with no plans to restock), and it appears there are also lots available in nearly every store too (some are even showing a green box, which means they have plenty of stock).
The woman on the phone claimed there was only one dress marked as available, but they must have miscounted, and actually none are available?! Which doesn’t explain why I am able to add multiple dresses to my basket on their website.
Doesn’t add up.
Reading the reviews, I’ve seen a few people who had their orders cancelled mention they too were using a discount code. Coincidence? Either way, the level of customer service doesn’t reflect the price point of the brand or the image they are trying to convey.
Guess they missed the marketing lesson about the need to delight your customers :(
22 giugno 2026
Non scritta su invito
Risposta di Aspiga
Dear Customer,
Thank you for taking the time to share such detailed feedback.
We’re very sorry for the frustration and disappointment you experienced with your order and the confusion surrounding the availability of the dress. We completely understand how this would have been confusing, particularly after seeing the item still available online.
Our stock levels are constantly changing throughout the day as customer returns are processed and stock is reallocated. Whilst our website updates regularly, it cannot always reflect these changes in real time. Our Customer Services team has access to our live stock information, and the advice you were given during your call would have been accurate at that time. It is likely that, following your conversation, a returned dress became available again, allowing your second order to be fulfilled.
We sincerely apologise that your first order was cancelled and that the communication around this did not meet your expectations. We appreciate how disappointing this must have been, especially after choosing to order directly from us.
We're pleased to hear that your second order has now been dispatched, and we hope you love your dress when it arrives. If you have any further questions or there is anything we can assist you with, please contact us at customerservices@aspiga.com or call us on 0207 627 5166.
Kind regards,
The Aspiga Team
PURCHASE OF DRESS
The dress is great however, it's expensive as I find with most of Aspiga.
I also have to mention the packaging which I find really poor, it's usually a reused paper bag full of creases (feels like it's been used over and over!) and the dress itself was in another very poor quality plastic bag inside, not a lot of care and attention is taken in the packaging. If you look at some other brands of a similar price point - their packaging is a real market leader. Aspiga packaging feels very "second hand".
30 maggio 2026
Risposta di Aspiga
Dear Customer,
Thank you for taking the time to share your feedback.
We’re pleased to hear that you like the dress, though we’re sorry to hear your thoughts regarding pricing and packaging. We appreciate your honest comments and understand that presentation is an important part of the overall customer experience.
As a sustainable brand, we use environmentally friendly packaging wherever possible. However, we also recognise your feedback regarding the overall presentation and perceived quality, and this will be shared with the relevant team for review as we continue to balance sustainability with a more premium customer experience.
If there is anything further we can assist you with, please don’t hesitate to contact us at customerservices@aspiga.com.
Kind regards,
The Aspiga Team
This is my first purchase with Aspiga,I…
This is my first purchase with Aspiga,I needed to contact customer services for an exchange. My request was responded to easily and my dress arrived extremely quickly.
29 maggio 2026
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